Hilton Worldwide Reviews

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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
5 Ratings

10 Employee Reviews

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  1. Not good for anyone who doesn't fit neatly into Hilton's limited definition of a good employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Coordinator in Dallas, TX
    Former Employee - Customer Care Coordinator in Dallas, TX

    I worked at Hilton Worldwide full-time (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good travel benefits, ability to work at home.

    Cons

    Limited ability to get time off. Difficult to change schedules. Makes you feel like you've lost control of your own life. Employees who think outside the box--even when it is to the advantage of the company--are discouraged. Tools for further empowerment are repeatedly promised, but they are the proverbial pot at the end of the rainbow.

    Advice to Management

    Recognize employees who have a great deal to offer, even if they do not fit into your precise metrics. Management needs to do more than talk the talk; it needs to start walking, too. Management preaches customer service, but it always gets down to the bottom line, which the last time I checked was at a pretty healthy level.

  2. No Development in the "Development Coach", job is to let the resv. know only what they do wrong, not motivating at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Work From Home in Dallas, TX
    Current Employee - Reservations Work From Home in Dallas, TX

    I have been working at Hilton Worldwide part-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Flexibility in hours, Hotel discounts, work from home, Dallas Reservations.

    Cons

    Not motivating at all, all you hear is what your doing wrong every time you hear from supervisor or "DC", monthly bonus is almost impossible and depends on luck of the calls not your actions. I lost my job due to being sick and running out of emergency time. The dc was out to get rid of me and found a loop of 3 write ups/yr. I had one month out of 56 that I did not meet the 95% attendance and lost my job.

    Advice to Management

    Get rid of the old timers with narrow views that truly do not want to coach employees or develope them, I was never developed. Dc's have way to much subjectivity on evaluating an employees.

  3. Helpful (2)

    Reconsider the service industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Associate in Dallas, TX
    Current Employee - Guest Service Associate in Dallas, TX

    I have been working at Hilton Worldwide full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    OnQ is a very good Property Management System and easy to use.

    Cons

    Working for Hilton was the goal I had while I worked front desk at a low budget independent property for many years. The hospitality industry will most likely make you hate people. Hilton was sadly no better. Low pay (around $10 with experience) for a lot of headache and stress. Standing all day, being busy juggling phones and dealing with cranky travelers who often yell and complain is no way to live. I had to get out.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Management will beat you down

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Sales Specialist in Dallas, TX
    Current Employee - Reservations Sales Specialist in Dallas, TX

    I have been working at Hilton Worldwide part-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    This could be a great company to work for,

    Cons

    So true what the other poster stated, you are micromanaged to death here, they will beat you down telling you every little wrong thing you do on a daily basis, rarely do you get praise for all the positives you do.

    Advice to Management

    Show a little faith and trust in your employees, they are not idiots. No wonder there is such a huge turnover.

  6. Not bad if you don't plan to make a career of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Agent in Carrollton, TX
    Current Employee - Reservation Sales Agent in Carrollton, TX

    I have been working at Hilton Worldwide part-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Flexible hours, you make your own schedule. Great co-workers. Great employee discount. Have the option to trade hours with other agents to accommodate your schedule.

    Cons

    Management doesn't care about their people, they believe in the three strikes you're out rule. It doesn't matter the circumstances. Work at home agents are encouraged to come onsite for activities, but it's not worth it, they don't care. I would only recommend working from home with Hilton if you are attending school and need a part-time job.

    Advice to Management

    Be more open-minded

  7. Helpful (1)

    Micromanaged and pointless tasks

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Revenue Manager in Dallas, TX
    Current Employee - Revenue Manager in Dallas, TX

    I have been working at Hilton Worldwide

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Interesting job
    Fun hotels to work with

    Cons

    Senior management makes up so many needless tasks that it is hard to actually do your job! Some team members are micromanaged more than others. Advancement is not on a level playing field.

    Advice to Management

    Back off and let us work! Only hold the low performers to the extra documents and "checklists"

  8. Helpful (2)

    so - so

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Addison, TX
    Current Employee - Team Member in Addison, TX

    I have been working at Hilton Worldwide

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    reasonable balance with regards to work and life balance

    Cons

    Poor leadership from senior management
    lack of consistency with workload between team members

    Advice to Management

    listen and make changes

  9. Honest Appraisal

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Addison, TX
    Current Employee - Anonymous Employee in Addison, TX

    I have been working at Hilton Worldwide

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Opportunity for advancement is good and if you're willing to work around the clock, you can contribute something significant.

    Cons

    Work life balance is awful and management is done by checklists. There is a lack of creative vision that permeates the organization, which is exemplified by Hilton's mimicry of other leading hotel brands.

    Advice to Management

    Take a bigger-picture look at what Hilton needs to do long-term to succeed rather than looking at short-term ROI from properties and endeavors.

  10. Lots of Opportunity for growth due to expansion plans but beware

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Revenue Manager in Dallas, TX
    Current Employee - Revenue Manager in Dallas, TX

    I have been working at Hilton Worldwide

    No opinion of CEO
    No opinion of CEO

    Pros

    great on the job training
    friendly coworkers

    Cons

    must sign 2 year agreement with a 1 year non compete clause to get the job
    salary is below what the market offers
    no work/life balance
    pitiful bonus plan
    experiencing larger than average turnover (wonder why?)

    Advice to Management

    Make your employees happy and want to work there instead of forcing a 2 year agreement for retention.

  11. Helpful (4)

    There are great learning opportunities with hard work and loyalty at Hilton.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior IT Project Manager in Dallas, TX
    Current Employee - Senior IT Project Manager in Dallas, TX

    I have been working at Hilton Worldwide

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    I am proud of the name and I enjoy travel opportunities. Hilton is in the leading edge of hospitality technology. If your primary goal of your job is to learn new technologies you would do well here.

    Cons

    It is still a good old boy corporation with only a few (well publicized) exceptions. Those who can spin and say yes without any resistance are recognized as successful and those who point out the risks and try to mitigate them are seen as non-team players. Expectation management is impossible and if you want life balance, you will not find it in Hilton’s IT department.

    Advice to Management

    Keep the technology simple to use and understand. Spend more time on training the staff on what tools they have at their disposal instead of re-engineering the wheel. Respect and value your IT staff instead of patting your self on the back for what they have created under your tutelage.

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