Hilton Worldwide Reviews in Dallas-Fort Worth, TX

Updated August 5, 2014
Updated August 5, 2014
700 Reviews

3.5
700 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
306 Ratings

Review Highlights

Pros
  • if you enjoy travelling, the team member travel plan is awesome (in 22 reviews)

  • Good benefits such as discount room rates and employment growth (in 27 reviews)


Cons
  • There was not an appropriate work/life balance - especially for contractors (in 22 reviews)

  • long hours - large events can be difficult to work with (in 33 reviews)

More Highlights

12 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Reconsider the service industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Associate  in  Dallas, TX
    Current Employee - Guest Service Associate in Dallas, TX

    I have been working at Hilton Worldwide full-time for less than a year

    Pros

    OnQ is a very good Property Management System and easy to use.

    Cons

    Working for Hilton was the goal I had while I worked front desk at a low budget independent property for many years. The hospitality industry will most likely make you hate people. Hilton was sadly no better. Low pay (around $10 with experience) for a lot of headache and stress. Standing all day, being busy juggling phones and dealing with cranky travelers who often yell and complain is no way to live. I had to get out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Management will beat you down

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Sales Specialist  in  Dallas, TX
    Current Employee - Reservations Sales Specialist in Dallas, TX

    I have been working at Hilton Worldwide part-time for more than 5 years

    Pros

    This could be a great company to work for,

    Cons

    So true what the other poster stated, you are micromanaged to death here, they will beat you down telling you every little wrong thing you do on a daily basis, rarely do you get praise for all the positives you do.

    Advice to ManagementAdvice

    Show a little faith and trust in your employees, they are not idiots. No wonder there is such a huge turnover.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Not bad if you don't plan to make a career of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Agent  in  Carrollton, TX
    Current Employee - Reservation Sales Agent in Carrollton, TX

    I have been working at Hilton Worldwide part-time for more than 3 years

    Pros

    Flexible hours, you make your own schedule. Great co-workers. Great employee discount. Have the option to trade hours with other agents to accommodate your schedule.

    Cons

    Management doesn't care about their people, they believe in the three strikes you're out rule. It doesn't matter the circumstances. Work at home agents are encouraged to come onsite for activities, but it's not worth it, they don't care. I would only recommend working from home with Hilton if you are attending school and need a part-time job.

    Advice to ManagementAdvice

    Be more open-minded

    Recommends
    Negative Outlook
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  5. 2 people found this helpful  

    Unless you fit into automaton job requirements, working here can be a very frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Coordinator  in  Carrollton, TX
    Current Employee - Customer Care Coordinator in Carrollton, TX

    I have been working at Hilton Worldwide part-time for more than 3 years

    Pros

    Some very good travel benefits, though many properties can be nearly impossible to book.

    Cons

    Obsessed with quantity at the expense of quality. Obsessive attention to handling time, time between calls. If you're a robot on an assembly line, you'll do well here. Lip service to providing excellent customer service, but the bottom line is always $$$. Change is laboriously slow and from top down. Opinions of frontline workers give little credit, despite annual survey.

    Advice to ManagementAdvice

    Listen to your employees in the trenches; they'll let you know how to deliver great customer service. Don't promise greater empowerment but then wait years to deliver it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great company if you've never worked anywhere else, ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Revenue Manager  in  Addison, TX
    Current Employee - Revenue Manager in Addison, TX

    I have been working at Hilton Worldwide full-time for more than 3 years

    Pros

    Willing to train
    Very small consequences for mistakes
    General tolerance of laziness, ignorance and stupidity

    Cons

    Laziness is encouraged and rewarded
    Little room for merit-based advancement
    Too much worry for CYA that hurts actual performance
    GIANT inconsistencies between managers and workgroups
    Management WILL come down on you for pointing out people not doing their work
    It's more important to play the game than serve the customer

    Advice to ManagementAdvice

    Let the employees work on things that actually matter

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    so - so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Team Member  in  Addison, TX
    Current Employee - Team Member in Addison, TX

    I have been working at Hilton Worldwide

    Pros

    reasonable balance with regards to work and life balance

    Cons

    Poor leadership from senior management
    lack of consistency with workload between team members

    Advice to ManagementAdvice

    listen and make changes

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    Micromanaged and pointless tasks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Revenue Manager  in  Dallas, TX
    Current Employee - Revenue Manager in Dallas, TX

    I have been working at Hilton Worldwide

    Pros

    Interesting job
    Fun hotels to work with

    Cons

    Senior management makes up so many needless tasks that it is hard to actually do your job! Some team members are micromanaged more than others. Advancement is not on a level playing field.

    Advice to ManagementAdvice

    Back off and let us work! Only hold the low performers to the extra documents and "checklists"

    Doesn't Recommend
    Approves of CEO
  9.  

    Honest Appraisal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Addison, TX
    Current Employee - Anonymous Employee in Addison, TX

    I have been working at Hilton Worldwide

    Pros

    Opportunity for advancement is good and if you're willing to work around the clock, you can contribute something significant.

    Cons

    Work life balance is awful and management is done by checklists. There is a lack of creative vision that permeates the organization, which is exemplified by Hilton's mimicry of other leading hotel brands.

    Advice to ManagementAdvice

    Take a bigger-picture look at what Hilton needs to do long-term to succeed rather than looking at short-term ROI from properties and endeavors.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Lots of Opportunity for growth due to expansion plans but beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Revenue Manager  in  Dallas, TX
    Current Employee - Revenue Manager in Dallas, TX

    I have been working at Hilton Worldwide

    Pros

    great on the job training
    friendly coworkers

    Cons

    must sign 2 year agreement with a 1 year non compete clause to get the job
    salary is below what the market offers
    no work/life balance
    pitiful bonus plan
    experiencing larger than average turnover (wonder why?)

    Advice to ManagementAdvice

    Make your employees happy and want to work there instead of forcing a 2 year agreement for retention.

    No opinion of CEO
  11. 3 people found this helpful  

    There are great learning opportunities with hard work and loyalty at Hilton.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior IT Project Manager  in  Dallas, TX
    Current Employee - Senior IT Project Manager in Dallas, TX

    I have been working at Hilton Worldwide

    Pros

    I am proud of the name and I enjoy travel opportunities. Hilton is in the leading edge of hospitality technology. If your primary goal of your job is to learn new technologies you would do well here.

    Cons

    It is still a good old boy corporation with only a few (well publicized) exceptions. Those who can spin and say yes without any resistance are recognized as successful and those who point out the risks and try to mitigate them are seen as non-team players. Expectation management is impossible and if you want life balance, you will not find it in Hilton’s IT department.

    Advice to ManagementAdvice

    Keep the technology simple to use and understand. Spend more time on training the staff on what tools they have at their disposal instead of re-engineering the wheel. Respect and value your IT staff instead of patting your self on the back for what they have created under your tutelage.

    Doesn't Recommend
    No opinion of CEO

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