Heartland Payment Systems

  www.heartlandpaymentsystems.com
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Heartland Payment Systems Reviews

Updated August 23, 2014
Updated August 23, 2014
850 Reviews

3.1
850 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
692 Ratings

Review Highlights

Pros
  • Calls at Heartland Service Center are answered in less than 6 seconds by a LIVE person (in 23 reviews)

  • Their customer service team is the best I've ever seen (in 15 reviews)


Cons
  • Industry low residuals, sales reps pay for the sacred endorsements, micro management (in 20 reviews)

  • Most of the sales force is unhappy due to the way management is treating them (in 18 reviews)

More Highlights

671 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Heartland is a leading innovative payment technologies company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager  in  Gilbert, AZ
    Current Employee - Relationship Manager in Gilbert, AZ

    I have been working at Heartland Payment Systems full-time for less than a year

    Pros

    Working with Heartland allows you the opportunity to determine your on wealth and salary.

    Cons

    If you aren't a hunter and a go getter this job isn't for you.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    It's a fantastic company that takes its employees seriously.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate  in  Jeffersonville, IN
    Current Employee - Customer Advocate in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time for more than 3 years

    Pros

    Very loyal to its employees. Family oriented. Many perks include onsite daycare, full gym w/ sauna, full-service cafeteria, onsite car detailing, onsite massage therapy, "sleep" rooms, company paid trips, summer picnics and Christmas parties, company paid sporting event tickets and so so much more. Great place!

    Cons

    New hire hours can be a bit rough. It usually starts as a 10a-7p. Any other "Cons" would most likely seem trivial compared to all the other amazing benefits and workplace environment.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Territory Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time for more than a year

    Pros

    Best products in the industry

    Cons

    I have yet to find a con

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Get what you give.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager  in  South Florida, FL
    Current Employee - Territory Manager in South Florida, FL

    I have been working at Heartland Payment Systems full-time for less than a year

    Pros

    I made a leap of faith and left a job to come to heartland and make the change.
    -Great comp plan
    -Great benefits
    -w-2 employment
    -Great trips
    -freedom to write your own pay check
    -Great product

    Cons

    -No office here
    -customer service calls late.

    Approves of CEO
  6. 1 person found this helpful  

    Good place overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate  in  Jeffersonville, IN
    Current Employee - Customer Advocate in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time for more than 10 years

    Pros

    The work is easy. All you have to do as Customer Advocate is show up on time (very important!), answer the phone, and do your best to help the caller. Supervisors and other people on your team are there to help if you need it.
    There is a nice gym (free), cafeteria (not free), and day care (also not free).

    Cons

    In the Jeffersonville office it seems as if everyone is related either by birth or by marriage and opportunities depend on who you know (or at least it appears that way)

    Advice to ManagementAdvice

    Please consider letting more people work from home

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    All around great company, pay, gym and benefits!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate  in  Jeffersonville, IN
    Current Employee - Customer Advocate in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time for more than a year

    Pros

    Great pay. Free 24/7 gym with personal trainers. Health insurance is great with low deductible for singles. Fully staffed cafeteria to cook what you want how you like it, along with daily specials. Good energy throughout the building. Relaxed working environment. Management or Leads treat you fairly, you will get the occasional "Micro-Manager" though. Bob Carr, CEO is a positive person that honestly is just like me and you and wants the company to be happy and succeed.

    Cons

    Departments that are open 24/7 will usually start employment at late shift. Also, holidays you can be scheduled if no one volunteers, however the holiday bonus is enough to make anyone want to work on Christmas! Human Resources can be a pain when a situation occurs that you'd like to appeal.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    you decide the outcome of your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager  in  Houston, TX
    Current Employee - Relationship Manager in Houston, TX

    I have been working at Heartland Payment Systems full-time for more than 3 years

    Pros

    unlimited income, flexibility, great for the aggressive sales market.

    Cons

    none that i can think off

    Advice to ManagementAdvice

    re consider when a employee makes a mistake

    Recommends
    Approves of CEO
  9. 3 people found this helpful  

    Internal Competition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager  in  South Florida, FL
    Current Employee - Relationship Manager in South Florida, FL

    I have been working at Heartland Payment Systems full-time for less than a year

    Pros

    Greatest Bonus in the Industry for signing a new merchant.

    Cons

    Since it's a 100% Performance based position, the sales Rep should work as a Independent Contractor and not as a W2 employee, so you would have the opportunity to right off a lot more expenses on tax return.
    Even as a employee, you have no protected territory and your managers could pretty much be your competitor.

    Advice to ManagementAdvice

    Consider change in the sales system to retain your top sellers and avoid high turnover.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    OK Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager
    Current Employee - Customer Service Manager

    I have been working at Heartland Payment Systems full-time for more than 8 years

    Pros

    Location - close to Interstate. Campus - beautiful and well maintained. Training Opportunities - plentiful.

    Cons

    Salary - much lower than industry average for Customer Service Management

    Advice to ManagementAdvice

    Should make all management attend DDI seminars, not just lower/middle management. All customer advocates should attend better customer service training, not just product/industry training. Office culture is typical for a once small but now large corporate environment.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work, great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer  in  Jeffersonville, IN
    Current Employee - Senior Software Developer in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time for more than a year

    Pros

    Beautiful campus, lost of natural light, open seating, OK cafeteria, full gym (with showers!), basketball courts, ping pong, fooseball, clean bathrooms, the works.

    They listen to their slaves.

    Cons

    Yet to see any.

    Advice to ManagementAdvice

    Keep listening.

    Recommends
    Positive Outlook
    Approves of CEO

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