Higher One
3.3 of 5 21 reviews
www.higherone.com New Haven, CT 500 to 999 Employees

Higher One Reviews

Updated Mar 3, 2014

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3.3 21 reviews

                             

75% Approve of the CEO

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Mark Volchek

(8 ratings)

69% of employees recommend this company to a friend
6 Employee Reviews Back to all reviews
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Overall an ok company to work for, but training could be more thorough

Customer Care Specialist (Former Employee)
Boston, MA

I worked at Higher One part-time for less than a year

ProsGood pay scale, get to work out of my home. Never have to work on weekends. Company will pay a portion of your phone bill each month.

ConsNo benefits because most jobs are seasonal part time. AFter working the first season, you are sometimes not allowed to have the same schedule as before. Problems with the software connections weekly.

Advice to Senior ManagementManagement should not penalize employees for company's software/computer problems. Previous employees should have choice of schedule before new employees.

Yes, I would recommend this company to a friend

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If you work at home....

Customer Care Agent (Current Employee)

I have been working at Higher One part-time for more than 5 years

ProsNice part time job that pays ok. Do not expect more than that or you will be very disappointed.

Work and Life balance is great. They are very willing to work around any time you need off.

ConsYour advancement opportunities for working at home are very limited. If you want to advance I would suggest that you work on site and not at home. I have worked here for over 5 years and they still only offer me 25-20 hours a week of work. There really is no full time available. Right now the company is run by the "bean counters" so make sure that you shovel those calls through as fast as possible. They expect about 10 calls per hour and have a lot of talking points to hit so this is not an easy job. They expect "one call resolution" and it is just about impossible to actually do.

Right now the refund business is not as robust as it once was. Less refunds are being given out and everyone is attempting to add other services that will take up the slack. Add to this that the last 2 founders are leaving this year. So there are a lot of changes going on that will affect how many hours we all work and the financial health of the company. Every day we get new directives. Change is constant.

Advice to Senior ManagementInstead of only hearing from the managers when you make a mistake, how about giving us more "pats on the back" when we do something good. I agree that the training is very lacking and could use improvement.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Work at Home: It's Ok

Anonymous Employee (Current Employee)

I have been working at Higher One

ProsWork at home. Pay is okay. Works around my school schedule.

ConsTraining should be more realistic. The system seems pretty outdated.
Training could be a whole lot better. Taking calls is nervous enough and not being fully trained is horrifying. Work at home jobs aren't for everyone especially if you like to see how things are done.

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Good stepping-stone

Anonymous Employee (Current Employee)
Buffalo, NY

I have been working at Higher One full-time for more than a year

ProsCasual dress environment, flexible work hours and location (within reason and dependent on position), exposure to many different practices and challenges in higher education

ConsLittle opportunity for advancement or even development within your position

Advice to Senior ManagementHire a consultant to teach you how to effectively motivate and manage your employees. Everyone in management are great employees and are smart, but that doesn't make them good managers or supervisors. This is a skill set that desperately needs to be developed. Also, it wouldn't hurt to consider hiring someone who specializes in talent management or a chief learning officer.

Yes, I would recommend this company to a friend

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Good Company, Growing Fast

Senior Software Developer (Current Employee)
Buffalo, NY

I have been working at Higher One full-time for more than a year

ProsBeer Cart Friday's, Free Lunch 3 days a week, Recognition Program, Lots of extracurricular participation opportunities (volunteering, fitness, etc...)

ConsHealth benefits are quite poor for certain employees

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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a great company

Analyst (Former Employee)
New Haven, CT

I worked at Higher One as an intern for less than a year

Prosgood working environment, friendly people, good corporate culture

Conswork often requires long hours, hard to maintain work life balance

Advice to Senior Managementwork less hours

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Higher One reviews and ratings — including employee satisfaction and approval rating for Higher One CEO Mark Volchek. All 6 reviews posted anonymously by Higher One employees.