Heartland Payment Systems

www.heartlandpaymentsystems.com
Employer Engaged

Heartland Payment Systems Reviews

Updated February 18, 2015
Updated February 18, 2015
44 Reviews
4.0
44 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
44 Ratings

Review Highlights

Pros
  • Calls at Heartland Service Center are answered in less than 6 seconds by a LIVE person (in 23 reviews)

  • Their customer service team is the best I've ever seen (in 15 reviews)


Cons
  • Industry low residuals, sales reps pay for the sacred endorsements, micro management (in 21 reviews)

  • Most of the sales force is unhappy due to the way management is treating them (in 18 reviews)

More Highlights

44 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Consistent Growth Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Pros

    Standard benefits package
    Innovative sales compensation package

    Cons

    Spotty executive communication consistency
    Heavily driven by sales culture

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Excellent company prior to breach but low pay. After breach, not so much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems

    Pros

    Mission, team work, people I worked with, exciting atmosphere, fast growth.

    Cons

    Low pay, brainwashing, drink the kool aid atmosphere.

    Advice to ManagementAdvice

    Pay commensurate with industry.

  3.  

    Wonderful Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payroll Specialist in Santa Ana, CA
    Former Employee - Payroll Specialist in Santa Ana, CA

    I worked at Heartland Payment Systems

    Pros

    Work life balance; motivational management; great culture

    Cons

    salaries not competitive in the marketplace

    Recommends
    Approves of CEO
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  5.  

    Solid, honest, fast-growing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jeffersonville, IN
    Current Employee - Anonymous Employee in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time (more than a year)

    Pros

    Smart people, laid back culture, good pay.

    Cons

    Vacation policy leaves much to be desired.

    Advice to ManagementAdvice

    Please fix your vacation policy.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Company that tries to ensure satisfaction of employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time (more than 5 years)

    Pros

    benefits training work life balance to an extent

    Cons

    lack of flexibility lack of accountability on some employees and time off policies

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advocate
    Former Employee - Customer Service Advocate

    I worked at Heartland Payment Systems full-time (more than a year)

    Pros

    Beautiful facilities including a full gym and cafe, superior training staff

    Cons

    Didn't always think that the procedures made sense. In the call center I think technical support and customer service should be handled by separate queues.

    Advice to ManagementAdvice

    Continue being supportive and encouraging to the associates. Have a zero tolerance toward negativity and gossip in the workplace.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 7 people found this helpful  

    Good Place to learn about the industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in New York, NY
    Former Employee - Relationship Manager in New York, NY

    I worked at Heartland Payment Systems full-time (more than 8 years)

    Pros

    Great training and constant education on the ever changing industry. Very transparent in pricing without any hidden fees. I felt comfortable at the end of the day that I did the right thing for the customer and that they got great service at a fair price.

    Cons

    The company needs to have better management, there are too many flavor of the month policies that they make you jump through hoops and consume your day with all for the sake of the policy and then they forget about it and move on to the next thing. They have hired people outside the organization that don't know the culture, get a paycheck and don't know what it is like to live on commission only so they just push policy to get their "to do" box checked and don't care if you make money or not.

    Advice to ManagementAdvice

    Stop the WIN mentality. It made people losers, lose interest and do things they might not have done before to get their WIN. The WIN is a big joke in the credit card industry. All the processors know about it and laugh.
    Compensation in the industry is far better than what I was getting. I must admit health insurance is a great perk but it wasn't the best plan coverage and they should give better residual splits for residual accounts only.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Heart is in the right place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time

    Pros

    The CEO is down to earth and exemplifies the company's culture of caring so that it permeates throughout the company. Everyone I've ever interacted with is with that program so it's very cool to be around folks who feel appreciated and know how to appreciate one another.

    Cons

    You really want to be about your game and continually up it so there's a realistic intolerance for slackers. You need to be able to make worthwhile contributions or you're not carrying your weight and not everyone is going to reach out to help you.

    Advice to ManagementAdvice

    Stay out in the field more to see the perspective of your workforce.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I have been employed at HPS for over fifteen years at different Levels of Sales, Training, Support and Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager in Manchester, NH
    Current Employee - Relationship Manager in Manchester, NH

    I have been working at Heartland Payment Systems full-time (more than 10 years)

    Pros

    Heartland is a company of integrity and unlimited earning potential with constant technological growth and movement for improved product offering.

    Cons

    No Sales protected territories limit your earning potential and make the company look bad for having multiple reps calling on the same businesses in the same areas.

    Advice to ManagementAdvice

    Stop squeezing more Sales Reps into areas where current reps are performing above sales Goals

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Good place overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate in Jeffersonville, IN
    Current Employee - Customer Advocate in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time (more than 10 years)

    Pros

    The work is easy. All you have to do as Customer Advocate is show up on time (very important!), answer the phone, and do your best to help the caller. Supervisors and other people on your team are there to help if you need it.
    There is a nice gym (free), cafeteria (not free), and day care (also not free).

    Cons

    In the Jeffersonville office it seems as if everyone is related either by birth or by marriage and opportunities depend on who you know (or at least it appears that way)

    Advice to ManagementAdvice

    Please consider letting more people work from home

    Recommends
    Neutral Outlook
    No opinion of CEO

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