Harland Clarke

  www.harlandclarke.com
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Harland Clarke Reviews

Updated August 8, 2014
Updated August 8, 2014
113 Reviews

3.3
113 Reviews
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Harland Clarke President and CEO Chuck Dawson
Chuck Dawson
56 Ratings

Review Highlights

Pros
  • The company does have good benefits (in 10 reviews)

  • Good pay, good benefits, room to grow (in 10 reviews)


Cons
  • Cost cutting is the only game in town (in 6 reviews)

  • The company competes in a declining industry and senior management is more concerned with trimming down rather than growing (in 5 reviews)

More Highlights

13 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    ALRIGHT for what YOU DO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    Pros

    HR very good to me when it comes to schedule.
    At time decent PTO and Benefits.
    Very easy to input check orders.
    SLP was a lot better.

    Cons

    B of A customers very rude and mean spirited. No support from sups.
    Be ready for a full day of being yelled at, cursed at, and crucified by customers.
    Check order is a dying industry and no future in that line of work.

    Advice to ManagementAdvice

    I know B of A is the head honcho but stop kissing their butts so much.

    Doesn't Recommend
  2.  

    The open door policy does not apply at this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shipping Clerk  in  Glen Burnie, MD
    Former Employee - Shipping Clerk in Glen Burnie, MD

    Pros

    This company offers a nice 401 k package.

    Cons

    High production, little pay. Poor communication from some not all in management.. Focus is only on clients not employees.

    Advice to ManagementAdvice

    Although, customers come first, apply more focus on employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Started out well, then it all went downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Support  in  San Antonio, TX
    Former Employee - IT Support in San Antonio, TX

    Pros

    Harland Clarke was a good company years ago before all the acquisitions and outsourcing.

    Cons

    Management does not listen to the employees at all. They tell you that things will get better but do nothing to follow up.
    Opportunities for advancement/promotions is very limited. Typically you only get promoted if you're buddies with management.
    Staff cuts and outsourcing has only hurt the company morale even more. Acquiring random companies in hopes of increasing revenue and profits is not working.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    dirtiest call center i have ever seen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist  in  Colorado Springs, CO
    Current Employee - Marketing Specialist in Colorado Springs, CO

    Pros

    The pay is pretty good. The job itself is super easy

    Cons

    The building is disgusting, management is a joke, and there is way too much favortism that goes on. The company does not care about it's employees on the phone at all.

    Advice to ManagementAdvice

    Please get your head out of you asses

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Print Producction  in  Phoenix, AZ
    Former Employee - Print Producction in Phoenix, AZ

    Pros

    nothing except the people on the production floor for the most part are friendly and fun to work with. The only pro is leaving when I did and not 10 years later.

    Cons

    Overworked, underpaid, crappy management, crappy maintained equipment. Production goals that are nearly impossible to hit because they run that equipment 24/7 with little down time to fully service them. I also have seen them telling employees they are on scheduled overtime when not needed. If I was Chuck Dawson I would be firing the people that run this plant the way they do. Flushing money down the toilet on overtime when not needed is bad business.

    Advice to ManagementAdvice

    I have no advice to upper management because they don't listen nor do they care. I was never so happy to turn my badge in. Your employee's are tired of the overtime and all the B.S. you put them through.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    NOT the John Harland Company any more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    Pros

    The pay was pretty good and location worked well for me. There were a lot of smart people and good employees at John Harland Co.

    Cons

    Once M&F acquired us and allowed Clarke management to take over, things started going down hill fast. They got rid of all Harland management and Harland policies and practices and slashed the bonus programs that rewarded lower/mid management and not just the executives. Now they are selling all their real estate and making employees work from home. Gee, wonder why they bought Faneuil in India, 'the provider of outsourced business processing solutions' according to their website. And as folks leave, they are not being replaced in the US, they are being replaced in India.

    Advice to ManagementAdvice

    I would advise management to stop lying to their employees but I guess that is not possible with the current business plan. I just hope that any employees that intend to 'ride it out to the end' understands that there is no big prize at the end....unless you want to relo to India.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    no future for jobs in US

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Glen Burnie, MD
    Former Employee - Manager in Glen Burnie, MD

    Pros

    good pay, decent benefits. A few good 'seasoned' people are still there....riding it out until the company goes under or they can retire, whichever comes first.

    Cons

    Dying business that recently went from public to private ownership. Mgmt instructed to cut costs in order to survive. This includes moving a lot of the work to newly acquired company in India. They are in the process of selling all their real estate and moving remaining staff to leased spaces or having them work from home. hmmm. Wonder what the long term plan is???

    Advice to ManagementAdvice

    Expect an upswing in resignations after mid March, bonus or not, and major fall-out when the economy turns around. Of course, this may be exactly what RP wants....I just feel bad for the folks that DON'T leave. I mean really, what is worse, getting layed off or having to work 60-70 hr per week with no relief in sight? The stress is unbearable. It's not like there's gonna be some prize at the end.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    One of the most frustrating places I have worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New Braunfels, TX
    Former Employee - Anonymous Employee in New Braunfels, TX

    Pros

    Benefits seem competitive, pay was competitive

    Cons

    * Layoffs every year for the duration of my time there
    * Incompetent coworkers with mistakes that cost the company tens of thousands of dollars still managed to survive
    * Management favorites promoted time and time again despite lack of job skill or work ethic
    * Creativity not encouraged
    * Stuck around for the paycheck as long as possible, but in the end it was soul-numbing

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Worst Company I have ever worked for, and was there for 4.5 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Account Executive  in  Glen Burnie, MD
    Current Employee - Marketing Account Executive in Glen Burnie, MD

    Pros

    Offered decent Health Benefits through UnitedHealthcare

    Cons

    Everything else was below par or just shockingly dissatisfying.

    Advice to ManagementAdvice

    Do your job, respect employees, cut out the cattiness, give raises, at minimum cost of living increases, too many things come to mind to write at the moment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Typical temp-to-hire position representing a client of this company which has a project that ends too soon.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO

    Pros

    The over one week I did work there, and my co-workers!

    Cons

    Wrongful termination thanks to company's corrupt practices of hiring too many people to start project, then laying off majority due to slow production. This produces an overall extremely high turnover and can ruin the company's "once great" reputation for the entire community.

    Advice to ManagementAdvice

    Put a permanent end to all of this corruption. Do not cover up the real reasons why contractors were terminated with lame excuses like "this was due to attendance/punctuality issues" when the truth really is due to slow production and company's budget cutbacks. Myself and others who suffered this practice are at no-fault of our own, therefore, we all deserve our jobs back!

    Doesn't Recommend
    Disapproves of CEO

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