Hilton Worldwide Reviews

Updated May 8, 2015
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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
6 Ratings

Pros
  • Team member travel program is a huge plus (in 28 reviews)

  • Good benefits that sums that up (in 38 reviews)

Cons
  • They do not care about work life balance but give it all talk as if they do care (in 31 reviews)

  • hard working long hours expected (in 38 reviews)

More Pros and Cons

14 Employee Reviews

Sort: Popular Rating Date
  1. Micro-manage

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carrollton, TX
    Current Employee - Anonymous Employee in Carrollton, TX

    I have been working at Hilton Worldwide full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Nothing, nothing, nothing, nothing...oh, and did I say, nothing!

    Cons

    Lazy employees, bad attitude, lack of leadership, unprofessional. Management focuses on errors, and brings that to the forefront when it comes time for reviews, rather than focusing on one's work for the whole year. They seem to remember the bad; not the hard work people do on a day-to-day basis. When it’s time for reviews, that's when you notice how much you are appreciated - NOT! Why are people allowed to wear ear-buds in the office? When did professionalism and respect die!?!?

    Advice to Management

    Wake-up and quit allowing bad behavior, bad attitude and lack of leadership - this is the cause of constant turn-over and dissatisfied employees.


  2. Hilton Home reservationist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Hilton Worldwide full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Fun training. can work at home at your own hours.

    Cons

    Training fun, but not what needed on computers. did not talk about pay until hired. Work a lot and computer service from Hilton not always working and they would blame you, unfair. Some people already quit in about a month. It was not what was expected for a lot of people. You have to account for every second. if you go to the bathroom, only two times allowed at a certain time , you have to log off and on, very stressful. Instructions very nice, but not always truthful.

    Advice to Management

    Be honest!


  3. Helpful (4)

    Nightmare on Hilton Street

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager - Web Development Team in Dallas, TX
    Former Employee - Manager - Web Development Team in Dallas, TX

    I worked at Hilton Worldwide

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get a lot of PTO

    Cons

    Can we say BULLY Tactics. Lets start with Director and VP level leadership. The director and VP level management is immature and unprofessional. Working for Hilton I felt like I was in high school again. If you are not apart of the clique you are out. The leadership provides little vision and no support. They create a culture of discord and disrespect. I have never seen a group like this. Everyone there treated me like crap and I never truly got an opportunity to thrive. Also, they work in silos and never come together as a team. There is a lot of finger pointing and throwing each other under the bus. Now the work, I have not seen a single project go out effectively, this is due to not working together. I forgot to mention they lead by fear and not respect.. It was a Nightmare. I will never work for Hilton again.. Also not open to new people coming in.. If you have not been with the group for 10 to 15 years, start kissing up.. only way to survive

    Advice to Management

    Get rid of your VP and Director level leadership and start all over again.


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  5. Helpful (1)

    Stay Away From eCommerce

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ECommerce Manager in Addison, TX
    Current Employee - ECommerce Manager in Addison, TX

    I have been working at Hilton Worldwide full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Vacation policy. Great hotel discounts. A lot of $ is invested in online learning programs. Good 401K.

    Cons

    Leadership. Portfolio size. Poor leadership training. Poor future job opportunities unless you are willing to move to D.C or Memphis. Initiatives move at a snail's pace due to poor leadership at the very top that fails to trust their managers.This blocks improvements from being accomplished.

    Advice to Management

    Advice to prospective employees: Hilton Worldwide is a great company to work for. The franchise eCommerce department is a nightmare. Leadership is out of touch with the day to day work load of eCommerce managers. Managers are faced with growing portfolios that range upwards of 60-70 hotels and expectations are increasing. Turnover is high. Hope for the future is bleak. Comparable hotelier portfolio sizes are much more reasonable (10 - 20) and even the owned portfolios are reasonable (~10 properties). Understand what role you are truly taking on.


  6. Tons of promise but no hope

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Specialist in Dallas, TX
    Former Employee - Reservation Sales Specialist in Dallas, TX

    I worked at Hilton Worldwide

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Being employed in a tough job market and working from home.

    Cons

    low pay, long hours, horrible compensation plan, training that was as close to a waste of time i've ever been in. the chances of you being able to use your discount at a hotel are lower then your chances of hitting the lottery. you most provide computer, pay for phone, pay for chair, desk, internet connection. Waste of time when on your first day of training they demand an on the spot drug test as well as a photo to prove you have a nice work space but are not willing to spend a dime towards theses requirements.

    Advice to Management

    stop making it a revolving door and build a strong team


  7. Supervisor contact center reservation sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Supervisor in Carrollton, TX
    Former Employee - Sales Supervisor in Carrollton, TX

    I worked at Hilton Worldwide full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Various schedules available, Good values, recognized brands and company with a global footprint. Great products, travel benefits and good training. Located conveniently in Carrollton Texas.....close to Addison, Dallas, Farmers Branch and other suburbs.

    Cons

    Good values on paper only - Terrible culture (Good old boys club) It's really who you know and kiss up to that matters - not how good you are. Contact center is rife with politics, corruption and manipulation of metrics by various means such as outages, call gating, guest survey score and quality assurance data manipulation etc.

    Advice to Management

    Please stop being corrupt. The executives distance themselves from the populace - there is still value in a handshake and a pat on the back. Be sincere and don't manipulate the metrics - allow team members to earn what is theirs. Please ensure that corrupt members of management are dealt with rather than allowing them to form cliques which HR and upper management encourage and defend, with the intention of crushing any opposition or dissenting voices.


  8. Guest Assistant Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Carrollton, TX
    Current Employee - Guest Service Agent in Carrollton, TX

    I have been working at Hilton Worldwide full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get paid every two weeks. You get to stay at the hotel maybe once during your time at the company.

    Cons

    Guest Assistant Department is the worse department in the WORLD. Management will try to figure out a way out of giving you a raise after a year of working in the call center and taking over 250 calls a week. Employee turnover is welcomed by management since they would rather not keep you at the company. During training, they try to convince you it is a great company, knowing you may not be there for only two or three months. People start getting fired after 6 weeks to 2 months. The policies change every week, One supervisor will give you recommendations to improve, then they switch supervisors on you after two months. They new supervisor will give you information inconsistent from your last supervisor. You can never get ahead at this company. This position should be considered as a temporary position. You will never enjoy working here. Get your money after one month and run.

    Advice to Management

    The Carrollton, Texas office is like working for a budget in or a motel. It gives Hilton a bad image.


  9. Helpful (3)

    At home Reservation Specialist dallas tx.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Agent in Carrollton, TX
    Former Employee - Work At Home Agent in Carrollton, TX

    I worked at Hilton Worldwide part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    This was for a at home reservation "specialist", in Dallas TX, there were really no pros, aside from the minuscule discount they give you, if you every have the chance to travel, which you have to go through red tape.

    Cons

    The "I" in Hilton stands for integrity... But its funny because they literally want you to pay for a land line, equipment to do the work, with 7 weeks of mandatory training on 9 bucks an hour. IF they did have any integrity whatsoever they would know no one can live off of that and pay for your own equipment, and yet be forced to train for doing basic tasks.

    Advice to Management

    Know what integrity really means , Hilton is making 359 million in net income, last year but decides to pay employees like its the 1970.


  10. Helpful (3)

    Misleading

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ECommerce Manager in Dallas, TX
    Former Employee - ECommerce Manager in Dallas, TX

    I worked at Hilton Worldwide full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    large company with many employee perks

    Cons

    culture of adequacy....not looking to make real change as it is organized with a fiefdom mentality where all are too afraid to make a mistake.

    Advice to Management

    Listen to the employees that have real experience and not execs with newsletter educations in the digital space


  11. Helpful (4)

    eCommerce Manager, Edge Fund

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ECommerce Manager in Dallas, TX
    Former Employee - ECommerce Manager in Dallas, TX

    I worked at Hilton Worldwide full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Hotel discounts, well known brand, good city, good location, good benefits, friendly peers, covered parking, snack area, vending machine, water fountain

    Cons

    Extremely high turnover, poor training, unusual workloads (portfolios of 30+ hotels), mismatch hiring (e.g. they hire strategists and place them in analytical roles), unclear departmental divisions, busy work for the sake of busy work (endless checklists, audits, etc), inexperienced people managers

    Advice to Management

    Are you a ninja master at placing checks in checkboxes? Are you passionate about copying and pasting text, uploading images, and correcting spelling? Do you love pulling reports and creating graphs, leaving the meaningful work to other people? If you answered yes to all three, than this is the job for you!

    Hilton's eCommerce department didn't hire people like the above when I was there. Instead, they hired seasoned professionals from Fortune 500 companies and digital ad agencies, with backgrounds in strategic digital marketing, and placed them in predominately administrative and highly mundane eComm Manager roles. Not a good fit.

    We were assigned portfolios consisting of dozens of hotels (mostly motels), and we were expected to conduct endless audits, pull endless reports, and fill out endless checklists that constituted our day-to-day responsibilities - all day, every day. Additionally, we were responsible for website maintenance (swapping out promos, correcting spelling, etc). It appears things haven't changed. The average tenure of eCommerce Managers is currently around 1 year before leaving the company. High turnover = unhappy employees.

    They should consider only hiring individuals with hospitality backgrounds and specifically individuals from Revenue Management. The roles are very similar - analyzing data and conducting root cause analysis for assigned hotels (but from an online perspective and with the added layer of audits, checklists and website maintenance...and more audits and checklists).

    Actual online strategy/execution is managed by other teams (Demand Generation, Search, Social, etc.).



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