Holiday Retirement

  www.holidaytouch.com
  www.holidaytouch.com

Holiday Retirement Reviews

Updated December 13, 2014
Updated December 13, 2014
423 Reviews
1.8
423 Reviews
Rating Trends

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Holiday Retirement President & CEO Kai Hsiao
Kai Hsiao
153 Ratings

Review Highlights

Pros
  • I love the community and what it offers our residents and love working with seniors (in 34 reviews)

  • It's great to be able to in some small way make a difference in the lives of people in their later years (in 17 reviews)


Cons
  • There is no respect for the upper management or trainers of the company (in 57 reviews)

  • Before I took the job I was encourage to talk to present community managers (in 35 reviews)

More Highlights

255 Employee Reviews Back to all reviews

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  1. 5 people found this helpful  

    Awful company-DO NOT answer when the recruiter calls!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Sales Leader in Phoenix, AZ
    Former Employee - Community Sales Leader in Phoenix, AZ

    I worked at Holiday Retirement full-time (less than an year)

    Pros

    Working with the seniors-changing their lives by living in a community.

    Cons

    The entire culture, they care about sales, SALES, SALES! Being a sales person, I understand sales means money. but his company will step over it's on residents to make a buck. Worked for there for a short time and the community managers and the sales managers all were negative. They "sell" you a team atmosphere and then will pounce on anyone for a "sale" Too many negatives about this company. It made me sick working there...RUN AWAY FAST!

    Advice to ManagementAdvice

    Change management styles, change community managers training and how they are paid and scheduled. Create teams that are positive and happy...CHANGE EVERYTHING!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Worst Job I ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Manager in Grand Junction, CO
    Current Employee - Community Manager in Grand Junction, CO

    I have been working at Holiday Retirement

    Pros

    The residents are the best people.

    Cons

    The company wants so much from you but wont pay you for your work.

    Advice to ManagementAdvice

    Dont do it ....120 hrs a week and they don't care about you. They will just get someone else. 89% turnover in manager in the 1st year.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Co-Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Co-Manager
    Former Employee - Co-Manager

    I worked at Holiday Retirement

    Pros

    The company had good benefits at the time.

    Cons

    I did not like the on-site living conditions. Really long hours.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Just...don't

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader
    Current Employee - Sales Leader

    I have been working at Holiday Retirement full-time (more than an year)

    Pros

    If you are coming from a retail environment, the pay will likely be marginally better, as will the hours.

    Cons

    You will be constantly and consistently under informed, misinformed, or lied to. No one ever seems to know what's coming up next, and no one wants to take responsibility for anything. The company is segmented between sales and operations, but no one seems to concerned that neither can function without the other. An outdated business and marketing model does not help this company, nor does their desire to pinch pennies and prevent communities from spending money to make improvements. The bonus structure is convoluted, but don't worry - it will change every 90 days or so, so it's not as though you have to memorize it. Management spends little to no time in communities, and most of them never worked at lower levels, so they have no concept of what it takes to run a building. Additionally, nearly everyone is misled on expectations for their jobs during the interview process - training is usually a rude awakening for nearly every position when you find out what's ACTUALLY expected of you.

    Advice to ManagementAdvice

    Spend time - several days consecutively - in a community. Learn what your employees encounter on a day-to-day basis. It seems nearly impossible that it won't change the way you manage them.

    Doesn't Recommend
    Negative Outlook
  6. 2 people found this helpful  

    High Stress and Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Floating Manager
    Former Employee - Floating Manager

    I worked at Holiday Retirement full-time (more than 3 years)

    Pros

    Good benefits and you can meet some truly amazing seniors. As far as culture and values they don't walk the talk. CEO, Kai, has had some good ideas such as requiring new Regional Directors to work for 2 weeks in a community to get a better understanding of how a community works and the demands on managers but he never seems to be allowed to implement them.

    Cons

    As a community manager you may expect to put in long hours that include being on-call overnight several nights per week to respond to resident emergencies. There is extreme pressure from upper management to sign up new residents including those who are not appropriate to the community or to retain residents who are disliked by other residents and staff due to belligerent behavior. Also the compensation package includes your "luxury apartment" and in my experience of almost 4 years with the company I've yet to see a manager's apartment that fits anyone's idea of being luxurious. Also the meals you eat in the dining room while on duty are counted as part of your compensation even though the food is usually, though not always, mediocre at best, high in carbohydrates, and low in protein. Executive chefs receive an end of year bonus for saving on the food budget which is a bad idea. They used to bonus on new move-ins which promoted better food and presentation.

    Advice to ManagementAdvice

    Hire a separate staff member for overnight duty or an office assistant for every community. Managers are underpaid and overworked thus the extremely high turnover. Turnover for new hire co-managers is alleged to be 60% within their first 90 days.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Miserable, abusive, tone deaf leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holiday Retirement full-time (more than 5 years)

    Pros

    The residents and some of the good people who still work there. Time spent in the communities with community managers, community employees and residents was time well spent. Most of the community managers are genuinely good people who are in it for the right reason; serving seniors.

    Cons

    Dealing with the majority of those in leadership, particularly those at the corporate office was awful. Corporate leadership was disconnected from the realities on the ground, and was completely focused on revenue. People were not valued, and unethical, abusive management practices were rewarded rather than corrected. I personally heard my department head make demeaning statements about many groups of employees, including our live-in managers. Turnover has always been an enormous problem; one that in my years with the company was never effectively addressed. Managers are over-worked and extremely underpaid (it's a travesty). This place burns through people at a record pace; uses them up and then throws them out like so much trash.

    Advice to ManagementAdvice

    Change course now or find yourselves heading off yet another lawsuit. It's inevitable.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Ugh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in East Amherst, NY
    Former Employee - Server in East Amherst, NY

    I worked at Holiday Retirement part-time (less than an year)

    Pros

    The elderly (well most of them) are great, that's about the only pro

    Cons

    Extremely high turnover, Extremely unreasonable standards, instead of working like a normal, the model is, you're done when your work is done, which might seem ok, but that doesn't mean you can take your time they have everything times down to the minute, and if you don't make it they go ballistic, the whole place is run on fear. The worst part is mine was considered one of the best in the country, so I shudder to think what the bottom tier is like.

    Advice to ManagementAdvice

    I don't know at this point, you need major restructuring.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Holiday Retirement Response

    Dec 5, 2014Human Resources Manager

    Thank you for taking care of our residents. That does sound hard. We encourage all employees to talk to their manager and if they can't do that, to call Employee Relations if there is unreasonable ... More

  9. 3 people found this helpful  

    Executive Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Director in Sanford, FL
    Former Employee - Executive Director in Sanford, FL

    I worked at Holiday Retirement full-time (more than an year)

    Pros

    The resident's are very friendly.

    Cons

    I was part of an acquisition and the upper management team didn't know what to do: I felt like I was part of a new start up company. The upper management was not supportive and HR is a joke...one person handling 8 communities. There was no consistency with management decisions and they don't help you succeed in your job. I worked nonstop for 14 months and I was fired for something nonrelated to my job. I hope this was an isolated incident but if you take a job from this company,,,start looking for another. This is a great company to learn mistakes with and move on to a professional environment.

    Advice to ManagementAdvice

    Don't play favorites, if you invest in someone help develop them and give them the tools to succeed. Upper management needs to be more involved in the community level, be objective rather than subjective in your decisions. Value the employees that work hard for you and the company..just don't dispose of them. The nursing management team was superior and did everything they could to make the community successful.Best of luck!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Bad leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Holiday Retirement full-time

    Pros

    Enjoyed the employees I worked with at Home Office

    Cons

    Micromanaging, poor leadership, little respect for employees

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    Do not visit this facility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeper in Lakewood, CO
    Former Employee - Housekeeper in Lakewood, CO

    I worked at Holiday Retirement part-time (less than an year)

    Pros

    The residents it a shame they are treated the way they are buy the management employees

    Cons

    Main Employees are rude awful to the resident their meal are awful its such a shame to have to surround your self by awful people if they could find better people to run that facility it would be a better place for the residents and employees

    Advice to ManagementAdvice

    If you don't like you're job look for another career

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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