Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com

Hilton Worldwide Reviews

Updated October 19, 2014
Updated October 19, 2014
739 Reviews
3.5
739 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
328 Ratings

Review Highlights

Pros
  • Team member travel program is a huge plus (in 27 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 30 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 27 reviews)

  • long hours - large events can be difficult to work with (in 35 reviews)

More Highlights

189 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Nice at first

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server in Philadelphia, PA
    Current Employee - Banquet Server in Philadelphia, PA

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    They make you feel welcomed and that your apart of a big company but after that then your just another number.

    Cons

    Very prone to lay offs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Constant system issues which affected pay, and made for VERY unhappy guests that we in turn had to deal with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Sales Specialist in Tampa, FL
    Former Employee - Reservation Sales Specialist in Tampa, FL

    I worked at Hilton Worldwide full-time (more than 5 years)

    Pros

    Working from home. Fair wages. Period.

    Cons

    You are micro managed to the 'nth' degree. Every single call is monitored. If you sneeze, they know about it. No matter how long you are there, the monitoring never ceases. Lack of trust from the company gets very old. Not much room for advancement. System issues would be fixed, only to have the same issues come up again and again. Wasn't happy with some of it's business practices. Lastly, tons of misdirected calls that affected your stats, and therefore your wages.

    Advice to ManagementAdvice

    Everyone needs to get on the same page.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Not very good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide

    Pros

    -good benefits
    -it has a flexible schedule

    Cons

    -need to have the right attitude to enjoy it
    -long hours

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Promise a lot, deliver little - Hilton Focus Service Division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Sales
    Current Employee - Director of Sales

    I have been working at Hilton Worldwide full-time (more than 3 years)

    Pros

    Reporting, tools, marketing. Resources that help you do the job. Autonomy in most positions but left to learn on your own (pro & con).

    Cons

    Absence of Senior Management and leadership. Unfairness in work place, with inconsistent policies and shortcuts. Credit was wrongfully awarded in a corporate/boss mentality of reflecting responsibility - toxic work environment. They sell advancement in company however it is hard to come by unless the right people move on. Prefer to view employees as factors of productivity rather than investing in good people. Salary and bonus structure de-incentivizing - based on gates above 100% but 120% means the same as 101%. High turnover due to low salary and budget restraints. Work life balance is difficult to maintain - always need to be available.

    Advice to ManagementAdvice

    Invest in employees well being. Consider changing philosophy of bonus and pay structure to keep good people.

  6.  

    Fine. Enjoyed my time there.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide

    Pros

    Good work detail. Position yourself for skill development.

    Cons

    Do what it has to do for the Company which isn't a bad thing but could impact the employee's bottom-line,na

    Advice to ManagementAdvice

    Be clear.

  7.  

    Part of a team that puts the customer first.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Valet Attendant
    Current Employee - Valet Attendant

    I have been working at Hilton Worldwide part-time (more than 3 years)

    Pros

    Large corporation with many avenues and career paths to offer. Locations and work shifts vary widely.

    Cons

    Employees can be put second hand to upper management and hotel guests.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Overall, Hilton is a good company to work for, if you're not concerned about how much money you make.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Chicago, IL
    Former Employee - Sales Manager in Chicago, IL

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    Hilton has great benefits and the employee travel program is probably one of the best. You are able to get free rooms, if the hotel you choose is owned and managed.

    Cons

    I don't feel like they pay enough for the amount of work that you do. The turnover rate is very high.

    Advice to ManagementAdvice

    Be willing to compensate people for what they are worth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    I really enjoyed working there. Co-workers were friendly. ( only a few would stab you in the back )

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in Indianapolis, IN
    Former Employee - Bartender in Indianapolis, IN

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    Good benefits and good friendly co workers. There is money to be made there.

    Cons

    Some co workers and managers will stab you in the back and throw you under the bus in order to cover their butts and make them look better.

    Advice to ManagementAdvice

    Treat your employees with honesty and respect. Don't lie to us. Remember, we are real humans living real lives

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Very slow moving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director, ECommerce Global Online in Addison, TX
    Current Employee - Director, ECommerce Global Online in Addison, TX

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    Great company, great people. Long standing hospitality vision

    Cons

    from a digital marketing stand point, they are about 10 years behind. Very fragmented organization. Many departments do the same thing, which causes a lack of ownership.

    Advice to ManagementAdvice

    consider being a bit more transparent with your overarching vision. That will help keep people excited and engaged

    Neutral Outlook
    Approves of CEO
  11.  

    Not Enough Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Chef in Livermore, CA
    Current Employee - Executive Chef in Livermore, CA

    I have been working at Hilton Worldwide full-time (more than 3 years)

    Pros

    There are many oppurtunities to learn

    Cons

    Management in franchise hotels not the same vision of corporate hilton

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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