Hertz

  www.hertz.com
  www.hertz.com
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Hertz Reviews in Atlanta, GA

Updated July 29, 2014
Updated July 29, 2014
1,662 Reviews
3.5
1,662 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hertz Interim CEO Brian P. MacDonald
Brian P. MacDonald
5 Ratings

Review Highlights

Pros
  • The environment is fast-paced, high energy and the management team here in the St (in 60 reviews)

  • There is a lot of opportunity for advancement in a short amount of time here at hertz (in 24 reviews)


Cons
  • sometimes there are long hours but also can be a pro due to company being busy (in 255 reviews)

  • It's to the point that a "Work/Life Balance" initiative is being put into place by our Area Manager (in 76 reviews)

More Highlights

7 Employee Reviews Back to all reviews

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  1. 9 people found this helpful  

    Constant pressure to sell. Grow or Go Home!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager Associate  in  Newnan, GA
    Former Employee - Manager Associate in Newnan, GA

    I worked at Hertz full-time for more than a year

    Pros

    Hertz is HUGE! Wherever you want to work, in the country, in the WORLD; Hertz is there.. In fact, most, if not all people who "make it" at Hertz full-time, to move upwards in the company, must be willing to travel, relocate, or both! It seems that if you stay at one place at Hertz, you will not last long. Most of the resumes I saw, showed upper level management relocating at least three times in their career.

    Cons

    At the lower levels of Management, and I suspect at the higher levels of management, there is a constant, constant, constant pressure to SELL, SELL, SELL! supplemental insurance, pre-purchase gas, and the Loss Damage Waiver. In fact, (on the Eastern Coast, at least), if you don't sell at least 8 Dollars per transaction retail and at least 3 dollars replacement, your job is threatened. Very rarely, do you hear the phrase "good job", but you are constantly bombarded with phrases like "this concerns me" or "grow or go home". Emphasis is placed on numbers, and not on consistency.

    I get it.. On average, if you ask for the sale EVERY TIME, you'll get, on average, 10 percent who will say "Yes". More likely than not, the sale is not being asked for EVERY TIME, and thus, the problem. What I hated was the fact that the inconsistency wasn't addressed; which in my opinion, was the origin of the problem. Instead, upper management turned a blind eye to "creative solutions", such as revenue dilution and other practices that blatantly go against company policy. Their philosophy seems to be "ignorance is bliss".

    Their other philosophy seems to be that Sales Cures ALL! You get a lot of praises when your numbers look good, despite how you got those numbers. That's because at the Area Manager level or above, numbers mean everything! You get free meals, tickets to the Braves Games, lots of "Thank you's" and appreciation, also, you get left alone! Which is awesome in this business! You get to do whatever you want to do. Nobody questions you, or asks why you did what you did. When you are on top, and the numbers look good, everybody's happy.

    So, Branch Managers look for ways to "cook the books". There were several different ways to "cheat" the system, to their favor. Things such as fake upgrades (inputting a cheaper price, then making it look like the customer was upgraded, when in fact, he/she wasn't), telling the customer that a price was contingent on buying LDW (Loss Damage Waiver) or FPO (Fuel Purchase Option). My favorite technique that EVERYBODY (Above 4 Dollars Replacement) used, but nobody talked about, involved the HLES system, which was used for Insurance replacement. A lot of people put in a very cheap price, usually around $10.00 a day, and added on LDW or PLDW, to make the final price around 25-30/day. That way, the employee gets credit for the upgraded sale.

    The overall philosophy of the employees at my level was "there are hundreds of transactions every day, they can't catch them all". Everybody had a "scheme", that the Branch Managers and Area Managers knew about, and taught. In short, if you wanted to keep your job as a Branch Manager, you had best find a "creative" way to sell, and teach your Associates to do the same. And before anyone catches on to what you were doing, you had best look for a job moving up or around in the company, because if you don't, you will eventually get caught.

    BTW.. the ONLY reason Enterprise isn't listed on the glassdoor "10 worst companies to work for" 2012 - 2013, is because it's privately held. I drank a few beers with some Enterprise associates, and they commiserated the same stories to me.

    Advice to ManagementAdvice

    This is a Hundred year old business! Relax! Over the years, Hertz and other companies like it, have found the formula for success. The recipe is there. I get that the numbers mean everything to the share holders, and to your job security, which is why you emphasize them so much, but the reasons your numbers aren't there isn't because your people are lazy and need replacing; it's because your people are inconsistent. Use positive reinforcement more. Stop threatening people's jobs, because, (in the immortal words of OfficeSpace); "That will make someone work just enough, not to get fired!". Also, as a result, your best people will leave you for "cleaner" pastures (those with less, um...... Male Cow Waste, or Worm Castings)... (Can't say what I wanted to say, because glassdoor considers that swearing.. go figure..) People should work with you because they WANT to, not because they HAVE to.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    No work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Branch Manager  in  Atlanta, GA
    Former Employee - Senior Branch Manager in Atlanta, GA

    I worked at Hertz full-time for more than 3 years

    Pros

    Good health benefits and 401k

    Cons

    No work-life balance cause you will work 55-60hrs/week, unrealistic sales goals set, bonuses are rarely paid out in a timely manner and when they are it is always less than what they told you it was going to be, the company has "cut expenses" so now certain branches don't even have the means to get oil changes, car washes done, buy basic supplies for the office. Vehicles generally have at least 50k miles on them and are in rough shape, yet when we get a bad review re: the quality of our vehicle we get penalized.
    When you get you become a branch manager you are salaried, which means an actual pay cut b/c you don't get paid OT, but you're still working 60 hrs/wk (which breaks down to ~$11/hr)

    Advice to ManagementAdvice

    Try to actually care about your employees, give them more support, re-think the pay scale (taking a pay cut as you get promoted makes no sense to me), be present, actually come in and run a branch every now and again so you see what your employees deal with on a daily basis

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    The Worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager Trainee  in  Atlanta, GA
    Former Employee - Branch Manager Trainee in Atlanta, GA

    I worked at Hertz full-time for more than a year

    Pros

    - Quartley Bonus is your branch makes year over year profit
    - 40 Percent discount for employees
    - Starter Job for recent grades

    Cons

    - Long Long Hours
    - Low Pay
    - Management treats employees like crap starting from upper management
    - All employees are depressed so it makes coming to work hard
    - Not a job for anyone with a family
    - Have to clean cars with shirt and tie
    - Very High turnover
    - management looks ast you as a (srpd) number not a human being

    Advice to ManagementAdvice

    Find a way to make your employees happy, the job market is getting better and your constanly going to loose employees due to the culture of this company!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Management Trainee for entry level college grads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee  in  Atlanta, GA
    Current Employee - Management Trainee in Atlanta, GA

    I have been working at Hertz full-time for more than a year

    Pros

    Entry level experience
    great for college grads
    gain professional experience to carry on to next career

    Cons

    Long hours...50+ hours weekly
    No work/life balance
    No time for social life
    Customers treat you like you didnt gain your degree

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Mission Impossible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager  in  Atlanta, GA
    Current Employee - Manager in Atlanta, GA

    I have been working at Hertz

    Pros

    Always opportunity for advancement, and a chance to become well versed in a variety of jobs within management.

    Cons

    Unrealistic goals, kill or be kill mentality by upper management, and doing anything to please stock holders, even though it's not possible, like having all your cars on rent, but never saying no to a customer, or taking insurance customers with no credit card, but not getting your car stolen or having bad debt. Many things we are held responsible for make no sense.

    Advice to ManagementAdvice

    Start over.

    Doesn't Recommend
    Disapproves of CEO
  7. 2 people found this helpful  

    Been around 100+ years and still haven't learned a thing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Branch Manager  in  Atlanta, GA
    Current Employee - Assistant Branch Manager in Atlanta, GA

    I have been working at Hertz

    Pros

    Good first job. The customer service and sales experience. The quarterly bonus potential is motivating. Paid Holidays and personal days.

    Cons

    Pay is lower than others in the industry. The poorly conceived Commission based sales structure and the potential of being teminated for not reaching sales quotas does not promote growth. It forces agents to do frauduelent sales to meet basic goals in slow sales months.

    Advice to ManagementAdvice

    Take some REAL time to review the different regions and seriously consider suggestions from the employees other than explaining why we can't. It has to be Win Win to make a company this size work.

    Disapproves of CEO
  8. 3 people found this helpful  

    Only Positive- I have a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager Trainee  in  Atlanta, GA
    Current Employee - Manager Trainee in Atlanta, GA

    I have been working at Hertz

    Pros

    will surely get on the job training on dealing with very angry, unreasonable, want 3 for the price of 1, type of customers. You get used to being yelled at for customer's mistakes, or understanding and why you are the one that is screwing them.

    You will learn to build a thick shell.

    Cons

    You will start to hate all people. 7am. - 6pm. (10.50 Hr.). Managers will always tell you to call someone else on immediate customer issues( customer in front of you), then that person tells you to call someone else and so on. 2% Commission if you make a certain #, which no one can let you see how the # is calculated. You will always be told that your job is on the line.

    Advice to ManagementAdvice

    Stick up for your employees. Threatening someones job only, does not motivate. Acknowledge employees when they do a good job.

    Doesn't Recommend
    No opinion of CEO

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