Hastings Entertainment

  www.gohastings.com
  www.gohastings.com

Hastings Entertainment Reviews

Updated December 12, 2014
Updated December 12, 2014
240 Reviews
2.5
240 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Joel Weinshanker
5 Ratings

Review Highlights

Pros
  • The employee discount is fair especially on books, employees are great to work with (in 22 reviews)

  • They will teach you alot and the "Family" is fun to work with (in 10 reviews)


Cons
  • Upper-management acts like they have never opened a business book in their life (in 36 reviews)

  • Upper Management expects the store to be perfect with little to no hours given to complete the projects (in 12 reviews)

More Highlights

68 Employee Reviews Back to all reviews

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  1.  

    I worked as a barista - don't work here unless you are legitimately going to starve otherwise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Hastings Entertainment part-time (less than an year)

    Pros

    People I worked with were great
    Discount is nice if you shop at the store often

    Cons

    From the first month or so of working there I was counting down the days until I could leave. Upper level management is so out of touch it's ridiculous. We were supposed to do tasks that were, in all reality, impossible to finish with the hours we were given, and were punished when they weren't. When I was hired, over 3/4s of the previous staff had quit, which I probably should have recognized as a strong warning sign. When I was working there (about 5 months) at least 10 people quit, some of whom had been with the store for many years. Staying until at least 12:30 or even 1AM on closing nights wasn't super uncommon even though I would only be scheduled until 11:30 because store hours were so low. Sexual harassment by the store manager was a running joke among the girls who worked there. Multiple girls complained about him to the supplied hotline and nothing was done about it. It's the most thankless job imaginable. From the moment I stepped into the building, I always felt like management was always upset at all their employees for not meeting some arbitrary standard. I worked in the cafe portion, so maybe my experience was a bit different. In the cafe, there was virtually no training period. You worked with other cafe staff for maybe 3 or 4 shifts and then you're expected to work by yourself and serve people from an extensive drink menu. If one of the drinks wasn't ordered during your training shift, too bad. Also, there was virtually no way to call in sick because the store was so understaffed. If you couldn't find anyone to cover for you, you had to show up and work. I remember hearing more than one person say they'd actually thrown up during their shift because they couldn't take the day off. Boy, do I have stories about that place! The point is DON'T WORK HERE.

    Advice to ManagementAdvice

    Please hire more competent store managers who don't sexually harass their female employees and understaff the store and get upset when it doesn't operate like it's fully staffed. Treat your employees like they're people with lives.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Top down company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Kerrville, TX
    Former Employee - Sales Associate in Kerrville, TX

    I worked at Hastings Entertainment part-time (more than 5 years)

    Pros

    Discounts and some good, hard-working folks. Store manager is wonderful.

    Cons

    The company culture seems to be focused solely on the stock value and investor. Little to no concern over the the small-town folks who devote their lives to their menial jobs, only to have raises delayed and hours cut (yet still expected to do same amount of work as before).

    Advice to ManagementAdvice

    Care about your people. Reward dedication. Happy, well-compensated employees=happy customers. Focus on increasing profits by building customer relationships, not stressing out your $8/hr stocker who feels taken advantage of. Employees are made to feel expendable. A lot of money is invested in micromanaging department managers from the corporate level, leaving no room for managers to take ownership and pride in their department. Also: low staff=high shrink! but corporate won't admit to that. Lot of pressure for one person to cover entire departments.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Management dislikes women and students. Unfair treatment, little training, unclear expectations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Auburn, AL
    Former Employee - Sales Associate in Auburn, AL

    I worked at Hastings Entertainment full-time (less than an year)

    Pros

    The store location is convenient for walking to if you live nearby.

    Cons

    The store manager at the time was not friendly towards most women, despite being one herself. She even vocalized not hiring a female candidate once for being "too skinny." I was interviewed by the then assistant store manager, who seemed friendly and laid back. However, once I began working more and more with the store manager, her inability to not let her personal dislike of some people interfere with the professional environment became abundantly apparent. I would receive no training on a task and have unclear expected results and then be penalized by her for not meeting some arbitrary deadline. She quickly began scheduling me when I was unavailable as well. I was a student at the time, and my education was way more important to me than this minimum wage job. This repeated scheduling conflict, despite my clear and up front communication of my class schedule, was the final straw and they "let me go."

    Advice to ManagementAdvice

    Don't allow insane people to manage your stores. Someone at that level should not be letting their bigoted, 1950's ideas about gender into a workplace. It's entirely unethical and ridiculous.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Awful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Farmington, NM
    Former Employee - Customer Service Associate in Farmington, NM

    I worked at Hastings Entertainment part-time (less than an year)

    Pros

    Books and movies are cool to work with

    Cons

    However, I never got to see anything other than the cash register, despite being hired to work in the video games department.

    Hostile work environment

    Uncaring bosses

    Ridiculous hours

    Advice to ManagementAdvice

    Treat your employees like people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Horrible Pay for Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - MIT Manager In Training in Benton, AR
    Former Employee - MIT Manager In Training in Benton, AR

    I worked at Hastings Entertainment full-time (less than an year)

    Pros

    For me it was commute, very shirt drive from my home.

    Cons

    Long hours, open on major holidays, poor pay for management, old outdated systems. Upper management needs to follow through with actions and not just talk. Pay your people better and your get better quality employees.

    Advice to ManagementAdvice

    Upper management needs to follow through with actions and not just talk. Pay your people better and your get better quality employees and update the systems. DOS is extremely outdated, take the money that's lining your pockets and invest in people and systems.

    Disapproves of CEO
  7.  

    cafe manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hardback Cafe Manager in College Station, TX
    Former Employee - Hardback Cafe Manager in College Station, TX

    I worked at Hastings Entertainment full-time (more than an year)

    Pros

    it was a easy job, the hours were decent and I was always able to get time off

    Cons

    Getting approved vacation and training a person before you leave only to find out you trained your replacement and no longer had a job after vacation.

    Doesn't Recommend
    No opinion of CEO
  8.  

    This is a wonderful place to shop, but I would not recommend working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hastings Entertainment part-time

    Pros

    There are some nice people that work here.

    Cons

    "Training" is an utter joke. Be prepared to be left at a register all by yourself.
    Disorganized management.
    Archaic computer system. Not too mention it is so confusing. This is coming from an IT major.
    The pay is embarrassingly low.
    They do DRUG TESTS in order for you to get a job here. That's right, you will need to adhere to a drug test just for minimum wage.
    They force you to sell magazines, and once you are written up for not selling them, they will fire you.
    There is no incentive for moving up within Hastings.

    Advice to ManagementAdvice

    Pay employees better. Stop stocking your stores with useless junk.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Worthless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Book Department Manager in Spokane, WA
    Former Employee - Book Department Manager in Spokane, WA

    I worked at Hastings Entertainment full-time (more than 3 years)

    Pros

    Fun people to hang out with and usually cool store management.

    Cons

    past the store level the 'management' is terrible. District Managers are worthless, but to be fair it's usually corporate level giving them a bunch of crap. Sales are down? gives us more hours to make them better. no more hours? Then leave us alone! We are selling DVDS, CDS, and BOOKS! OF COURSE BUSINESS IS DOWN. It's a dying business. A little more respect and love to your employees will go a long way.

    Advice to ManagementAdvice

    Try respecting your employees, paying them what they're worth, and don't fire people who have given you nothing but outstanding service for over 20 yeas. It's a real downer on your "lower" level employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    A very poor company that really has no business calling itself an entertainment store.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager
    Former Employee - Department Manager

    I worked at Hastings Entertainment full-time (more than an year)

    Pros

    My knowledge of product far exceeded most, so helping people came easy and was rewarding at times. I love music and film, so having a discount was nice.

    Cons

    Just about everything; this is not a good company. They make poor product decisions. Some of what they stock is complete junk. They stock too much of the same product and don't order enough diverse product. They order more product than they have space. The stores look awful and can't possibly be kept up with the lack of hours allotted, space and materials provided.

    Advice to ManagementAdvice

    Make better decisions about who you place in management positions. My store manager did not know how to communicate and was very, very unprofessional and didn't bathe before work at times. Almost every employee I worked with was unhappy and underpaid. Stop trying to operate stores with a corporate mindset. Smart employees can identify customer interest locally. Listen to them and make some of your operations decisions based on employee input from individual stores. Clean house at the management level-regional, district and store.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    scammers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hastings Entertainment

    Pros

    there are no pros...unless you enjoy getting scammed and throwing your money in the wind

    Cons

    paid money for a fundraising event...ended up with unprofessional service. Everything seemed to be thrown together last minute. I took a chance and ended up embarrassed in front of my colleagues, and attendees. Sloppy, thrown together, one lady gave me attitude when I told her I was not impressed. What?!

    Advice to ManagementAdvice

    See above

    Doesn't Recommend
    Negative Outlook

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