Hanover Research Reviews

Updated July 22, 2015
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Hanover Research CEO Wes Givens
Wes Givens
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7 Employee Reviews

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  1. Helpful (2)

    Intelligent Employees but Unreasonable Expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ballston, VA
    Former Employee - Anonymous Employee in Ballston, VA

    I worked at Hanover Research full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Hanover attracts incredibly intelligent staff making it a great place to develop your skill set. They also provide a lot of upward mobility for employees just starting out in account management. The company and workforce are young and there is palpable energy in the air.

    Cons

    Leadership of the Account Management department consistently requires long hours. Management sets high goals and does not adapt them for employee resources and capacity. Additionally, all management and non-manager levels are micro-managed to the point of updated status reports multiple time a week during campaigns and the last six weeks of the quarter. Lastly, executive management rules with an iron fist and provides little positive feedback outside of meeting revenue goals.

    Advice to Management

    Place people with management skills in management positions rather than promoting exceptional workers with little ability to lead. Re-adjust expectations and/or processes to improve the well-being of your employees and not subject them to 50+ hours on a consistent basis. The current business model is not sustainable.

    Hanover Research Response

    Jul 28, 2015 – CHRO

    Thank you for your feedback. The Account Management team is responsible for managing the relationships with our clients, making it a highly skilled and highly valued role at the company. Team members ... More


  2. Helpful (3)

    Researcher

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hanover Research full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Hanover attracts really bright, kind people. I made lasting friendships there. Also, you get a lot of autonomy and trust as a researcher, and you're constantly learning about new topics.

    Cons

    Despite getting a couple promotions pretty quickly, I found it hard to stay positive and balanced. The churn and burn culture in research is frankly demoralizing - constant inflexible deadlines, generally unsophisticated methods that can be implemented quickly and mindlessly, and limited communication and support between researchers and project managers. Everyone is squeezed as much as possible at each level, forced into a narrow reactive mindset, and not attuned to what's going on above or below. In the DC area, people with a research profile have LOTS of alternatives, and everyone I know who has left Hanover is happier at their next job.

    Advice to Management

    Engaging an "Executive in Residence" is not enough to transition to a professional management culture. This pace of growth won't last forever, and at some point you will need clear strategic direction (growth targets are not a strategy), less sloppy decision-making and communication practices, and more realistic expectations of employees.

    Hanover Research Response

    Jul 21, 2015 – CHRO

    Thank you for your feedback. I agree that our employees are bright and kind but I am sorry to hear that you did not enjoy the rest of the aspects of the role. We have found that employees value the ... More


  3. Helpful (27)

    Swipe left on Hanover

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanover Research full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I’m not sure where some reviews come off with positive and gushy things to say. I must live on a different planet. If you read anything positive it’s because these individuals have low standards. Hanover 101: products lack quality and consistency. Target clients are middle market companies who join because of Hanover's cost effective value prop. For the little guys, it's all about the Benjamins and Hanover sells itself on price. If you're a type A perfectionist stay away. You won't have the time or resources to do a quality job and it will drive you insane. You may be intrigued by Hanover receiving #16 on the 50 fastest companies in the Washington DC area ranking. This growth is deceiving because when you look behind the curtain you'll find that the ship is sailing without a captain. Every Hanover strategy is short term and fails to consider long term implications. It's always "how do we save this quarter?!?" rather than "let's build a road map with ROI three years from now." Failure of upper management to challenge the CEO's short term theories is largely responsible. I get that you were successful in creating a custom market research firm, but that doesn't mean every subsequent idea is a pot of gold at the end of the rainbow.

    Cons

    For the TLDR version and all you Tinder users: I advise you to swipe left on Hanover. First off, I anticipate a CHRO response to this review. Don’t believe it. Words are words and actual changes to back these comments are about as rare as finding Santa and Rudolph on Christmas Eve. People Most Hanoverians are fresh from school and riding the post college bro-ski high (sales/development/whatever you call them). I can't tell you how many times I heard unprofessional discussions on the floor or heard stories from other people. HR is "trying" to bring in people with outside experience for managerial roles, but it proves challenging to retain them because they aren't brought in at the proper level. You start at the bottom and they give you the spiel of short review cycles to allow you to move up the ladder quickly. Enter: the age and experience complex. Years at Hanover are more important than years before Hanover. Read that again. You’ll have to suffer working with people in higher positions that lack outside experience and are younger than you. Let me clarify, I’m all for smart, qualified people advancing, but these individuals are not Steve Jobs caliber. It’s hard to want to emulate or take direction from someone that only has 2 years of Hanover under his/her belt (for some context a 1 year work anniversary is akin to celebrating a 50th wedding anniversary – it’s rare these days because "society is so disposable" paraphrased per an HR email). As a result, if you need a mentor you’re not going to find it here. Additionally, they’ll gloat about personal managers, but that’s a joke. Instead, they should just be called “managers” because it’s all in the luck of the draw who you get and unfortunately, most managers are poor. Interpersonal skills are prime managerial traits that most Hanover employees lack, or better yet some believe they have which makes them delusional. This sentiment is expressed in other reviews. It’s still true. Exhibit #1092209: Mine took no interest in me and was not concerned for my career development at all. And don't get me started on the whole "managing up" shindig. Any relationship (professional, personal, etc.) is a two way street. When the other party fails to deliver, you can manage up all you want, but it's not going to move the needle. At the end of the day, if you want to feel valued this isn’t the place for you. Maybe it’s my years of experience, but I’ve worked at other places where it’s not so blatantly obvious that we are just a gateway to more dollars. No matter how much you like work, if the people are awful it will impact your work satisfaction levels. As that dude says in the Men’s Wearhouse commercials: “I guarantee it.” Pay If you’re not in sales or account management, pay is static without real performance based bonus potential. In Content, you may receive an increase at review time, but they are also known to just promote you to a new title without a pay bump (I've heard this on multiple accounts). While this looks great on your resume, your bank account will be like the Sahara desert – barren. My advice is to go elsewhere if you have high rent and student loans to pay. I had several years of experience including a graduate degree and my starting salary was difficult to make ends meet even with a roommate. I have a spreadsheet in excel tracking all expenses. If you think that’s a fun exercise every Saturday morning, then this is the place for you! Talking with your manager about a raise is most likely fruitless. If you don’t reward people for good performance reviews, the incentive to do a good job flies out the window. Work If you’re in Content, expect to stare at a computer all day with minimal collaboration. Yeah, you have Content Directors, but they are busy trying to retain clients and you’re pretty much on your own to get the job done. I’m not sure what they tell you in HR (it’s been a while for me), but ask to meet with individuals who have the role you are applying for. I did not do this and regret it.

    Advice to Management

    Change the review cycle to annual frequency. Biannual promotions just create an org structure nightmare. You find yourself having to create new positions when you run out of tiers (e.g., SENIOR Content Director) and the progression between tiers just becomes fuzzy. Hanover is clearly Sales focused, but Content deserves some respect - it is the life force of the machine. Offer Content higher, more competitive salaries and create an incentive program based on metrics (e.g., report quality). Ask yourself why people are leaving and care enough to do something about it. The job market may be in your favor now, but it won’t always be that way. There isn't opportunity everywhere for custom research. Push through products that will sell. Use data to drive decision making. Hanover is a market research firm who doesn’t capitalize on the talent for its own internal ops. Look beyond revenue and promote initiatives that create a long term strategy rather than just immediate ones. The clipart in HR emails announcing birthdays and work anniversaries should be discontinued.

    Hanover Research Response

    Dec 6, 2014 – CHRO

    Thank you for your feedback. I am sorry to hear that you have not enjoyed your experience at Hanover Research. Hanover has grown tremendously over the last few years, and we are proud of our recent ... More


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  5. Helpful (20)

    Company taking a nose dive and treating employees terribly along the way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Analyst in Washington, DC
    Former Employee - Content Analyst in Washington, DC

    I worked at Hanover Research full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The peers I worked with were fantastic. Bright, driven people I am happy to call friends. It was hard to watch them getting crushed under the demands from our executive team. Very good salary when I entered the company although I've heard they've started reducing the offers for newer employees.

    Cons

    For a company that seemed to have so much promise in 2010 - 2013, the insane goals the CEO has set for the company and the subsequent failures to hit that goal has significantly impacted the company as a whole. Several new executives have been added to the team and have influenced the company in an extremely negative way. While attempting to copy the Advisory Board's strategies (several execs came from there) but failing to invest in keeping talent happy, the company is a rapidly sinking ship with many employees fleeing from it. The executive team seems to only care about the bottom line. The CDO has been quoted to say he doesn't care about business ethics. The CEO refuses to speak to anyone but his executive team and drives them to push their mid level management to the max. My advice is to stay as far away from this company as possible. I'd be shocked if they make it through the next 5 years.

    Advice to Management

    Listen to your mid-level management, they are closer to the work than you. Practice good business ethics rather than just attempting to make a quick buck. Stop towing the party line of "taking no advice from anyone" because you definitely need it.

    Hanover Research Response

    Aug 3, 2014 – CHRO

    Thank you for your feedback. I agree that Hanover staff are outstanding and that it is the people that make the company a success. As at any high growth organization, we do need to strive towards ... More


  6. Helpful (7)

    Lonely work in the middle of a crowd

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Associate in Washington, DC
    Current Employee - Research Associate in Washington, DC

    I have been working at Hanover Research full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Lots of opportunities to move upward if you do not make mistakes Good location

    Cons

    People in Research are stacked on top of one another in one giant room. You get very little privacy, yet you interact with no one and spend the whole day looking at the computer screen. Some of the work is boring, like looking up random things on google and citing them on a report. Upper management lacks communication skills (lots of fake smiles and politeness, no constructive feedback). High employee turnover. Behind all the smiles, the company seems to have a ruthless culture, taking in recent graduates who have nowhere else to go, and getting rid of people who struggle.

    Advice to Management

    Get people who can communicate well and actually help build professional skills.

    Hanover Research Response

    Jun 20, 2013 – CHRO

    Thank you for your feedback. I am sorry to hear that you found the work at Hanover to be more isolating than you had anticipated. Autonomy and variety are characteristics of the job that most of our ... More


  7. Helpful (9)

    Good for someone who has never had a job or any office experience, otherwise a waste of time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Hanover Research full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    If you've never worked in an office, had an internship, or didn't get much of an education, you'd fit right in. It's a fun environment with young people, but that's also a major con.

    Cons

    Because of the lack of management, so much relies on people under 30 who have no management skills and don't know how to effectively execute work or communicate. The best learning environment for a young professional is to have a mix of staff, with older, more experienced staff leading the way. They're so desperate for new staff because of turnover that they shell out tons of $$$ on recruiting forms.

    Advice to Management

    Do your job - manage. Get a decent CEO and active Board of Directors.


  8. Helpful (8)

    False Promises, Poor Management, Monotonous, Unprofessional...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development Associate in Washington, DC
    Former Employee - Development Associate in Washington, DC

    I worked at Hanover Research

    Doesn't Recommend
    Doesn't Recommend

    Pros

    -good bonus potential -fun coworkers, everyone under 30 -happy hours/company get-togethers -very laid back work environment

    Cons

    -senior management is unprofessional, doesn't really care about employees -employee retention rate is very poor -no intellectual stimulation/challenge -not a "real" job -twists the truth during interviews about day to day responsibilities

    Advice to Management

    -listen to employee feedback and describe job accurately to potential candidates



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