Hertz Reviews

Updated June 25, 2015
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Hertz President and CEO John Tague
John Tague
55 Ratings

Pros
  • It is a fast-paced environment where key metrics are tracked (in 66 reviews)

  • Great opportunity for advancement within the Company (in 26 reviews)

Cons
  • Low job satisfaction / low pay / limited commission bonuses / bad work-life balance (in 93 reviews)

  • very long hours with minimal pay (in 272 reviews)

More Pros and Cons

422 Employee Reviews

Sort: Popular Rating Date
  1. Wouldn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hertz

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Pay was decent for the job

    Cons

    Dealing with people was a nightmare, corporate structure wasn't strong


  2. Helpful (1)

    Terrible experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Hertz full-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Company car with free gas and insurance for Branch Manager, opportunity for advancement, overtime pay for non-managers

    Cons

    They understaff the branches and set unrealistic goals so you have to work 55+ hours a week to get by. They treat their employees like crap and threaten to fire you if you don't meet the unrealistic sales goals. Employees are stressed out and burnt out after a couple years so they either quit or by that time gotten fired anyway. They understaff the office so much you can barely take a day off because you know you are screwing over your co-worker and you feel terrible. There is a reason why they go after new college grads and never see anyone over 30 working there. You have to work so many hours you never have time to look for a job so you get trapped.


  3. Helpful (3)

    Find a different line of work/Branch Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hertz

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Car and gas, fair vacation and Holiday package, 401k, Good benefits at a reasonably fair cost.

    Cons

    Long hours, working on the weekends, Unrealistic goals set with very little support from upper management...numbers, numbers, numbers!!! When you're hitting them, everything is great....watch out for your job if you're not. Cleaning cars in dress clothes in every type of weather condition possible. So understaffed that you have to stay at branch to help with the work and be out doing sales calls at the same time. Clone please?

    Advice to Management

    Listen to the front line employees. They may actually have a clue.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. good benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hertz

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They had amazing benefits and cooks

    Cons

    Bad management and there was no good training

    Advice to Management

    Get better management team


  6. Avoid at all costs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hertz Customer Service Representative in Lubbock, TX
    Current Employee - Hertz Customer Service Representative in Lubbock, TX

    I have been working at Hertz full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The uniform is free, you earn commission. Enjoy these pros. These are the only perks to this job besides operating hours as well.

    Cons

    Where do we start?

    Takes more or less 3 weeks before you can even get a start date. Once you start, you must go through two days of online training and an additional 60 hours of hertz intratnet document training on becoming a CSR. You must then attend a three day class at some point that is NEVER hosted in the same city as your branch. Be very warned. Management is a joke. No time off. Hertz does not care about you. Ready to leave this week!

    Advice to Management

    Care about your employees. Instead of saying "I will fire you" when an employee asks for time off to see their critical condition mother who lives in the same town, maybe say "yes if you work some ot" have a heart!!!! Rudest management. Drove me to get a new job this week


  7. Account Manager

    Current Employee - Project Manager in South San Francisco, CA
    Current Employee - Project Manager in South San Francisco, CA

    I have been working at Hertz full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Get a car and gas

    Cons

    Management not there for you

    Advice to Management

    Create a culture that cares about employees


  8. Car Sales Seattle

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Car Sales in SeaTac, WA
    Former Employee - Car Sales in SeaTac, WA

    I worked at Hertz full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Above board benefits, but who cares if everything else is not.

    Cons

    Worst place I had ever worked. Outside upper management was clueless as to what was really going on. As long as sales were being produced I don't think they even cared. Restrooms were not supplied properly, no drinking water available, a/c did not work, customers complained about it, but were happy with their car deal and salesman. Pay was okay but not great compared to the industry norm.

    Advice to Management

    Take a hard look at your manager and his real background. He is dishonest to customers and treats the employees behind the scenes like second rate citizens. Get rid of this guy, or at least properly educate him. He even cheats on his employee testing.


  9. Sales Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coordinator in Oklahoma City, OK
    Former Employee - Sales Coordinator in Oklahoma City, OK

    I worked at Hertz (Less than a year)

    Pros

    The Branch Managers and are amazing. They genuinely care about success and growth.

    Cons

    The "supervisor" is a joke. He is the epitome of someone who is not meant to manage people.

    Advice to Management

    The branch managers want the company to succeed but are restrained due to Coordinator Supervisor's incompetence.


  10. Helpful (1)

    Rental Car represenative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Omaha, NE
    Former Employee - Customer Service Agent in Omaha, NE

    I worked at Hertz (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    good entry level pay for requirements. The best part was working at the airport, all the other rental car agents from other companies helped each other out to service customers. Most of the employees at Hertz worked as a team. The training they required for rental agents was far and above the best training of any company I have worked for.

    Cons

    1 main manager then 4 managers underneath. Constantly under staffed so the 4 managers always seem to have a million things to do, from cleaning cars on up. They needed to just perform managerial duties. Employees never know which manager to call for what issue. Managers played favorites constantly and if you brought work issues to their attention they just saw it as negative and one more thing to " not" deal with. The main manager found things to get rid of people he did not care for no matter how good of an employee you were. Another manager would disappear for great lengths of time, always claiming to be in the bathroom, which all of this would lead to extremely bad customer service and employee frustration. When I was hired I was told if you follow the dialog you will make a "pile" of money in bonuses. That was a flat out lie. The way the bonus structure is constantly made it a high pressure sales often times pushing customers for things they did not need or could afford. There is an extreme separation from corporate to airport level and they have no clue how abusive it is. I often worked over my 8 hours some times even 12 hours and I still had to remind them on a daily basis that I needed a lunch, which was 20 minutes and they do not give breaks unless you have to use the restroom and then they make you feel bad about it. Some people have medical issues that they need to eat regular to avoid problems! The insurance they offer after 90 days is terrible and does not cover much. If you work at the airport in Omaha you will have no personal life.

    Advice to Management

    Hertz use to be the classy rental agency and things are so bad on so many levels I am not sure what can be done. It reminds me of Congress. I think they should do an episode of "Undercover Boss" at a busy airport location so maybe they can figure out how to start correcting all the injustice.


  11. Helpful (2)

    BM takes a hit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Cleveland, OH
    Former Employee - Branch Manager in Cleveland, OH

    I worked at Hertz full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Once you get to Branch Manager and above you are allowed to drive a company car.

    Cons

    Little time for anything else, 45-60 hr work weeks, high stress environment, upper management wants you to run tight on cars, makes life incredibly difficult on the branch level, horrible moral, and no loyalty is shown to employees.

    Advice to Management

    You will never solve your current problems by beating your employees into the ground.



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