Higher One Reviews

Updated June 17, 2015
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3.0
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Recommend to a friend
Approve of CEO
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Marc Sheinbaum
3 Ratings

Pros
  • I enjoyed that I was able to work from home (in 10 reviews)

  • Free lunch, free parking and onsite fitness center (in 5 reviews)

Cons
  • No further to go once you work from home (in 4 reviews)

  • No benefits because most jobs are seasonal part time (in 3 reviews)

More Pros and Cons

22 Employee Reviews

Sort: Popular Rating Date
  1. Customer care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Based Customer Care Agent in New Haven, CT
    Current Employee - Home Based Customer Care Agent in New Haven, CT

    I have been working at Higher One full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The best when it comes to working from home

    Cons

    Being outsource about to be out of a job

    Advice to Management

    No comments


  2. Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Challenged to solve complex problems.

    Cons

    Lack of internal communication. Lack of clear career paths.


  3. Customer Service

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One

    Pros

    Nice Company Overall I like it

    Cons

    Nothing Much on the Downside


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    culture

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Account Executive in New Haven, CT
    Former Employee - Account Executive in New Haven, CT

    I worked at Higher One full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Higherone provides a great culture to thrive in. Management is supportive and gives you the entrepreneurial freedom to succeed in any division of the company. Family oriented environment.

    Cons

    Sometimes management is removed from what is actually going on in the field, day to day activities.

    Advice to Management

    I would advise management to spend more time with remote reps on meetings to get a feel for customer feedback during presentations.


  6. Implementation Specialist

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Higher One

    Pros

    Good atmosphere to work in

    Cons

    Small Company, limiting advancement opportunities


  7. Customer Service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Oneida, KY
    Current Employee - CSA in Oneida, KY

    I have been working at Higher One part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training. You are well prepared to assist customers by the time you're through training.

    Cons

    Communication is hit or miss with at home workers.

    Advice to Management

    Reward your employees who go the extra mile.


  8. Helpful (1)

    Good place to work to build resume

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk II in New Haven, CT
    Former Employee - Help Desk II in New Haven, CT

    I worked at Higher One full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The office culture is great. Fun atmosphere, free lunches, and a beautifully renovated historical building (New Haven location). When I was there knowledge and idea sharing ran rampant in my department. Others were always very helpful. I learned a lot working here and had a great time doing it. They do a lot for morale in the sense of coffee bar, games in the break rooms, social events, etc...

    Cons

    Compensation is low (25th percentile). Personally I felt I was being held back from advancement because I was needed on my team. The company grew too large too fast for its own good and they lost a lot of good people because of it. Middle management tends to kill the culture for the newbie employees. It was fun to work at when it was a smaller company but started to lose it's appeal after a while. Overworked and under appreciated. Free lunch and coffee only gets you so far.

    Advice to Management

    Lighten up. Let employees explore their talents and move to other teams if they want to. Internal cross training is a good thing. If you come to work at HO realize it's not a normal corporate culture so be prepared to adjust accordingly.


  9. Good and Bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Higher One

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    I think that the pay is good for staying home to work, and if you like to train basically on your own, you will like it. Not a lot of help from chat coaches. Have an outline to follow, but not a lot of structure. Could have a little more of a classroom setting so that there is someone there to explain things to you other than how to log in and out.

    Cons

    Think that the chat coaches could be a little more informative to the material and not just how to log in and out of systems. Don't plan on swaying from your schedule at all. It would also be nice to have a little time on phones before they cut you loose! And as far as phones, they need to have a system like a SIP phone or something that you can dial in on your computer. Land lines are not something everyone is interested in having anymore and the only way you can work for this company. Some of the people you talk with are very nice and others are young and just don't get it/1

    Advice to Management

    I would definitely look into a secure server to connect everyone so that you don't have to have a land line. Please look at the people as employees and not just replaceable!


  10. Helpful (1)

    Seasonal Home Based Customer Care Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Customer Service Representative in Saint Petersburg, FL
    Current Employee - Seasonal Customer Service Representative in Saint Petersburg, FL

    I have been working at Higher One part-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Work from home, support team, resources, flexibility. OK pay for what your doing.

    Cons

    Only twenty hours of training before you are put on the phones. Hours spent sitting and if you get up it impacts your adherence score.

    Advice to Management

    For those on phones for hours on end I would suggest incorporating breaks so people can get up and stretch their legs.


  11. Helpful (2)

    The Higher One home-based job is a great place to work; opportunity to work from the comfort of your home.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Home Based Customer Care Agent in Orlando, FL
    Former Contractor - Home Based Customer Care Agent in Orlando, FL

    I worked at Higher One as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The corporate culture came across as each employee was helpful and accountable toward one another. Help and support was expected and embraced. The online training for home-based representatives was good, just a little disorganized but with some improvements can be made seamless.

    Cons

    The banking products are terrible. Most of the bad calls that came from the students were because they kept having to resubmit their identification documents over and over and over again before they could get access for their account and funds. This needs to be changed. Also, they need to do more support the training for new home-based hires that they already have instead of constantly rehiring and retraining new hires each peak season.

    Advice to Management

    Stop touting that you have a great banking product for students. You do not. Charging them for replacement cards and certain transactions is ridiculous. Some of the fees you offer are actually predatory. Create a better way for students to submit their identification documents. CALL them if you receive illegible documents more than once instead of simply sticking them back into the system. They have enough frustrations ahead of them. Don't be the first source of it. Luckily, you hire agents who really do care and work to help students through what the agents know is really a hot mess.



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