Hilton Worldwide

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Hilton Worldwide Reviews

Updated July 17, 2014
Updated July 17, 2014
689 Reviews

3.5
689 Reviews
Rating Trends

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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
301 Ratings

Review Highlights

Pros
  • if you enjoy travelling, the team member travel plan is awesome (in 22 reviews)

  • Good benefits such as discount room rates and employment growth (in 27 reviews)


Cons
  • There was not an appropriate work/life balance - especially for contractors (in 22 reviews)

  • long hours - large events can be difficult to work with (in 33 reviews)

More Highlights

66 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    At home Reservation Specialist dallas tx.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Agent  in  Carrollton, TX
    Former Employee - Work At Home Agent in Carrollton, TX

    Pros

    This was for a at home reservation "specialist", in Dallas TX, there were really no pros, aside from the minuscule discount they give you, if you every have the chance to travel, which you have to go through red tape.

    Cons

    The "I" in Hilton stands for integrity... But its funny because they literally want you to pay for a land line, equipment to do the work, with 7 weeks of mandatory training on 9 bucks an hour. IF they did have any integrity whatsoever they would know no one can live off of that and pay for your own equipment, and yet be forced to train for doing basic tasks.

    Advice to ManagementAdvice

    Know what integrity really means , Hilton is making 359 million in net income, last year but decides to pay employees like its the 1970.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Good for 14 years

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good place to work if managers know their jobs.

    Cons

    No training being done. All men in charge.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    Misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ECommerce Manager  in  Dallas, TX
    Former Employee - ECommerce Manager in Dallas, TX

    Pros

    large company with many employee perks

    Cons

    culture of adequacy....not looking to make real change as it is organized with a fiefdom mentality where all are too afraid to make a mistake.

    Advice to ManagementAdvice

    Listen to the employees that have real experience and not execs with newsletter educations in the digital space

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    An environment of nepotism, favoritism, mis-management as well as a "Culture" of retaliation (for mistakes made)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Health Insurance Available. Also some of the fellow employees are good people to work with

    Cons

    Managers don't really seem to know what they are doing. Part of this is due having almost no training. Sometimes they do things "just to do something" because they really don't know what to do.

    Advice to ManagementAdvice

    Be more selective about who you allow to be hired as Managers. Have someone higher than the regional managers review the candidates once in awhile. Even have HR do an interview for the GM candidates. Possibly give potential GM's psychological testing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    Hornet's Nest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  McLean, VA
    Current Employee - Manager in McLean, VA

    Pros

    Five weeks of vacation annually

    Cons

    This review applies to Hilton Corporate Positions Only: Intensely political environment with the operating efficiency of a government bureaucracy (think DMV), organized into silos that compete for influence and power, destroying company value in the process. Talent and contribution is sidelined by brown-nosing. Meritocracy is an alien concept. Turnover is high.

    Advice to ManagementAdvice

    1) Hire PROFESSIONALS!
    2) Install a REAL human resource organization that can police the behaviors of rogue managers, implement a meritocratic review process in which talent and contribution rather than ass kissing is rewarded. Remove the current HR contingent, in particular at the VP level, that is advancing the agenda of individuals rather than company objectives. Politics are destroying value of this business.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Worst Job I ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Steward  in  Rohnert Park, CA
    Former Employee - Steward in Rohnert Park, CA

    Pros

    Only the benefits and the paid time off. Also the free food for lunch on a daily basis. Other than that, there is nothing good about this place.

    Cons

    Bad management, bad human resources that did nothing to solve problems, bad behavior from chef in kitchen, no opportunity for advancing your position, under-appreciation, underpaid for back breaking labor, messy employees who make each other's jobs difficult.

    Advice to ManagementAdvice

    Stop being united against employees. Human resources, when an employee comes to you and complains do something other than shake your heads and roll your eyes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    I found that I was promised many thing that I never got.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outlet Supervisor  in  Kansas City, MO
    Former Employee - Outlet Supervisor in Kansas City, MO

    Pros

    I enjoyed the customers but that's all I can say that's nice about the Hilton.

    Cons

    I was never offered Health Insurence they dropped the ball insuring my family was taken care of. The upper management only cared about the numbers and not fixing the true problems. I was let go and they refused to give me my PTO Time because I told them I need my health Insurance.

    Advice to ManagementAdvice

    Take care of your employees and stop thinking about your self.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Very un-organized hotel and management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The benefits are great at the Hilton and the room rates are great. The hours are pretty stable and most of the staff are pretty friendly.

    Cons

    I work at a large hilton. We have over 900 hundred employees. Most of the staff have been there for over 15-20 years and it really shows how long they have been there. Some of the staff are extremely rude to guest and especially the employees. I have been harassed weekly by numerous staff members and management. There was even one occasion where a staff member pushed me and got into a verbal argument with me in front of guest. I could go on about the cons but im pretty sure you get the idea.

    Advice to ManagementAdvice

    Some advice i would suggest would be to train senior staff over again. They went through different training then new hires and it shows. Staff members get confused on rules and practice different techniques.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    I would never step foot in that hotel ever again!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk and Bartender  in  Waldorf, MD
    Former Employee - Front Desk and Bartender in Waldorf, MD

    Pros

    Learning experience
    Opportunity to pick up shifts

    Cons

    Was payed incorrectly the whole time I worked there for both jobs
    Managers are lazy and will avoid work as much as they can
    Disorganized and unprofessional
    Horrible training staff and bad training execution
    Management lies about how to fix problems
    Lazy co-workers because they lead by example from the GM and F&B Manager
    They will walk all over you if you let them
    Many customer complaints
    Tarneshes your passion for Hospitality

    Advice to ManagementAdvice

    Try paying attention to how to run the hotel correctly
    Try not to lie about things you say you'll do
    Pay your employees correctly
    Train your employees correctly
    Work on professionalism
    Don't laugh at employees when they are doing something wrong, show them how to do it the right way instead of laughing and telling them after that it was wrong-- work HARDER on being professional
    Try being a manager and fixing problems instead of going on a week vacation once a month
    Make sure the schedule you put out is right
    Listen to your customers and try to listen to your employees
    Think about finding another career.
    If you want to be a professor at a college for Hospitality, you should actually be good at your job and you shouldn't treat your employees who are in the hospitality program at that particular college like garbage. Even if they're only a student they know the head of the hospitality department and will make sure your name is known and that you are not a hospitality professional, maybe you should be the student again instead.

    Doesn't Recommend
    Negative Outlook
  11.  

    Worse place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server  in  College Station, TX
    Current Employee - Banquet Server in College Station, TX

    Pros

    hotel discount
    have fun while working
    a lot of downtime
    flexible work schedule

    Cons

    pay is horrible
    managers are terrible
    dealing with guest is a pain
    no promotions after working for 4 years

    Advice to ManagementAdvice

    stop hiring from outside

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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