Heartland Payment Systems

  www.heartlandpaymentsystems.com
  www.heartlandpaymentsystems.com

Heartland Payment Systems Reviews

Updated October 24, 2014
Updated October 24, 2014
247 Reviews
3.0
247 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
196 Ratings

Review Highlights

Pros
  • Calls at Heartland Service Center are answered in less than 6 seconds by a LIVE person (in 23 reviews)

  • Their customer service team is the best I've ever seen (in 15 reviews)


Cons
  • Industry low residuals, sales reps pay for the sacred endorsements, micro management (in 21 reviews)

  • Most of the sales force is unhappy due to the way management is treating them (in 18 reviews)

More Highlights

36 Employee Reviews Back to all reviews

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  1.  

    First job out of college, learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst in Dallas, TX
    Current Employee - Systems Analyst in Dallas, TX

    I have been working at Heartland Payment Systems full-time (more than 3 years)

    Pros

    Great co-workers, and relaxed atmosphere. Office culture is very understanding of any home situations and allows WFH when needed.

    Cons

    After 4 years, my interest of learning has peaked.
    No real training that will allow you to continue growth in your career
    Most learning has come from co-workers
    no documentation or standardization of processes.

    Advice to ManagementAdvice

    Quit wasting money on consultants who do not help and invest in real off site training for current employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Chaotic Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at Heartland Payment Systems full-time

    Pros

    Good place to learn new technologies. Laid back environment. Bonuses were a nice perk.

    Cons

    Constantly changing technologies; too many changes occurring at the same time lead to confusion, mistakes and frustration. Each team had their own approach, often approaches did not work well together. Teams often did not coordinate with others before making changes that impacted other teams. Little sharing of project knowledge. Each person had to learn business on their own. Little training.

    Advice to ManagementAdvice

    Slow down rate of change to reduce stress and increase product quality.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great place to learn IT fast.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems full-time (more than 5 years)

    Pros

    Great flexibility in schedule. You are exposed to some of the latest technologies, but you better learn quickly. Make sure to learn from your peers too.

    Cons

    The mid-level management is not trained to manage people. Instead, they have promoted technical folks who do not always have a passion or understanding of management.

    Advice to ManagementAdvice

    Adjust with the market cost of technical labor.

    Approves of CEO
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  5. 3 people found this helpful  

    Internal Competition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager in South Florida, FL
    Current Employee - Relationship Manager in South Florida, FL

    I have been working at Heartland Payment Systems full-time (less than an year)

    Pros

    Greatest Bonus in the Industry for signing a new merchant.

    Cons

    Since it's a 100% Performance based position, the sales Rep should work as a Independent Contractor and not as a W2 employee, so you would have the opportunity to right off a lot more expenses on tax return.
    Even as a employee, you have no protected territory and your managers could pretty much be your competitor.

    Advice to ManagementAdvice

    Consider change in the sales system to retain your top sellers and avoid high turnover.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    OK Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager
    Current Employee - Customer Service Manager

    I have been working at Heartland Payment Systems full-time (more than 8 years)

    Pros

    Location - close to Interstate. Campus - beautiful and well maintained. Training Opportunities - plentiful.

    Cons

    Salary - much lower than industry average for Customer Service Management

    Advice to ManagementAdvice

    Should make all management attend DDI seminars, not just lower/middle management. All customer advocates should attend better customer service training, not just product/industry training. Office culture is typical for a once small but now large corporate environment.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 4 people found this helpful  

    The Tail Wagging the Dog

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Heartland Payment Systems full-time (more than 5 years)

    Pros

    Heartland School Solutions is a division of Heartland Payment Systems; they have functional offices in Rochester, NY, Tempe, AZ, and Harlan, KY. HSS likes to think that they are HPS' "Golden Child" business unit. Heartland School Solutions is the largest technology and payments provider for K12 in the industry - there is no denying that when you buy the competition.

    Cons

    Why not consider products and solutions that your customers want?!? ASK THEM!! Don't just assume that they'll buy your widget because you're the 'market leader'. Culture at HSS is non-existent; guess you could call "fear for your job" a culture. HSS and their acquired K12 technology clients have suffered from day 1 from weak and ineffective sales leadership - expect that trend to not change any time soon. Work your tail off, but don't expect clear leadership or a career path.

    Advice to ManagementAdvice

    Clean up the 'executive' team at School Solutions. Their discriminatory policies and blatant favoritism will catch up with them. Practice what you preach...

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 8 people found this helpful  

    Depends on how it works for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time

    Pros

    Company means to deal fairly and honestly with customers; probably believes it means to do so with employees. You likely won't feel you're being asked to do things you think are "evil".

    Company has been remarkably successful in hiring people with good attitudes, willing to work with others. Curiously, that doesn't always mean the attendant benefits ensue, but 97% or so of the people with whom you interact will at least try to be pleasant and helpful.

    Actual workload cost to your life varies by position and, quite frankly, what you're willing to assume/put up with - my case, generally 40-45 hours, but some people, much more.

    They pay reliably and on time (something you might not notice without contracting experience). Compensation MAY include bonuses. Compensation MAY include a stock grant after a couple of years - and they won't necessarily tell you about it ahead of time - a bit strange.

    There is a 401K with up to a 3/8 match on up to 8% of your pay. Health insurance is subsidized. They offer LTD and STD, and $50K life insurance.

    Company SEEMS to be gaining market share, and in any case has a revenue stream.

    Cons

    Bottom line first: Could not easily recommend to someone already "satisfactorily" employed.

    Benefits are weak. Health insurance is high-deductible and they offer an HSA, but you'd better do the math on what you're actually going to pay out. They offer 3 weeks + 1 day PTO to start - but that includes whatever time you take off sick. The STD and LTD are capped rather low for professionals. You can buy more life insurance than the $50K they provide, but you'd better do it soon after hire, or you'll go through underwriting. Health is UHC, most of the other coverage is UNUM. You can do distinctly better on benefits elsewhere. (Admittedly, you could also do worse.)

    Company has many places where they imagine they are doing "agile" development "using Scrum". It is not that agile or Scrum are bad things. It is the "imagine" part.

    Career opportunities depend very much on where in the firm you are and where you want to go. There are some places where advancement is impossible regardless of merit.

    Knowledge tends to be silo-ed. There are a number of people who know stuff that is not shared in an organized way. This makes it difficult to accomplish things optimally, or even close. Moreover, the payment card industry is not well standardized, and what's needed for one situation may contradict what's needed for another, and this is the kind of knowledge not well shared. It is not by and large an intentional issue, but one which doesn't receive appropriate management attention.

    Annual review is about as silly and pointless as in many large firms.

    Credit is often given to those who put out the fires they themselves started rather than to those who avoid them by wise foresight. Perhaps this is "normal" for tech segments of a sales-oriented firm.

    Like many firms, they staff many unneeded positions. The people so employed may work well and diligently, yet at work unlikely to provide value. The firm uses project managers of the kind who are held responsible for work delivered but have no authority to compel it. On top of them is layered an enterprise project management organization which, kindly put, is annoying yet valueless.

    Advice to ManagementAdvice

    Stop hiring for about a year and use better the people you have. Arrange EFFECTIVE means to share knowledge; establish a "must-know" BOK for each functional group and train for it early after hire.

  9.  

    Good Company, Difficult to achieve goals

    Former Employee - Relationship Manager in Los Angeles, CA
    Former Employee - Relationship Manager in Los Angeles, CA

    I worked at Heartland Payment Systems full-time (less than an year)

    Pros

    The company gives you a lot of support

    Cons

    They want you to be entrepreneurial, but don't let you run the business the way you want to.
    Way too much "do it for the team".

    Advice to ManagementAdvice

    You invest substantially in your new hires, but don't give them enough time to deliver the ROI you are looking for.

  10. 6 people found this helpful  

    The residual income and portfolio equity are great...but Heartland hasn't figured out the large market.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time (more than 5 years)

    Pros

    Heartland provides passive residual income on every account and a vesting opportunity that allows each sales person to own their portfolio of accounts. Virtual office and total control of schedule is fantastic.

    Cons

    The training is abysmal...there isn't any. The scope of knowledge required to perform competently in the field takes months to acquire and the only training provided is how to set an appointment. In large markets like Chicago where competition is fierce and the market is over saturated it's tough for a sales person to buy into a job with no salary and little product training.

    Advice to ManagementAdvice

    Recognize that competing in the US varies by geography. What works in Des Moines doesn't necessarily work in LA or New York, or even Atlanta. Provide more structured training and give your new employees a fighting chance in the field.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Politics overshawdows ability to succeed and group effectiveness worried not to make a mistake.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Analyst in Plano, TX
    Current Employee - Programmer Analyst in Plano, TX

    I have been working at Heartland Payment Systems full-time (more than 8 years)

    Pros

    Loss of and lack of talent or leadership leaves opportunity for improvement abundance. Frequent chances to meet new people. Lack of vision and poor decisions means theres plenty of work and things to fix even if the right way won't followed.

    Cons

    Emphasis on procedure and rules rather than discretion and pratical solutions. This creates waste and inefficiencies. Having standards changed to fit the situation takes an act of congress so that the lowest level of rule-pushers dictate progress. Creates frustrated employees and alot of turnover.

    Advice to ManagementAdvice

    Discovery and understanding ought to overrule misguided directives and lack of vision. Waste is abundant as defined by Lean manufacturing techniques.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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