Home Instead Senior Care

  www.homeinstead.com
  www.homeinstead.com

Home Instead Senior Care Reviews

Updated December 13, 2014
Updated December 13, 2014
232 Reviews
3.3
232 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Roger Baumgart
39 Ratings

Review Highlights

Pros
  • Great group of people who want to make a difference and help seniors (in 10 reviews)

  • Flexible hours that work around your schedule (in 17 reviews)


Cons
  • Hounded you for shifts even if you couldn't work, low pay, poorly managee (in 17 reviews)

  • No benefits back then in 2010 and unreliable caregivers relieving one from a shift (in 16 reviews)

More Highlights

34 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Unfortunate Structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Livonia, MI
    Former Employee - Anonymous Employee in Livonia, MI

    I worked at Home Instead Senior Care full-time (more than an year)

    Pros

    The only "Pro" of working with HISC was the ability to provide advocacy and assistance to the Elderly.

    Cons

    The structure of HISC makes it nearly impossible to provide the best care possible to Client population. Community Liaison/Sales Person consistently promotes and guarantees service-levels to potential Clients, of which local business has absolutely no ability to provide.

    The constant focus of Franchise Managers is to ensure their margins are favorable. Field-Staff are never allowed OT, even if it means consistency of care for the Client. Scheduling staff are paid on salary, and expected to work 10-12 hour days filling shifts, while recruitment consistently is left with an inability to hire, due to disgustingly low wages, again-as a result of ownership salivating over margins. Scheduling and recruitment staff are asked to break EEOC Law on a daily basis.

    Advice to ManagementAdvice

    Although your franchise is a business endeavor, and an extension of your direct finances, consider realizing the nature of the business you are in, vs. your own material gain.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Very stressful and constantly walking on eggshells

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Home Instead Senior Care

    Pros

    High salary in an office setting

    Cons

    Over worked under appreciated and high level of favoritism. Lots of office gossip lead and filled by one of the owners

    Advice to ManagementAdvice

    No possible advancement

  3.  

    terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RRC in Pensacola, FL
    Current Employee - RRC in Pensacola, FL

    I have been working at Home Instead Senior Care full-time (more than 3 years)

    Pros

    They make you think there is potential for your career growth. It takes you a year to figure out there isn't.

    Cons

    ZERO training for office employees

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Home Instead Senior Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Caregiver in Pasadena, CA
    Current Employee - Caregiver in Pasadena, CA

    I have been working at Home Instead Senior Care part-time

    Pros

    Nothing really besides it will help pay very small bills

    Cons

    Everything
    Long Hours
    Low pay
    Poor Management
    On call

    Advice to ManagementAdvice

    Be more understanding

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Wonderful clients however office supervisors are a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Caregiver in New Orleans, LA
    Current Employee - Caregiver in New Orleans, LA

    I have been working at Home Instead Senior Care as a contractor (less than an year)

    Pros

    Work is very rewarding and clients are very appreciative of the services provided. Training program is fairly good, somewhat simplistic. The staff that works in the staffing office is spectacular. Person who answers the phone is very nice and pleasant to work with.

    Cons

    The supervisors in the office represent a group of paraprofessionals who act like skilled clinicians however have no idea of how to treat employees. Frequently treat employees like they are children. They all need leadership training and their level of emotional intelligence is most likely off the charts in the negative range. Franchise owner is very nice however has these supervisors running the show. They are very condescending in their mannerisms with staff.

    Advice to ManagementAdvice

    For an industry that has a very high turnover rate, I would assume that the office supervisors would be more careful in the manner in which they deal with staff. In my 30 years of full time employment, this has to have been the very worst managers I have ever encountered in my career. Tremendous lack of supervision of the caregivers actual performance in the home settings and instead, clinical supervisor wholeheartedly believes the staff who work the most shifts. Quarterly meetings are a waste of time. Information could be communicated via webinar and eliminate all of the childish games for "morale building". Clean house of the clinical director and trainer and hire real leaders who treat people like professionals instead of children and the agency would be much better.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Not a good working experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Caregiver in Vista, CA
    Current Employee - Senior Caregiver in Vista, CA

    I have been working at Home Instead Senior Care part-time (more than 3 years)

    Pros

    I love knowing that I'm making a difference & helping to make things easier for seniors. The training is helpful if you have time in between shifts to attend.

    Cons

    The owner only cares about the money. The office manager is a snake in the grass & lies to cover her tush. The best staff member they had in years was let go one day & then months later all was gone but the owner & manager. The turn over is frequent. We are expendable & it is shown. The pay is hard to live off of & all hours were cut due to Obama Care. We are expected to be housekeepers for the filthiest of people because they are paying. I have to agree with many reviews all over the US. Look elsewhere if you have that luxury.

    Advice to ManagementAdvice

    Training,training, training. Owner needs to pay caregivers more. Show that you value your employees. Not everyone wants to do a raffle for a toaster. We want to be able to put food on our tables.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Senior Care Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Instead Care Provider in Mesa, AZ
    Former Employee - Home Instead Care Provider in Mesa, AZ

    I worked at Home Instead Senior Care part-time (more than 5 years)

    Pros

    Assisting people with daily living skills is so rewarding. Helping them stay independent and in control. You do really become part of their family.

    Cons

    They use every excuse in the book not to give a pay increase, no future with this company. Expect you to drive to the office for every little detail!! They expect you to bend over backwards in doing your job and give nothing back to the employees.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    Nice company But......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Home Instead Senior Care

    Pros

    Everyone is very nice they seem to really care about what's going on.

    Cons

    Watch out for the pay you are told it's hourly however people working overnights get minimum wage in a lump sum amount... What a joke

    Advice to ManagementAdvice

    Change pay rates, there are a lot of company's that pay more for less work

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Very disrespectful, justifies wrong doings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Caregiver in Lynchburg, VA
    Current Employee - Caregiver in Lynchburg, VA

    I have been working at Home Instead Senior Care full-time (more than an year)

    Pros

    None, I will put ratings

    Cons

    Doesn't listen to availability to work. Harasses clients and employees with way to many phone calls unrelated to that specific client's care. Only concerned about how many shifts they can fill, no concern about if the client/caregiver are in the best comfortable situation.

    Advice to ManagementAdvice

    Change management or management policies. Clients and caregivers want people they can trust to do what is best, not disrespect and manipulate them! The worst treatment of clients and caregivers I've witnessed since doing this work for 7 plus years!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Caregiver in Minneapolis, MN
    Current Employee - Caregiver in Minneapolis, MN

    I have been working at Home Instead Senior Care part-time (more than an year)

    Pros

    Whatever good comes of it is quickly outweighed by the bad... They care only about MONEY and that is it. Not about people at all-- they just couldn't afford a burger king so they opened this franchise.

    Cons

    They have a typical franchise demeanor i.e. you are cheap, inexpensive labor that doesn't matter and you can and will be replaced and we don't care at all...

    Advice to ManagementAdvice

    karmic justice

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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