Higher One

www.higherone.com
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Higher One Reviews

Updated February 25, 2015
Updated February 25, 2015
12 Reviews
4.0
12 Reviews
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Mark Volchek
12 Ratings

12 Employee Reviews Back to all Reviews

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  1.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Based Customer Care Agent
    Current Employee - Home Based Customer Care Agent

    I have been working at Higher One part-time (less than a year)

    Pros

    I enjoy the opportunity to work from home. I'm retired and wanted something to keep me feeling productive and focused, so I work 20 hours per week. 20 hours is what I specified, other schedules are available. I also like the fact that I am an employee. I don't want to deal with filing quarterly income estimates, paying my own social security etc. I'd rather let them handle that. I am paid $11 per hour, which is what I was offered when I started 6 months ago. Pay is never late and always correct. There are opportunities for additional hours at times, as well as opportunities for unpaid days off upon request. The other employees I interact with remotely are pleasant and professional.

    Cons

    Relatively low pay
    I wish I had more flexibility as far as my work schedule, but I understand that isn't possible for this type of job
    There is a lot to learn and a lot to know to do the job well

    Advice to ManagementAdvice

    Offer some type of pay incentive for adherence and QA ratings.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One

    Pros

    Flexible hours
    reasonable pay
    Friendly atmosphere
    Free lunches

    Cons

    Nothing to say. I enjoy working here.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Error Resolution Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Error Resolution Specialist in Tampa, FL
    Former Employee - Error Resolution Specialist in Tampa, FL

    I worked at Higher One part-time (more than a year)

    Pros

    Flexible Hours, PTO, and Excellent Team Support. If you do your job well, you will advance to other areas. Training is straight forward and self explanatory. Great support from most all areas of the company. "Great" team support. Good pay and some flexibility in hours.

    Cons

    Metrics can be somewhat rigid, but you can expect this to any remote center position. Systems used can sometimes drop out without warning, but adherence is supportive of this.

    Advice to ManagementAdvice

    Listen to your employees. Take into consideration your clients, and their concerns and address them from a corporate prospective. If repeated issues continue to rise, be objective and address them for change. I feel this would be a considerable benefit to both your employees and the company image.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Going through a rough patch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New Haven, CT
    Former Employee - Anonymous Employee in New Haven, CT

    I worked at Higher One full-time

    Pros

    Great culture and amenities (free lunch 3 days a week, gym, fun committee, wellness committee, casual dress code, open work environment, free parking, plenty of activities to participate in)
    Smart, hardworking, innovative coworkers, opportunity for growth and promotion.

    Cons

    There has been some negative press and some increased pressure on the industry that Higher One serves and thus Higher One too. As a result it is a more challenging environment for the company, the leadership, and each individual contributor and the employee morale has taken a huge hit.

    Advice to ManagementAdvice

    You have a lot of talent in your employees, don't lose them while you focus on fighting through the current external pressures.

    Recommends
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Good Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Based Customer Care Agent in Columbus, GA
    Current Employee - Home Based Customer Care Agent in Columbus, GA

    I have been working at Higher One part-time (less than a year)

    Pros

    Reasonable Pay. Good Training. Working at Home

    Cons

    Low hours, Seasonal term. Long time response for assistance

    Advice to ManagementAdvice

    Add more agents to assist new agents.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Flexible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Service Representative in Richmond, VA
    Former Contractor - Customer Service Representative in Richmond, VA

    I worked at Higher One as a contractor (more than a year)

    Pros

    Decent pay for a telecommute position, flexible hours!

    Cons

    I had no bad experiences with this company.

    Advice to ManagementAdvice

    Performance reviews should be done on a consistent basis!

  8.  

    Pretty

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Higher One part-time

    Pros

    Good Pay, Flexible schedule,

    Cons

    The training is self paced. Confusing.

  9.  

    Great Culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One full-time (more than 3 years)

    Pros

    Great culture - fun activities, community involvement, free lunch 3x a week, on-site fitness facility.

    Cons

    1-year wait to participate in the 401(k). Only offers high deductible health insurance plans.

    Advice to ManagementAdvice

    Allow employees to participate in the 401(k) when other benefits are effective - company match can be after a year, but at least let me contribute towards my retirement w/o the long wait. Provide other health insurance options - not just HDP. I'd pay more for a co-pay plan.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great Opportunity if You're Willing to Work Hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One full-time

    Pros

    Embrace Creativity
    Value Open Communication
    Cool Building and Free Food
    Teams generally work well together

    Cons

    The commitment to "There is a Way" sometimes means taking on lots of projects at once, even when resources are stretched thin.

    Advice to ManagementAdvice

    Keeping the company a great place to work will come from continuing to live out the core values, not just increasing unique benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    home agent job is gre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Agent in New Haven, CT
    Former Employee - Customer Care Agent in New Haven, CT

    I worked at Higher One part-time (less than a year)

    Pros

    easy job to do if you know ur material

    Cons

    training is teach your self

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