Hilton Worldwide Reviews

Updated March 24, 2015
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300 Reviews
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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
396 Ratings

300 Employee Reviews

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  1. Overall a good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resource Intern
    Former Employee - Human Resource Intern

    I worked at Hilton Worldwide

    Pros

    Great people, fantastic internship program, okay communication, lots of free food, overall a great company with a great organizational culture. The CEO is also a great guy that took time to meet all the interns.

    Cons

    Not any cons I can think of!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful

    Great benefits, bad communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Coordinator in Carrollton, TX
    Current Employee - Customer Care Coordinator in Carrollton, TX

    I have been working at Hilton Worldwide part-time (more than a year)

    Pros

    You get discounted and sometimes free rooms at hotels, flexible schedule, lots of pto and sick time, working from home is the best, lots of activities on site, discounts on non hilton items, many different departments to advance in, great job for stay at home parents and people in school, family members also get travel benefits.

    Cons

    Sometimes the systems don't work or kick you out mid-call which can make it hard to do your job and its very frustrating, maintenance on the website is always scheduled at a time that's very inconvenient for everyone, communication between people that work at home and people that work on site is lacking big time. Email is the main mode of communication when you work from home and sometimes it's more likely to win the lottery 10 times than it is to get a response from my boss. Policies change so often that it's hard to keep up and then we have agents telling customers outdated information. Not to mention A LOT of hotel workers aren't trained on the hhonors program so they give false info and 9 times out of 10 we're the ones that get yelled at by customers about it and we're left apologizing and trying to fix someone else's mess.

    Advice to ManagementAdvice

    Train hotel agents on the HHonors program and what customer care agents can and can't do. Make sure the system is as bug free as possible so work at home agents can properly do their job, otherwise just have everyone work in the office. Please roll out changes a little at a time, changing too much at once overwhelms everyone. And most importantly please please please work on better communication, especially with dc's, Theyre supposed to be there to help and guide us but it doesn't help when they ignore their emails for a month and leave us hanging with nowhere to go.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Lots of customer service for little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Hilton Worldwide full-time (less than a year)

    Pros

    AMAZING benefits- health insurance, pto/vacation, school reimbursement, deep discount on hotel rooms

    Majority of coworkers and employees are extremely nice and willing to help, except for the occasional few here and there

    Very nice hotel and place to work. Also offers free meals during your breaks. Makes sure you do not work more than 6 hours without a break.

    When it's slow there's lots of downtime to chat with your coworkers and the guests.

    Cons

    The pay is very low for the amount of customer issues and service you have to deal with on a regular basis. Half of the guests are friendly and thankful, the others will treat you like their servants and think they are so much better than you.

    There is also a LOT to learn on the computer - it's not an easy system to learn and it's very easy to make a glitch that will bite you in the behind later - and someone will come find you to complain about it later.

    Advice to ManagementAdvice

    Be more understanding when it comes to employee error, we are not perfect and not everything can be taught and learned in one day.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Specialist in Dallas, TX
    Current Employee - Reservation Sales Specialist in Dallas, TX

    I have been working at Hilton Worldwide part-time (more than 5 years)

    Pros

    Great Benefits, own boss, work from home

    Cons

    You are replaceable and they let you know it...

    Advice to ManagementAdvice

    Be more personable

    Recommends
    Positive Outlook
    No opinion of CEO
  6. Not to shabby

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Hilton Worldwide full-time (more than a year)

    Pros

    If you like meeting new people, look no further. What company doesn't have their own set of problems?

    Cons

    It's a hospitality business. Its exactly what you expect. Long hours and the occasional fussy customer.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Hilton has always been a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in San Francisco, CA
    Former Employee - Assistant General Manager in San Francisco, CA

    I worked at Hilton Worldwide full-time (more than a year)

    Pros

    The company is established, and large so there are a lot of training and growth opportunities (not to mention employee rates!)

    Cons

    The technology is getting a bit old, and needs to be updated to include basic things like cut and paste from the PMS, etc.

    Advice to ManagementAdvice

    Try to integrate your technology to avoid multiple passwords, links on the intranet to old intranets, etc.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Cook in rests. For 6 years i thinks i got the experience to Work in this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook in Bradenton, FL
    Former Employee - Line Cook in Bradenton, FL

    I worked at Hilton Worldwide

    Pros

    because this company is one betters hotels industry

    Cons

    Then it is good hours and good pay and companionship everything will be fine

    Recommends
    Neutral Outlook
  9. Great opportunity to work with a world wide company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender
    Former Employee - Bartender

    I worked at Hilton Worldwide

    Pros

    The hospitality industry is vast. The Hilton family of hotels has something for everyone. The travel benefits are a plus working for this company!

    Cons

    It is a very large company and sometimes someone might get lost in the hustle and bustle of a busy environment.

    Advice to ManagementAdvice

    Make exceptions when management support is needed. The rule of working in a position for six months before advancement eligibility should be reviewed when there is a crisis. Current employees who have management experience should be considered if they are in an hourly position yet interested in helping with crisis management on a as needed basis... be flexible when you need the help and you have the staff willing to step up!

    Recommends
    Positive Outlook
    No opinion of CEO
  10. Front Office Intern with Hilton Worldwide

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Intern - Front Desk Agent
    Former Intern - Front Desk Agent

    I worked at Hilton Worldwide as an intern (less than a year)

    Pros

    The hotel was very nice, elegant and modern. It is a great place to work at. The managers and supervisors are nice, I get hands on experience in using the system and I really enjoy assisting with the guests.

    Cons

    It is hard to establish personal relationship between other employees. I don't know that happens because I was an intern (worked 12-16 hours a week), or people there just want professional relationship. I don't feel close to other employees

    Advice to ManagementAdvice

    Try to provide the opportunity that bring the employees and staff together, a great team can do better performance

    Recommends
    Positive Outlook
  11. 4 people found this helpful

    Decent Pay, Great Incentives! Work @ Home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Specialist in Carrollton, TX
    Former Employee - Customer Care Specialist in Carrollton, TX

    I worked at Hilton Worldwide part-time (more than a year)

    Pros

    Work @ Home, great hotel discounts, family-like environment

    Cons

    potential system related issues (being that you work from home)

    Recommends
    Positive Outlook

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