Hastings Entertainment Reviews
19% of the CEO
John H. Marmaduke
Great co-workers, decent hours, fun enviroment (in 10 reviews)
The employee discount is fair especially on books, employees are great to work with (in 19 reviews)
Upper-management acts like they have never opened a business book in their life (in 33 reviews)
Upper Management expects the store to be perfect with little to no hours given to complete the projects (in 10 reviews)
Pros – it was a easy job, the hours were decent and I was always able to get time off
Cons – Getting approved vacation and training a person before you leave only to find out you trained your replacement and no longer had a job after vacation.
No, I would not recommend this company to a friend
Pros – There are some nice people that work here.
Cons – "Training" is an utter joke. Be prepared to be left at a register all by yourself.
Archaic computer system. Not too mention it is so confusing. This is coming from an IT major.
The pay is embarrassingly low.
They do DRUG TESTS in order for you to get a job here. That's right, you will need to adhere to a drug test just for minimum wage.
They force you to sell magazines, and once you are written up for not selling them, they will fire you.
There is no incentive for moving up within Hastings.
Advice to Senior Management – Pay employees better. Stop stocking your stores with useless junk.
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
Pros – Fun people to hang out with and usually cool store management.
Cons – past the store level the 'management' is terrible. District Managers are worthless, but to be fair it's usually corporate level giving them a bunch of crap. Sales are down? gives us more hours to make them better. no more hours? Then leave us alone! We are selling DVDS, CDS, and BOOKS! OF COURSE BUSINESS IS DOWN. It's a dying business. A little more respect and love to your employees will go a long way.
Advice to Senior Management – Try respecting your employees, paying them what they're worth, and don't fire people who have given you nothing but outstanding service for over 20 yeas. It's a real downer on your "lower" level employees.
Pros – My knowledge of product far exceeded most, so helping people came easy and was rewarding at times. I love music and film, so having a discount was nice.
Cons – Just about everything; this is not a good company. They make poor product decisions. Some of what they stock is complete junk. They stock too much of the same product and don't order enough diverse product. They order more product than they have space. The stores look awful and can't possibly be kept up with the lack of hours allotted, space and materials provided.
Advice to Senior Management – Make better decisions about who you place in management positions. My store manager did not know how to communicate and was very, very unprofessional and didn't bathe before work at times. Almost every employee I worked with was unhappy and underpaid. Stop trying to operate stores with a corporate mindset. Smart employees can identify customer interest locally. Listen to them and make some of your operations decisions based on employee input from individual stores. Clean house at the management level-regional, district and store.
Pros – there are no pros...unless you enjoy getting scammed and throwing your money in the wind
Cons – paid money for a fundraising event...ended up with unprofessional service. Everything seemed to be thrown together last minute. I took a chance and ended up embarrassed in front of my colleagues, and attendees. Sloppy, thrown together, one lady gave me attitude when I told her I was not impressed. What?!
Advice to Senior Management – See above
1 person found this helpful
Pros – Can't thing of one other than promotions were easy to come by
Cons – Promotions were easy to get. Hours were good. Execs have no feelings or care about employees. I was a manager and they did away with my job 10 days before I was vested in the 401 plan. Lost 20% of what the 401 plan would have been worth. Tell me this wasn't planned?
Advice to Senior Management – Take your buyout while you can. You no doubt will go into bankruptcy.
Pros – Flexible work schedule, product discounts
Cons – Difficult to advance, company values, poor understanding of customer service standards, communication breakdowns
Advice to Senior Management – Pay attention to your stores. Far too often I've worked/been a customer of Hasting's that have very low staff at peak hours. This sort of attempt at cutting expenses is very damaging to your customer base. Running a store with 2 people does not communicate a desire to satisfy customer's needs/wants. Also focusing more on employee satisfaction through more management training for mid and upper level managers. A competent, experienced manager far better leads a team because they'll earn the respect needed to execute policy changes and the brand's culture.
1 person found this helpful
Pros – The people I worked with were great. I made lifelong friends while working there. But they left, as I did.
Cons – They're too worried about their bottom dollar to care about the employees. We were understaffed and overworked, but everything had to be done, or you could get written up. But don't stay later than midnight! Too many demands, not enough people to get things done, and no compassion for the employees (who run your stores, btw.)
Advice to Senior Management – Show some appreciate to your staff. They've earned it.
1 person found this helpful
Pros – Decent employees at store level, fair share of drama good opportunity for a high school job. New product if you're into entertainment.
Cons – Terrible work hours, Terrible hiring processes, Upper management is very detached when one decided to visit your store they comment more on how dusty the store is, rather than positive or improvement points. Finger pointing and favorites are a big part of the experience here. Working crap hours is all but guaranteed, empty promises and chances for "advancement" are just ploys to get their insanely high turnover down.
Advice to Senior Management – Care about your employees and make an effort to see them as human beings not just minions who run around and set add checklists you construct in your office.
Pros – I loved my job itself. Being a reader, working in the Book Department was fantastic. Most of my coworkers were great. Formed fast friendships. Lots of cool merchandise and the discount was pretty decent too.
Cons – Upper management doesn't have a clue. Their labor and hours system just don't work. You're given unattainable goals to reach with out the proper hours to do so. I was there for about a year and a half and we went through 4 store managers. It was ridiculous. And each manager had their different focuses so priorities were always changing. Store manager are only out to save themselves and will not hesitate to stick up for or take your side when upper management comes to visit. The pay is pitiful. Overall no nice things to say about the way the company is run.
Advice to Senior Management – Appreciate your employees more. People work harder for you when you give them reason to.