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David J.C. Radcliffe
I have been working at Hogg Robinson Group full-time for more than 3 years
Pros – Some of the best benefits I have ever had.
Cons – Management need to stop managing the company to the stock price and manage based on the needs of the clients. They are running way to lean. There are just not enough people to do their jobs correctly. Everyone is completely overwhelmed. The emphasis is build revenue, but they are not building the infrastructure to support the increase in revenue.
Advice to Senior Management – Manage the needs of the clients and the stock pricess will follow.
No, I would not recommend this company to a friend
2013-05-10 04:02 PDT
I have been working at Hogg Robinson Group full-time
Pros – They have great tools and a great vision.
Cons – Because the company really operates in silos they don't communicate well or really work together well.
Advice to Senior Management – Concentrate on getting departments to communicate with each other rather than set everything up as "procedures". If departments work together more as a team more will be accomplished in a shorter amount of time.
– I'm optimistic about the outlook for this company
2012-06-23 07:08 PDT
I have been working at Hogg Robinson Group full-time for more than 5 years
Pros – Reasonably good company. Quite flexibile, and not as 'anal' and intrusive as competitors such as Amex.
Cons – Manager's who haven't been travel consultants for years makng decisions without actually asking and listening to the travel consultants who are talking to and dealing with the clients every day. Rubbish systems and technology.
Advice to Senior Management – Stop the ridiculous focus on getting travel consultants to answer as many calls as possible. Don't you fools understand that you can't do a TC job effectively if you just spend all day call-after-call allowing your workload to build up! Why do you think that it is good practice to focus on answering a poxy telephone call rather than allowing TC's to get on with their other work? Would you rather a call is answered than a booking enquiry followed up, ticket reissued etc? Do you realise that many clients call to chase up work that we should have been doing had we been allowed time off the phones? Also, stop pandering so much to the client - have booking cut off times, compulsory time for TC's to spend off the phones to catch up on bookings, enquiries, admin etc, mandate the use of your online tool for clients to source flight times, BE PROACTIVE FOR CHRIST'S SAKE AND GROW A PAIR!
Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company
2012-06-09 01:40 PDT
I worked at Hogg Robinson Group
Pros – Couldn't fault the fantastic working environment and facilities, handy location (right next door to station, ideal for commuting) and the general social ethic in the office.
Cons – From my experience, direct management wasn't the greatest - very little support in a new role made settling in more difficult than it needed to be. A strange mix of some absolutely fantastic employees and some who could best be described as being stuck up and having little to no time for the relative juniors in the office.
Advice to Senior Management – No advice as such - would have preferred a manager who took more of an interest in the work you were producing rather than being so hands off.
2008-10-15 03:13 PDT
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