Harbor Freight Tools

  www.harborfreight.com
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Harbor Freight Tools Reviews

Updated August 8, 2014
Updated August 8, 2014
308 Reviews

3.1
308 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harbor Freight Tools CEO Eric Smidt
Eric Smidt
204 Ratings

Review Highlights

Pros
  • I live how fast this company is growing and the opportunities that were recently presented to me (in 10 reviews)

  • Paid time off and sick time, health insurance for full timers (in 18 reviews)


Cons
  • Plenty of turnover in upper management/executive level at the corporate office (in 21 reviews)

  • Management often insinuates lying to customers to sell the Inside Track Club memberships and the warranty plans (in 10 reviews)

More Highlights

33 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Growing Company that has never closed a store!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    Pros

    Lots of opportunity for advancement. Very competitive pay and bonuses.

    Cons

    Labor budget seems a bit too tight at times.

    Advice to ManagementAdvice

    Overall, we are moving in the right direction. I am very pleased to see how for we have come since I started in this company over 5 years ago.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Excellent co-workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Fort Myers, FL
    Former Employee - Sales Associate in Fort Myers, FL

    Pros

    Flexible work schedule, Management is very forgiving when it comes to learning the ropes. Learning about tools and their uses, customers really rely on you.

    Cons

    When it gets packed, expect to not take breaks and late lunches, high turn around. Pay is stagnant. Everyone but management and couple long time workers are part-time.

    Advice to ManagementAdvice

    Better pay to prevent people leaving for higher paying job for doing less work. Hire more people and bump people to full-time.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Harbor Freight is OK to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Pricing Coordinator  in  Orland Park, IL
    Current Employee - Assistant Pricing Coordinator in Orland Park, IL

    Pros

    Good starting pay
    Flexible hours
    Room for growth
    You can make commission working here
    Great employee relationships to be made

    Cons

    There can be very difficult customers
    Sometimes management gets on your back about sales
    A lot of people come in with a ton of coupons for free items
    Only offers full time to Management positions

    Advice to ManagementAdvice

    I understand that sales are very important but the employees do what they can. Take it easy and be understanding (for corporate and managers)

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Danvers, MA
    Former Employee - Assistant Manager in Danvers, MA

    Pros

    great benefits, employee discounts, great team at this location. Upper senior management easy to talk to, visits to the store include meeting & talking with all employees

    Cons

    Area managers could take a lesson from senior management & open up to all employees within a location

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Very laid back work, flexible, some store manager can be overboard sometimes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Duncanville, TX
    Current Employee - Cashier in Duncanville, TX

    Pros

    Flexible, pay for high school student, commission, parking lots sales

    Cons

    some customer with the ITC who think they purchased it but really didn't

    Advice to ManagementAdvice

    More money during raises

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Good for entry-level positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Clerk
    Former Employee - Retail Clerk

    Pros

    The company is mid-sized but growing, so it is more personal than larger hardware companies. On the first day, I met the District Manager for the region and he actually helped us set up the new store. I got a great sense of community from this company.

    Cons

    The management of a new store was a bit unorganized. I wasn't aware of scheduling until a day or two before, which proved to be inconvenient.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    my experience at harbor freight tools was new and exciting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Associate  in  Baton Rouge, LA
    Current Employee - Warehouse Associate in Baton Rouge, LA

    Pros

    best reason to work there is because the workers are great and the atmosphere is even better as well as the benefits and extras to earn extra pay and advancements.

    Cons

    some of the challenges of working here are some of the unsatisfied customers you may encounter.

    Advice to ManagementAdvice

    keep up the good work.

    Approves of CEO
  9.  

    Good experience, ability to move up

    Current Employee - Anonymous
    Current Employee - Anonymous

    Pros

    Good pay for managers, most of your coworkers are usually pretty good. Company has vast expansion in it's future which means lots of opportunity.

    Cons

    Lots of change, always a new directive coming down from corporate. Must be willing to throw out the old (even if the old just started this week) and begin the new.

    Advice to ManagementAdvice

    Our people are our best resource. We need to make sure they are ready to move up as well.

  10.  

    If you cant handle the summer, you dont deserve the winter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Clerk  in  Yuma, AZ
    Current Employee - Retail Clerk in Yuma, AZ

    Pros

    Good Co-Workers, Some Good Customers, and decent commission from ESP's.

    Cons

    Bad Management, Disorganized Warehouse, not alot of hours in the summertime

    Advice to ManagementAdvice

    Treat your employees like you want them to be working there and they will perform better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Harbor Freight Tools Response

    Jun 12, 2014HR Liason

    We’re so glad to hear you enjoy working with your co-workers and customers. We also appreciate your feedback about areas where we can improve. If you'd like to share specific information, please feel ... More

  11.  

    Good job, bad customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Head Cashier
    Current Employee - Assistant Head Cashier

    Pros

    - above minimum wage, with commission and annual raises

    - willing to hire young people with little or no experience; it's s good entry level job- started when I was 16.

    - job stability. As long as you do what your told and hold your tongue with customers you're pretty set.

    - lots of room to move up in the company. I'm only 18 and I was promoted to management within my second year with the company.

    -great management team, good co-workers, fun job when working with the right people.

    -flexible schedules

    Cons

    - very many rude and disrespectful customers. I'm a young girl and I've been cussed at, threatened, and verbally harassed by many customers(name calling, screaming, very inappropriate sexual comments, etc.)

    - management doesn't properly enforce policies

    -very hard work. Sales are driven a little too hard and if an employee does something wrong not only do they get punished but so does the MOD.

    - I work at a very busy store with only 4 registers and our request for more registers keeps getting refused.

    - lots of hour cuts and often understaffed because of budget

    Advice to ManagementAdvice

    I suggest branching out to more forms of advertisement. Associates are already asked to do so much and name collection is very frustrating for both the employees and the customers. Also, policies regarding coupons, restock fees, and returns need to be more strictly enforced so that customers don't expect us to make exceptions.

    Recommends
    Negative Outlook
    Approves of CEO

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