70% of the CEO
Peter G. Dodge
4 people found this helpful
I have been working at Hanover Research as an intern for less than a year
Pros – - easy work: research is general. just google searches and general, tedious 'grunt' work that companies would rather contract out.
- great co-workers: nearly everyone are young, recent grads between undergrad and grad school. they hang out together and there are few, if any, workplace politics, etc...
- for an internship, it's great. most interns simply support projects then they are close to deadline and need some extra hands. hours are flexible and everyone is appreciative of the extra help that you provide.
Cons – - not challenging
- won't learn very much - except for random facts that you discover while doing google searches
- be prepared for a younger, more unprofessional (or should I say inexperienced) managerial staff. they are nice, but inexperienced. However, it works for what it is: general google search type research and grunt work for businesses.
Advice to Senior Management – - for the business model that you have, you've done an excellent job!
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2012-08-15 08:59 PDT
3 people found this helpful
I worked at Hanover Research full-time for less than a year
Pros – A lot of flexibility
Ability to hone research skills, if you're willing to learn
Ability to work alone and be responsible for your own work
Cons – Upper management
No recognition from upper management
Quota system and churning project after project out makes it seem like an assembly-line job
Advice to Senior Management – There's definitely a focus on Development, in every sense, even though the researchers are the ones doing the actual work once the members' are in the door. Keeping the sales relationship is essential, but without the work researchers do, best of luck, development. It's also common knowledge that salaries in development were higher. Hope it's not the case still, but wouldn't bet on any changes.
Upper management does not care about researchers. When I was there, we were just a pool of people who wrote reports all day - we don't have names, and even if we did, it probably wouldn't even matter. Updates from upper management focused almost only on Development.
My advice: Ever wonder why turnover is so high in research? Some recognition would be nice. Also, give promotions where and when due. That is part of the reason I left when I did.
To address one of the comments left earlier, the researchers look young - I was surprised to learn how old they really were and just how many advanced degrees were held among them all. So, they're not all 20 year olds, which is reassuring.
Yes, I would recommend this company to a friend
2012-06-02 19:46 PDT
5 people found this helpful
I worked at Hanover Research
Pros – Good opportunity for someone who is proactive and will work hard to advance; incredibly laid-back environment; easy place to fly "under the radar" if you just want a job to pay the bills; looks good on your resume; very strong opportunity for entry-level college grads in terms of the experience you'll gain and what you will be able to say you did when you apply for other jobs.
This is a good place to work if you're right out of college and looking for a job and there is truly nothing else that works out for you. If you are ambitious and a go-getter who is not afraid to ask for what you want and share your ideas, you can go very far here. However, you also have to have a tremendous amount of patience for unprofessional leadership and a complete lack of support, beginning with your first day when you are handed an assignment for your first report and virtually zero instruction on how to tackle it. After a while, you will realize that yes, everyone there is making it up as they go along - many of the reports published by Hanover are simply the products of a lot of 22-year olds compiling information that they Googled all day. And for many members, it's a good deal to pay the relatively low membership fee to have access to a whole floor full of bright 22-year-olds who know their way around a Google search, rather than conducting their own such research in-house. Members at Hanover are happy; former employees of Hanover go far. It's not a terrible place to put in a year or so of work because it does look great on your resume, but you need to be prepared to make your own way and be able to deal with a frustrating, tedious, unsupportive, and cohesion-less day-to-day work environment.
Cons – Leadership is nonexistent; the company is poorly run; there is zero transparency about any important decisions being made; some departments (marketing) and individuals (certain high-selling marketers) are favored; a incredibly unprofessional CEO who leads through intimidation.
The negatives about Hanover lie in its leadership. The director of the research department should be replaced. There is no transparency about any company decisions. Additionally, as an employee there I had reason to believe that the marketing team falsely advertised the research team's services: I once sat in a meeting in which a marketer spoke to us about how our research capabilities are described to prospective members, and told us that he markets the team as containing individuals with MBAs and PhD's. A researcher raised their hand to ask whether, indeed, there are MBAs and PhD's on the research team - there aren't, of course; just a bunch of 22-year-olds and Google. The research they produce is fine and works well for the members, but the company's services should not be falsely advertised just so that the marketers can make a buck. (Furthermore, the marketing team is higher paid - with many more opportunities to earn bonuses - than the researchers who are actually producing the product being sold. This is a large part of the perception, accurate in my opinion, that marketers are favored at this company.)
Advice to Senior Management – Hanover is doing fine as a company and its members appear to be happy with the work they are receiving, fine. And it's not a terrible place to work for a year or so, as I mentioned before. But the company culture is built on dishonesty and a complete lack of transparency, professionalism, respect for its employees, or leadership values. All the smart ones who come to Hanover will eventually figure this out and leave. If you're smart, and desperate enough to take a job there in the first place, you'll stay for as long as it's worth it to you, and then leave - you probably won't care about the company because the company doesn't care about you.
2011-09-26 19:18 PDT
4 people found this helpful
I worked at Hanover Research
Pros – Colleagues are smart, creative, interesting, nice
Generally interesting project requests
Pay is better than some organizations
Good work/life balance
Low-key & low-stress work environment
Cons – Smart, creative researchers under-utilized
Pay could be better (see: CEB, ABC)
Management is not transparent at all
Minimal set expectations/feedback for researchers
Little/no sharing between sales and research sides
Advancement opportunities due in part to turnover
No training or development aside from OTJ
Advice to Senior Management – Managers could improve employee engagement and overall happiness at work by seeking more researcher input and by providing more clear expectations and feedback on projects - currently, employees feel under-valued because they are not regularly thanked for their work or, if it's not good, given very much feedback on how to improve.
Overall, don't expect the moon from this small organization. As an employee: if you can upward manage well, can speak up for yourself, and are truly a self-starter, then this organization will be a good fit.
2010-11-14 14:05 PST
Hanover Research is a global information services firm providing knowledge support to both for-profit and non-profit organizations. Through our unique, fixed-cost model we provide customized, timely, and authoritative… — Full Overview
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