Hilton Worldwide Reviews

Updated March 14, 2015
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  • Dallas-Fort Worth, TX Area
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4.0
25 Reviews
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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
15 Ratings

25 Employee Reviews

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  1. Helpful (9)

    Great benefits, bad communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Coordinator in Carrollton, TX
    Current Employee - Customer Care Coordinator in Carrollton, TX

    I have been working at Hilton Worldwide part-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You get discounted and sometimes free rooms at hotels, flexible schedule, lots of pto and sick time, working from home is the best, lots of activities on site, discounts on non hilton items, many different departments to advance in, great job for stay at home parents and people in school, family members also get travel benefits.

    Cons

    Sometimes the systems don't work or kick you out mid-call which can make it hard to do your job and its very frustrating, maintenance on the website is always scheduled at a time that's very inconvenient for everyone, communication between people that work at home and people that work on site is lacking big time. Email is the main mode of communication when you work from home and sometimes it's more likely to win the lottery 10 times than it is to get a response from my boss. Policies change so often that it's hard to keep up and then we have agents telling customers outdated information. Not to mention A LOT of hotel workers aren't trained on the hhonors program so they give false info and 9 times out of 10 we're the ones that get yelled at by customers about it and we're left apologizing and trying to fix someone else's mess.

    Advice to Management

    Train hotel agents on the HHonors program and what customer care agents can and can't do. Make sure the system is as bug free as possible so work at home agents can properly do their job, otherwise just have everyone work in the office. Please roll out changes a little at a time, changing too much at once overwhelms everyone. And most importantly please please please work on better communication, especially with dc's, Theyre supposed to be there to help and guide us but it doesn't help when they ignore their emails for a month and leave us hanging with nowhere to go.

  2. Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Specialist in Dallas, TX
    Current Employee - Reservation Sales Specialist in Dallas, TX

    I have been working at Hilton Worldwide part-time (more than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great Benefits, own boss, work from home

    Cons

    You are replaceable and they let you know it...

    Advice to Management

    Be more personable

  3. Helpful (4)

    Decent Pay, Great Incentives! Work @ Home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Specialist in Carrollton, TX
    Former Employee - Customer Care Specialist in Carrollton, TX

    I worked at Hilton Worldwide part-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Work @ Home, great hotel discounts, family-like environment

    Cons

    potential system related issues (being that you work from home)

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  5. Rebuilding the Blackstone way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior BSA in Carrollton, TX
    Former Employee - Senior BSA in Carrollton, TX

    I worked at Hilton Worldwide

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Able to work autonomously. Exposure to new IT framework and tools.

    Cons

    Very siloed applications in portfolio.

  6. Helpful (2)

    Great salary/benefits, but the department needs some work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ECommerce Manager in Addison, TX
    Current Employee - ECommerce Manager in Addison, TX

    I have been working at Hilton Worldwide full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - fair compensation
    - great benefits
    - cheap travel
    - lots of leisure time during work
    - mostly great people
    - looks good on your resume

    Cons

    - directors have poor understanding of what our jobs are or how they should accurately be measured
    - lack of access to data needed to optimize our sites
    - judged on driving revenue but not given enough autonomy to make strategic decisions on how to drive thay revenue
    - hostility and distrust between senior managers and directors prevents positive change
    - portfolio sizes are too large making it difficult to adapt during times of high turnover
    - leadership let's slackers slide while overloading their good people for extended periods of time
    - yearly survey is taken, but nothing changes

    Advice to Management

    Listen to your people. We're in the trenches every day, and we want to solve the problems we're facing. You just have to let us.

  7. Loving Hospitality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ECommerce Manager in Addison, TX
    Current Employee - ECommerce Manager in Addison, TX

    I have been working at Hilton Worldwide full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people, good work life balance, encouragement to travel, and discounts on hotels. Open to knew ideas and processes.

    Cons

    Difficult to move up, large portfolio, and you will gain weight because of all the food your coworkers bring into the office.

  8. Helpful (4)

    Hilton Worldwide/HRCC work-at-home reservations sales specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HRCC Reservation Sales Specialist in Carrollton, TX
    Current Employee - HRCC Reservation Sales Specialist in Carrollton, TX

    I have been working at Hilton Worldwide part-time (less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Positive, respectful work environment.
    Well-planned, effective training program.
    Flexible scheduling that lets me pick my days off.
    Good discounts and free hotels after training.
    No commute allows me to keep more of the paycheck.

    Cons

    Low hourly rate.
    Tough to make all the metrics for potential bonuses, and Hilton network issues negatively impact these metrics.
    At times system and network connection issues make it tough to do the job, and they are fairly regular occurrences.
    These are the only truly negative issues of consequence I have experienced, so far.

    Advice to Management

    Raise the hourly rate.
    Develop a way to more accurately measure and reward our performances.

  9. Helpful (1)

    Customer Service Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cocktail/Food Server in Arlington, TX
    Former Employee - Cocktail/Food Server in Arlington, TX

    I worked at Hilton Worldwide part-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Working at Hilton as a Server was a great experience for me while a student. For the most part, my co workers were extremely friendly and many had been with the company for many years (some have even been offered management jobs but declined due to the fact that servers at my location often made more than management). Hilton has great benefits such as discounted rooms when you go on vacation, job flexibility within the Hotel, transfer options (if you were moving), bonus for recommending someone (and they get hired), etc. Overall, I really enjoyed my time at Hilton.

    Cons

    I worked in a nicer Hilton but so many people treated me like I was far less superior to them when I was their waitress.
    Also, unless you were there for years, not much room to move up unless you apply for those positions. Also, there weren't many bonuses for having best sales or getting great reviews, etc.

    Advice to Management

    My biggest management complain is that my main manager had no idea what she was doing half the time. She would nag at us and threaten our jobs when we got a bad review rather than help us make it better, or understand the fact that there are times we too, as employees, have bad experiences with customers. Also, she didn't know a thing about the program we used or about the menu so it was a little hard when we first started training. I actually had to learn from co workers.

  10. Helpful (1)

    Totally has opened up a career path, I never would've imagined.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Honors Care Coordinator in Carrollton, TX
    Current Employee - Honors Care Coordinator in Carrollton, TX

    I have been working at Hilton Worldwide part-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Travel benefits and you build your own schedule.

    Cons

    Pay...could be more for what we do.

    Advice to Management

    Increase hourly pay, but other than that everything is good.

  11. Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Carrollton, TX
    Current Employee - Sales Representative in Carrollton, TX

    I have been working at Hilton Worldwide full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits with plenty of vacation time.

    Cons

    It is a stressful position, with not enough support and very little training.

    Advice to Management

    Focus on training the new employees better to succeed overall.

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