Harland Clarke

  www.harlandclarke.com
  www.harlandclarke.com

Harland Clarke Reviews

Updated October 16, 2014
Updated October 16, 2014
128 Reviews
3.2
128 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harland Clarke President and CEO Chuck Dawson
Chuck Dawson
65 Ratings

Review Highlights

Pros
  • The company does have good benefits (in 11 reviews)

  • Good pay, good benefits, room to grow (in 10 reviews)


Cons
  • Cost cutting is the only game in town (in 7 reviews)

  • Check order is a dying industry and no future in that line of work (in 6 reviews)

More Highlights

33 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good pay and benefits, if you don't mind being treated like a robot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist in Salt Lake City, UT
    Former Employee - Customer Service Specialist in Salt Lake City, UT

    I worked at Harland Clarke part-time (more than 3 years)

    Pros

    The best reasons to work here are the pay and the benefits, I also made quite a few lifelong friends. When I worked there raises were very much affected by your performance and that can be a good or bad thing.

    Cons

    I felt like they expected me to be a robot. There was very little room for human error. Also they were very very strict on adherence to your schedule, even if you missed your break because you were stuck on a phone call for them it was likely that your adherence score for the day would go way down increasing your chances of getting written up,

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Fun and interesting place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harland Clarke full-time (more than an year)

    Pros

    I enjoyed my time at Harland Clarke. There was a lot of involvement with the United Way program and all the work that the employees and upper management did for the cause benefited a lot of people in need. There were also a lot of work incentive games that made the place fun to work at.

    Cons

    The only issue I had while working there was that there were times that the upper management seemed to be more concerned with making the client happy than actually listening to what the agents on the phones encountered. We were even told that the client wanted feedback on the daily encounters to see what we would suggest as possible improvements but it seemed to fall on dead ears.

    Advice to ManagementAdvice

    Take the time and listen to what the front line people were seeing so that it can potentially assist with creating a better relationship with the client.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Decent Pay. Good People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Specialist in Salt Lake City, UT
    Former Employee - Customer Care Specialist in Salt Lake City, UT

    I worked at Harland Clarke full-time (less than an year)

    Pros

    The pay was decent ($11/hour with the agency taking a few cents off the top.) I got the job through an employment agency so your pay gets bumped up a little if you get hired on full-time after 6 months. The managers were all kind and understanding but firm. Most people you talk to on the phone are reasonably kind and not usually angry.

    Cons

    They monitor everything you do, so it's possible to feel like you are being micromanaged. Time off is very hard to get, you have to hope you can find someone to take your shift otherwise you are penalized and could be fired. People are sometimes angry if there are problems with their orders or if they don't understand what's going on.

    Advice to ManagementAdvice

    keep treating people well. Offer more incentives for higher performance

    Recommends
    No opinion of CEO
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  5.  

    "At Least you have a Job"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Glen Burnie, MD
    Current Employee - Anonymous Employee in Glen Burnie, MD

    I have been working at Harland Clarke full-time (more than 8 years)

    Pros

    Local level management is awesome, flexible, understanding. but hands are tied and can't get promotions, raises, new equipment.

    Cons

    No promotions unless you are a Clarke person or a friend of a Clarke person.
    Don't expect more than 2% annual if your lucky, nothing merit to your pay.
    No option or help on making this a Career....just get through the day without being let go....and behavior and performance really have no bearing on that....

    Advice to ManagementAdvice

    Take care of the employees you have that are willing to do the work, your are going to be left with temps, and the I don't cares.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mechanic in Grapevine, TX
    Current Employee - Mechanic in Grapevine, TX

    I have been working at Harland Clarke full-time (more than 5 years)

    Pros

    The attendance policy is very liberal. Lots of days off 45 days after you start. climate controlled and the work is very easy

    Cons

    12 hour days are not ideal. although they let you switch with co-workers so you can have 5 days off with out using vacation. Pay is below the scale for this work.

    Advice to ManagementAdvice

    Like every production place they have a knee jerk reaction to everything. they need to get rid of the temp service. hire quality employs who take pride in their work and pay them well to keep them around.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    I worked as an Industrial Engineering Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Industrial Engineering Intern in San Antonio, TX
    Former Employee - Industrial Engineering Intern in San Antonio, TX

    I worked at Harland Clarke as an intern (less than an year)

    Pros

    Friendly people, leadership that is open to new ideas. Lots of opportunity for experience, at least in the engineering division

    Cons

    The check business is a dying market so there are limitations there. Minimal training opportunity. Split between departments and inter-departmental politics. Lower end pay

    Advice to ManagementAdvice

    It would be best if you would listen more to mid level employees as far as the direction of the company

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Great company but checks are a dying industry and company needs to do something other than checks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Representative in San Antonio, TX
    Former Employee - Customer Representative in San Antonio, TX

    I worked at Harland Clarke full-time (more than 10 years)

    Pros

    Great processes. Very structured environment.

    Cons

    High Turnover at the call center. Dying industry.

    No opinion of CEO
  9.  

    Good place, not so great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harland Clarke full-time (more than 8 years)

    Pros

    Pretty good benefits, good pay. Chance for overtime if you want it. Good amount of paid and unpaid time-off. Steady job.

    Cons

    Hard to move up in the company. Been with this company over 8 years and am constantly passed up by co-workers without degrees and less experience. I have a degree, yet only a couple in the management and leadership team have anything more than a high school education. Management has a "good ole boy" like network where if you are not with the "in" crowd, you do not move up. Hard work and credentials are often ignored and looked at less than workers who are simply "yes" men and women. Leadership positions are often rotated among leaders and it is almost impossible to break the cycle. Speaking out is often seen as questioning authority and is punished as such. All awards are employee driven, so it is simply a popularity contest and the true hard workers do not get recognized.

    Advice to ManagementAdvice

    Stop posting job requirements that are not followed. If it says "degree required", then it should be as such. Fair opportunities should be given to all instead of recycling and laterally moving leadership.

    Recommends
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Company with good benefits and pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in San Antonio, TX
    Former Employee - Manager in San Antonio, TX

    I worked at Harland Clarke full-time (more than 10 years)

    Pros

    The company does have good benefits. They also treat the clients very well. Although the check printing part of the business is declining, senior management has constantly worked towards taking the company in different types of businesses.

    Cons

    They don't put enough effort into reorganization. They need to be more cohesive among managers in treating employees fairly. There is too much favoritism in which the same people overall get promoted or recognized.

    Advice to ManagementAdvice

    Look at being more cohesive in your management style to your employees. Stop showing favoritism to some employees while completely ignoring others.

    No opinion of CEO
  11. 1 person found this helpful  

    They value medocrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Sales Representative in Salt Lake City, UT
    Current Employee - Customer Sales Representative in Salt Lake City, UT

    I have been working at Harland Clarke part-time (less than an year)

    Pros

    The other associates were nice and the training programs and trainers were great. They had decent benefits and generally provided a decent work environment.

    Cons

    I think they are suffering from the 'one bad apple' problem ~ they are extremely strict and quick to penalize even the slightest of infractions, and suspicious of employees that do very well. After three customers asked to talk to my supervisor to tell them how great it was to work with me, I was advised to "tone it down" or questioned as to whether I requested the customer to speak to my supervisor. It was so strange and frustrating that I found myself DIScouraging customers from telling my manager how pleased they were with my work.

    Advice to ManagementAdvice

    If a sales rep is awesome and gets lots of great feedback from clients, don't tell the sales rep to "tone it back" or accuse them of asking for positive feedback. Celebrate awesomeness and encourage ALL your reps to shine, not just get by.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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