Heartland Payment Systems

www.heartlandpaymentsystems.com
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Heartland Payment Systems Reviews

Updated June 3, 2015
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3.0
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Approve of CEO
Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
28 Ratings

Pros
  • Their customer service team is the best I've ever seen (in 15 reviews)

  • Unlimited income, flexible hours, work from home (in 8 reviews)

Cons
  • Bully management style requiring sales reps to "check-in" throughout the day yet managers do not spend any time in the field (in 21 reviews)

  • It is a cult type atmosphere where the upper management draw ridiculous salaries and the sales force only hears from them via conf calls (in 18 reviews)

More Pros and Cons

51 Employee Reviews

Sort: Popular Rating Date
  1. Account manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Stafford Springs, CT
    Former Employee - Account Manager in Stafford Springs, CT

    I worked at Heartland Payment Systems (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great job if you can manage your time properly. Good training and capable management. Good product to sell in relation to competition.

    Cons

    Competition is acute you may even run into not only your competitor on the job but even your own co workers. Pay is middle of the road for commission only job.

    Advice to Management

    Offer a salary plus commission for trainees with a sliding scale after a year to get the rookies started on the right foot.


  2. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Manager in Medford, NJ
    Current Employee - Territory Sales Manager in Medford, NJ

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Freedom to seller the the ability to work independently. We all have open territories and can call on any business that may need our great service

    Cons

    Commission only means we only earn when we sell. There is a temporary bridge comp available for those that want to take advantage of it but it is often not enough to live on during ramp up

    Advice to Management

    None


  3. Helpful (6)

    Company needs a major overhaul

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Jeffersonville, IN
    Former Employee - Customer Service in Jeffersonville, IN

    I worked at Heartland Payment Systems full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great starting pay. Great campus with many amentities such as on site day care and gym with free personal trainers. Cafe on site. Heartland offers a free degree program.

    Cons

    The past two years have been a major downhill slide at the call center. The starting pay is great, then you are hammered with .15-20 cent raises for the rest of your career. The employee rating system needs major work. Even the best employees have a hard time reaching an exceeds rating to be given a whopping .25 cent raise once per year. The day care is nice to have, if you can afford to keep your children there. The IT systems are terrible. Constant (almost three times per day at this point) outages plague the servicing environment. Upper management insisists they do not micromanage their advocates, but this happens on a daily basis by the supervisors. The call monitoring system is a complete and total wreck with unrealistic expectations set by upper management. All of the advocates are frustrated because we cannot perform well on calls due to the constant system outages. Product support is almost at a joke level. Products are released with at most basic testing and without any real world problem testing in a servicing environment, and then released to the advocates with classroom training by underqualified and unhappy employees. The products are released without any input from the servicing side of the organization causing massive problems with merchants (HIC). Upper management insists managers/advisors floor walk and socialize with employees instead of providing real support to the customer advocates when we need it. While getting to know your staff is important, HPS needs to get the basic things in order (like solid work systems and solid IT systems) before floor walking becomes the priority. The free degree program is awesome, if your work schedule allows you to attend classes when they are offered. Nepotism also is prevalent at HPS, many employees are hired based upon who they know, or who they are related to rather than actual qualifications. Many advocates I work with cannot touch type, or understand basic functions of microsoft applications that are used daily (outlook / excel). Currently the company is on a hiring freeze for new customer advocates, even though management has demonstrated a strong need for additional customer advocates. Advocates are declined often when we want to take paid time off (and not just on 'popular' days,) because we don't have the staff to cover for phones. The third shift crew was slammed with a large (4$ hr) pay cut. The most tenured and seasoned employees now have to work OT to make ends meet (and they have a crappy shift), however the company can spend thousands on a nasty looking front lobby sculpture. After the last two years I couldn't take the low morale, miniscule raises, micromanagement, poor systems and support, and I found another job with lower pay, but a better environment.

    Advice to Management

    Keep expectations of advocates realistic. Do not expect mountains out of an underqualified advocate. Realize that more than 50% of your customer advocates are unhappy and looking for other avenues of employment (within and out) of the organization. Many of the lower level management team is also unhappy with the low morale of the main workforce. Restructure the pay scale. Quit spending thousands on things like lobby sculptures and taking away pay from your workforce. Get the IT department straightened out to provide consistent and available support 24/7 to your call center. Hire qualified individuals. Stop the micromanagement of your employees.


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  5. Quality Control Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Independent Management, Open Schedule, Bonuses

    Cons

    Disorganized, Hard to sell in certain months


  6. Helpful (4)

    Great $ opportunity! Constant grind.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    I worked at Heartland Payment Systems full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great commission opportunity, small residual income that can build as you go and be sold back, good training

    Cons

    Totally commission based, super short sales cycle (turn & burn), like door to door selling, huge emphasis on phone prospecting, constant grind


  7. Relationship Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Division Manager
    Current Employee - Division Manager

    I have been working at Heartland Payment Systems full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great compensation plan for professional, hardworking sales talent

    Cons

    High stress, Impatient sales management.


  8. Helpful (2)

    Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Decent, family-friendly atmosphere. The pay and bonuses are good. You will be treated as a person, not a cog.

    Cons

    Most of the development culture is rotting. CTO has stated he knows things need to change, but he isn't affecting any changes. Management makes promises it can't (or won't) keep.

    Advice to Management

    Cut the red tape, listen to the people who know what they're talking about. Stop chasing buzz words.


  9. Helpful (6)

    Some really good people and some that are not.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager
    Former Employee - Relationship Manager

    I worked at Heartland Payment Systems

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great training concept. Some in lower level management live in the real world.

    Cons

    Middle and upper management are simply out of touch with the current business environment. Very poor execution of training model.

    Advice to Management

    Get out of your offices, get in the field and experience the current climate. Ask yourself why your managing a "revolving door"!


  10. Good local support for Credit Card Processing.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    good training at the local level

    Cons

    not enough advertising on a national basis


  11. A good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Implementation Specialist
    Former Employee - Payroll Implementation Specialist

    I worked at Heartland Payment Systems full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great working atmosphere; management is easy to talk to; and employees are able to suggest process improvements and see it through

    Cons

    No work life balance (I.e. No flex schedules or work from him option as their competitors offer)



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