Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com
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Hilton Worldwide Reviews

Updated September 28, 2014
Updated September 28, 2014
716 Reviews
3.5
716 Reviews
Rating Trends

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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
317 Ratings

Review Highlights

Pros
  • if you enjoy travelling, the team member travel plan is awesome (in 26 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 30 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 26 reviews)

  • long hours - large events can be difficult to work with (in 35 reviews)

More Highlights

66 Employee Reviews Back to all reviews

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  1.  

    Guest Assistant Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent  in  Carrollton, TX
    Current Employee - Guest Service Agent in Carrollton, TX

    I have been working at Hilton Worldwide full-time for more than 3 years

    Pros

    You get paid every two weeks. You get to stay at the hotel maybe once during your time at the company.

    Cons

    Guest Assistant Department is the worse department in the WORLD. Management will try to figure out a way out of giving you a raise after a year of working in the call center and taking over 250 calls a week. Employee turnover is welcomed by management since they would rather not keep you at the company. During training, they try to convince you it is a great company, knowing you may not be there for only two or three months. People start getting fired after 6 weeks to 2 months. The policies change every week, One supervisor will give you recommendations to improve, then they switch supervisors on you after two months. They new supervisor will give you information inconsistent from your last supervisor. You can never get ahead at this company. This position should be considered as a temporary position. You will never enjoy working here. Get your money after one month and run.

    Advice to ManagementAdvice

    The Carrollton, Texas office is like working for a budget in or a motel. It gives Hilton a bad image.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Pretty awful

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide

    Pros

    Honestly I'm trying to think of a positive experience that I had while I was employed there... I made a few friends and that was about it.

    Cons

    This was a pretty awful place to work, I would not wish it upon anyone to work in food and beverage here.

    Advice to ManagementAdvice

    Not even worth it because the management will barely stick around for 3 months.

  3.  

    Banquet Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banquet Server  in  Chicago, IL
    Former Employee - Banquet Server in Chicago, IL

    I worked at Hilton Worldwide part-time for more than a year

    Pros

    Pays well, free food in the cafeteria, uniforms are laundered. Generous training and travel benefits.

    Cons

    This job payed well, but if you're not tight with the right people, you won't get the best paying parties. Pay is gratuity based and the pool is controlled by a few people and the manager. If you are not Latin and willing to work 24/7 without food or a break, you will be branded, not a hard worker. Be prepared to work illegal hours at this joint. If you're lucky they'll give you a room to sleep over because your next shift is in 5 hours! Or, not, you can just sleep in a chair in the cafeteria! If you're unavailable for one second, you'll be dropped from the schedule. Be aware that there are periods that there is no work at all, so you'll need another job, but you better be right there waiting by the phone in case the Conrad calls!

    You will not eat well, sleep well and when you gain weight or your hair falls out you'll be shamed for not looking your best!

    I would not put this place on my resume because they have no respect for the law and would say anything beyond the standard legal answers in an employee reference. This was a total waste of two years of my life in a job where I lost tons of self esteem and I can't get that time or self worth back. Don't waste you life working for the Conrad unless this company can reassure you that management has changed since 2011.

    I'm a hard worker and never shy about taking on as much as I can, but this place took way too much of my soul. I certainly hope things have changed.

    Advice to ManagementAdvice

    Address the problems in Banquets. Make sure your managers care enough to provide a decent work/life balance. Maybe, some managers need more training in how to make a schedule that allows people a legal amount of rest? Create a diverse workforce where it's not shameful to be white or not the perfect size (I hate to have to say that, I really do). Good luck and I hope you're listening Hilton.

    Doesn't Recommend
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  5. 3 people found this helpful  

    At home Reservation Specialist dallas tx.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Agent  in  Carrollton, TX
    Former Employee - Work At Home Agent in Carrollton, TX

    I worked at Hilton Worldwide part-time for less than a year

    Pros

    This was for a at home reservation "specialist", in Dallas TX, there were really no pros, aside from the minuscule discount they give you, if you every have the chance to travel, which you have to go through red tape.

    Cons

    The "I" in Hilton stands for integrity... But its funny because they literally want you to pay for a land line, equipment to do the work, with 7 weeks of mandatory training on 9 bucks an hour. IF they did have any integrity whatsoever they would know no one can live off of that and pay for your own equipment, and yet be forced to train for doing basic tasks.

    Advice to ManagementAdvice

    Know what integrity really means , Hilton is making 359 million in net income, last year but decides to pay employees like its the 1970.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Good for 14 years

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide for more than 10 years

    Pros

    Good place to work if managers know their jobs.

    Cons

    No training being done. All men in charge.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ECommerce Manager  in  Dallas, TX
    Former Employee - ECommerce Manager in Dallas, TX

    I worked at Hilton Worldwide full-time for more than a year

    Pros

    large company with many employee perks

    Cons

    culture of adequacy....not looking to make real change as it is organized with a fiefdom mentality where all are too afraid to make a mistake.

    Advice to ManagementAdvice

    Listen to the employees that have real experience and not execs with newsletter educations in the digital space

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    An environment of nepotism, favoritism, mis-management as well as a "Culture" of retaliation (for mistakes made)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide part-time

    Pros

    Health Insurance Available. Also some of the fellow employees are good people to work with

    Cons

    Managers don't really seem to know what they are doing. Part of this is due having almost no training. Sometimes they do things "just to do something" because they really don't know what to do.

    Advice to ManagementAdvice

    Be more selective about who you allow to be hired as Managers. Have someone higher than the regional managers review the candidates once in awhile. Even have HR do an interview for the GM candidates. Possibly give potential GM's psychological testing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Hornet's Nest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  McLean, VA
    Current Employee - Manager in McLean, VA

    I have been working at Hilton Worldwide full-time for more than 3 years

    Pros

    Five weeks of vacation annually

    Cons

    This review applies to Hilton Corporate Positions Only: Intensely political environment with the operating efficiency of a government bureaucracy (think DMV), organized into silos that compete for influence and power, destroying company value in the process. Talent and contribution is sidelined by brown-nosing. Meritocracy is an alien concept. Turnover is high.

    Advice to ManagementAdvice

    1) Hire PROFESSIONALS!
    2) Install a REAL human resource organization that can police the behaviors of rogue managers, implement a meritocratic review process in which talent and contribution rather than ass kissing is rewarded. Remove the current HR contingent, in particular at the VP level, that is advancing the agenda of individuals rather than company objectives. Politics are destroying value of this business.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Worst Job I ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Steward  in  Rohnert Park, CA
    Former Employee - Steward in Rohnert Park, CA

    I worked at Hilton Worldwide part-time for more than a year

    Pros

    Only the benefits and the paid time off. Also the free food for lunch on a daily basis. Other than that, there is nothing good about this place.

    Cons

    Bad management, bad human resources that did nothing to solve problems, bad behavior from chef in kitchen, no opportunity for advancing your position, under-appreciation, underpaid for back breaking labor, messy employees who make each other's jobs difficult.

    Advice to ManagementAdvice

    Stop being united against employees. Human resources, when an employee comes to you and complains do something other than shake your heads and roll your eyes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    I found that I was promised many thing that I never got.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outlet Supervisor  in  Kansas City, MO
    Former Employee - Outlet Supervisor in Kansas City, MO

    I worked at Hilton Worldwide full-time for more than a year

    Pros

    I enjoyed the customers but that's all I can say that's nice about the Hilton.

    Cons

    I was never offered Health Insurence they dropped the ball insuring my family was taken care of. The upper management only cared about the numbers and not fixing the true problems. I was let go and they refused to give me my PTO Time because I told them I need my health Insurance.

    Advice to ManagementAdvice

    Take care of your employees and stop thinking about your self.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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