Helzberg Diamonds Reviews

Updated June 23, 2015
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Helzberg Diamonds Chairman and CEO Beryl B. Raff
Beryl B. Raff
14 Ratings

Pros
  • A decent employee discount as well as intensive training and learning seminars (in 6 reviews)

  • They reimburse for GIA and AGS training and select candidates each year for upper management training (in 3 reviews)

Cons
  • The work life balance was also not good (in 3 reviews)

  • You aren't paid very well, maybe managers are paid okay, but sales associates aren't so much (in 3 reviews)

More Pros and Cons

25 Employee Reviews

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  1. Unethical

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Helzberg Diamonds

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Nothing that I can say over my 2yrs experience. Literally, disaster......

    Cons

    From the district to all the way down are corrupt

    Advice to Management

    Better your managers


  2. Helpful (1)

    Company is stable but all employees are like numbers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Full Time Sales in Glendale, CA
    Former Employee - Full Time Sales in Glendale, CA

    I worked at Helzberg Diamonds full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    best discount and vacation plan and relationships with co workers are great and commissions are great.

    Cons

    unreasonable sales plan that are hard to reach, top sales associates are very selfish just think about themselves, corporate treat employees like a number. No ethics at all

    Advice to Management

    treat your employees with respect, don't fire them while they are on vacations, it's sends a wrong messages to everyone.


  3. Helpful (1)

    Management and corporate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Helzberg Diamonds

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Had some great sales people, but unfortunately lost them all due to poor management and corporate not reprimanding management.

    Cons

    Managers are lazy and unethical. Sit back and have underpaid sales and office associates deal with companies lack of customer service, poorly done repairs and overall poor service. Merchandise is low quality diamonds and has only worsened over the years. Stores interior appearance can't stand up to other competitors. Often hours are documented that managers are working when they clearly are not. Management spends time dealing with personal issues continuously, while on the clock.

    Advice to Management

    Think about what kind of people you are placing in yours stores to manage as well as the regionals that are overseeing their progress. Watch security that's in place to oversee the day to day operations.


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  5. Helpful (1)

    Key Holder, Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Helzberg Diamonds full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Most other employees have been great, str manager has had a hard time finding good people that last but those who are there and have stayed are fantastic.

    Cons

    Str manager found out assistant is leaving was going to promote from within (promised the role) then hired from outside and has it promised to the new person without an update to the one it was originally promised to. Rude and unfair.

    Advice to Management

    Do not base EVERYTHING on numbers, especially when a lot of the malls are not that busy any longer. Higher commissions with better goals. All the goals that are current are far fetched and just too unrealistic. I would also make it mandatory to hire/promote from within.


  6. Not upholding the membership and ethical standards of The American Gem Society

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Wilmington, NC
    Current Employee - Sales Associate in Wilmington, NC

    I have been working at Helzberg Diamonds

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great breaks, get to sit down and socialize on company phone and personal cell phones, free promotion jewelry to all employees, free jewelry to people by opening a credit card without approval, don't have to clock out for breaks cause the assistant manager manipulates your time

    Cons

    Unethical management team, using and stealing proprietary company information including personal address and credit information to take to future employer, low commission, unprofessional, not American Gem Society quality.

    Advice to Management

    Do secret shopping and see how the stores are run...before someone calls the American Gem Society to remove their designation to Helzberg as an American Gem Society store. What a embarrassing endeavor for Warren Buffet and his company Berkshire Hathaway


  7. Helpful (2)

    Former Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Helzberg Diamonds

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Well the discount is great if you in the market or enjoy pieces. Holidays gifts from ceo are great. Sometimes we would be given free jewelry to model for key holidays.

    Cons

    To start dont trust the interview. I was recruited from a fortune 500 company sales position to be a store manager with the intention to become a district leader at some point. What a joke. They give you the worst base pay I have ever seen plus the highest hourly sales targets. Less then 90 days before I started the required sales target they raised my sales target to 3/8 of the overall sales from last year with 7 other people working there. I reached out for other options and with in the first 3 months I started looking for another job. Training is paid only if you pass your classes on top of still having to make your sales goals. In store training is non existent. Extemely stressful and really no reason to be. No matter what you can not force someone to buy. But not according to our DM who is the high pressure vacuum sales person whos not leaving with foot in your door at dinner sales pitch.But helzberg diamonds is non pressure sales. Yeah right! My location was very cut thoat, childish, back stabbing, and clicky just like high school. After speaking to other managers its not uncommon. Needless to say they lost a loyal employee and customer. Never again not a penny!

    Advice to Management

    Time to revamp hiring, training, recruiting, overall employee management. You have some very unprofessional senior leaders. Numbers are not everything. As you teach I share my experiences with everyone.


  8. Helpful (1)

    Pay scale is broken

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Kansas City, MO
    Current Employee - Anonymous in Kansas City, MO

    I have been working at Helzberg Diamonds

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Best warranty out there. Lifetime warranty isn't filled with silly fine print exceptions.

    Cons

    Low hourly and difficult to achieve commission goals. Most sales are expected to be shared among fellow sales. Regardless of impact on the sale itself.

    Advice to Management

    There needs to be written rules and expectations company wide. Currently working in one store or another could feel like working for a different company all together.


  9. Helpful (1)

    Killed Dreams of Graduate Gemologist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Indianapolis, IN
    Former Employee - Sales Associate in Indianapolis, IN

    I worked at Helzberg Diamonds full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Employee discount, basic health insurance plans, dental plans, eye care plans, Warren Buffet company, (Burkshire Hathaway.), training seminars.

    Cons

    "Ethics", promotions, overall quality of merchandise, dealing with sexual harassment/harassment in general, commission and pay structure, hours, scheduling, nepotism

    Advice to Management

    Promote people who have been with the company, not friends of the district managers/regional managers (who have never worked in jewelry), treat employees better, don't take sexual/racist comments lightly and tell female/white/black employees to "not complain to the ethics hotline."


  10. Horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Helzberg Diamonds

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing! This is a life sucking Career

    Cons

    Everything WAS HORRIBLE!!! Stay Far Away

    Advice to Management

    You Suckk!


  11. Helpful (1)

    Mr. Buffet needs to hear from the employees in the field

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Helzberg Diamonds full-time (More than 10 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Training is about the only thing I can think of.

    Cons

    Poor management at regional and store level, present CEO degraded the company. Sales performance is the only thing that Headquarters cares about in retaining regional managers regardless of how selfserving, underhanded and opportunistic they are. The company has lost it's culture of caring about it's people...... the Helzberg touch which made it a success !

    Advice to Management

    Start looking at other things than just the bottom line and profits could actually soar !



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