HealthStream Reviews

Updated March 5, 2015
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HealthStream Chairman, President, and CEO Robert A. Frist Jr.
Robert A. Frist Jr.
21 Ratings

8 Employee Reviews

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  1. Laurel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations in Laurel, MD
    Former Employee - Operations in Laurel, MD

    I worked at HealthStream

    Pros

    Casual Dress Code. Birthday Celebration Cake

    Cons

    The Laurel office was a different company before it was bought over by HealthStream. The Laurel office is treated like the step child you do not want. The Pay is horrible and the employees in Laurel are treated badly. There is no 401k match. There is no room for growth. People keep doing the same thing over and over again for years. It is very monotonous and boring. The office does not close when it snows, you are expected to use your PTO or come in to the office. If you do not use your PTO you have to make up the time or use PTO. The Managers and those with laptops get to work from home but the rest of the office has to come in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Don't waste your time

    Former Contractor - Phone Interviewer
    Former Contractor - Phone Interviewer

    I worked at HealthStream as a contractor (less than a year)

    Pros

    Met a a lot of great people, supervisor was willing to with his team, nice coffee machine

    Cons

    Little room for growth, high turn over rate, certain parts of the office gets special treatment a lot of employees are burnt out

  3. 1 person found this helpful

    There are plenty of healthcare tech jobs in Nashville. Don't bother with this one.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at HealthStream

    Pros

    - Genuine focus on improving healthcare
    - Downtown location is nice (parking pass is a nice perk on the weekends)
    - Casual dress
    - Collaborative office culture within each department
    - Flexible work hours
    - Bobby Frist is genuinely a nice guy. Very well-intentioned. Just wish he was a better CEO.

    Cons

    - HealthStream is growing too quickly for its own good. The org structure changes once a quarter, people's desk assignments are changed constantly, sales goals and new products are launched without increasing resources to operations to ensure success. There is very little cohesion between departments.
    - No clear path for advancement. HealthStream seems content to bring in A-level talent, overwork them for two or three years, and replace them, rather than nurturing the employees they have and creating pathways to long term success. Ironic, for a company that sells talent management solutions.
    - Strong resistance to expanding resources. Profits have more than tripled in the last few years, but staff has barely increased. Everyone is scrambling to keep their head above water.
    - Most employees believe this job dictates their life. They're forced to work evenings, weekends, vacations, holidays, even all night, because HealthStream has fostered a workaholic environment where employees are expected to be available whenever the company demands. Nearly every one I know says they would be actively looking for a different job, if they had time, but this job dominates their time to the point that job hunting becomes impossible.
    - Very much an "old boys club". Gendered pay disparities are frequent. Certain ethnicities are frequently paid less, and given less opportunities for advancement as well.
    - CEO is recklessly loyal to long term employees, even those who no longer make any contribution to the company and hinder progress.
    - CEO insulates himself from company issues and has very little insight into how disjointed his company is.
    - Pay is not at industry standard. Most employees transition out of HealthStream to a 20% pay increase.
    - Benefits are a joke.
    - Company has a history of acquiring companies to expand its product suites, but fails to integrate those acquisitions at all. The result is four different companies with four different business operations and four different management structures, all attempting to operate as one unit. It's not sustainable.

    Advice to ManagementAdvice

    Stop treating your company like a start-up and learn to manage a corporation. Instead of condescending to your employees with "aspiring manager" seminars where employees are taught how to write an email, spend that money on additional FTEs. Take a long, hard look at the employees you've shuffled from department to department over the years, paying them an obscene amount of money, rather than firing them for gross incompetence.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful

    High Descrimination

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Laurel, MD
    Former Employee - Anonymous Employee in Laurel, MD

    I worked at HealthStream full-time (more than 3 years)

    Pros

    Company is very interested in a family environment. The higher ups encourage a healthy work-life balance. The company attempts to build pride in the organization through company events, giveaways and functions outside of the building to further emphasize that family dynamic.

    Cons

    Horrible communication: In the sales division, and overall corporate design, this large company is still ran like a Mom and Pop in many ways. Too many changes to the company structure. For example, just recently an entire division was scrapped, another division went from salaried to hourly and positions are being cut left and right without notice to employees who have been with the company for nearly a decade. There is now, and has been for the past 5 years, a strong belief that there is no place for people of certain ethnicity to grow in the company. Benefits are horrible.

    Advice to ManagementAdvice

    Do not lie to employees. Do not retain so many temporary employees. Put together a genuine HR staff in the Laurel, Maryland office. Leave the technical and corporate jargon alone if the intention is to have a family dynamic. Expand opportunities for employees to truly move up in the company. Please look at some of the top companies, study their benefit and compensation packages, and follow suit.

    Doesn't Recommend
  6. 8 people found this helpful

    HSTM does not value its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Laurel, MD
    Former Employee - Anonymous Employee in Laurel, MD

    I worked at HealthStream full-time (more than 5 years)

    Pros

    If you’re a glass-half-full person, you could say that job security was a huge pro. There was so much work to be done in my department that I knew I never had to worry about it running out. Of course, glass-half-empty, that means I was consistently overworked and execs seemed to have no concern about appropriate staffing.

    Cons

    Where to begin? See above: the amount of work I was doing was ridiculous. Our department's workload more than doubled over the last 3 years, but in that time, we only hired one additional person. When I gave my notice and my boss asked me why I was leaving, he was surprised that I said I was overworked. With his next breath, he asked if I would come in evenings after working a full day at my new job to help them stay caught up. Um, no thanks!

    Benefits and pay were horrible. All we would hear from the execs was how great the company was doing and how much money we were making. This money was not re-invested in the employees. At my interview for my new job, the people interviewing me laughed when I gave them a ballpark # for what I was making at HSTM. I once offered a job to a guy who turned it down because he was going to make more money at the PEACE CORPS. Think about that one! No matching 401K and no tuition reimbursement. I'm already getting more time off at my new job than I did after 7 years at HSTM. (And I was earning the absolute maximum at HSTM.)

    Communication was absolutely pathetic. Execs were seemingly incapable of understanding how important it is to tell people what is going on. I was amazed at how little I was told as manager. I would find out second- or third-hand about decisions that directly affected my department.

    Unfair treatment: Some "leaders" got to work from home and work some interesting hours (like rolling in at 10 and leaving at 3). Doesn’t exactly make you feel engaged and motivated to work hard.

    Our job was market research, with one of the main branches of that being employee satisfaction. The last internal employee survey we did was 3 years ago and we never got the results. It was like the company hoped we would all get collective amnesia. Considering that the year before, when they actually did let us know the results, they did nothing to solve any of the issues that were presented, I guess they figured it would be easier to just pretend the survey never happened.

    There is no career development. I was never offered any management training and when you combine that with having supervisors who are totally disconnected, it means I was on my own.

    The last year or so I was there, it was all about quantity, not quality. Let's sell, sell, sell and not worry about whether or not you have the resources to deliver what was promised. And make sure everyone is focused on arbitrary deadlines, and not on delivering a quality product to clients.

    Advice to ManagementAdvice

    Over the last 2 years or so, many long-time, valuable employees have left. This is not a coincidence. If you do not begin to value your employees by paying them more, providing better benefits, and staffing appropriately so that people are not completely stressed out, this "brain drain" is only going to get worse.

    Learn how to communicate effectively. Understand that it is better to be open and honest, even about negative things, than to let rumors fester.

    Stop writing fake Glass Door reviews. (Either the Feb. 28 review was written by a PR person or it's a parody.)

    Doesn't Recommend
    Disapproves of CEO
  7. 4 people found this helpful

    The bar is set to "Mediocrity" (psecific to the IT department)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Level IT in Nashville, TN
    Former Employee - Senior Level IT in Nashville, TN

    I worked at HealthStream full-time (more than 5 years)

    Pros

    It is really easy to be an "overachiever" by just doing your job. Unfortunately, the reality is most employees don't, and if you have any sort of work ethic whatsoever, you will find yourself picking up the slack of others.

    So, maybe, no pros...

    Cons

    Limited experience by senior IT management means limited exposure to different methodologies. They see themselves as industry leaders, but fear the unknown and operate within a very tightly defined sphere of knowledge.

    There are several instances where sub-standard work is acceptable and sometimes rewarded because of personal relationships between managers and direct reports.

    Annual review process is subjective & annual increases are negligible.

    Extremely weak benefit package. No 401(k) match, although it is requested by employees time and again when executive team asks what they can do to make HSTM a better place to work. PTO is weak.

    Specific to IT - there is virtually no room for professional growth. While it is possible to come in entry level and be promoted, the management is not capable of mentoring or developing job skills they themselves do no possess.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 5 people found this helpful

    It was like going back to 1996.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Developer in Nashville, TN
    Former Employee - Senior Developer in Nashville, TN

    I worked at HealthStream

    Pros

    Located in coolest building in Nashville.

    Cons

    Senior management who have imbeded themselves into the knowledge chain and carry an unprofessional attitude when new smart thinking is introduced. Inability to define product requirements. Inability to execute. Inability to know or recognize good talent so as a result have many subpar performers. A zero creative quotient. Now forceing the development staff to move from cubes and to sit around cheap tables. This decision was made by a cto and vp who are not visionary without really listening to the staff. I personally know more than half of the staff is looking else where for employment because i am hiring and have had thier resumes come across my desk. "Butts in seats" is something I've personally heard a few of the leaders say. Seriously?

    Advice to ManagementAdvice

    Keep doing what you are doing. It's helps me recruit your better performers. It makes it easy actually. Im sure with all that cash on hand HealthStrsam will aquire another company or two who will easily push out poor top leadership. Good luck, Bobby.

    Doesn't Recommend
    No opinion of CEO
  9. 2 people found this helpful

    Not the best place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Interviewer in Laurel, MD
    Former Employee - Interviewer in Laurel, MD

    I worked at HealthStream

    Pros

    The environment is quiet and the work load is not heavy. You get your own desk and a semi-comfortable break room.

    Cons

    Supervisors have preferences when it comes to employees. Although everyone has their own desk, privacy is not enforced well. Awards are chosen randomly, and the people that do a good job but aren't well known with the supervisors do not get recognized.

    Advice to ManagementAdvice

    More flexible scheduling, enforce respect for privacy and personal belongings, bigger break area, more opportunity to get recognized for a job well done.

    Doesn't Recommend
    Disapproves of CEO

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