Heartland Payment Systems

www.heartlandpaymentsystems.com
Employer Engaged

Heartland Payment Systems Reviews

Updated March 2, 2015
Updated March 2, 2015
167 Reviews
3.5
167 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
167 Ratings

Review Highlights

Pros
  • Calls at Heartland Service Center are answered in less than 6 seconds by a LIVE person (in 23 reviews)

  • Their customer service team is the best I've ever seen (in 15 reviews)


Cons
  • Industry low residuals, sales reps pay for the sacred endorsements, micro management (in 21 reviews)

  • Most of the sales force is unhappy due to the way management is treating them (in 18 reviews)

More Highlights

167 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Consistent Growth Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Pros

    Standard benefits package
    Innovative sales compensation package

    Cons

    Spotty executive communication consistency
    Heavily driven by sales culture

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Too much internal change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Pros

    Great products and a very transparent system of processing credit cards

    Cons

    Too much change within management, sales requirements and product support and installation.

    Doesn't Recommend
    Neutral Outlook
  3.  

    I have had a great experience at Heartland

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Heartland Payment Systems

    Pros

    Company culture, compensation, nice people all around

    Cons

    Its getting to be a big company with more bureaucracy

    Advice to ManagementAdvice

    Find a successor to the great founder and CEO, who is nearing retirement age

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    This company needs work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator in Jeffersonville, IN
    Current Employee - Project Coordinator in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time (more than 8 years)

    Pros

    A lot of well tenured employees that know the industry and their job very well. Training is so-so for new employees.

    Cons

    Management is somewhat of a joke. Some members of management have absolutely no clue what is going on within their teams. So many expectations and constantly piling on the work with no additional help or pay. The morale is the worst that it has been in the past 7 years that I have worked at the service center. Way too many "Directors" and "Executive Directors" within some departments and divisions. Pay increases are consistently getting smaller. Internal intraweb website, MyHPY is a joke because it is consistently praising everyone outside of the service center. Service center employees are always getting the short end of the stick. During my tenure, our wonderful leadership team has taken so much from everyone it has drained everyones morale to the lowest depths. For the people that work 10 hours a day, like myself, and work from home unpaid and unrecognized, I question why we do it. Awards and praise go to those that always sit with the directors and bosses. Very very sad to see. Many good employees are fed up. Underpaid , overworked and most definitely under appreciated.

    Advice to ManagementAdvice

    Listen to your employees. Communicate to your employees. Go to bat for your employees so they get the pay they deserve instead of just being a "yes" person like most puppets within management in the HSC. What does it matter.... No one will read this and change anything. So sad for such a great company offering so much for businesses, but care so little about their HSC employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Scrum Master

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Pros

    They are trying to move to Scrum Agile

    Cons

    Seems as though the company is going through an identity crisis and communication of their vision is lacking substance. Maybe they've been in acquiring mode too long?

    Neutral Outlook
    No opinion of CEO
  7.  

    Strong culture that offers the opportunity for employees to create an incredible life style!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Pros

    Heartland is an honest and ethical company that operates in an industry where others often bend the rules. heartland offers world-class service and products. Fast pace environment where entrepreneurs thrive because of the autonomy and income potenial. On the flip side, people lacking work ethic or discipline weed themselves out pretty fast. Company is growing, which opens up so many opportunities for promotions and new roles. Ton's of recognition and incentive programs to reward results. The company truly rewards the individuals who bring value to the organization and deliver results.

    Cons

    Some of the systems and reporting avenues can improve. For example, some of the reporting is done through email, which will evolve over time. The CRM is also an opportunity to build in a robust prospect pipeline with a disposition function. Work life balance can be a challenge at times, but then again it falls more on the employee to turn off the cell phone when deciding not to work.

    Advice to ManagementAdvice

    Continue to invest in hiring top talent, training and development of the talent, and rewarding the ones who consistently deliver the results. The sales leadership training will provide huge returns. Continue to lead with the innovative technology.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 6 people found this helpful  

    Employee for 4 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Pros

    Work is interesting and innovative

    Cons

    Overall poor management and communication throughout the organization

    Advice to ManagementAdvice

    Transparency through levels of Management is critical

    Doesn't Recommend
    Negative Outlook
  9.  

    Solid, honest, fast-growing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jeffersonville, IN
    Current Employee - Anonymous Employee in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time (more than a year)

    Pros

    Smart people, laid back culture, good pay.

    Cons

    Vacation policy leaves much to be desired.

    Advice to ManagementAdvice

    Please fix your vacation policy.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Consultant
    Current Employee - Implementation Consultant

    I have been working at Heartland Payment Systems full-time (more than 3 years)

    Pros

    Very compassionate and caring

    Cons

    could use a raise :)

    Recommends
    Positive Outlook
  11.  

    Great Company that tries to ensure satisfaction of employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time (more than 5 years)

    Pros

    benefits training work life balance to an extent

    Cons

    lack of flexibility lack of accountability on some employees and time off policies

    Recommends
    Positive Outlook
    No opinion of CEO

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