Heartland Payment Systems

www.heartlandpaymentsystems.com
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Heartland Payment Systems Reviews

Updated April 21, 2015
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Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
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70 Employee Reviews

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  1. Helpful (2)

    Inside Relationship Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Relationship Manager in Edmond, OK
    Former Employee - Inside Relationship Manager in Edmond, OK

    I worked at Heartland Payment Systems

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    It is a very good company. Reason for leaving is that the Inside position is a new concept for this company. Still a secret to the outside sales team.

    Cons

    Not a good experience because of their training

    Advice to Management

    Have a plan already in place for position.

  2. Helpful (1)

    This was a very frustrating experience.

    Former Employee - Relationship Manager in Glen Cove, NY
    Former Employee - Relationship Manager in Glen Cove, NY

    I worked at Heartland Payment Systems full-time (More than a year)

    Pros

    You essentially work for yourself, so you can go where you need to, when you want to. It's flexible and you continue to make an override on your accounts.

    Cons

    This market is exceedingly saturated so it's very difficult to get new accounts.

  3. Helpful (15)

    Lifetime residuals are a lie.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    I worked at Heartland Payment Systems full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    When we started the company was focused on being the honest Guys in the Industry. We had the ability to price the Merchants Fairly while making a fair living. We cared for the Employees and the Customers. We were told we were working toward Portfolio Equity. The Sky was the limit. We had the ability to be Entrapaneurs. We ran our own business.

    Cons

    As the years progressed Managment raised our minimum pricing so high we could not compete Especially when it came to smaller Merchants. They raised the monthly cost several times. They raised our sales quotas. They treated us more and more like Robots and less and less like Entrapaneurs. We weren't allowed to give the personal service we had promised the merchants. My 8 hour days turned into 12 hour days. Work / Life balance did not exist. The profits to the sales force became smaller because Managment claimed our cost had increased. I later found out that cost was not true cost. After more than 9 years with the Company, I decided to retire. In less than a year of leaving, my lifetime residuals have dwindled way down. The most recent cut was to convert all American Express accounts to house accounts due to a change in the American Express Program. This change substantially increased the profits of the company. They did not have to take the residuals from the former employees. I'm being told by Human Resources this was a company wide decision by Managment to no longer pay residuals to former employees. We hired people with the expectation of being the honest company. I'm receiving calls from people that gave their all to build their portfolios and have been cheated out of their monthly residual with no warning or legitimate reasoning.

    Advice to Management

    Practice what you preach. Actually be honest. Remember that the Sales Force delivers the income to the Company. Follow through with your promise to the previous Employees. Many of these Employees that you have now cheated are the same ones that stood by you during the breach. Honor your promose of lifetime residuals for as long as the Customers that were brought to the company are still processing with the company.

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  5. Helpful (5)

    Relationship Manager job is harder than you think - saturated market - very competitive - pay is low for a sales job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in Toledo, OH
    Former Employee - Relationship Manager in Toledo, OH

    I worked at Heartland Payment Systems full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great Manager, not so Great District Manager. Good training, overall good model for credit card processing for customer.

    Cons

    No solid leads. Saturated market. Hundreds of cold calls resulting in few appts.......due to being the 9th person calling client at 10am for credit card / payroll services. No promotion / advertising in area making them relatively unknown in sales call. Was told I'd receive residuals on accounts sold for lifetime customer's contract (not true)
    You have to be vested $10,000 gross revenue a month, plus make their $6500/mo goal. I was told I didn't qualify for residuals although I sold some great accounts into Heartland services. I was told I didn't meet goal 3 months, so they sent me letter telling me I resigned, then never paid me for 3rd car dealership I signed. They gave credit to some other rep. Thank god I had a great manager there who respected me and made it right. NO EXPENSES PAID EITHER. This kinda reminds me of the vacuum cleaner sales people - sell all your old customers, friends, family, then they fire you because you run out of leads, then move to next person asking them to do same thing. Also, seems like a pyramid scheme as managers make money off what you sell, even after you are gone.

    Advice to Management

    You have a great product, but work harder to make your relationship managers successful and stop the high turnover in area which gives company a bad name. I saw many clients who said I was 3rd Hearland rep they saw in a year.

  6. Helpful (9)

    Dedicated employee of almost 7 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Brook Park, OH
    Former Employee - Anonymous Employee in Brook Park, OH

    I worked at Heartland Payment Systems full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    There was a big management change when Heartland 'bought' Ovation Payroll. In doing that all old management was let go and new management was brought in.

    Cons

    Since the new management, things have been a mess. Favoritism has always been an issue and will continue to be, annual reviews are well below the cost of living. Micro Management. Fear of taking personal time. Depends on the supervisor. Upper Management is a joke as is middle management now, trying to move employees from department to department when unable to run the current one, leaving the employees' feeling helpless and no one to turn to for help.

    Advice to Management

    Since leaving I haven't heard of a single person who is still happy working there and are looking for other opportunities. You can't make everyone happy, but you can at least listen to what the employees have to say. I think it would benefit them company to keep around the people who have been around a long time and know the ropes

  7. Helpful (6)

    High quality business opportunity or not?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager in Detroit, MI
    Current Employee - Relationship Manager in Detroit, MI

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    HPS has created an excellent infrastructure overall and enjoys a reputation for a "client-centric" business model. This might be a good choice for a seasoned industry pro.

    Cons

    Trial by fire: HPS lacks a pro-active in depth training program. In the first week you are expected to book 10 cold appointments & 4 networking dates without even a business card and only rudimentary training. Tight quota expectations lead to huge attrition. A new rep can create business for which HPS need not pay residuals if the rep does not make it. Reps actively grow the HPS database by adding all their leads. 100% commission w/ small stipend for a few weeks.

    Advice to Management

    Take the opportunity to match the training of new Reps with fair and transparent business model you offer merchants. The loss of human capital is unnecessary.

  8. Helpful (5)

    one call close, B2B merchant services/credit card sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Rockland, NY
    Former Employee - Sales in Rockland, NY

    I worked at Heartland Payment Systems

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The services were good and reasonably priced. Customer service was/is great - my friends who still use the credit card services got excellent services when their store was flooded out.

    Cons

    They wanted me to call 20 businesses/day and go see another 5 or 10. Way too much to keep track of. Very pushy management. They told me I would have a draw for 6 months & they lied - they cut it off after 2 months! Not good. It was commissioned sales only.

  9. Helpful (7)

    This company needs work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator in Jeffersonville, IN
    Current Employee - Project Coordinator in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    A lot of well tenured employees that know the industry and their job very well. Training is so-so for new employees.

    Cons

    Management is somewhat of a joke. Some members of management have absolutely no clue what is going on within their teams. So many expectations and constantly piling on the work with no additional help or pay. The morale is the worst that it has been in the past 7 years that I have worked at the service center. Way too many "Directors" and "Executive Directors" within some departments and divisions. Pay increases are consistently getting smaller. Internal intraweb website, MyHPY is a joke because it is consistently praising everyone outside of the service center. Service center employees are always getting the short end of the stick. During my tenure, our wonderful leadership team has taken so much from everyone it has drained everyones morale to the lowest depths. For the people that work 10 hours a day, like myself, and work from home unpaid and unrecognized, I question why we do it. Awards and praise go to those that always sit with the directors and bosses. Very very sad to see. Many good employees are fed up. Underpaid , overworked and most definitely under appreciated.

    Advice to Management

    Listen to your employees. Communicate to your employees. Go to bat for your employees so they get the pay they deserve instead of just being a "yes" person like most puppets within management in the HSC. What does it matter.... No one will read this and change anything. So sad for such a great company offering so much for businesses, but care so little about their HSC employees.

  10. Helpful (11)

    Unethical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work from home office. Calling on small to medium local businesses. Customer service dept is great!

    Cons

    No integrity, they just want you to get the sale. Sleazy industry, as everyone out there does credit card processing. Most businesses say they get tons of calls a day saying "we could beat their price". Very difficult to sell this product. Micro-managers.

    Advice to Management

    Don't hire bullies for managers. The way to get your people motivated is not to demoralize!!

  11. Helpful (8)

    Employee for 4 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Work is interesting and innovative

    Cons

    Overall poor management and communication throughout the organization

    Advice to Management

    Transparency through levels of Management is critical

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