Hilton Worldwide Reviews in Dallas-Fort Worth, TX

Updated April 5, 2014
Updated April 5, 2014
699 Reviews

3.5
699 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
305 Ratings

Review Highlights

Pros
  • if you enjoy travelling, the team member travel plan is awesome (in 22 reviews)

  • Good benefits such as discount room rates and employment growth (in 27 reviews)


Cons
  • There was not an appropriate work/life balance - especially for contractors (in 22 reviews)

  • long hours - large events can be difficult to work with (in 33 reviews)

More Highlights

18 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Meeting new people from all over the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Dallas, TX
    Former Employee - Manager in Dallas, TX

    I worked at Hilton Worldwide full-time for more than 10 years

    Pros

    Friendly employees,with friendly advice,helping each other

    Cons

    customer satisfaction,helping them with every thing,so they can come back.

    Advice to ManagementAdvice

    Friendly to all staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Totally has opened up a career path, I never would've imagined.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Honors Care Coordinator  in  Carrollton, TX
    Current Employee - Honors Care Coordinator in Carrollton, TX

    I have been working at Hilton Worldwide part-time for less than a year

    Pros

    Travel benefits and you build your own schedule.

    Cons

    Pay...could be more for what we do.

    Advice to ManagementAdvice

    Increase hourly pay, but other than that everything is good.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Carrollton, TX
    Current Employee - Sales Representative in Carrollton, TX

    I have been working at Hilton Worldwide full-time for less than a year

    Pros

    Great benefits with plenty of vacation time.

    Cons

    It is a stressful position, with not enough support and very little training.

    Advice to ManagementAdvice

    Focus on training the new employees better to succeed overall.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Benefits, Good Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ECommerce Manager  in  Addison, TX
    Current Employee - ECommerce Manager in Addison, TX

    I have been working at Hilton Worldwide full-time for more than a year

    Pros

    The benefits are great, especially if you like to travel (discounted hotel stays). The environment it laid back for the most part but they try to keep a corporate feel. They're trying to incorporate the feel of an agency. They pay well and there is a good work/life balance overall.

    Cons

    Like all big corporations there is office politics and internal drama. Young/inexperienced upper management causes issues at times. Lack of career advancement and career development at this particular location.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    I'd go back in a heartbeat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Analyst  in  Carrollton, TX
    Current Employee - Programmer Analyst in Carrollton, TX

    I have been working at Hilton Worldwide full-time for more than 5 years

    Pros

    The majority of the workforce that reports to this Carrollton TX location - they have to project a smile over the phone with every customer that contacts them. This 'virtual smile' is even more evident when in face-to-face contact with the people working there.

    Cons

    Low compensation, reduction-in-workforce in multiple divisions after the Blackstone purchase in 2009 (and the outsourcing / offshoring of many IT positions).

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Lots of fun, lots of options and lots of opportunities to grow with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Specialist  in  Dallas, TX
    Current Employee - Reservation Sales Specialist in Dallas, TX

    I have been working at Hilton Worldwide full-time for more than a year

    Pros

    The benefits!!!! Free or low cost hotel stays, worldwide opportunities to work/travel, and cost effective insurance.

    Cons

    Working with technology that sometimes has a negative impact on performance and customer service.

    Advice to ManagementAdvice

    Schedule upgrades and maintainance after 2am Central Time.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ass Front Office Manager  in  Dallas, TX
    Current Employee - Ass Front Office Manager in Dallas, TX

    I have been working at Hilton Worldwide full-time for more than 3 years

    Pros

    Lots of upward movement to progress

    Cons

    Low compensation for starting employees

    Advice to ManagementAdvice

    Pay more and keep up the Hilton Values

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Solid company with a couple departmental issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Hilton Worldwide full-time for more than a year

    Pros

    Hilton takes pretty good care of their people; salaries are fair, benefits are good, and PTO is more than adequate. People seem to get from their jobs there (both in terms of promotion and retention) what they put into them, which isn't the case everywhere. Expectations for performance have been high but not unreasonable, in my experience. This is a good place to work.

    Cons

    At least on the eCommerce side, getting meaningful things done can be frustrating, since you're not only having to get buy-in from 10 brands, but also dealing with a number of territorial departments that don't want to share their toys. The department also can't seem to figure out what it wants to be or what its goals are, which can leave employees wondering if they are there to provide customer service to hotels, improve the websites, or drive revenue. It's a fairly young department so this will mostly likely get better, but there are currently growing pains.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good pay and secure. But they will work you to the bone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Marketing  in  Dallas, TX
    Current Employee - Director of Marketing in Dallas, TX

    I have been working at Hilton Worldwide full-time for more than 10 years

    Pros

    Great co-workers. Good pay. Great benefits. While the morale in the Dallas offices is not the greatest due to the fact that no one has been promoted in that office without moving to the Virginia HQ, most of the people at Hilton are genuinely nice people who are always willing and able to pitch in to help. While there are cons (as there are with any job), I would still recommend Hilton as a great place to work.

    Cons

    No opportunity for advancement unless you move to the HQ in Virginia. They will work you to the bone. And there is WAY too much red tape for anyone to be effective in their role. The offices are a little bleak, but nice.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations  in  Dallas, TX
    Current Employee - Reservations in Dallas, TX

    I have been working at Hilton Worldwide part-time for less than a year

    Pros

    Benefits if full time/sales driven

    Cons

    high expectations, low pay/no benefits if full time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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