Hightail

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Hightail Reviews

Updated April 6, 2014
Updated April 6, 2014
65 Reviews

3.7
65 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hightail Chairman of the Board and Chief Executive Officer Brad Garlinghouse
Brad Garlinghouse
41 Ratings

Review Highlights

Pros
  • Lots of flexibility to help achieve that work/life balance (in 5 reviews)

  • Brad Garlinghouse is on a mission to turn the company around (in 6 reviews)


Cons
  • Most of the upper management is clueless on what it takes to run a company (in 4 reviews)

  • Growth has slowed and they are in a much more competitive market with entrants like Google Drive (in 2 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Hightail = High School = A Vicious Cycle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Campbell, CA
    Current Employee - Anonymous Employee in Campbell, CA

    Pros

    Smart, talented, and hard working people. Good space to be in. Lots of opportunity and growth. Tons of fun stuff scheduled for the employees throughout the year like massages, weekly lunches, movies, company picnic, beer cart on Fridays, free coffee on Mondays at Barefoot, and "unlimited" PTO.

    Cons

    The culture and its values is like a beautiful house built on top of a graveyard. There are more people leaving than getting hired every day. It's like high school with all the drama. We all know what the problems and issues are (incompetent people, bad environments, constant reorg, lack of transparency, bad processes, nepotism), but Mgmt. seems to be wearing their rosy colored glasses on full time. They're either ignoring the problems and hoping it'll solve itself or it's not being addressed properly.

    Advice to ManagementAdvice

    If you're fostering a feedback culture, please listen, pay attention to those around you, and take corrective actions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 7 people found this helpful  

    Worst. Place. Ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Campbell, CA
    Current Employee - Anonymous Employee in Campbell, CA

    Pros

    None. Really. NONE. I truly wish I could write some. Only small silver lining is that there are two good people I work with.

    Cons

    The organization is BLEEDING. Every Monday there are multiple voluntary departures. Recently very high profile ones left, including head of design. Management thinks that not announcing these is a good strategy. People simply disappear.

    This week has reached a new level of urgency. People have started announcing their departures in mid week. They are not waiting for Monday or Friday.

    HR is totally oblivious of severity this fundamental issue. They arranged a team-building event of watching Lego Movie which had severe unintended consequences. Now they are doing a mandatory strength finder exercise. The company is having a heart attack and they are busy putting nail polish ... on the little toe!

    Until last week the departures were restricted to a few departments. Now it is a pandemic across the company. I am worried sick about company future.

    There is complete lack of trust among teams and individuals. Job security is highest priority.

    Advice to ManagementAdvice

    Just because you are in cloud services industry does not mean that you have to have your heads in the clouds. Please, o please, come down to the 2nd or 3rd floor, literally AND figuratively. You are SO removed from the real workings of the company.

    The top management is not experienced. None, I mean, NONE, of them had previously been CXOs. Most, if not all, of the VPs are first time VPs in their lives. Guys, this is a real company, not a CXO training school funded by investor moneys. Get some real talent and experience guys. I will not be surprised if the top management is let go in 1 or 2 quarters. I will congratulate the board if that happens and I am still around.

    PLEASE STOP REALIGNMENT AND REORGANIZATION, PLEASE! We have work to do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Representative  in  Campbell, CA
    Former Employee - Customer Support Representative in Campbell, CA

    Pros

    As far as the pro, the only thing is they had good benefits.

    Cons

    Very low pay compare to other company. Was overworked for the salary that I was making. They seems to not really care about employee's opinion and feel that promotion was based on favoritism, not hard work.

    Don't try to work so hard to get promoted as that will not happen. Promotion was based on favoritism and regardless, how hard you work, you don't get recognized.

    Advice to ManagementAdvice

    Before making decision for promotion, look at who work hard first and recognized the person based on that. Not promoting because you like that person.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Rebrand to be relevant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support  in  Campbell, CA
    Former Employee - Customer Support in Campbell, CA

    Pros

    Cool location and good benefits. Campbell gym and onsite gym are really convenient.

    Cons

    Fix your internal problems and infrastructure. The same problems persist for the last 2 years and continue to plague their customer base. If you are going to enter the cloud space and be relevant make sure you have the infrastructure to back it up. (Pun intended)

    Advice to ManagementAdvice

    Stop being cheap and pay for quality A players in Engineering and in Support. Too many middle management and too many meetings, too much talking and not enough execution.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Revolving Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering Manager  in  Campbell, CA
    Former Employee - Engineering Manager in Campbell, CA

    Pros

    Many talented employees who have the skills to succeed
    A consumer product with a good track record

    Cons

    Constant shuffling of executives
    No Enterprise product or sales expertise
    Consumer product pretending to be enterprise
    Sales leadership is non-existent
    Poor track record of retaining good employees (employees are constantly waiting to be fired)

    Advice to ManagementAdvice

    Bring in new sales management
    Determine if you are really going to play in the enterprise space, and if so, invest the right resources (people, product, budget, expertise, etc)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    No clear direction. Trying to hard to play catch up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Manager  in  Campbell, CA
    Former Employee - Senior Marketing Manager in Campbell, CA

    Pros

    Good hours, not demanding. Free lunch Monday's. No set PTO days allow for lot's of time off. Some good talent works there but disgruntled.

    Cons

    too many cooks in the kitchen. Departments step on each others toes. Testing is never controlled as no true owner of tasks. Each release causes tracking to be left off pages, servers down days at a time, site outages. Also they own their own hardware. Senior Director and above get preferred stock so can divide assets if they fail.
    Several times when I worked there they asked employees to write positive reviews on Glassdoor. If you read something that sounds too good to be true, it is.

    Advice to ManagementAdvice

    Get it together. Clear goals that align with company vision. Stop trying to be nice with free mini iPads and contests and set a direction for employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Lipstick on a Pig

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Campbell, CA
    Current Employee - Anonymous Employee in Campbell, CA

    Pros

    Campbell is really a great location, particularly in the Pruneyard. There is plenty of parking (huge parking garage 50 yds away) despite what some others have said and the selection of restaurants within walking distance is excellent.

    Cons

    The new management team is a good ol' boys network that's running the company into the ground. A lot of money is being spent to put a new face on the company, but many of the underlying problems are not getting fixed. This pattern has been seen before with Garlinghouse at the helm.

    Advice to ManagementAdvice

    Start concerning yourself a little less with being "hip" and more with building great software.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Zero Vision--Inexperienced Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Campbell, CA
    Former Employee - Anonymous Employee in Campbell, CA

    Pros

    Great south bay location--. That is it.

    Cons

    Once upon a time YSI was a GREAT company with a very bright future, but sadly the new team of so-called "leaders" have ruined any chance that YSI will ever be known as one of the best companies in the valley, let alone--the world. Seriously, that's laughable. Their "edgy" vision is simply a group of inexperienced people with inflated egos and titles.

    Advice to ManagementAdvice

    Wake up and start hiring experienced (proven) leaders with realistic, thought-ful goals and create a set of values that peopel can rally behind.

    Doesn't Recommend
    Disapproves of CEO
  10. 4 people found this helpful  

    Unrealistic deadlines, used "Agile" as excuse to harry and burn out engineers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  Campbell, CA
    Former Employee - Senior Software Engineer in Campbell, CA

    Pros

    Tues 2 hour lunch for workout and play sports. Good quality of life ethic.

    Cons

    "Gain transparency into current status" is the calling phrase for bullying and most engineers were appalled at lack of trust by upper management.

    Word on the street, is YSI has lost any potential window of opportunity for going public.
    I saw 2 years ago, all the hires were made to do just that; finance, etc.
    If it still hasn't happened, it could be years, IF EVER. Current employees, don't delude yourselves...

    Advice to ManagementAdvice

    I have never worked at such a horrible "shark tank" in all my life. Fire all the Eng Managers and START OVER. People come first, NOT SCHEDULE, bring expectations down to realistic goals, not 60 hour "pull it out of your butt" demands that have engineers as resources instead of human beings... Poor technology stack; think about maint and long term instead of new features constantly. Listen to your engineers instead of poking them with sticks. Think about someone besides yourselves and your obvious selfish intentions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 6 people found this helpful  

    Might be a great place to work in a year or two, but not right now.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Sales Executive  in  Campbell, CA
    Former Employee - Sales Executive in Campbell, CA

    Pros

    Current CEO Brad Garlinghouse has plans to move this company into interesting territory.

    Cons

    Environment is still very political. Mid-level management only looks out for themselves, which has resulted in short-sighted decisions being made that effect the quality of the product. Very little room for growth.

    Advice to ManagementAdvice

    Put more effort into thinking about the company and less effort into thinking about your careers.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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