Hertz

  www.hertz.com
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Hertz Reviews

Updated Jul 15, 2014
All Employees Current Employees Only

3.3 1,565 reviews

66% Approve of the CEO

Hertz Chairman and CEO Mark P. Frissora

Mark P. Frissora

(1,085 ratings)

57% of employees recommend this company to a friend

Review Highlights

Pros
  • The environment is fast-paced, high energy and the management team here in the St(in 59 reviews)

  • There is a lot of opportunity for advancement in a short amount of time here at hertz(in 24 reviews)


Cons
  • sometimes there are long hours but also can be a pro due to company being busy(in 253 reviews)

  • It's to the point that a "Work/Life Balance" initiative is being put into place by our Area Manager(in 76 reviews)

285 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Horrible, deceptive leadership, pulling company down.

    Anonymous Employee (Former Employee)

    ProsBenefits....maybe, other than that, you really need to consider if it's worth the aggravation. See cons.

    ConsSenior management team out of touch.
    Misleading and bullying management style permeates the organization.
    Ideas and input are shunned, and ridiculed. Best talent is leaving in droves.
    Constantly in crisis mode.
    Top heavy organization, way too many projects, committees, audits, calls.
    Middle and top management extremely heavy, massive reductions needed.
    Deception and dishonesty rampant, 3 CFOs in 1 year says a lot to this point.
    Now a financial crisis and failure to report Q1 results. Not good.
    Narcissistic top leadership destroying once good company.
    Turnover is incredible.
    Constant layoffs, but its always the little guy in field.

    Advice to Senior ManagementI think it may be too late, however Need to trim the fat in the upper ranks, it's killing the company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Not loyal, unrealistic expectations

    Location Manager (Current Employee) Las Vegas, NV

    ProsGood Coworkers, you better like them, you see them more than you family.

    ConsPay, Unrealistic expectations, Cheaters get promoted, Not rewarded for hard work, Bonus structure doesn't pay you for what you earn, last minute booking with no cars, management only cares about bottom line NOTHING else

    Advice to Senior ManagementGive local BM more control

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Would not recommend

    Domestic Reservations Agent (Former Employee) Mobile, AL

    ProsA paycheck, benefits were decent, didn't have to commute to and from work

    ConsWhere do I start? Definitely was not flexible. My shift was from 2:30-10 pm. My son missed the bus after school so I called operations and was told that if I didn't want an occurrence, I'd have to post my remaining shift on the trade board for someone else to pick up. Needless to say I picked up my child.

    Advice to Senior ManagementBe more flexible, everyone is not a liar.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Worst company to work for.

    Sales Coordinator (Former Employee) Riverside, CA

    Prosnothing at all, early mornings, late afternoon, bias treatment of those of color, no diversity at all .

    ConsSlave labor, they promise a bunch a crap but deliver null.

    Advice to Senior Managementquit your job.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Unhappy year after year!

    Location Manager II (Former Employee) Seattle, WA

    ProsCar privilege as a manager...THAT'S IT!

    ConsAre you ready for this?

    Way too much focus on micro-management, always understaffed yet still expected to perform better than the main competitor which is Enterprise even though most Hertz Local Edition locations are outnumbered 3-1 by surrounding Enterprise locations, managers are held accountable for MANY issues beyond their control, forced to lie to people daily (this specifically wears out those of us with a sense of integrity), never enough time to get required tasks finished and then written up for such things, the company uses a customer satisfaction rating system not to change and improve service, but rather berate its employees when bad surveys come in, they lure people with the promise of monthly or quarterly commission but you'd be lucky to earn $500 extra annually from such payouts, upper management continually changes the commission program to make it increasingly difficult for staff to earn commission, the company has recently had trouble paying out commission to those that have actually earned it and this suggests to me that the company is in financial trouble, it's recent venture into the car-sharing world (Hertz 24/7) was an epic flop which indicates incompetent top down leadership. That's the longest sentence I've ever written!

    Here is the worst part, and this is of legitimate, future legal concern for the board, managers are paid a salary even though they are not legally EXEMPT from receiving overtime pay. What I mean by this is that to be considered a "manager" one must have the ability to hire and fire PLUS spend a majority of his/her time doing back office work, not doing actual rentals, driving customers home, and cleaning cars. Yet this is what managers spend a majority of their time doing because of being short handed, nor do they have the ability to hire or fire, that is all done by HR; it's backwards. So, imagine having to run and be responsible for a business where someone else chooses what employees you get and who to get rid of...doesn't make logical sense, right? Anyway, I digress. This means that the company has found a way to make managers believe that they are not owed OT pay when in fact they are ( I think they get away with this in two distinct ways. First, most HLE employees are young and just naive enough not to care about looking into this AND the car privilege does go a long way towards keeping people quiet). Think about all of the hours you have read other current and former employees on this site say they work in an average week and that adds up to a hefty lawsuit!

    Oh one last thing, don't think that hard work and perseverance will pay off, you will NOT promote very far unless you are good at being deceptive, generally distrust people and/or have a friend or family member higher up!!!

    Worst decade of my life!

    Advice to Senior ManagementShut it all down!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    3 people found this helpful  

    Poor Experience

    Management Trainee (Current Employee) Houston, TX

    Pros-Paid Weekly
    -Potential Bonus
    -Discounts on rental cars

    Cons-Poor Training
    -Poor Compensation
    -Pushed to sell products people do not need

    Advice to Senior ManagementConsider paying college graduates more than $10.50 an hour. It is insulting to require a degree for this position and then not even pay a living wage. I have been paid more working at grocery stores in high school. It is also ridiculous to require your employees to wear business attire and then have us cleaning out cars in 100 degree weather in the back of an auto body shop. Your only solution to this was to bring multiple changes of clothing to work. As a recent college graduate, how can you expect someone who has been spending much more money than they have been making in order to get an education to possess an entire wardrobe of professional business wear or to invest in one only to drench every shirt in sweat and suck every tie up in a vacuum cleaner?

    1 person found this helpful  

    Well..

    Anonymous Employee (Former Employee)

    ProsGood experience, good benefits, flexible schedule.

    ConsNegative atmosphere, hard work not appreciated.

    Advice to Senior ManagementCatch a clue. Read a management book about how to motivate employees.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Living the dream

    Senior Staff Accountant (Former Employee)

    ProsI'm sure there is a pro, somewhere.

    ConsMicro managed, lack of direction, PMED's, management gets huge salary increases while the minions get peanuts.

    Advice to Senior ManagementShare the wealth.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    They will destroy your spirit

    Assistant Branch Manager (Current Employee) San Diego, CA

    ProsDecent pay if you can make bonuses happen. Plenty of hours to work. Always something to do.

    ConsThey will bleed your spirit dry. Poor management structure. Poor treatment of branch managers. Unrealistic expectations. Punishment classes at 6am on Saturdays if sales goals are not met. Time wasting conference calls. Never given the right tools or cars to take care of our customer needs. They will use you.

    Advice to Senior ManagementChange.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Don't care at all about their employees

    Manager Trainee (Former Employee) Fort Myers, FL

    ProsIt's a decent company to learn the general aspects of running a business if you're not familiar with them (back office tasks, account management etc).

    ConsEverybody below the area manager level was forced to work almost 60+ hour weeks (10.5 hour days consistently) during season for months on end. We were all so burned out it was ridiculous, but all management cares about is keeping your numbers up. The whole business model is based around keeping barely enough cars around to fill your reservations, and so many days you'll be stressfully scrambling to find any cars in the area. Most other branches are selfish and wont usually help you, and upper management are of no help whatsoever. I would give cars to other branches to help but when I needed help I was told it was due to "poor planning". The company doesn't treat the employees with compassion at all, and because we were so short-staffed it was almost impossible to get days off if you needed them. If I were to have actually used any of my sick days it would have been absolute chaos and I would have severely screwed over any of my few coworkers working that day. I can't believe a corporation this big actually has branches that are run in such a manner, and it seems to be a pretty common theme. They're entirely set up to provide horrible customer service, so it's no wonder consumers are wary of rental car companies tricks and schemes. They love overcharging customers randomly and correcting billing errors takes an eternity and it's essentially stealing money from the customers. When they call to ask what we've done with their money we could only awkwardly apologize and say the company was trying to fix it when really we had no control over Hertz holding onto their money. The company is run like an absolute joke, and I would severely recommend nobody work for them if you want to maintain any sort of sanity or lust for life. A terrible, terrible place to be employed.

    Advice to Senior ManagementCare about your employees. Actually offer proper training and don't just say you do. During season, actually give your branches cars to rent to customers. If you want to get numbers up, you need cars to rent. It's really a simple concept.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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