Holiday Inn Express

  www.hiexpress.com
  www.hiexpress.com

Holiday Inn Express Reviews

Updated October 16, 2014
Updated October 16, 2014
127 Reviews
3.3
127 Reviews
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Review Highlights

Pros
  • Managers were nice to me especially the front desk manager who trained me (in 8 reviews)

  • Hotel discounts, tips, and occasionally meeting friendly guests (in 4 reviews)


Cons
  • management was horrible, as a front desk agent, they threatened to fire me if left the (in 10 reviews)

  • There are no benefits offered other than a vacation once you have been there a year (in 10 reviews)

More Highlights

20 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Jacksonville, FL
    Current Employee - Guest Service Representative in Jacksonville, FL

    I have been working at Holiday Inn Express part-time (more than 5 years)

    Pros

    close to home. Usually quiet!

    Cons

    They are expecting their front desk customer service reps to do more and more with less and less. They hire almost minimum wage employees, but expect them to do services higher paid pros would normally do. It is not a great work environment at all!

    Advice to ManagementAdvice

    I don't know! Just avoid!

    Doesn't Recommend
    Negative Outlook
  2.  

    didn't to like it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Holiday Inn Express part-time

    Pros

    good environment and friendly people

    Cons

    very bad paid and hard work

    Advice to ManagementAdvice

    Raise the paid

  3.  

    Pay sucks

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Holiday Inn Express

    Pros

    The best thing about working here is that fact that you are there alone during your shift and you get to be very independent.

    Cons

    Everything else. The pay is the worst, however.

    Advice to ManagementAdvice

    Pay your employees and keep up promises.

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  5.  

    Front Desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Birmingham, AL
    Former Employee - Anonymous Employee in Birmingham, AL

    I worked at Holiday Inn Express full-time

    Pros

    Great learning experience and you get a great discount at other hotels, slower then other hotels I worked at but its alright.

    Cons

    A lot of work gets delegated...to much work get delegated and employees are unappreciated, could just be management but if all hotels are franchised there is no ground rules on the matter which is very disappointing

    Advice to ManagementAdvice

    Give employees fair wages for the work that they do and do no lead them on about a promotion they will never actually get.

    Doesn't Recommend
    Positive Outlook
  6.  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holiday Inn Express

    Pros

    The ability to meet a diversity of people.

    Cons

    Need managers who will stand up for their employees. A better training program for maintenance techs. Instead of a 3 hour walk around tour.

    Advice to ManagementAdvice

    Buck up and stand up for your employees.

  7.  

    Holiday Inn Express

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Agent in Plano, TX
    Current Employee - Guest Services Agent in Plano, TX

    I have been working at Holiday Inn Express full-time (less than an year)

    Pros

    IHG is a good company to work for. They have some great perks of working for them and depending on the location the pay is good.

    Cons

    Most locations are independently owned and the owners do not always take care of their employees. They pay significantly lower with no benefits. They also have a lack of appreciation for their employees.

    Advice to ManagementAdvice

    Take care of your employees and they will take care of your guests.

    Doesn't Recommend
    Negative Outlook
  8.  

    Holiday In cares way more about their customers than the well-being of their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server in College Park, MD
    Current Employee - Banquet Server in College Park, MD

    I have been working at Holiday Inn Express part-time (more than 3 years)

    Pros

    ~Free Lunch
    ~Occasional Nice PEople to Work For

    Cons

    ~Huge seasonal lack of business
    ~Poor Air Condition in employee places of work(kitchen, back hallway, offices etc.)
    ~Poor management...my god

    Advice to ManagementAdvice

    Show some care for your employee.

    Doesn't Recommend
    Negative Outlook
  9.  

    Decent starter brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Holiday Inn Express full-time

    Pros

    Brand recognition, employee rates, personal growth oppurtunities (depending on mgmt company and ownership), flexible schedule, also as the brand is a limited service product, it gives employees the oppurtunity to learn all aspects of the business within feeling so "big box" and only learning very specific areas of the hotel. The reason I rated high stars regarding compensation, work/home life balance, etc is only because my mgmt company and owners offer these items, the brand itself has nothing to do with how much we get paid or when we have time off or if we get promoted or not.

    Cons

    My mgmt company is fantastic and my owners are supportive however the brand standards, IHG rewards standards and communication from the brand to the hotel is not seamless or user friendly. Merlin offers too much info and rarely works properly making the day to day duties of the job and customer service challenging. Opera as a PMS is the worst I have used, it takes at least 2 weeks minimum of training in order to get used to it resulting in a more expensive training period as well as more errors. OnQ (Hilton) is by far better. Limited support from the brand, you send e-mail's to your brand reps in any department ( area manager, brand manager, quality manager, etc) and typically you can expect to continue to bug them a few more times before you get a response. Most high occupancy properties do not have time to deal with this, we reach out to our support staff and we have to wait for days, weeks. As we are waiting, we are getting fined for brand standard issues that we couldn't have corrected as we didn't have access to the appropriate information. From a larger standpoint, I would like to know why IHG was not listed in the top companies to work (24/7 Wall Street) for while our sister companies Marriot and Hilton were...from a recruiting and staffing standpoint, we will NEVER draw the best employees if we aren't the best starting from the brand and moving down. The best will eventually migrate to the best.

    Doesn't Recommend
    Positive Outlook
  10.  

    Great starter job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banquet Server
    Former Employee - Banquet Server

    I worked at Holiday Inn Express part-time (less than an year)

    Pros

    new hotel, people were excited & there were plenty of banquets to work

    Cons

    management was a little clueless

  11.  

    Okay at best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Auditor
    Former Employee - Night Auditor

    I worked at Holiday Inn Express full-time (less than an year)

    Pros

    Descent pay. Usually pretty good hours.

    Cons

    Franchised hotel company, meaning they've all got a different owner and so most of the guidelines and procedures are different.

    Doesn't Recommend

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