Hilton Worldwide

www.hiltonworldwide.com
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Hilton Worldwide Reviews in Dallas-Fort Worth, TX

Updated February 23, 2015
Updated February 23, 2015
11 Reviews
1.0
11 Reviews
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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
11 Ratings

Review Highlights

Pros
  • Team member travel program is a huge plus (in 28 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 38 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 31 reviews)

  • long hours and advancement can take time depending on the management company (in 38 reviews)

More Highlights

11 Employee Reviews Back to all Reviews

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  1.  

    Stay Away From eCommerce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ECommerce Manager in Addison, TX
    Current Employee - ECommerce Manager in Addison, TX

    I have been working at Hilton Worldwide full-time

    Pros

    Vacation policy. Great hotel discounts. A lot of $ is invested in online learning programs. Good 401K.

    Cons

    Leadership. Portfolio size. Poor leadership training. Poor future job opportunities unless you are willing to move to D.C or Memphis. Initiatives move at a snail's pace due to poor leadership at the very top that fails to trust their managers.This blocks improvements from being accomplished.

    Advice to ManagementAdvice

    Advice to prospective employees: Hilton Worldwide is a great company to work for. The franchise eCommerce department is a nightmare. Leadership is out of touch with the day to day work load of eCommerce managers. Managers are faced with growing portfolios that range upwards of 60-70 hotels and expectations are increasing. Turnover is high. Hope for the future is bleak. Comparable hotelier portfolio sizes are much more reasonable (10 - 20) and even the owned portfolios are reasonable (~10 properties). Understand what role you are truly taking on.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Tons of promise but no hope

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Sales Specialist in Dallas, TX
    Former Employee - Reservation Sales Specialist in Dallas, TX

    I worked at Hilton Worldwide

    Pros

    Being employed in a tough job market and working from home.

    Cons

    low pay, long hours, horrible compensation plan, training that was as close to a waste of time i've ever been in. the chances of you being able to use your discount at a hotel are lower then your chances of hitting the lottery. you most provide computer, pay for phone, pay for chair, desk, internet connection. Waste of time when on your first day of training they demand an on the spot drug test as well as a photo to prove you have a nice work space but are not willing to spend a dime towards theses requirements.

    Advice to ManagementAdvice

    stop making it a revolving door and build a strong team

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Supervisor contact center reservation sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Supervisor in Carrollton, TX
    Former Employee - Sales Supervisor in Carrollton, TX

    I worked at Hilton Worldwide full-time (more than 10 years)

    Pros

    Various schedules available, Good values, recognized brands and company with a global footprint. Great products, travel benefits and good training. Located conveniently in Carrollton Texas.....close to Addison, Dallas, Farmers Branch and other suburbs.

    Cons

    Good values on paper only - Terrible culture (Good old boys club) It's really who you know and kiss up to that matters - not how good you are. Contact center is rife with politics, corruption and manipulation of metrics by various means such as outages, call gating, guest survey score and quality assurance data manipulation etc.

    Advice to ManagementAdvice

    Please stop being corrupt. The executives distance themselves from the populace - there is still value in a handshake and a pat on the back. Be sincere and don't manipulate the metrics - allow team members to earn what is theirs. Please ensure that corrupt members of management are dealt with rather than allowing them to form cliques which HR and upper management encourage and defend, with the intention of crushing any opposition or dissenting voices.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Guest Assistant Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent in Carrollton, TX
    Current Employee - Guest Service Agent in Carrollton, TX

    I have been working at Hilton Worldwide full-time (more than 3 years)

    Pros

    You get paid every two weeks. You get to stay at the hotel maybe once during your time at the company.

    Cons

    Guest Assistant Department is the worse department in the WORLD. Management will try to figure out a way out of giving you a raise after a year of working in the call center and taking over 250 calls a week. Employee turnover is welcomed by management since they would rather not keep you at the company. During training, they try to convince you it is a great company, knowing you may not be there for only two or three months. People start getting fired after 6 weeks to 2 months. The policies change every week, One supervisor will give you recommendations to improve, then they switch supervisors on you after two months. They new supervisor will give you information inconsistent from your last supervisor. You can never get ahead at this company. This position should be considered as a temporary position. You will never enjoy working here. Get your money after one month and run.

    Advice to ManagementAdvice

    The Carrollton, Texas office is like working for a budget in or a motel. It gives Hilton a bad image.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    At home Reservation Specialist dallas tx.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Agent in Carrollton, TX
    Former Employee - Work At Home Agent in Carrollton, TX

    I worked at Hilton Worldwide part-time (less than a year)

    Pros

    This was for a at home reservation "specialist", in Dallas TX, there were really no pros, aside from the minuscule discount they give you, if you every have the chance to travel, which you have to go through red tape.

    Cons

    The "I" in Hilton stands for integrity... But its funny because they literally want you to pay for a land line, equipment to do the work, with 7 weeks of mandatory training on 9 bucks an hour. IF they did have any integrity whatsoever they would know no one can live off of that and pay for your own equipment, and yet be forced to train for doing basic tasks.

    Advice to ManagementAdvice

    Know what integrity really means , Hilton is making 359 million in net income, last year but decides to pay employees like its the 1970.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ECommerce Manager in Dallas, TX
    Former Employee - ECommerce Manager in Dallas, TX

    I worked at Hilton Worldwide full-time (more than a year)

    Pros

    large company with many employee perks

    Cons

    culture of adequacy....not looking to make real change as it is organized with a fiefdom mentality where all are too afraid to make a mistake.

    Advice to ManagementAdvice

    Listen to the employees that have real experience and not execs with newsletter educations in the digital space

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 4 people found this helpful  

    eCommerce Manager, Edge Fund

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ECommerce Manager in Dallas, TX
    Former Employee - ECommerce Manager in Dallas, TX

    I worked at Hilton Worldwide full-time (less than a year)

    Pros

    Hotel discounts, well known brand, good city, good location, good benefits, friendly peers, covered parking, snack area, vending machine, water fountain

    Cons

    Extremely high turnover, poor training, unusual workloads (portfolios of 30+ hotels), mismatch hiring (e.g. they hire strategists and place them in analytical roles), unclear departmental divisions, busy work for the sake of busy work (endless checklists, audits, etc), inexperienced people managers

    Advice to ManagementAdvice

    Are you a ninja master at placing checks in checkboxes? Are you passionate about copying and pasting text, uploading images, and correcting spelling? Do you love pulling reports and creating graphs, leaving the meaningful work to other people? If you answered yes to all three, than this is the job for you!

    Hilton's eCommerce department didn't hire people like the above when I was there. Instead, they hired seasoned professionals from Fortune 500 companies and digital ad agencies, with backgrounds in strategic digital marketing, and placed them in predominately administrative and highly mundane eComm Manager roles. Not a good fit.

    We were assigned portfolios consisting of dozens of hotels (mostly motels), and we were expected to conduct endless audits, pull endless reports, and fill out endless checklists that constituted our day-to-day responsibilities - all day, every day. Additionally, we were responsible for website maintenance (swapping out promos, correcting spelling, etc). It appears things haven't changed. The average tenure of eCommerce Managers is currently around 1 year before leaving the company. High turnover = unhappy employees.

    They should consider only hiring individuals with hospitality backgrounds and specifically individuals from Revenue Management. The roles are very similar - analyzing data and conducting root cause analysis for assigned hotels (but from an online perspective and with the added layer of audits, checklists and website maintenance...and more audits and checklists).

    Actual online strategy/execution is managed by other teams (Demand Generation, Search, Social, etc.).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    Bullying in the workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Hilton Worldwide full-time (more than a year)

    Pros

    It's still a job so you get your paycheck.

    Cons

    incompetent higher management covers up unethical practices ( such as corporate bullying) of those who help them do their jobs and secure their positions.
    Good employees are discriminated and lazy employees are fully supported based on friendships

  10. 2 people found this helpful  

    Micromanaging at its worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Revenue Manager in Dallas, TX
    Former Employee - Revenue Manager in Dallas, TX

    I worked at Hilton Worldwide

    Pros

    Good benefits, good hours. The work is somewhat interesting.

    Cons

    Employees are micromanaged from every level of management. You will spend more time defending your work than actually doing it. Constant criticism even if you are a good performer. Very little room for career growth. Poor pay.

    Advice to ManagementAdvice

    Stop micromanaging. Stop constantly criticizing and point out the good as well as the bad.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    Terrible. The people who make the rules have no clue how the process works.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Care in Dallas, TX
    Former Employee - Customer Care in Dallas, TX

    I worked at Hilton Worldwide

    Pros

    It is good for retirees or stay at home moms

    Cons

    Their management does not listen to the employees. They are always trying to get more and more work for no or little pay. The pay is below average for other positions at other companies. They hire from within; however, they do not train the supervisors on proper rules and regulations.

    Advice to ManagementAdvice

    Listen to your employees seriously and stop making focus groups just to say you did.

    Doesn't Recommend
    No opinion of CEO

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