Higher One

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Higher One Reviews

Updated Jun 22, 2014

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All Employees Current Employees Only

3.2 24 reviews

78% Approve of the CEO

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Mark Volchek

(9 ratings)

68% of employees recommend this company to a friend
9 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good Experience

    Home Based Customer Care Agent (Former Employee)

    ProsBenefits, PTO, 401K. Management worked with you as much of possible with schedule , Good pay for a work at home position.

    ConsGreat caring company when It was private, As soon as it became public things started to change for the worst. No further to go once you work from home

    Advice to Senior ManagementListen to your staff. Answer or emails and concerns

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Growing Pains

    Anonymous Employee (Current Employee) New Haven, CT

    ProsGreat food and generous about PTO. Long timers care about the company as I do. You feel like you are in it together. Great team feeling. People treat each other with respect.

    ConsThe company has transitioned from a energetic start-up to a corporate "bean counting" enterprise. The people who have been here long enough have seen a great place to work slowly go down hill. They hired C-levels and Managers who didn't understand the culture that the founders worked so hard to create and ultimately made the company successful. Yeah, they had a great idea, but without the culture this place would never have taken off the way it did. Sadly that culture is disappearing fast.

    Advice to Senior ManagementCow is out of the barn at this point, but with new CEO hopefully things can get back to at least feeling good about this place again.

    No, I would not recommend this company to a friend

    • Approves of CEO

    1 person found this helpful  

    Great people

    Home Based Customer Care Agent (Current Employee) Winsted, CT

    Prosconvenient working form home and the training is ongoing. The company keeps you informed of changes.

    ConsBecause it is a work from home position ,the pay isn't very high. Seasonal employees don't get benefits.

    Advice to Senior ManagementConsider keeping some of your best home based agents year round , instead of having to hire every peak season.

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Overall an ok company to work for, but training could be more thorough

    Customer Care Specialist (Former Employee) Boston, MA

    ProsGood pay scale, get to work out of my home. Never have to work on weekends. Company will pay a portion of your phone bill each month.

    ConsNo benefits because most jobs are seasonal part time. AFter working the first season, you are sometimes not allowed to have the same schedule as before. Problems with the software connections weekly.

    Advice to Senior ManagementManagement should not penalize employees for company's software/computer problems. Previous employees should have choice of schedule before new employees.

    Yes, I would recommend this company to a friend

    1 person found this helpful  

    Work at Home: It's Ok

    Anonymous Employee (Current Employee)

    ProsWork at home. Pay is okay. Works around my school schedule.

    ConsTraining should be more realistic. The system seems pretty outdated.
    Training could be a whole lot better. Taking calls is nervous enough and not being fully trained is horrifying. Work at home jobs aren't for everyone especially if you like to see how things are done.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    If you work at home....

    Customer Care Agent (Current Employee)

    ProsNice part time job that pays ok. Do not expect more than that or you will be very disappointed.

    Work and Life balance is great. They are very willing to work around any time you need off.

    ConsYour advancement opportunities for working at home are very limited. If you want to advance I would suggest that you work on site and not at home. I have worked here for over 5 years and they still only offer me 25-20 hours a week of work. There really is no full time available. Right now the company is run by the "bean counters" so make sure that you shovel those calls through as fast as possible. They expect about 10 calls per hour and have a lot of talking points to hit so this is not an easy job. They expect "one call resolution" and it is just about impossible to actually do.

    Right now the refund business is not as robust as it once was. Less refunds are being given out and everyone is attempting to add other services that will take up the slack. Add to this that the last 2 founders are leaving this year. So there are a lot of changes going on that will affect how many hours we all work and the financial health of the company. Every day we get new directives. Change is constant.

    Advice to Senior ManagementInstead of only hearing from the managers when you make a mistake, how about giving us more "pats on the back" when we do something good. I agree that the training is very lacking and could use improvement.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Good stepping-stone

    Anonymous Employee (Current Employee) Buffalo, NY

    ProsCasual dress environment, flexible work hours and location (within reason and dependent on position), exposure to many different practices and challenges in higher education

    ConsLittle opportunity for advancement or even development within your position

    Advice to Senior ManagementHire a consultant to teach you how to effectively motivate and manage your employees. Everyone in management are great employees and are smart, but that doesn't make them good managers or supervisors. This is a skill set that desperately needs to be developed. Also, it wouldn't hurt to consider hiring someone who specializes in talent management or a chief learning officer.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good Company, Growing Fast

    Senior Software Developer (Current Employee) Buffalo, NY

    ProsBeer Cart Friday's, Free Lunch 3 days a week, Recognition Program, Lots of extracurricular participation opportunities (volunteering, fitness, etc...)

    ConsHealth benefits are quite poor for certain employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    a great company

    Analyst (Former Employee) New Haven, CT

    Prosgood working environment, friendly people, good corporate culture

    Conswork often requires long hours, hard to maintain work life balance

    Advice to Senior Managementwork less hours

    No, I would not recommend this company to a friend

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