Helzberg Diamonds Reviews

Updated April 1, 2015
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21 Reviews
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Helzberg Diamonds Chairman and CEO Beryl B. Raff
Beryl B. Raff
11 Ratings

21 Employee Reviews

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  1. Not upholding the membership and ethical standards of The American Gem Society

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Wilmington, NC
    Current Employee - Sales Associate in Wilmington, NC

    I have been working at Helzberg Diamonds

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great breaks, get to sit down and socialize on company phone and personal cell phones, free promotion jewelry to all employees, free jewelry to people by opening a credit card without approval, don't have to clock out for breaks cause the assistant manager manipulates your time

    Cons

    Unethical management team, using and stealing proprietary company information including personal address and credit information to take to future employer, low commission, unprofessional, not American Gem Society quality.

    Advice to Management

    Do secret shopping and see how the stores are run...before someone calls the American Gem Society to remove their designation to Helzberg as an American Gem Society store. What a embarrassing endeavor for Warren Buffet and his company Berkshire Hathaway

  2. Helpful (2)

    Former Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Helzberg Diamonds

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Well the discount is great if you in the market or enjoy pieces. Holidays gifts from ceo are great. Sometimes we would be given free jewelry to model for key holidays.

    Cons

    To start dont trust the interview. I was recruited from a fortune 500 company sales position to be a store manager with the intention to become a district leader at some point. What a joke. They give you the worst base pay I have ever seen plus the highest hourly sales targets. Less then 90 days before I started the required sales target they raised my sales target to 3/8 of the overall sales from last year with 7 other people working there. I reached out for other options and with in the first 3 months I started looking for another job. Training is paid only if you pass your classes on top of still having to make your sales goals. In store training is non existent. Extemely stressful and really no reason to be. No matter what you can not force someone to buy. But not according to our DM who is the high pressure vacuum sales person whos not leaving with foot in your door at dinner sales pitch.But helzberg diamonds is non pressure sales. Yeah right! My location was very cut thoat, childish, back stabbing, and clicky just like high school. After speaking to other managers its not uncommon. Needless to say they lost a loyal employee and customer. Never again not a penny!

    Advice to Management

    Time to revamp hiring, training, recruiting, overall employee management. You have some very unprofessional senior leaders. Numbers are not everything. As you teach I share my experiences with everyone.

  3. Helpful (1)

    Pay scale is broken

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Kansas City, MO
    Current Employee - Anonymous in Kansas City, MO

    I have been working at Helzberg Diamonds

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Best warranty out there. Lifetime warranty isn't filled with silly fine print exceptions.

    Cons

    Low hourly and difficult to achieve commission goals. Most sales are expected to be shared among fellow sales. Regardless of impact on the sale itself.

    Advice to Management

    There needs to be written rules and expectations company wide. Currently working in one store or another could feel like working for a different company all together.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Killed Dreams of Graduate Gemologist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Indianapolis, IN
    Former Employee - Sales Associate in Indianapolis, IN

    I worked at Helzberg Diamonds full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Employee discount, basic health insurance plans, dental plans, eye care plans, Warren Buffet company, (Burkshire Hathaway.), training seminars.

    Cons

    "Ethics", promotions, overall quality of merchandise, dealing with sexual harassment/harassment in general, commission and pay structure, hours, scheduling, nepotism

    Advice to Management

    Promote people who have been with the company, not friends of the district managers/regional managers (who have never worked in jewelry), treat employees better, don't take sexual/racist comments lightly and tell female/white/black employees to "not complain to the ethics hotline."

  6. Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Helzberg Diamonds

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing! This is a life sucking Career

    Cons

    Everything WAS HORRIBLE!!! Stay Far Away

    Advice to Management

    You Suckk!

  7. Mr. Buffet needs to hear from the employees in the field

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Helzberg Diamonds full-time (More than 10 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Training is about the only thing I can think of.

    Cons

    Poor management at regional and store level, present CEO degraded the company. Sales performance is the only thing that Headquarters cares about in retaining regional managers regardless of how selfserving, underhanded and opportunistic they are. The company has lost it's culture of caring about it's people...... the Helzberg touch which made it a success !

    Advice to Management

    Start looking at other things than just the bottom line and profits could actually soar !

  8. Not like it used to be ...... a shame !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Helzberg Diamonds full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A decent employee discount as well as intensive training and learning seminars. Usually customers are pretty upbeat and pleasant when treating themselves or buying a special gift.

    Cons

    Merchandise quality deteriorated, very unprofessional management , The company has certainly gone downhil on so many levels. The word "Ethics" is such a joke in so many areas. Very different to 12 years ago when I joined the company.

    Advice to Management

    There needs to be a change all the way around , revert to the way Barnett Helzberg ran the company and made it a profitable ..... it's about the people !

  9. Ignorant, disrespectful, underqualified and rude manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder in Mays Landing, NJ
    Former Employee - Key Holder in Mays Landing, NJ

    I worked at Helzberg Diamonds full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Used to conduct training every 6 month for all employees but I'm pretty sure they stopped that to keep that money for upper management.

    Cons

    Employees not receiving raises for 9 straight years
    Manager in place who is not right for the position and get's a way with way too much
    All the benefits of employement have been taken away or minimized to an extreme

    Advice to Management

    Pay close attention to the people placed in management positions, monitor them, review there turnovers, reward employees who are on the front line.

  10. Helpful (1)

    The worst three years of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager Trainee in McLean, VA
    Former Employee - Manager Trainee in McLean, VA

    I worked at Helzberg Diamonds full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The customers, training through GIA, of course the discounts on jewelry is nice, and it was always nice when we would get free jewelry (the cheap stuff)....

    Cons

    Career advancement is unheard of. You have a monthly evaluation on your sales. People regularly steal sales, the managers never listen because they don't want to be the bad guy. Associates regularly make fun of people that come into the store. They bash other competitors and claim to have high morals, ethics, and integrity. They claim to not have sales but have them every couple of months. The quality of merchandise has gone downhill. You never ever get a weekend off. It is out of the question...

    Advice to Management

    You need to appreciate the associates you have. Don't tell them they are doing well after they quit... Tell them while they are still there and somewhat happy.

  11. Helpful (1)

    Very disappointed with the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Associate in Overland Park, KS
    Current Employee - Office Associate in Overland Park, KS

    I have been working at Helzberg Diamonds full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good discounts on jewelry, and coworkers are nice to work with

    Cons

    Very unprofessional management, lied about the pay during the interview there's no training and a huge gap between the 10+ experienced employees/management and the new employees. There's very obvious favoritism with management, overall very high stress for a low paying job.

    Advice to Management

    Take time to give your employees real training and try to treat everyone fairly.

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