Hampton Inn Reviews

Updated July 20, 2015
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Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta
Christopher J. Nassetta
21 Ratings

Pros
  • The employee discount is nice but I never used it (in 9 reviews)

  • Good place to build experience in customer service (in 8 reviews)

Cons
  • Did not see any room for advancement (in 9 reviews)

  • No room to advance, unless you transfer (in 12 reviews)

More Pros and Cons

80 Employee Reviews

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  1. Front Desk At Hampton Inn Lake Park

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Clerk in Lake Park, GA
    Current Employee - Front Desk Clerk in Lake Park, GA

    I have been working at Hampton Inn

    Pros

    When traveling you get a discounted rate at any Hilton Hotels as long as its available. Makes traveling easier when on vacation or seeing family. Willing to work with school schedule if your in school. Makes the life of a college student easier. Able to do some of school work at the desk if not busy. (may not apply to all hotels.)

    Cons

    No Raise In the past 3 years I have worked here. No benefits package. Never given paid vacation or pay raise review. I know I am not a prefect employee but I do my job but I do my job to the best of my ability. The economy may be bad but that should keep you from talking to your employees about raises and benefits.

    Advice to Management

    Offer pay raise review and give reason why employee doesn't get raise. IF offered actually give paid vacation.


  2. Nice free time!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor in Waco, TX
    Former Employee - Night Auditor in Waco, TX

    I worked at Hampton Inn

    Pros

    Plenty of free time during the night shift

    Cons

    management can be tuff to work with.

    Advice to Management

    better communication with the employee's


  3. Helpful (1)

    Not a bad job for a college student, but definitely not a good career choice for a competent individual.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Supervisor in Coralville, IA
    Current Employee - Front Desk Supervisor in Coralville, IA

    I have been working at Hampton Inn

    Pros

    The pay is fairly good in comparison to other entry-level service industry jobs, and the pay raise that accompanied the promotion to supervisor far outweighed the additional workload. Scheduling is fairly flexible as well, depending on the current staffing levels.

    Cons

    The main issue is the lack of effectiveness of all levels of management, from the property level on up. The local managers typically have their hands tied by the management of the independent operating company and the brand. Upper-level management tends to hire people who are willing to be told what to do as local managers, so the property-level management ends up being a group of pushovers who are very poor managers.

    Advice to Management

    You cannot expect to keep your thumb on everything that happens by hiring a bunch of worthless individuals to work under you and run a successful business at the same time. Incompetent managers and employees don't mix well with truly good companies. Your best option is to let go of your authoritarian approach to management. You might be surprised at the success you'll have.


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  5. Okay, but no room for advancement

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor in Charlotte, NC
    Former Employee - Night Auditor in Charlotte, NC

    I worked at Hampton Inn

    Approves of CEO
    Approves of CEO

    Pros

    Good Pay Flexible Time Off Friendly guests and staff Free breakfast In a nice area of town Good former management

    Cons

    No opportunity to move up No corporate management training (or if there is it wasn't made available) Incompetent senior management

    Advice to Management

    Understand not only the administrative side of the business such as payroll and looking at numbers on a report sheet, but also the hospitality and human element of the business. Learn to interact well with both employees and guests.


  6. Good for students, but not a career.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hampton Inn and Suites - Front Desk Staff in Ukiah, CA
    Current Employee - Hampton Inn and Suites - Front Desk Staff in Ukiah, CA

    I have been working at Hampton Inn

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    This is a decent part time job for students. There is down time to work on school work, especially in the evening and early morning shifts. There are fairly predictable rushes if arrivals are looked up ahead of time. There is also excellent support from coworkers and the manager. There is also thorough computer training and help 24 hours a day for any problems that occur.

    Cons

    The Hampton Inn is franchised, so it can be a more stressful environment than a cooperation. The guest requests and unruly guests can be difficult to deal with in the late and early hours, as you're often the only person on staff. The wage is not competitive, and there is no opportunity for advancement. Family of the employees are not permitted as guests of the hotel. This is a decent introduction job for hospitality, but offers no incentive to excel or stay.


  7. Good job for a college student.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor in Saint Cloud, MN
    Current Employee - Night Auditor in Saint Cloud, MN

    I have been working at Hampton Inn

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Discounted rates at (almost) all of Hilton properties. Lots and lots of down time. Occasional interesting people to talk to.

    Cons

    Most Hilton Honors members. Low pay and no benefits makes it hard to consider staying with the company long term.

    Advice to Management

    Benefits would go a long way in lowering turnover rates. Its an easy decision to leave when another offer has health insurance, even with similar pay.


  8. Helpful (2)

    Not a place to stay long term

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Supervisor in Rochester, NY
    Current Employee - Front Desk Supervisor in Rochester, NY

    I have been working at Hampton Inn

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Employee discounts are great, empower you to make many decisions on your own, benefits vary depending on which property you work at as they are franchised. The one I worked at had pretty good benfits. They give you the skills and tools to provide great customer service.

    Cons

    The pay to start out is pretty bad. You're looking at minimum wage, maybe slightly more if you have experience but definitely nothing to write home about. Raises are once a year and the most I've ever seen anyone get is 38 cents. Most raises were around 15 to 20 cents however. Advancement opportunities are minimal. There isn't many positions to be promoted to so you'd have to hope on one person leaving to have a chance at a promotion. Its a good place to work short term to get experience but its a job that will not pay the bills. You will also be expected to work weekends and pretty much all holidays. And dealing with some of the groups that come in on weekends is torture. Mainly any hockey groups. The parents sit in the lobby and get drunk while their kids run throughout the hotel and do whatever they please. Most parents when told of any problems could care less. Managers of course are never there when this takes place. They get nights, weekends, and holidays off. Weekends like that are definitely not worth the low pay.

    Advice to Management

    Work some weekends and see how torturous it is working with hockey groups who feel entitled to do whatever they please.


  9. Good for a temporary job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor in Buffalo, NY
    Former Employee - Night Auditor in Buffalo, NY

    I worked at Hampton Inn

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Interesting guests, Directed goals, Known tasks.

    Cons

    None that I can think of

    Advice to Management

    Doing a good job taking care of their employees and guests


  10. Good for the short term

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hampton Inn and Suites - Front Desk Staff in Lufkin, TX
    Current Employee - Hampton Inn and Suites - Front Desk Staff in Lufkin, TX

    I have been working at Hampton Inn part-time (Less than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Friendly work environment Flexible hours Relaxed environment

    Cons

    Customers thing they are a celebrity because they are a Diamond HH member

    Advice to Management

    Allow your managers to call the shots


  11. Good job to have if you need one

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Clerk in Tyler, TX
    Former Employee - Front Desk Clerk in Tyler, TX

    I worked at Hampton Inn full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Learn the hospitality profession and how it works. Meet interesting people and how the hotel compares to others in the local area.

    Cons

    Standing, no breaks, no holiday pay, no paid vacations, no benefits, and no direct deposit.

    Advice to Management

    Hire a part time clerk to help when others want to take time off.



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