Heartland Payment Systems

www.heartlandpaymentsystems.com
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Heartland Payment Systems Reviews

Updated June 16, 2015
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5.0
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Approve of CEO
Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
60 Ratings

Pros
  • Their customer service team is the best I've ever seen (in 15 reviews)

  • Unlimited income, flexible hours, work from home (in 8 reviews)

Cons
  • Bully management style requiring sales reps to "check-in" throughout the day yet managers do not spend any time in the field (in 21 reviews)

  • It is a cult type atmosphere where the upper management draw ridiculous salaries and the sales force only hears from them via conf calls (in 18 reviews)

More Pros and Cons

64 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (4)

    Strong culture that offers the opportunity for employees to create an incredible life style!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Heartland is an honest and ethical company that operates in an industry where others often bend the rules. heartland offers world-class service and products. Fast pace environment where entrepreneurs thrive because of the autonomy and income potenial. On the flip side, people lacking work ethic or discipline weed themselves out pretty fast. Company is growing, which opens up so many opportunities for promotions and new roles. Ton's of recognition and incentive programs to reward results. The company truly rewards the individuals who bring value to the organization and deliver results.

    Cons

    Some of the systems and reporting avenues can improve. For example, some of the reporting is done through email, which will evolve over time. The CRM is also an opportunity to build in a robust prospect pipeline with a disposition function. Work life balance can be a challenge at times, but then again it falls more on the employee to turn off the cell phone when deciding not to work.

    Advice to Management

    Continue to invest in hiring top talent, training and development of the talent, and rewarding the ones who consistently deliver the results. The sales leadership training will provide huge returns. Continue to lead with the innovative technology.


  2. Amazing Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Boston, MA
    Current Employee - Relationship Manager in Boston, MA

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The best thing about working for Heartland is the flexibility! You work the hours you want with minimal micromanagement. You make the amount of money that you put into it. If you hustle and work hard the amount of money you make and the opportunities are endless. The pay for a salesman is very lucrative. After a year or two you can honestly make 200k+ a year if you are a go getter!

    Cons

    You are working from home with minimal management, so if you aren't a go getter it is easy to fail. No sales office so you will have to work from home.


  3. Customer Advocate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Heartland Payment Systems is a wonderful company to work for. The atmosphere is pleasant, which makes everyday that I'm there more relaxed. I am grateful to be at a stress-free job. They start off pay is quite decent (for someone without kids). The building is huge with a variety of amenities. You're supplied with free coffee. They have a cafeteria on the main floor, a gym and showers on the 2nd floor, a day care exclusively for the employees children (grandchildren, nieces/ nephews). The growth of this company is admirable.

    Cons

    I have absolutely no complaints about HPS. I came from a place where my hard work went unnoticed and I was underpaid.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    The Real Deal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Houston, TX
    Current Employee - Relationship Manager in Houston, TX

    I have been working at Heartland Payment Systems full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and comp plan. Signing Bonuses outweigh base salary with most companies. It can double if you work hard. We have a great product line up that allows you to overcome objections. Team culture and support is top notch.

    Cons

    No bank relationship or name recognition outside of the industry. You must enjoy talking to people and interacting to be successful.

    Advice to Management

    Keep doing what you're doing. We are making headway in Houston and my managers are accessible.


  6. Helpful (1)

    Relationship Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager
    Current Employee - Relationship Manager

    I have been working at Heartland Payment Systems full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Wonderful forward thinking company with excellent sales support and unbelievable opportunity to enhance personal wealth all the while maintaining a work/life balance. A rare quality in this day and age!

    Cons

    Must be a self starter who has initiative to build personal wealth and has a vested interest in growing portfolio through networking, prospecting, and cold calling.

    Advice to Management

    Management is focused on hiring new talent and honing the skills of current sales force. They are forward thinking consistently trying to streamline our sales process to make it simpler to implement change and enhance our earning potential!!


  7. Helpful (3)

    Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pricing Analyst in Jeffersonville, IN
    Current Employee - Pricing Analyst in Jeffersonville, IN

    I have been working at Heartland Payment Systems full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great pay and benefits, Heartland offers a on sire Gym, daycare center and cafeteria.

    Cons

    Only have one option for Healthcare benefits.

    Advice to Management

    Keep up the Great Work


  8. Helpful (2)

    Division Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Division Manager in Saint Paul, MN
    Former Employee - Division Manager in Saint Paul, MN

    I worked at Heartland Payment Systems

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best payment plan in the industry. Company operates with integrity and dignity and treats employees with respect.

    Cons

    None...best company I ever worked for.

    Advice to Management

    Continue to excel!


  9. Helpful (1)

    Program Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Plano, TX
    Current Employee - Program Manager in Plano, TX

    I have been working at Heartland Payment Systems full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Super smart people, great culture, lots of opportunities to grow/develop, solid leadership that really cares about employees. Beautiful, brand new office space in Plano, TX with great, on-site amenities.

    Cons

    With such heavy growth by acquisition, there are many legacy systems and processes that have to be supported.

    Advice to Management

    Keep up the great work with the Employee Surveys - it means a lot that you care enough to ask, and even more that you actually read them and have already made changes.


  10. Helpful (3)

    Living on just commision

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Alexandria, LA
    Former Employee - Relationship Manager in Alexandria, LA

    I worked at Heartland Payment Systems

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    with Heartland you have a chance to retire with a residual income

    Cons

    with Heartland to reach out to management and assistance it's by phone call or email to someone usually out of state...not local

    Advice to Management

    Try to have management and home office give the same advice /information in training....also management should stick with a REP until they show consecutive closes in sales in front of him


  11. Helpful (1)

    Great employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Room to grow, expectations are understood.

    Cons

    No real training program for new hires

    Advice to Management

    Consider a new hire training program.



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