Hogg Robinson Group

  www.hoggrobinson.co.uk
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Hogg Robinson Group Reviews

Updated June 14, 2014
Updated June 14, 2014
18 Reviews

3.0
18 Reviews
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Hogg Robinson Group Chief Executive and Board Member David J.C. Radcliffe
David J.C. Radcliffe
6 Ratings

6 Employee Reviews Back to all reviews

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  1.  

    Run WAY too lean.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Manager  in  New York, NY
    Current Employee - Business Manager in New York, NY

    Pros

    Some of the best benefits I have ever had.

    Cons

    Management need to stop managing the company to the stock price and manage based on the needs of the clients. They are running way to lean. There are just not enough people to do their jobs correctly. Everyone is completely overwhelmed. The emphasis is build revenue, but they are not building the infrastructure to support the increase in revenue.

    Advice to ManagementAdvice

    Manage the needs of the clients and the stock pricess will follow.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Interesting experience with lots of challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Travel agency and airline connections, personal growth, leadership possibilities, direct regional manager was very structured and well educated, also good in people management, regular abroad travels.

    Cons

    Felt overloaded all the time and it was difficult to manage the work-life balance. Too much overtime and no compensation. Demotivated employees.

    Advice to ManagementAdvice

    Motivation system might be a good idea

  3.  

    Great job for somone who likes to work from home and does not need much money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Consultant
    Current Employee - Travel Consultant

    Pros

    Working from home, good benefits, travel discounts with IATA card. Good start up job for someone right out of school to gain experience.

    Cons

    Very law pay with not much potential growth, no commission, no opportunities for advancements, at least in this area where there is no office, everyone works from home

    Advice to ManagementAdvice

    Would love to see opportunities for advancements so there is a reason to stay with this company. Would have more reasons to stay if the pay was higher as well. After all the company is saving tons of money on not having an office.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Great vision, difficult keeping that vision.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    They have great tools and a great vision.

    Cons

    Because the company really operates in silos they don't communicate well or really work together well.

    Advice to ManagementAdvice

    Concentrate on getting departments to communicate with each other rather than set everything up as "procedures". If departments work together more as a team more will be accomplished in a shorter amount of time.

    Positive Outlook
    Approves of CEO
  6.  

    Clueless branch management, completely out of touch, travel consultants not listened to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Travel Consultant  in  Farnborough, Hampshire, South East England, England (UK)
    Current Employee - Senior Business Travel Consultant in Farnborough, Hampshire, South East England, England (UK)

    Pros

    Reasonably good company. Quite flexibile, and not as 'anal' and intrusive as competitors such as Amex.

    Cons

    Manager's who haven't been travel consultants for years makng decisions without actually asking and listening to the travel consultants who are talking to and dealing with the clients every day. Rubbish systems and technology.

    Advice to ManagementAdvice

    Stop the ridiculous focus on getting travel consultants to answer as many calls as possible. Don't you fools understand that you can't do a TC job effectively if you just spend all day call-after-call allowing your workload to build up! Why do you think that it is good practice to focus on answering a poxy telephone call rather than allowing TC's to get on with their other work? Would you rather a call is answered than a booking enquiry followed up, ticket reissued etc? Do you realise that many clients call to chase up work that we should have been doing had we been allowed time off the phones? Also, stop pandering so much to the client - have booking cut off times, compulsory time for TC's to spend off the phones to catch up on bookings, enquiries, admin etc, mandate the use of your online tool for clients to source flight times, BE PROACTIVE FOR CHRIST'S SAKE AND GROW A PAIR!

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Mixed Feelings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Farnborough, Hampshire, South East England, England (UK)
    Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)

    Pros

    Couldn't fault the fantastic working environment and facilities, handy location (right next door to station, ideal for commuting) and the general social ethic in the office.

    Cons

    From my experience, direct management wasn't the greatest - very little support in a new role made settling in more difficult than it needed to be. A strange mix of some absolutely fantastic employees and some who could best be described as being stuck up and having little to no time for the relative juniors in the office.

    Advice to ManagementAdvice

    No advice as such - would have preferred a manager who took more of an interest in the work you were producing rather than being so hands off.

    Approves of CEO

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