Heartland Payment Systems Reviews

Updated July 14, 2015
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Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
52 Ratings

Pros
  • Their customer service team is the best I've ever seen (in 15 reviews)

  • Unlimited income, flexible hours, work from home (in 8 reviews)

Cons
  • Bully management style requiring sales reps to "check-in" throughout the day yet managers do not spend any time in the field (in 21 reviews)

  • It is a cult type atmosphere where the upper management draw ridiculous salaries and the sales force only hears from them via conf calls (in 18 reviews)

More Pros and Cons

74 Employee Reviews

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  1. Relationship Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Pricing structure allows you to be competitive.

    Cons

    Dispersed sales force makes it hard to learn from your coworkers and makes you feel like you are on an island. Lots of talk about support but it really isn't there.

    Advice to Management

    Create local sales offices. Your management has to rent their own office space. You still operate as though your sales force are 1099's.


  2. Helpful (3)

    Not For the Faint of Heart

    Former Employee - Territory Manager in New Albany, IN
    Former Employee - Territory Manager in New Albany, IN

    I worked at Heartland Payment Systems full-time (More than 3 years)

    Pros

    Many opportunities for advancement and great benefits/incentives. AMAZING custom CRM

    Cons

    When you are approached about the position, all the pros of the position are mentioned-unlimited income, residuals, promotions, incentive trips. There is no mention of chargebacks, expenses, etc. You are not advised when a chargeback is about to occur and can create quite the surprise on your paycheck. There really isn't any way to monitor your accounts without taking time away from prospecting. If you product enough to move into a management position, you are required to exceed your sales goals to maintain your position while training and spending time in the field with a new person who may or may not live close to you.


  3. On your own

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    You work from home and you're not micro managed

    Cons

    100% commission with little training. You are on your own. If you're really a self- starter, it might be okay for you.


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  5. Helpful (4)

    Poor management!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Department in Brook Park, OH
    Current Employee - Tax Department in Brook Park, OH

    I have been working at Heartland Payment Systems full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great people to work with! The employees make it run efficiently and effectively as a team. The pto policy is very lenient and fair. The overall day to day job duties are very reasonable and obtainable. Decent salaries. Most of the Managers are extremely hands on and supportive.

    Cons

    Uneducated and unprofessional upper management. Extremely bias and unfair and classless. A joke!

    Advice to Management

    Treat your employees with the respect and appreciation they deserve. The managers do!


  6. Helpful (4)

    Inside Relationship Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Relationship Manager in Edmond, OK
    Former Employee - Inside Relationship Manager in Edmond, OK

    I worked at Heartland Payment Systems

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    It is a very good company. Reason for leaving is that the Inside position is a new concept for this company. Still a secret to the outside sales team.

    Cons

    Not a good experience because of their training

    Advice to Management

    Have a plan already in place for position.


  7. Helpful (4)

    This was a very frustrating experience.

    Former Employee - Relationship Manager in Glen Cove, NY
    Former Employee - Relationship Manager in Glen Cove, NY

    I worked at Heartland Payment Systems full-time (More than a year)

    Pros

    You essentially work for yourself, so you can go where you need to, when you want to. It's flexible and you continue to make an override on your accounts.

    Cons

    This market is exceedingly saturated so it's very difficult to get new accounts.


  8. Helpful (22)

    Lifetime residuals are a lie.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    I worked at Heartland Payment Systems full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    When we started the company was focused on being the honest Guys in the Industry. We had the ability to price the Merchants Fairly while making a fair living. We cared for the Employees and the Customers. We were told we were working toward Portfolio Equity. The Sky was the limit. We had the ability to be Entrapaneurs. We ran our own business.

    Cons

    As the years progressed Managment raised our minimum pricing so high we could not compete Especially when it came to smaller Merchants. They raised the monthly cost several times. They raised our sales quotas. They treated us more and more like Robots and less and less like Entrapaneurs. We weren't allowed to give the personal service we had promised the merchants. My 8 hour days turned into 12 hour days. Work / Life balance did not exist. The profits to the sales force became smaller because Managment claimed our cost had increased. I later found out that cost was not true cost. After more than 9 years with the Company, I decided to retire. In less than a year of leaving, my lifetime residuals have dwindled way down. The most recent cut was to convert all American Express accounts to house accounts due to a change in the American Express Program. This change substantially increased the profits of the company. They did not have to take the residuals from the former employees. I'm being told by Human Resources this was a company wide decision by Managment to no longer pay residuals to former employees. We hired people with the expectation of being the honest company. I'm receiving calls from people that gave their all to build their portfolios and have been cheated out of their monthly residual with no warning or legitimate reasoning.

    Advice to Management

    Practice what you preach. Actually be honest. Remember that the Sales Force delivers the income to the Company. Follow through with your promise to the previous Employees. Many of these Employees that you have now cheated are the same ones that stood by you during the breach. Honor your promose of lifetime residuals for as long as the Customers that were brought to the company are still processing with the company.


  9. Helpful (10)

    Relationship Manager job is harder than you think - saturated market - very competitive - pay is low for a sales job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Toledo, OH
    Former Employee - Relationship Manager in Toledo, OH

    I worked at Heartland Payment Systems full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great Manager, not so Great District Manager. Good training, overall good model for credit card processing for customer.

    Cons

    No solid leads. Saturated market. Hundreds of cold calls resulting in few appts.......due to being the 9th person calling client at 10am for credit card / payroll services. No promotion / advertising in area making them relatively unknown in sales call. Was told I'd receive residuals on accounts sold for lifetime customer's contract (not true) You have to be vested $10,000 gross revenue a month, plus make their $6500/mo goal. I was told I didn't qualify for residuals although I sold some great accounts into Heartland services. I was told I didn't meet goal 3 months, so they sent me letter telling me I resigned, then never paid me for 3rd car dealership I signed. They gave credit to some other rep. Thank god I had a great manager there who respected me and made it right. NO EXPENSES PAID EITHER. This kinda reminds me of the vacuum cleaner sales people - sell all your old customers, friends, family, then they fire you because you run out of leads, then move to next person asking them to do same thing. Also, seems like a pyramid scheme as managers make money off what you sell, even after you are gone.

    Advice to Management

    You have a great product, but work harder to make your relationship managers successful and stop the high turnover in area which gives company a bad name. I saw many clients who said I was 3rd Hearland rep they saw in a year.


  10. Helpful (13)

    Dedicated employee of almost 7 years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brook Park, OH
    Former Employee - Anonymous Employee in Brook Park, OH

    I worked at Heartland Payment Systems full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    There was a big management change when Heartland 'bought' Ovation Payroll. In doing that all old management was let go and new management was brought in.

    Cons

    Since the new management, things have been a mess. Favoritism has always been an issue and will continue to be, annual reviews are well below the cost of living. Micro Management. Fear of taking personal time. Depends on the supervisor. Upper Management is a joke as is middle management now, trying to move employees from department to department when unable to run the current one, leaving the employees' feeling helpless and no one to turn to for help.

    Advice to Management

    Since leaving I haven't heard of a single person who is still happy working there and are looking for other opportunities. You can't make everyone happy, but you can at least listen to what the employees have to say. I think it would benefit them company to keep around the people who have been around a long time and know the ropes


  11. Helpful (10)

    High quality business opportunity or not?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Detroit, MI
    Current Employee - Relationship Manager in Detroit, MI

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    HPS has created an excellent infrastructure overall and enjoys a reputation for a "client-centric" business model. This might be a good choice for a seasoned industry pro.

    Cons

    Trial by fire: HPS lacks a pro-active in depth training program. In the first week you are expected to book 10 cold appointments & 4 networking dates without even a business card and only rudimentary training. Tight quota expectations lead to huge attrition. A new rep can create business for which HPS need not pay residuals if the rep does not make it. Reps actively grow the HPS database by adding all their leads. 100% commission w/ small stipend for a few weeks.

    Advice to Management

    Take the opportunity to match the training of new Reps with fair and transparent business model you offer merchants. The loss of human capital is unnecessary.



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