Harland Clarke

  www.harlandclarke.com
  www.harlandclarke.com

Harland Clarke Reviews

Updated October 28, 2014
Updated October 28, 2014
128 Reviews
3.2
128 Reviews
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Harland Clarke President and CEO Chuck Dawson
Chuck Dawson
65 Ratings

Review Highlights

Pros
  • The company does have good benefits (in 11 reviews)

  • Good pay, good benefits, room to grow (in 10 reviews)


Cons
  • Cost cutting is the only game in town (in 7 reviews)

  • Check order is a dying industry and no future in that line of work (in 6 reviews)

More Highlights

16 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Stuck in the Stone Ages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Harland Clarke full-time (more than an year)

    Pros

    - Nice, considerate and friendly employees
    - Work/life balance

    Cons

    - Harland Clarke is in the business of preserving existing businesses and market share, not developing new products or services nor creating value in the market. They are dying a slow death, or as the leadership likes to say, "managed decline."
    - There's an inability to innovate within the company, which is both cultural and structural. Attempts to drive new growth channels internally have failed, largely because the slow-moving organization can't get out of the way of itself. Since organic growth isn't happening, they've looked externally and purchased Valassis for $1.8 billion. So now when junk mail fills your mailbox each week (such as Red Plum) you'll know that this is Harland Clarke's new and exciting growth vehicle for the business
    - A fear of making decisions permeates throughout the organization. Employees are "yes-men" at every level of the organization, from production line workers to the CEO, who follows MacAndrews & Forbes
    - The employee base, while very kind and friendly, is the most unhealthy I've ever seen in terms of weight, diet, exercise, etc. While HC offers health care, I found private market insurance to be more affordable because, as an employee on the company's health care plan, I'm subsidizing so many unhealthy co-workers. And when it comes to their health and wellness department, tobacco cessation is their #1 priority...another reminder that this company is stuck in decades past

    Advice to ManagementAdvice

    Figure out how you are going to provide real value to customers across the next decade, and position the company for the future. You missed the electronic payments boom 10-15 years ago, you missed the mobile payments boom of the past five years, and judging by the $1.8B acquisition of Valassis, you see the future as being more targeted junk mail in people's mailboxes. Meanwhile your employee base is aging, your technology is outdated, the businesses of your key customers are struggling, and companies are innovating all around you. Sadly, since the entire executive leadership team is male, grey haired and balding, they can coast into the sunset of retirement by continuing to effectively "manage the decline" of this business. But meanwhile, there are two full generations of smart, talented employees who would never think twice about joining Harland Clarke because they want to be part of the future, not the past.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Arrogant Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech in High Point, NC
    Former Employee - Tech in High Point, NC

    I worked at Harland Clarke full-time (more than an year)

    Pros

    Beats unemployment. Climate controlled and clean workplace.

    Cons

    Arrogant management who behave as though they're doing you a favor "giving" you run of the mill benefits and below average pay, as though you didn't earn them.
    Hire too many $10 an hour types who have no concern for performing well or making improvements.
    VERY top-down management. All decisions are made for you, no input expected or appreciated. If it wasn't their idea, it is stupid.
    Until they re-propose it themselves.
    Employee pay and increases are based on how little they can get away with, not on your merit or company / department performance.

    Advice to ManagementAdvice

    Stop patting yourselves on the back and challenge employees and reward those who perform, instead of those who suck up and do your dirty work the best. Respect the organizations and employees you partner with and attempt a collaborative approach.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    ALRIGHT for what YOU DO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at Harland Clarke full-time (more than 3 years)

    Pros

    HR very good to me when it comes to schedule.
    At time decent PTO and Benefits.
    Very easy to input check orders.
    SLP was a lot better.

    Cons

    B of A customers very rude and mean spirited. No support from sups.
    Be ready for a full day of being yelled at, cursed at, and crucified by customers.
    Check order is a dying industry and no future in that line of work.

    Advice to ManagementAdvice

    I know B of A is the head honcho but stop kissing their butts so much.

    Doesn't Recommend
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  5.  

    The open door policy does not apply at this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shipping Clerk in Glen Burnie, MD
    Former Employee - Shipping Clerk in Glen Burnie, MD

    I worked at Harland Clarke full-time (more than 10 years)

    Pros

    This company offers a nice 401 k package.

    Cons

    High production, little pay. Poor communication from some not all in management.. Focus is only on clients not employees.

    Advice to ManagementAdvice

    Although, customers come first, apply more focus on employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Started out well, then it all went downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Support in San Antonio, TX
    Former Employee - IT Support in San Antonio, TX

    I worked at Harland Clarke full-time (more than 3 years)

    Pros

    Harland Clarke was a good company years ago before all the acquisitions and outsourcing.

    Cons

    Management does not listen to the employees at all. They tell you that things will get better but do nothing to follow up.
    Opportunities for advancement/promotions is very limited. Typically you only get promoted if you're buddies with management.
    Staff cuts and outsourcing has only hurt the company morale even more. Acquiring random companies in hopes of increasing revenue and profits is not working.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Egregious, unethical management, now that Clark leaders are in charge

    Former Employee - Anonymous Employee in Greenville, NC
    Former Employee - Anonymous Employee in Greenville, NC

    I worked at Harland Clarke full-time (more than 10 years)

    Pros

    The "line workers" -- especially those from the original Harland company -- and real people. They care about the customers, and are a dying breed of worker.

    Cons

    The company now has killed all that was good about Harland. I just learned of a quality manager who was fired after 26 years of flawless service to the company -- with no severance, no unused vacation pay, no time to collect things from his office. Literally had his computer and phone (and 26 years of history) stripped away from him, not even allowed to collect his personal items from his office, and escorted out of the building. Why? A quality breach occurred after new Clark management downsized quality staff, refused to backfill exits, refused to hire coverage for people on maternity leave, and refused to continue Six Sigma practices executed under Harland but no longer valued under Clark. When the inevitable occurred, they blamed someone who has worked tirelessly, including nights and weekends for the company. These middle America workers have gotten no pay raises or bonuses for several years while management gets bonuses based on cost cutting and blames workers for issues that arise from that cost cutting. It seems unbelievable that this behavior is legal, yet the company engages in it without repercussions. It embodies the worst of American business today.

    Advice to ManagementAdvice

    One day your actions will catch up with you. Ethics and people do matter. Although you can get away with blatantly unethical behavior for a while, eventually your FI customers will see the mounting conversation in the social sphere and decide it's not good business to do business with you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Print Producction in Phoenix, AZ
    Former Employee - Print Producction in Phoenix, AZ

    I worked at Harland Clarke full-time (less than an year)

    Pros

    nothing except the people on the production floor for the most part are friendly and fun to work with. The only pro is leaving when I did and not 10 years later.

    Cons

    Overworked, underpaid, crappy management, crappy maintained equipment. Production goals that are nearly impossible to hit because they run that equipment 24/7 with little down time to fully service them. I also have seen them telling employees they are on scheduled overtime when not needed. If I was Chuck Dawson I would be firing the people that run this plant the way they do. Flushing money down the toilet on overtime when not needed is bad business.

    Advice to ManagementAdvice

    I have no advice to upper management because they don't listen nor do they care. I was never so happy to turn my badge in. Your employee's are tired of the overtime and all the B.S. you put them through.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    dirtiest call center i have ever seen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist in Colorado Springs, CO
    Current Employee - Marketing Specialist in Colorado Springs, CO

    I have been working at Harland Clarke full-time (more than 3 years)

    Pros

    The pay is pretty good. The job itself is super easy

    Cons

    The building is disgusting, management is a joke, and there is way too much favortism that goes on. The company does not care about it's employees on the phone at all.

    Advice to ManagementAdvice

    Please get your head out of you asses

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    NOT the John Harland Company any more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Harland Clarke full-time (more than 8 years)

    Pros

    The pay was pretty good and location worked well for me. There were a lot of smart people and good employees at John Harland Co.

    Cons

    Once M&F acquired us and allowed Clarke management to take over, things started going down hill fast. They got rid of all Harland management and Harland policies and practices and slashed the bonus programs that rewarded lower/mid management and not just the executives. Now they are selling all their real estate and making employees work from home. Gee, wonder why they bought Faneuil in India, 'the provider of outsourced business processing solutions' according to their website. And as folks leave, they are not being replaced in the US, they are being replaced in India.

    Advice to ManagementAdvice

    I would advise management to stop lying to their employees but I guess that is not possible with the current business plan. I just hope that any employees that intend to 'ride it out to the end' understands that there is no big prize at the end....unless you want to relo to India.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    no future for jobs in US

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Glen Burnie, MD
    Former Employee - Manager in Glen Burnie, MD

    I worked at Harland Clarke full-time (more than 8 years)

    Pros

    good pay, decent benefits. A few good 'seasoned' people are still there....riding it out until the company goes under or they can retire, whichever comes first.

    Cons

    Dying business that recently went from public to private ownership. Mgmt instructed to cut costs in order to survive. This includes moving a lot of the work to newly acquired company in India. They are in the process of selling all their real estate and moving remaining staff to leased spaces or having them work from home. hmmm. Wonder what the long term plan is???

    Advice to ManagementAdvice

    Expect an upswing in resignations after mid March, bonus or not, and major fall-out when the economy turns around. Of course, this may be exactly what RP wants....I just feel bad for the folks that DON'T leave. I mean really, what is worse, getting layed off or having to work 60-70 hr per week with no relief in sight? The stress is unbearable. It's not like there's gonna be some prize at the end.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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