Hilton Worldwide Reviews

Updated March 22, 2015
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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
399 Ratings

89 Employee Reviews

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  1. Company is in the process of growing, but is slow in making process.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hotel General Manager in Nashville, TN
    Former Employee - Hotel General Manager in Nashville, TN

    I worked at Hilton Worldwide

    Pros

    The fellow General Managers and fellow workers are great to work with. Hotels in portfolio are good hotels with Holiday Inn Express, Hampton's and Courtyards.

    Cons

    Leadership is non-existent at this company. Time off policy was changed a year ago to further corporate needs but did not account for long-term employees. Much decisions made at corporate level are made by few and some without hotel experience with any input from hotel management and with little time for implementation of processes.

    Advice to ManagementAdvice

    Work with hotel management to develop ideas, policies and procedures that will let company grow and become a company people strive to work for - it isn't at this time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful

    Zero respect for hourly employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide full-time (less than a year)

    Pros

    Employee meals, excellent discounts on hotel stays, a community of coworkers who are just as dissatisfied as you are but feel powerless to change anything.

    Cons

    Substandard wages and incentives; hotels less than a block away pay significantly more for the same positions. Hours are constantly, steeply cut for budgetary reasons, leaving the hotel grossly understaffed; one person present at the front desk/operating the phones for a hotel with 300 rooms. Essential job equipment such as computers and printers, and facilities such as elevators and guest restrooms are virtually nonfunctional, with no repairs or replacements in sight. Near zero supply budget for departments that work with guests directly. You will be asked to work off the clock. Management employs extensive investigation into non-specific complaints in order to punish employees but puts zero effort into positive recognition. Expect to receive hilariously contradictory orders regarding the minutia of your performance. ("Be yourself! But stick to an exact script!" "Promise the guest you'll fix the problem immediately! But remember there's no staff or money in the budget to fix the problem!") Breaks are unpaid but mandatory. No holiday wage or bonuses, even if you work on the holiday itself. Zero respect for employee safety; security threats aren't taken seriously and emergency plans are non-functional. (Shooter response plan involves locking yourself in a room that no longer has a door!)

    Meanwhile, salaried/management positions enjoy newer equipment, higher wages, lengthy paid vacations, and zero accountability for their actions.

    Advice to ManagementAdvice

    Management treats employees like resources to be used up and then discarded; average turnover about three months and every single one of my coworkers is desperately seeking a way out. Look at other hotels in the area and see how they treat their employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful

    The worst company I've ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent in Atlanta, GA
    Current Employee - Guest Service Agent in Atlanta, GA

    I have been working at Hilton Worldwide full-time (more than a year)

    Pros

    Eat for free and the medical benefits. That's the only pros I can think of, everything else is a con.

    Cons

    They don't care about you, no recognition for hard work, the upselling program is a scam!!! They write you up for every single thing, and are so quick to tell you that they will fire you!

    Advice to ManagementAdvice

    Treat your employees better! I am so uncomfortable and stressed working for the Hilton. This is my first hotel job and they have made my experience working in hospitality so horrible. They want us to treat guests with the upmost respect, but yet we don't get that from our superiors.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful

    Nightmare on Hilton Street

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager - Web Development Team in Dallas, TX
    Former Employee - Manager - Web Development Team in Dallas, TX

    I worked at Hilton Worldwide

    Pros

    You get a lot of PTO

    Cons

    Can we say BULLY Tactics. Lets start with Director and VP level leadership. The director and VP level management is immature and unprofessional. Working for Hilton I felt like I was in high school again. If you are not apart of the clique you are out. The leadership provides little vision and no support. They create a culture of discord and disrespect. I have never seen a group like this. Everyone there treated me like crap and I never truly got an opportunity to thrive. Also, they work in silos and never come together as a team. There is a lot of finger pointing and throwing each other under the bus. Now the work, I have not seen a single project go out effectively, this is due to not working together. I forgot to mention they lead by fear and not respect.. It was a Nightmare. I will never work for Hilton again.. Also not open to new people coming in.. If you have not been with the group for 10 to 15 years, start kissing up.. only way to survive

    Advice to ManagementAdvice

    Get rid of your VP and Director level leadership and start all over again.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. Be ready to be taken advantage of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide full-time (more than 5 years)

    Pros

    The only good thing is the Paid Time Off. You can accumulate quite a bit of it, but good luck actually using it. I'm saving mine as a severance package

    Cons

    No advancement for hard workers. The only way to advance is to threaten your bosses. Horrible pay.

    Advice to ManagementAdvice

    Get some new management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    Stay Away From eCommerce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ECommerce Manager in Addison, TX
    Current Employee - ECommerce Manager in Addison, TX

    I have been working at Hilton Worldwide full-time

    Pros

    Vacation policy. Great hotel discounts. A lot of $ is invested in online learning programs. Good 401K.

    Cons

    Leadership. Portfolio size. Poor leadership training. Poor future job opportunities unless you are willing to move to D.C or Memphis. Initiatives move at a snail's pace due to poor leadership at the very top that fails to trust their managers.This blocks improvements from being accomplished.

    Advice to ManagementAdvice

    Advice to prospective employees: Hilton Worldwide is a great company to work for. The franchise eCommerce department is a nightmare. Leadership is out of touch with the day to day work load of eCommerce managers. Managers are faced with growing portfolios that range upwards of 60-70 hotels and expectations are increasing. Turnover is high. Hope for the future is bleak. Comparable hotelier portfolio sizes are much more reasonable (10 - 20) and even the owned portfolios are reasonable (~10 properties). Understand what role you are truly taking on.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Absolute WORSE JOB Experience Ever!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pastry Cook in Houston, TX
    Former Employee - Pastry Cook in Houston, TX

    I worked at Hilton Worldwide full-time (less than a year)

    Pros

    Uniforms are cleaned and pressed each day. Very diverse. There are not very many good things I can say about this location.

    Cons

    Overworked and underpaid. Different benefits for certain positions. Corporate employees enjoy great benefits and cooks, housekeeping, and etc were considered Union employees with low grade benefits. Men sat around and watched women lift HEAVY commercial equipment and didn't ask if they needed assistance. SLAVE drivers, no recognition for hard work, and threats of termination made on a regular basis due work NOT being to their expectations. NO career progression. I wouldn't suggest anyone working in the kitchen. It was the absolutely worse work experience I have ever had in my 20 plus years in the work force.

    Advice to ManagementAdvice

    Revise your pay scale for those who work in the kitchen...especially at the largest hotel in Texas!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. More and more...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - House Keeping in Orlando, FL
    Former Employee - House Keeping in Orlando, FL

    I worked at Hilton Worldwide

    Pros

    There aren't many. It was a job , it barely paid the bills.

    Cons

    Poor management, unwilling to work with students, unsafe working conditions, job performance designed to prevent vertcal growth

    Advice to ManagementAdvice

    Stop burning through employees and you will have better workers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. Tons of promise but no hope

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Sales Specialist in Dallas, TX
    Former Employee - Reservation Sales Specialist in Dallas, TX

    I worked at Hilton Worldwide

    Pros

    Being employed in a tough job market and working from home.

    Cons

    low pay, long hours, horrible compensation plan, training that was as close to a waste of time i've ever been in. the chances of you being able to use your discount at a hotel are lower then your chances of hitting the lottery. you most provide computer, pay for phone, pay for chair, desk, internet connection. Waste of time when on your first day of training they demand an on the spot drug test as well as a photo to prove you have a nice work space but are not willing to spend a dime towards theses requirements.

    Advice to ManagementAdvice

    stop making it a revolving door and build a strong team

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Supervisor contact center reservation sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Supervisor in Carrollton, TX
    Former Employee - Sales Supervisor in Carrollton, TX

    I worked at Hilton Worldwide full-time (more than 10 years)

    Pros

    Various schedules available, Good values, recognized brands and company with a global footprint. Great products, travel benefits and good training. Located conveniently in Carrollton Texas.....close to Addison, Dallas, Farmers Branch and other suburbs.

    Cons

    Good values on paper only - Terrible culture (Good old boys club) It's really who you know and kiss up to that matters - not how good you are. Contact center is rife with politics, corruption and manipulation of metrics by various means such as outages, call gating, guest survey score and quality assurance data manipulation etc.

    Advice to ManagementAdvice

    Please stop being corrupt. The executives distance themselves from the populace - there is still value in a handshake and a pat on the back. Be sincere and don't manipulate the metrics - allow team members to earn what is theirs. Please ensure that corrupt members of management are dealt with rather than allowing them to form cliques which HR and upper management encourage and defend, with the intention of crushing any opposition or dissenting voices.

    Doesn't Recommend
    Neutral Outlook

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