Horace Mann

  www.horacemann.com
  www.horacemann.com
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Horace Mann Reviews

Updated August 30, 2014
Updated August 30, 2014
57 Reviews
2.6
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marita Zuraitis
9 Ratings

Review Highlights

Pros
  • good benefits, vacation, industry designation, co-workers and friendly environment (in 7 reviews)

  • 4 day work week and starting pay is good (in 3 reviews)


Cons
  • They enforce rules that don't even exist and will give bad performance reviews based on rules that don't exist (in 6 reviews)

  • The health insurance is expensive (in 5 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    When Horace Mann comes calling, run away, hang up the phone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Counselor  in  Irving, TX
    Former Employee - Claims Counselor in Irving, TX

    I worked at Horace Mann full-time for less than a year

    Pros

    I'm at a loss to think of one.

    Cons

    Horace Mann is a terrible place to work. If you like working like a CAT adjuster for the pay of a customer service specialist, by all means, take this job. Otherwise run away. Management is retaliatory, and one minute will be nice to you, then fire you the next. There's a reason why the department of insurance is investigating this company. Salary is below average. Temps make more money than you will, and temps get OT. Do not recommend this company. Run away. Run far away.

    Advice to ManagementAdvice

    remove upper management and start over. They are running your company to the ground with unethical behavior and shady practices.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Do not work for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Counselor  in  Morrisville, NC
    Current Employee - Claims Counselor in Morrisville, NC

    I have been working at Horace Mann full-time for more than 10 years

    Pros

    The workers are great, Benefits are decent.

    Cons

    Senior Management changes their mind every other week. They can not be trusted. They say there is NO retaliation. Ha. If anyone speaks up they get fired. PD is over worked. Not hiring anyone but temps that do not know the claims system. One of the PD managers has a couple of pet counselors. They run and get her coffee on command. They can do anything that they want during the day. They do not get many claims because they are always on special projects for Ms Queen Bee Team Leader.

    Advice to ManagementAdvice

    Be truthful with the worker bees. COMMUNICATE. Follow through with what you say is going to happen. Every years in January the managers go to a conference and come back with ideas. They implement some of them but always quit half way through the year.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    The left doesn't know what the right is doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Counselor  in  Irving, TX
    Current Employee - Claims Counselor in Irving, TX

    I have been working at Horace Mann full-time for more than a year

    Pros

    The company is TRYING to get back on track and keep their employees.

    Cons

    The workload is overwhelming. The supervisors insist you cannot leave your job for the day until ALL your phone calls have been returned, ALL your new contacts have been made, etc...Its ridiculous. The employees are so busy working other people's desk that they can't work their own. While the employees sit buried in paperwork and being criticized by their boss, the supervisors sit at their desk and don't offer any kind of assistance. A normal work day is 11+ hours AND Saturdays. What the company needs to do is focus on their internal customer and stop treating their employees like they are making sweat shirts for a living. Get rid of the supervisors and hire some that know what their doing. Turnover and morale is horrible.

    Advice to ManagementAdvice

    Do something instead of saying your doing something.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Never work here. Your life will go downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Counselor  in  Irving, TX
    Current Employee - Claims Counselor in Irving, TX

    I have been working at Horace Mann full-time for more than 3 years

    Pros

    My co-workers efforts amazing. Good people with good hearts. Understand I'm only speaking of frontline workers

    Cons

    Let's start with the interview- I was flat out lied to. I'm not a claims adjuster, I'm a receptionist. I answer phones all day for mostly things that do not directly relate to my job. I was told that I would adjust property damage claims. Instead of adjusting claims, my job is a loss report taker and administrative assistant. If time allows between calls, I can attempt to settle a claim which is rare. I was told that I would work 40 hours per week...HAAAA! If I work just 40 hours, my job will be on the line. I'd hate to be a customer and file a claim with this office like it is.

    This place is turning into a ghost town. All the good ones left. All of them! If you have insurance expertise this is not the place. Actually, this is not a place to come get insurance experience either. You will not learn how to be an adjuster at Horace Mann.

    The management team is sad. No concept of insurance , customer service or leadership. They make stuff up as they go and are failing miserably at their positions.

    You'll regret the decision to work here if you accept a claims position.

    Advice to ManagementAdvice

    Senior leadership needs to strip the Dallas office of all of the current managers because they have ruined the p and c operation. The temps that you all are bringing in are your only hope because there will be a mass quitting spree of the remaining employees. We are looking for better jobs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Upper management is out of touch, long hours, low pay, RUN Away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjuster - Counselor  in  Irving, TX
    Current Employee - Adjuster - Counselor in Irving, TX

    I have been working at Horace Mann full-time for more than 3 years

    Pros

    Nice Office, good co-workers and good benefits.

    Cons

    As an adjuster/counselor, plan on working 10 hours a day. Everyone, including the clerical and Team Leaders are beat down from the workload. Turnover is high because no overtime is paid, yet expected. Its depressing to see hood people miserable, with no opportunity for advancement.

    Advice to ManagementAdvice

    Appreciate your employees, hire enough staff to allow your employees to work an 8 hour day, and evaluate current employee salaries.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Many, many many Problems!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Counselor  in  Springfield, IL
    Current Employee - Claims Counselor in Springfield, IL

    I have been working at Horace Mann full-time for more than 5 years

    Pros

    A way to put gas in your car and food on your table.

    Cons

    A company stuck in a time warp. Technology is handicapping this company. Younger individuals will struggle in any role because the technology and management decisions will prevent you from doing your job. Educators and agents complain frequently. Co workers in the Springfield building are running for the doors. Any five star ratings are done by somebody in management trying to make the company look good. It's really in shambles and they know it. The sad faces that you see as you walk through the cubicles will tell the story. Run for you r lives.

    Advice to ManagementAdvice

    A complete transformation is what this company needs right now. Not yesterday. Leaders lack leadership. It's time to get bought out or just leave the insurance business. It's too late to make incremental changes. Employees and investors deserve more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    No trust. Poor claims leadership, depressing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims  in  Irving, TX
    Current Employee - Claims in Irving, TX

    I have been working at Horace Mann full-time for more than 3 years

    Pros

    None that I can think of

    Cons

    The leadership team. They have meetings but nothing improves. They walk around all day. Favouritism is shown to those that master brown nosing. They enforce rules that don't even exist and will give bad performance reviews based on rules that don't exist.

    Advice to ManagementAdvice

    Inspire instead of intimidate! Take more leadership courses that will help manage today's employees. Assess your own abilities,strengths and weaknesses and resign if your time has passed. The management style/culture is outdated just like the systems. Your mismanagement of talent has drained the life out your employees hence the reason 99% of the claims staff wants to go to greener pastures. Become more transparent so your employees can be more engaged. Roll up your sleeves and get to work. If you keep doing things the same way, expect to keep getting these same sad results.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    adjuster

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Horace Mann

    Pros

    4 day work week was nice

    Cons

    long hrs of micro managed situations with volitile work conditions and clients

  10. 1 person found this helpful  

    Lengh of Service Disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional  in  Springfield, IL
    Former Employee - Professional in Springfield, IL

    I worked at Horace Mann full-time for more than 10 years

    Pros

    Vacation for long term employees

    Cons

    Reducing the work force, HR does not attempt to accomodate displaced employees whose positions were eliminated for a new position within the company

    Advice to ManagementAdvice

    Senior manangement needs to be aware of their direct managers activities

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Run New Agent Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Agent  in  Chicago, IL
    Former Employee - Insurance Agent in Chicago, IL

    I worked at Horace Mann full-time for more than 3 years

    Pros

    None that I can think of.

    Cons

    Field Sales Leaders are useless. They sit back and collect a nice 100K-120K a year for doing nothing!! The company could trim the fat by eliminating the FSL positions. Talk about company waste! Horace Mann has become a "little Allstate", as all the higher ups are ex Allstate employees. They are coming in and getting rid of the old regime and replacing the people they got rid of with their Chronies from Allstate. In addition, Horace Mann is no longer endorsed by the NEA!! I wonder why?
    Horace Mann is getting rid of veteran agents, so they could save on paying them benefits. They are bringing on agents that lack the experience to do a great job. They are bringing on agents that have to pay eveything themselves (1099) and by doing so saving the company money.

    Advice to ManagementAdvice

    Get rid of the Field Sales Leaders and that is where Horace Mann will save the most money and will become hero's to the shareholders. That is what this is all about.

    Doesn't Recommend
    Negative Outlook

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