Harbor Freight Tools

  www.harborfreight.com
  www.harborfreight.com
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Harbor Freight Tools Reviews

Updated September 14, 2014
Updated September 14, 2014
320 Reviews
3.1
320 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harbor Freight Tools CEO Eric Smidt
Eric Smidt
204 Ratings

Review Highlights

Pros
  • I live how fast this company is growing and the opportunities that were recently presented to me (in 10 reviews)

  • Paid time off and sick time, health insurance for full timers (in 18 reviews)


Cons
  • Plenty of turnover in upper management/executive level at the corporate office (in 21 reviews)

  • Management often insinuates lying to customers to sell the Inside Track Club memberships and the warranty plans (in 10 reviews)

More Highlights

39 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harbor Freight Tools part-time

    Pros

    worked around your school schedule

    Cons

    managers were always in the back

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  Abilene, TX
    Former Employee - General Manager in Abilene, TX

    I worked at Harbor Freight Tools full-time for more than a year

    Pros

    Constant Changes, always busy, customers are nice most of the time.

    Cons

    management changes, POG sets, no feature management to keep shelves full.

    Advice to ManagementAdvice

    grow and learn

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Give what you get, get what you give

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head Pricing Coordinator
    Current Employee - Head Pricing Coordinator

    I have been working at Harbor Freight Tools full-time for more than a year

    Pros

    The paid time off (even for part-time employees) is a nice bonus. Slightly above average hourly wages, and a generous sales commission on extended warranties. The scheduling is generally pretty flexible. With the right staff, the work environment is fun. Serious advancement opportunities for those who apply themselves.

    Cons

    Archaic and antiquated equipment and retail systems. Overly micromanaged. Too heavy of an emphasis on metrics. Little to no customer focus. Hours can become somewhat scarce. Not enough employees due to strict hiring standards.

    Advice to ManagementAdvice

    Ease up a bit on metrics. Have more faith in your retail stores themselves, and give them more autonomy. Allow for a slightly higher payroll budget to better accommodate customer service and store operations.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Work hard and be rewarded!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience ASM  in  West Covina, CA
    Current Employee - Customer Experience ASM in West Covina, CA

    I have been working at Harbor Freight Tools full-time for more than a year

    Pros

    If you are willing to put your best foot forward there are endless opportunities.

    Cons

    Some management issues, staffing needs to be more involved.

    Advice to ManagementAdvice

    DM needs to make a few more appearances.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier  in  Fort Smith, AR
    Former Employee - Sales Associate/Cashier in Fort Smith, AR

    I worked at Harbor Freight Tools part-time for less than a year

    Pros

    Flexible hours, great co-workers, typical retail environment, no complaints.

    Cons

    Only thing I didn't like was the old school cash registers. They were confusing and slow.

    Recommends
    Approves of CEO
  7.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harbor Freight Tools full-time for more than a year

    Pros

    Great salary and benefits. Great team work environment if you have the right employees.

    Cons

    Not much time at home. Mostly slow and annoying employees.

    Advice to ManagementAdvice

    Stop trying to micromanage everything before you give yourself a heart attack.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Growing Company that has never closed a store!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Harbor Freight Tools full-time for more than 5 years

    Pros

    Lots of opportunity for advancement. Very competitive pay and bonuses.

    Cons

    Labor budget seems a bit too tight at times.

    Advice to ManagementAdvice

    Overall, we are moving in the right direction. I am very pleased to see how for we have come since I started in this company over 5 years ago.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Excellent co-workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Fort Myers, FL
    Former Employee - Sales Associate in Fort Myers, FL

    I worked at Harbor Freight Tools part-time for more than a year

    Pros

    Flexible work schedule, Management is very forgiving when it comes to learning the ropes. Learning about tools and their uses, customers really rely on you.

    Cons

    When it gets packed, expect to not take breaks and late lunches, high turn around. Pay is stagnant. Everyone but management and couple long time workers are part-time.

    Advice to ManagementAdvice

    Better pay to prevent people leaving for higher paying job for doing less work. Hire more people and bump people to full-time.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Harbor Freight is OK to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Pricing Coordinator  in  Orland Park, IL
    Current Employee - Assistant Pricing Coordinator in Orland Park, IL

    I have been working at Harbor Freight Tools part-time for less than a year

    Pros

    Good starting pay
    Flexible hours
    Room for growth
    You can make commission working here
    Great employee relationships to be made

    Cons

    There can be very difficult customers
    Sometimes management gets on your back about sales
    A lot of people come in with a ton of coupons for free items
    Only offers full time to Management positions

    Advice to ManagementAdvice

    I understand that sales are very important but the employees do what they can. Take it easy and be understanding (for corporate and managers)

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Danvers, MA
    Former Employee - Assistant Manager in Danvers, MA

    I worked at Harbor Freight Tools full-time for more than 3 years

    Pros

    great benefits, employee discounts, great team at this location. Upper senior management easy to talk to, visits to the store include meeting & talking with all employees

    Cons

    Area managers could take a lesson from senior management & open up to all employees within a location

    Recommends
    Neutral Outlook
    Approves of CEO

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