Higher One

  www.higherone.com
  www.higherone.com

Higher One Reviews

Updated November 14, 2014
Updated November 14, 2014
39 Reviews
3.3
39 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark Volchek
12 Ratings

25 Employee Reviews Back to all reviews

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  1.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New Haven, CT
    Current Employee - Customer Service Representative in New Haven, CT

    I have been working at Higher One part-time (more than 3 years)

    Pros

    easy interview very good pay

    Cons

    there an high turnover because the schedule is not flexible

  2.  

    Seasonal Home Based Customer Care Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Customer Service Representative in Saint Petersburg, FL
    Current Employee - Seasonal Customer Service Representative in Saint Petersburg, FL

    I have been working at Higher One part-time (less than an year)

    Pros

    Work from home, support team, resources, flexibility. OK pay for what your doing.

    Cons

    Only twenty hours of training before you are put on the phones. Hours spent sitting and if you get up it impacts your adherence score.

    Advice to ManagementAdvice

    For those on phones for hours on end I would suggest incorporating breaks so people can get up and stretch their legs.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great job for seasonal/ temporary employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Tuition Payment Plan Customer Care Agent in New Haven, CT
    Current Employee - Tuition Payment Plan Customer Care Agent in New Haven, CT

    I have been working at Higher One as a contractor (less than an year)

    Pros

    This work at home temporary position pay more than call centers who hire seasonal workers. Training lasts f or 3-4 weeks.

    Cons

    The job is only contract/ temporary that will end in late October or the first week in November. Then, you out of work looking for a job. No benefits for seasoned employees.

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  5. 1 person found this helpful  

    Good Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Based Customer Care Agent in Columbus, GA
    Current Employee - Home Based Customer Care Agent in Columbus, GA

    I have been working at Higher One part-time (less than an year)

    Pros

    Reasonable Pay. Good Training. Working at Home

    Cons

    Low hours, Seasonal term. Long time response for assistance

    Advice to ManagementAdvice

    Add more agents to assist new agents.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Seasonal- Work from Home Customer Care Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Customer Service Representative in Atlanta, GA
    Current Employee - Seasonal Customer Service Representative in Atlanta, GA

    I have been working at Higher One part-time (less than an year)

    Pros

    Work from home....No Commute
    Pay is great
    I worked from 6pm- 11pm so it allowed me to use this job as just a supplement to my current income.
    The training hours and pay is the same as working hours and pay. You go through the training material at your own pace.
    The calls that you receive are not difficult at all you are basically just dealing with college students and occasionally their parents.

    Cons

    I have no cons I enjoyed this job.

    Advice to ManagementAdvice

    Keep up the good work. When you need help or assistance very responsive. I love the way training is setup and the pay is great.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Best best best

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One part-time

    Pros

    I like everything here. Nit started working though, but really exciting.

    Cons

    Nothing to say for a good company

    Recommends
  8.  

    Run. Don't walk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One full-time (more than an year)

    Pros

    Flexibility, amenities, parking, free lunch, free coffee every day saves me money

    Cons

    Culture is cut throat since new leadership arrived. Lack of communication. Unstable. Negative culture and terrible morale.

    Advice to ManagementAdvice

    Fix morale. Employees (the good ones) are leaving constantly.

    Doesn't Recommend
    Neutral Outlook
  9. 3 people found this helpful  

    Great people

    Current Employee - Home Based Customer Care Agent in Winsted, CT
    Current Employee - Home Based Customer Care Agent in Winsted, CT

    I have been working at Higher One part-time (more than an year)

    Pros

    convenient working form home and the training is ongoing. The company keeps you informed of changes.

    Cons

    Because it is a work from home position ,the pay isn't very high. Seasonal employees don't get benefits.

    Advice to ManagementAdvice

    Consider keeping some of your best home based agents year round , instead of having to hire every peak season.

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New Haven, CT
    Current Employee - Anonymous Employee in New Haven, CT

    I have been working at Higher One full-time (more than 5 years)

    Pros

    Great food and generous about PTO. Long timers care about the company as I do. You feel like you are in it together. Great team feeling. People treat each other with respect.

    Cons

    The company has transitioned from a energetic start-up to a corporate "bean counting" enterprise. The people who have been here long enough have seen a great place to work slowly go down hill. They hired C-levels and Managers who didn't understand the culture that the founders worked so hard to create and ultimately made the company successful. Yeah, they had a great idea, but without the culture this place would never have taken off the way it did. Sadly that culture is disappearing fast.

    Advice to ManagementAdvice

    Cow is out of the barn at this point, but with new CEO hopefully things can get back to at least feeling good about this place again.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Pretty

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Higher One part-time

    Pros

    Good Pay, Flexible schedule,

    Cons

    The training is self paced. Confusing.

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