Hogg Robinson Group

  www.hoggrobinson.co.uk
  www.hoggrobinson.co.uk

Hogg Robinson Group Reviews

18 Reviews
3.0
18 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hogg Robinson Group Chief Executive and Board Member David J.C. Radcliffe
David J.C. Radcliffe
6 Ratings

4 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Get out of the customer service industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst in New York, NY
    Former Employee - Financial Analyst in New York, NY

    I worked at Hogg Robinson Group full-time

    Pros

    Best benefits in the travel industry

    Cons

    I have never seen a company run as inept as this one. There is poor communication between upper management and no support. Their back office software is cumbersome and increases the workload. If they had a better system, they could get rid of half their departments which run reports just to support the software!

    They also run this company too lean because they're more concerned about extra $$ to the bottom line & to the stock holders instead of customer service. Their attitude is the customer needs to adjust to how this company operates instead of the company doing what they can to make the customer happy. I can't believe they're still in business with the way they treat their clients!

    Advice to ManagementAdvice

    You need to start listening to the client and have some sort of urgency when it comes to providing service to them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Get out of the travel industry - now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Travel Consultant in New York, NY
    Current Employee - Travel Consultant in New York, NY

    I have been working at Hogg Robinson Group

    Pros

    Used to be travel benefits but those have practically dried up

    Cons

    Glass ceiling. Mgmt makes little more but with tons more work so not worth pursuing.

    Advice to ManagementAdvice

    treat all employees equal. special perks for "special" people is BS

  3.  

    Painfully slow and backward thinking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)
    Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)

    I worked at Hogg Robinson Group

    Pros

    Travel and hotel offers were a nice benefit, albeit these can be hard to come by. Excellent healthcare package and flexible benefits system.

    Cons

    Painfully slow moving, no indication that the company wishes to progress out of its comfort zone (the 1980s!). Still caught up in the notion that they have been around for centuries, when this simply isn't true. Too many staff that have a too-specific focus, thus any ideas are caught up in internal processes and paperwork. Exceptionally poor training. Communication from management is non-existant.

    Advice to ManagementAdvice

    Try to treat employees equally. Slim down internal processes and try to embrace the 21st century (or at least the 20th!)

    Doesn't Recommend
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Call Centre Travel Agency!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Travel Cousellor - Loyalty
    Former Employee - Travel Cousellor - Loyalty

    I worked at Hogg Robinson Group

    Pros

    The benefits package is quite comprehensive, and the travel FAM allowance is also a bonus. Some supervisors are very competent and eager to improve the work environment.

    Cons

    The staff are treated poorly. It is a call centre environment, and there is a high level of pressure placed on the employees to be as fast as possible. This tends to result in errors being made, which results in more stress for the employee.

    Advice to ManagementAdvice

    You have to determine if your priority is to answer calls quickly, or to provide excellent service. You cannot have both with the number of staff you have. With high call volumes come added stress and a depreciation in the quality of customer service. If you would like to ensure errors are not made, and excellent customer service is provided to your clients, you have to hire more staff.

    Doesn't Recommend
    No opinion of CEO

Work at Hogg Robinson Group? Share Your Experiences

Hogg Robinson Group

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.