Hanover Research

  www.hanoverresearch.com
  www.hanoverresearch.com

Hanover Research Reviews

43 Reviews
3.5
43 Reviews
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Peter G. Dodge
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4 Employee Reviews Back to all reviews

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  1. 21 people found this helpful  

    Do your research and know what you're getting into

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content Analyst in Ballston, VA
    Current Employee - Content Analyst in Ballston, VA

    I have been working at Hanover Research full-time (more than an year)

    Pros

    The first thing I would like to suggest is that potential employees should do their research about Hanover – not just on Glassdoor – before applying or accepting an offer. Try to get in contact with current or former employees in your desired position and look up the company management team and mission to decide if Hanover is the kind of place you want to work. The anonymity that Glassdoor provides is great at making employees feel comfortable being honest, but it also allows the HR department to plant reviews and upvote favorable reviews. Some people are satisfied working at Hanover, but there are just as many who are unsatisfied, so make sure you know what you’re getting into.

    Hanover’s strengths are its people and the flexibility of conducting research from a laptop (I can’t speak to work on the development side of the company). The research team is friendly, smart, and eager to help when they can.

    Flexibility is also one solid characteristic of work at Hanover. In the case of unforeseen events, blizzards, etc., Hanover tends to let researchers work remotely. It saves you the trouble of burning vacation time to handle an unexpected situation. The office atmosphere is casual, and the company generally allows researchers a significant amount of autonomy regarding how they structure their day. Micromanagement has not been much of an issue in my experience.

    Cons

    The most glaring deficiency of Hanover as a company is its approach to management. Hanover has a heavy emphasis on merit-based advancement. Researchers who consistently exceed expectations earn promotions. It’s a great idea in theory, but Hanover tends to promote great researchers to management positions without any assessment of their managerial ability. The result is that research managers typically have little to no management experience and lack almost any of the basic skills required of effective managers. The qualities that make great researchers (attention to detail, ability to focus on one task for extended periods of time, research and writing ability, ability to work in solitude) have almost no overlap with the qualities that make great managers (interpersonal skills, empathy, long-term vision, ability to understand, motivate, and communicate with team members). In short, it’s likely that your manager will not have the experience or personality needed to be effective in that role. Do not expect to work for someone who will understand, respect, or truly lead you.

    Work at Hanover is also quite isolating. You receive a project once a week, are given a five-day timeline to complete it, and are expected to complete it without much interaction with other researchers. Managers tend to be unresponsive and unhelpful when asked for information or assistance. There’s no real infrastructure for researchers to share knowledge or expertise, either. Hanover is just not a collaborative place, and you’ll probably feel quite alone despite being in a room full of people. To be fair, Hanover seems to try to select people who are comfortable working in solitude. They administer personality tests and mention the isolating nature of the job in interviews. Just be aware that the solitude can be quite acute and depressing if you are more of a social person.

    The pressure of work at Hanover is high. Deadlines tend to be inflexible, managers are often inaccessible, and Hanover expects you to complete your project within the given time period regardless of the amount of time required to complete the project. This means you may regularly work 50+ hour weeks, especially when you are a new researcher. One perk is that you get free dinner if you work in the office past 7 PM.

    Hanover does not value its employees. It makes little secret of this, and there seems to be a tacit understanding of this among employees and company management. Plenty of people are comfortable coming into work, completing projects, earning a paycheck, and going home. But Hanover is by no means an employee-centered company. The company tends to be shady with major decisions that affect the lives of all its employees, providing little information to researchers and acting deceitfully in many cases. Company executives have repeatedly acknowledged being unwilling to invest in researchers or improve the research experience. Turnover is high and morale is low – ask to go to a happy hour with current employees and you will understand.

    This lack of respect for employees manifests itself in a pretty mediocre benefits package. The 401(k) takes years to vest, vacation time is limited and increases slowly, and there’s no bonus system for researchers. Basic health insurance is free, though.

    Advice to ManagementAdvice

    Improve the management system – it’s the main reason employees are unhappy and it’s inefficient. It damages company productivity and smothers morale. Vet the candidates that you choose to promote to management positions and don’t simply make it a reward for good research performance. Hire outside managers, and pay them for it, if you need to. It will pay off for the company in the long-term.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Hanover Research Response

    Mar 27, 2014CHRO

    Thank you very much for your feedback. I am sorry to hear that your experience at Hanover has not been a positive one. Our clients and partners set very high expectations in terms of product quality ... More

  2. 4 people found this helpful  

    Great starter job for 20-somethings to gain basic administrative skills, not the place to house your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Associate in Washington, DC
    Former Employee - Senior Sales Associate in Washington, DC

    I worked at Hanover Research full-time (more than an year)

    Pros

    (for Sales) Fun environment, great entry-level pay, very nice office space. Great benefits. Aggressive, goal-driven atmosphere.

    Cons

    Inexperienced, impulsive, and immature executive leadership team. Smart people, but they do not have concrete or proven management skills.
    Entry level associates make more than many directors or managers which creates a very lopsided compensation structure. Compensation is also directly correlated to your "luck of the draw" in terms of the director you are placed with.
    Uncertain what the function of "Strategy" is other than hypothesizing and whiteboard-drawing. If it's going to be an arm of the company, research and initial outreach to garner interest for new product development should definitely fall under this umbrella. Sales team should be busy selling, not hounding executives for informational interviews regarding products that may or may not be launched.

    Advice to ManagementAdvice

    Why would anyone in sales work hard to prove his or herself and move up at Hanover when a promotion is met with a substantial pay cut? I made more money as an entry-level sales associate than many of the mid-level sales directors or partner solutions representatives. Hanover is able to attract and hire talent, but is unable to retain it. Let managers manage. Senior-level executives should not expect to be involved with every single minutia, and if they are, what is the point in having managers if they must seek approval from leadership for every single action they take?

    Recommends
    Neutral Outlook
    Disapproves of CEO

    Hanover Research Response

    Jan 2, 2014CHRO

    Thank you for your feedback. We are proud of our rich benefits package and goal-driven environment so we are glad to hear that you enjoyed your time at Hanover Research. As a relatively young ... More

  3. 7 people found this helpful  

    Sales is social, research is not...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research in Washington, DC
    Current Employee - Research in Washington, DC

    I have been working at Hanover Research full-time

    Pros

    It is a paycheck at the end of the (bi) week.

    Cons

    95% independent work (could be a + if you like that) and you can go all day without speaking with anyone even though they are sitting right next to you. I consider myself an independent person, but it's a little too much for even me. While I understand it's research, this quiet environment still baffles me. It's hard to know your coworkers, people leave without saying bye...and you realize this the next day when their desk is clear.

    Work is hit or miss and can be frustrating. Shifting from topic to topic each week gets old, especially since subjects are rather obscure areas (majority B2B, little B2C).

    If you are considering applying, consider what type of work environment you like. I'm writing this because if you have an offer and are unsure, you are unsure for a reason and move on.

    Advice to ManagementAdvice

    CDs need management skills. This would benefit communication with researchers and also with client interaction.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Hanover Research Response

    May 24, 2013CHRO

    Thank you for your feedback. I am sorry to hear that you found the work at Hanover to be more isolating and less predictable than you had anticipated. Autonomy and variety are characteristics of ... More

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  5. 6 people found this helpful  

    Disappointed; thought it would be more than it is and was told that it would be more than it has been!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Content Analyst
    Current Employee - Content Analyst

    I have been working at Hanover Research

    Pros

    Young company with young employees
    Work with interesting clients--primarily non-profits in higher ed
    Work with smart co-workers with good collegiality

    Cons

    Senior management is out of touch and ambivalent to employees
    Promises are made and then taken away
    Often unrealistic expectations are put upon employees
    No opportunities for professional advancement/development
    Distant, erratic, and aloof CEO

    Advice to ManagementAdvice

    Please listen to employees ideas and concerns and be honest with potential employees during the interview. Better communication will help employee retention, which is horrible currently. It is hard to invest in Hanover when Hanover doesn't seem to invest in its employees.

    Doesn't Recommend

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