Hertz

  www.hertz.com
  www.hertz.com
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Hertz Reviews

Updated September 12, 2014
Updated September 12, 2014
1,661 Reviews
3.5
1,661 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hertz Interim CEO Brian P. MacDonald
Brian P. MacDonald
4 Ratings

Review Highlights

Pros
  • The environment is fast-paced, high energy and the management team here in the St (in 60 reviews)

  • There is a lot of opportunity for advancement in a short amount of time here at hertz (in 24 reviews)


Cons
  • sometimes there are long hours but also can be a pro due to company being busy (in 255 reviews)

  • It's to the point that a "Work/Life Balance" initiative is being put into place by our Area Manager (in 76 reviews)

More Highlights

303 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Manager Associate  in  Detroit, MI
    Former Employee - Manager Associate in Detroit, MI

    I worked at Hertz full-time for less than a year

    Pros

    -Dental, vision, medical
    -Overtime
    -Vacation is reasonable

    Cons

    -Pay is terrible. 10$ an hour for this?
    -You will be understaffed.
    -Cleaning cars that are already dirty, you don't have the tools to really clean them, you can get them "presentable"
    -You will get yelled at by customers and you will to deal with extremely cheap people.
    -Selling people insurance they don't really need isn't as difficult as you would think but your goals are always looming over you and you WILL get written up if you don't meet them
    -Job is hard on your body, you stand 9+ hours a day and you will stoop and bend to clean cars, suvs, vans.

    Advice to ManagementAdvice

    -Raise pay grade to atleast 15$ an hour.
    -"lean" isn't really working and you are being overrun by Enterprise

    Doesn't Recommend
    Disapproves of CEO
  2.  

    terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mechanic B  in  Flushing, NY
    Current Employee - Mechanic B in Flushing, NY

    I have been working at Hertz full-time for less than a year

    Pros

    steady work, a great deal of overtime, too much for a life outside of work

    Cons

    The supervisors are untrained and are just downright mean

    Advice to ManagementAdvice

    upgrade the shops and hire good supervisors

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Always after the oh mighty dollar!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Counter Sales Representative  in  Charlottesville, VA
    Current Employee - Counter Sales Representative in Charlottesville, VA

    I have been working at Hertz full-time for less than a year

    Pros

    The discount's on car rentals and the discounts from Verizon and Sam's Club

    Cons

    I've only been working for Hertz for 4 months and I hated it ever since my second week. Never having enough cars for your reservation, a whole lot of work for such little pay.

    Advice to ManagementAdvice

    Management need to help out more, and stop pulling cars from one location to give to the next without making sure your location has enough cars for their reservations. And stop allowing people to continue to make reservations because when they get there they won't have a car. I've had to walk( turn away )15 customers one night and 3 of them were gold members. Start caring about the people that are the face of Hertz and stop caring so much about how much money you can make. That's why there's such a big turn around.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great until you become a manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager  in  Bountiful, UT
    Former Employee - Branch Manager in Bountiful, UT

    I worked at Hertz full-time for more than a year

    Pros

    Great learning experience of all aspects of business from customer service to the background of running a business

    Cons

    The pay is atrocious, they constantly shut off benefits and are unable to pay for basic service, the hours are very VERY long and they base a 'salary' based on 60 hours of work a week. The bonus that they promise is rarely paid, even throughout most of this year they have only paid a fraction of the bonus that was promised and have had many empty promises of catching up on paid bonus. They are also very understaffed

    Advice to ManagementAdvice

    Get more help. Stop turning off procurement cards, make things easier to use instead of needlessly complicated. Senior management also cares more about having meetings than actually doing any work

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 6 people found this helpful  

    CEO only cares about lining his own pockets.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Hertz

    Pros

    Good hard working people at middle management level

    Cons

    Constant change of direction from top management. Unrealistic expectations. CEO is on a major power trip. Screwing hard working lower level employees out of their meesly bonuses because of his greed and arrogance. Slow pay vendors on purpose to pad numbers.

    Advice to ManagementAdvice

    Get with the program this isn't the last company on earth to work for or do business with. Customers can get a ragged out junker from big E for half the price

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Run for your life!!! Literally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Trainee  in  Cincinnati, OH
    Current Employee - Manager Trainee in Cincinnati, OH

    I have been working at Hertz full-time for more than a year

    Pros

    The pay is ok when they actually pay you. They promise to pay out bonuses and then won't pay all of it.

    Cons

    Very long hours, no work/life balance. High turnover causes understaffed, overworked employees. The people that stay have no lives and have been brain washed. They train you to lie and manipulate people.

    Advice to ManagementAdvice

    Work in each office so you can know how to help them. Never ask employees to do something you aren't willing to do. Stop telling people Hertz has cars when they don't, it leads to customer disappointments.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager
    Former Employee - Branch Manager

    I worked at Hertz full-time for more than 8 years

    Pros

    Opportunities are unlimited. Free car and gas. That's about it. Not much on this side of the register.

    Cons

    Absolutely ZERO work/life balance. You work 6 days a week before open to after close. Hertz is WOEFULLY understaffed with no cash to hire new employees. Branches are put into a position daily to turn customers away because there are no cars available and no cash/credit to obtain new cars. Absolutely zero scruples by management above the branch level. Don't walk.........RUN away from this company.

    Advice to ManagementAdvice

    Leave. Just leave and get replaced by competent leadership.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Very stressful. No management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Trainee  in  Tyler, TX
    Current Employee - Manager Trainee in Tyler, TX

    I have been working at Hertz full-time for less than a year

    Pros

    Discount on cars. Get to drive all kinds of vehicles.

    Cons

    No management. Never have enough cars, other branches don't care or help out. All for yourself basically. Money sucks.

    Advice to ManagementAdvice

    Be better. Support your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    Only waste your time if you're willing to sell your soul for $.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager  in  Cincinnati, OH
    Former Employee - Branch Manager in Cincinnati, OH

    I worked at Hertz full-time for more than a year

    Pros

    Company car (at Branch Manager Level and above), You spend a lot of time moving around, everyday is different. If you're a good sales person you can make decent bonus money. Due to high turnover if you stick it out you can advance quickly.

    Cons

    Horrible leadership, unethical business practices. Horrible starting pay. Too focused on sales and making $ as a company and not focused on their customers and employees. Overworked, understaffed. Upper management doesn't care about the people on the front line. They will quickly complain if sales are down but when things are great you never get any positive feedback.

    Advice to ManagementAdvice

    Learn you care about your people and customers. Come from behind your desk and spend some time in the branches under the working conditions you put your people under and then maybe you'll learn to appreciate them more. Until you learn the basics of leadership and appreciating hardworking people you will forever have a horrible turnover rate

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Since negative 5 wasn't an option..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Oklahoma City, OK
    Current Employee - Anonymous Employee in Oklahoma City, OK

    I have been working at Hertz full-time for more than a year

    Pros

    The pro is that it's an easy job as long as I don't help the customer and waste any of Hertz potential millions.

    Cons

    They do not want us to perform good customer service, they want us to meet a call time and waste as little money on customers as possible.

    Advice to ManagementAdvice

    Get a clue..
    If your customers are unhappy, undervalued, and treated like the toilet (always giving them crap and expecting that they keep taking it)..
    You won't have any more customers.
    Plus the morale is so low amongst my fellow employees, we are all looking for more fulfilling jobs.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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