Hertz Reviews

Current Employee – been working at Hertz full-time for more than 3 years

Pros – Great sales experience but overall it's a crazy place to work.

Cons – Very stressful at the counter and behind the scenes.

Advice to Senior Management – Clean house.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Hertz full-time

Pros – Promotion/Bonus Potential

Drive New Cars

Learn About Business

Cons – You will work around 60hrs a week with essentially angry people confronting you all day

Cleaning cars in professional business attire

Bonus Structure Setup to Payout Very Little

No, and I truly mean no, support from upper management; only interaction is when goals (sometimes legitimate and obtainable, most times not) are not being met. Threats of firings are the standard form of motivation

Constant Turnover

Zero life work balance (What good is driving a car home if you are too wornout to do anything after work?)

Initially trained for a week and then almost totally on one's own

All this for 10-11 an hour

I am not disgruntled, merely providing a realisitic view of working for Hertz from a fairly normal person because it seems upper management is attempting to dilute the true results of this useful 3rd-Party Website...

Advice to Senior Management – The shell of this company is set to grow and become a true rival of Enterprise but is being anchored by what can only be described as HORRIFIC employee relations/morale

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Hertz full-time for less than a year

Pros – Get to drive different cars. Employees were nice.

Cons – Hours are long and terrible. No time for social life. Customers are rude and always trying to get a better rate. I was never trained properly. The manager just told me to learn on the fly. I have never worked a job where I would have to learn the POS on the fly. You are completing $4-$500 transactions and that does not make sense to me. I was there 30 days and still Did not know how to do rentals. Training was terrible. Because I didn't have employee numbers yet for the first week all I did was wash cars. For $10 and a required bachelor degree I was washing cars in a shirt and tie on a daily basis. After I got my numbers I was still washing cars and doing customer pickups with customers smelling like marijuana. I was also sent to a bad area driving a $40,000 SUV to pickup a customer who also smelled like marijuana. This is not a good college job. Trust me. Unless you are the branch manager no holidays off. If you work at the airport they are open all holidays and weekends. The retail locations are usually closed on Sundays. I've seen management lie to insured customers not renting them vehicles they want cause hertz will receive a better retail gain if rented the vehicle to someone off the street rather an insured person needed a rental through their insurance. I'm sorry but this company pays poor and demeans your degree by having you do manual labor all day on top of selling insurance and customer satisfaction. You will normally be alone for your shifts also unless working at a big location. These other 5 star reviews are lies, 90% of the employees that were around stated as long as something better comes along they are leaving. The Manager Trainee position is a joke. You are no manager. Enjoy cleaning cars, Manual labor and customer satisfaction. Most employees stated that it was just a job. Not much loyalty but to keep weekly sales up or increasing. Sorry to burst your bubble but I should have listened to the negative reviews. I figured they were just a bunch of disgruntled employees, which I was wrong. I made a mistake accepting this job offer. Beware. Nothing really fun about this job. I am not a disgruntled employee, but just stating the truth. I was so happy to leave this job. Oh and as a manager trainee you receive 10% of branch managers bonus when goals are exceeded. Last I checked someone got an $20 bonus on a check lol. Really!! That's your incentive for selling thousands of dollars for the company lol. What a joke.

Advice to Senior Management – Train properly.

No, I would not recommend this company to a friend

Current Employee – been working at Hertz full-time for more than 7 years

Pros – Good Experience outside of college. Getting all the experience being in a fast paced environment.

Cons – overworked, and micromanaged. Need to stop instilling fear to associates who are trying to obtain ridiculous sales goals.

No, I would not recommend this company to a friend

Former Employee – worked at Hertz

Pros – AVOID AVOID AVOID .. 1960's management style with network of old self-preserving managers who are out of touch. Younger manager trained in this style are the worst.

Cons – Low pay, long hours, bad management.

Advice to Senior Management – Retire old managers and fire young managers trained in 1960's management techniques.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Hertz full-time for more than a year

Pros – Driving cars that's pretty much it!

Cons – Everything, Upper Management has no clue what they are doing. I worked 80 hours in a week with NO LUNCH BREAKS. Very unclear sales expectations HR has no clue what is required by your sales when asked for 3 months straight and can not give a proper explanation even when they sit you down to terminate your employment they still can't explain properly. STAY AWAY!!!! Worst company ever. The cars are terrible, the company encourages ripping off the customer. Insurance companies tell customers not to take coverage's which in turn gets you fired because you can not make these so called sales that no one can explain to you that is required. Very Illegal company with very cloudy expectations.

Advice to Senior Management – Re-evaluate the entire company

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Hertz full-time for less than a year

Pros – Looks good on my resume!
A few nice co-workers
Somewhat nice facility

Cons – Rude and demeaning managers who barely have a grasp on the English language. Employees get blamed when "management" drops the ball. Absolutely no communication within the departments except when it comes to pointless daily meetings that take away from employee productivity. The pay is extremely low with very little work life balance. The food is less than stellar with no microwaves on site and the nearest fast food joints are almost twenty minutes away making it hard to save money on food.

The HR department is one of the WORST I've seen! They turned a blind eye to employee complaints that would have cause them problems with the EEOC. The IT department consists of three people and they take a month to resolve your issues. The dress code walks a fine line of looking like an episode of Jersey Shore.

Advice to Senior Management – Stop terminating employees because of the incompetence of your managers. Learn to treat your employees fairly and get rid of the dead weight in some of your departments, i.e.
directors. Communicate more and cease the pointless daily meetings that take away from employees' work day and productivity. Once you stop with the finger pointing, you may have a chance of having a decent organization.

No, I would not recommend this company to a friend

Former Employee – worked at Hertz full-time for more than a year

Pros – Opportunity to make lots of money, either from incentives or overtime.

Cons – Unethical co-workers specifically lying to customers, placing customers on hour on longer wait lists if they do not pay more for upgrades. Lying to customers about the customers coverages. Co-workers who wont answer calls from certain location, hanging up on customers would negatively impact the employees numbers.

Advice to Senior Management – Monitor what your employees are doing. They may be making money for you now. But word will get around how often your employees are lying and scamming customers.

No, I would not recommend this company to a friend

Current Employee – been working at Hertz full-time for more than 7 years

Pros – Company car, time off, some of the most dedicated hard-working people to work with you will ever encounter. Sadly it's wasted on a penny squeezing, disconnected, broken operation.

Cons – Haha, where do I start? The front end employees are the life blood of this company but they are absolutely screwed by senior and mid management. Here's how it works: someone in senior management decides "Hertz needs to improve utilization by X amount this quarter to help save X amount".. X will ALWAYS be some obscure, unattainable number but it gets the shareholders drooling. Here's where it goes downhill. These goals are heavily enforced and the incentives are tasty for region managers if somehow met. So, region managers scramble to micro manage and cut from their area managers. And they do. The area managers writhe in pain at new goal of X and make the location cuts and absolutely suffer with no fleet or no staff or whatever the goal du jour is.

Ok, now we got our fleet counts down. Great! Less money wasted on extra fleet. But wait! Now were not hitting our sales goals! Now it's all SUVs but no compact cars that people booked! Now the front end agents must give out free upgrades to gas-guzzling SUVs. OR, sometimes the fleet buffer is SO LOW the location actually runs out of cars. Imagine that. Booking a car months in advance, flying in to your final airport location to meet family, friends, hit a wedding, business trip or enjoy your honeymoon. And they don't have a car for you. At all. Not one. You're forced to wait for the next one to return. 10 minutes? 40? 2 hours? No one knows! It depends on when the Smiths get back from their trip. Maybe they're in a minivan? It's the next car to return. Perfect for your upcoming business trip right? Gas guzzling clumpy minivan?

How embarrassing. For the staff. For the management. For the customer! All because the company ignorantly allowed overbooking to occur. On a massive scale. Imagine pre-paying a car and this happens! Now you're double screwed. All because region and senior management, completely disconnected from the operation, needs an extra $20k in their bonus this quarter. It's messed up but only going to get worse. Do not work here.

To add salt to the wound, expect an email maybe 2 days after the day you ran out of fleet asking why your agents substituted so many minivans and SUVs that day? "Even if you ran out of compact cars, you should have upgraded everyone to these SUVs somehow!" Shame on you and your lazy, poorly trained sales agents on the front end. Write them up. The ones doing the rentals. The ones answering the phone. The ones taking care of customer issues (usually due to the fact that the company now keeps cars for 50,000 miles to save even more money leaving beat up fleet).

It's blatantly apparent where the carrots dangle in this company. If hard work was actually rewarded at Hertz, everyone on the front end would be making $100,000 a year. Sadly, most don't make a third of that, yet they still smile and give great customer service....

Advice to Senior Management – Read this and do something about it! Incentivize the front line staff and operations managers!!!!!!!!!!! The compensation structure is no where near the competitors for counter agents or managers.

Oh yeah, three weeks vacation is great. If you can take it. When you take an airport Hertz location that NEEDS 50 employees just to function. Don't staff 45. It's insane.

This company is on a nasty downhill spiral since it went public. Your system will break when front line employees start committing suicide due to being overworked and soooooooo disconnected from senior management. Enjoy that class action lawsuit.

I guess none of this is a surprise after I had the (mis)fortune of meeting a member of the senior team. Bland. Blank. Impersonal. Downright lackluster. Are you guys robots?

If I could give 0 stars I probably would! Please apply elsewhere. The stress and work life balance here will give you cancer and cause early death.

Is anyone hiring?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Hertz full-time for more than 8 years

Pros – Good discounts on used and new cars.

Health benefits are ok.

Cons – Be prepared to be on call 24/7. Work/life balance is extremely poor. Senior management is disconnected from the rest of the company and will do anything to max out their bonuses. This includes cutting out employee perks and training. Unrealistic targets are set, which creates a lot of finger pointing and dog eat dog environment.

Advice to Senior Management – Stop cutting out employee perks and benefits for your own personal gain. Also, stop encouraging employees to leave positive feedback on this website to get the company off the "Top 5 worst companies to work for". That should come through your actions, not your manipulation.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company