Heartland Payment Systems

  www.heartlandpaymentsystems.com
  www.heartlandpaymentsystems.com

Heartland Payment Systems Reviews

Updated October 9, 2014
Updated October 9, 2014
251 Reviews
3.0
251 Reviews
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Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
198 Ratings

Review Highlights

Pros
  • Calls at Heartland Service Center are answered in less than 6 seconds by a LIVE person (in 23 reviews)

  • Their customer service team is the best I've ever seen (in 15 reviews)


Cons
  • Industry low residuals, sales reps pay for the sacred endorsements, micro management (in 21 reviews)

  • Most of the sales force is unhappy due to the way management is treating them (in 18 reviews)

More Highlights

60 Employee Reviews Back to all reviews

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  1. 8 people found this helpful  

    Roller Coaster ride to Micromanagementville

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in Houston, TX
    Former Employee - Relationship Manager in Houston, TX

    I worked at Heartland Payment Systems full-time (more than 5 years)

    Pros

    Original Comp Plan was nice

    Cons

    Ridiculous unqualified Sales Management. After 1st year the management in the field is the biggest joke in the industry. HPS's idea of sales management is a bunch of low IQ high ego guys sitting home all day and bombarding the reps with emails, texts, reports, and daily threats.....for a 100% commission job!

    Advice to ManagementAdvice

    Conitinue everything you are doing, I have been at a competitor for over 3 years now and I love going up against scared, desparate HPS reps

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 9 people found this helpful  

    upper management has no clue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Division Manager in Oklahoma City, OK
    Current Employee - Division Manager in Oklahoma City, OK

    I have been working at Heartland Payment Systems full-time (more than 3 years)

    Pros

    Some good people but not enough to run a company this size.

    Cons

    too many ego-driven chiefs and not enough smart people. they fire good sales people at a whim if they don't make their numbers. Marketing is a joke, no support, only some design guru who doesn't support the different divisions.

    Advice to ManagementAdvice

    hire some good people who know what they're doing and understand the business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 6 people found this helpful  

    I loved working there until they laid off the service department with no warning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems full-time (more than an year)

    Pros

    They are very service oriented. They treat their customers very well.

    Cons

    No base pay for the sales people, reps running over each other in every city.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 8 people found this helpful  

    Unethical Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Technology in Plano, TX
    Former Employee - Information Technology in Plano, TX

    I worked at Heartland Payment Systems full-time (more than 5 years)

    Pros

    Pay seems high at first; some good people in the lower ranks...

    Cons

    If you are a single healthy man between the ages of 22 and 45, this is a good place for you but if not, the upper management will find a way to get rid of you. They pretend to be interested in how employees feel and what they think, but they use any information against you. For example they fabricate reasons to get rid of anyone who has high medical expenses (like anyone who has had a baby, has young kids or anyone with a chronic health problem). To make matters worse, the health benefits are terrible anyway. If you want to move up to management, don't work hard, just get in with the right clicques.

    Advice to ManagementAdvice

    If you are not the ones promoting the unethical behavior of your middle and upper management, start cleaning house. Your turnover rate and backstabbing middle management is making you a joke in the industry.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Strong Sales processor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Direct Sales in Portland, OR
    Former Employee - Outside Direct Sales in Portland, OR

    I worked at Heartland Payment Systems full-time (less than an year)

    Pros

    Company promotes a strong sales support group and strong leadership. Good money can be earned as long as your willing to always work hard.

    Cons

    As a rep you learn the inside scoop about a company. You are always going after the next BIG account. Thats what matters

    Advice to ManagementAdvice

    Good company and they should work on good ways to bring more good leads to the sales team. When any company does this and does not worry about the lead cost, they can really help their overall sales.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 9 people found this helpful  

    Success was once possible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Division Manager
    Former Employee - Division Manager

    I worked at Heartland Payment Systems as a contractor (more than 5 years)

    Pros

    If you want to learn the ins and outs of the merchant processing industry, Heartland is the way to go. Of course you will be taught that Heartland is the best, that the rest of the industry is full of liars and cheaters, but you will get a good overall insight of what the industry is all about. Annual Summit is an opportunity to meet colleagues from across the country.

    Cons

    Minimum sales requirements for a commission only position. Managers that are constantly harping on your daily activity. Despite promises that the pay formula would never change, major changes were implemented that cost most sales reps over 25 to 50% of their income. Incompetent managers who only follow what the directive from upper management is. Advancement to manager roles will mean no sales, no income. Do not go for any Division Managers position, it is not a working model.

    Advice to ManagementAdvice

    Listen to your senior sales reps (if any of them are still there, that is). The bottom line of Heartland may be very profitable to a few, many in sales cannot make a living wage anymore. Go back to the days where Heartland felt like a different place to work, where belonging meant something.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time

    Pros

    Room for growth if you have the drive.

    Cons

    no direction from management; lack of direction and unrealistic expectation.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    Decent training, crappy pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager
    Former Employee - Relationship Manager

    I worked at Heartland Payment Systems full-time (more than 5 years)

    Pros

    Decent training. A good intro to the business.

    Cons

    As soon as you figure out what you're doing you can go on your own and make more money. They put you on a wheel of upfront bonuses and small residuals. Don't fall for it! Micro management. No salary, but want to know where you went, who you talked to etc. If you aren't paying me, I should be able to do what I want! After leaving, as a vested employee, cut off residuals anyway. Why? Because they have lawyers on staff, and it would have taken all of my residual check (that I wasn't getting anymore) in order to fight them. They know this, and don't care.

    Advice to ManagementAdvice

    Stop drinking the Kool-aid. You are not the end all be all like you think you are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 10 people found this helpful  

    Abnoxious

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager
    Current Employee - Relationship Manager

    I have been working at Heartland Payment Systems full-time (less than an year)

    Pros

    The systems and strengths of the company are legit. The product is better and the stories of 400K salaries are true..

    Cons

    That being said it is clear that <5% of the reps are making that money. There is such a disparity between and RM and a DM. This company has literally ruined my resume. They recruit for your "portfolio" and do not use effective training strategies. Their focus is on "Sales process and procedure.. plus some objection handling"... That's great guys. For those of us who have proficient skills in these areas you did nothing to teach us about your bizarre internal protocols.

    The bigger kicker is all the new nonsense you learn in the field about: hardware, software, middleware... Total nonsense. They teach you nothing about your competition and how to actual "install" the client. You will literally spend hours (if not days) getting a client to say "yes"... only to find out they need new hardware (terminal).. Pretty sure when you tell a client at the goal line they need to cough up another $300 for a terminal they feel rope a doped..

    This job is perfect for a used car salesman!

    Advice to ManagementAdvice

    Practice what you preach. You want to be ethical? Why do only %38 of employees on Glassdoor recommend this job? You may have an attractive compensation plan in place for the select few who "hit the lottery" with a client or good referral source.

    You have old dogs in your organization who make all the money and have left wreckage in their wake. You will never get strong new people (more than 30%) to stick around if you're going to keep being stubborn in your ways.

    A successful sales person needs legitimate "tools" to succeed. Why don't you at a 'bare minimum' pay for cell phones... BNI groups... Chambers... I don't know, maybe that's too logical or something.

    You do not truly invest in your people the way you think you do. You will survive and be the lesser of the evils forever. Who wants to be the "best" company amongst a bunch of scumbags?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great Innovations But.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Heartland Payment Systems full-time (more than an year)

    Pros

    The reason I started was the innovation of new products and services to offer beyond the restaurant industry. Specifically to local Medical/ Dental offices.

    Cons

    Supervising Management not embracing the technology for Medical sales. Frustrations mounted when management tiering started to change. After the first year selling to my personal network of clients; new industries for heartland in this market. Management had changed, people were bailing out. I decided to do the same.

    Advice to ManagementAdvice

    Don't assume what you are being told is happening. Too many financial rewards for managers to push people out before they hit the big goal!!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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