Hostway Reviews

Updated May 31, 2015
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Bob Boles
4 Ratings

Pros
  • Great work Environment, Flexible timings and lots of benefits (in 9 reviews)

  • Casual work environment, casual dress code, they provide free snacks and drinks in break rooms, you can learn a lot (in 3 reviews)

Cons
  • Sometimes a lack of vision and culture makes it harder for everyone to work together towards a goal (in 3 reviews)

  • Lack of direction or vision from sr management (in 2 reviews)

More Pros and Cons

17 Employee Reviews

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  1. Helpful (2)

    Good stepping stone to something better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in Austin, TX
    Former Employee - Systems Administrator in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hostway full-time (More than 3 years)

    Pros

    Free lunch once a week paid for by upper management. Not hostway itself. Laid back environment. Good stepping stone to something better.

    Cons

    Cloud is hyper-v based when every other cloud provider is using a real hypervisor. Uptime for cloud platform last year was pathetic. Microsoft basically paid them to use their cloud platform and it's been a nightmare for both customers and the people who have to support that crap. Upper management however, will most likely stick to their guns and keep trying to bring in new leadership to try and force a mediocre product to work. Hostway also just started selling their private cloud and support hasn't even really been trained on how to use or support it. That's going to become a big mess when some unsuspecting victim actually signs up for hostway's private cloud. Lack of communication throughout the entire company that leaves customers upset while support and customer service takes the brunt of that anger even though half the time they haven't been told what's going on either. Customers constantly threatening to take their business elsewhere all the while you're thinking about telling them that they probably should if they're looking out for the best interest of their business. Very little possibility for career growth within the support department. The ambitious employees basically get crapped on for trying to get anything done right and they'll more than likely leave within a few years of working their. Pay is well below market rate. They've provided a make believe systems administrator title in the support department to make their techs feel like there's actually some kind of possibility for career advancement but you're really just a glorified tier IV support tech.

    Advice to Management

    Invest in a real cloud platform and get off of microsoft's nutsack. xenserver is free and that's what your so-called competitors, Amazon and Rackspace are using. Your platform isn't of higher quality just because it has microsoft's name on it. You need to start paying attention to what's actually going on in the industry and use a proven solution.


  2. Helpful (4)

    Disorganized, immature and desperate for funding, Run, don't walk, away from this company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Marketing Manager
    Former Employee - Product Marketing Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hostway full-time (Less than a year)

    Pros

    If you'd rather play than work, you'll fit right in, There's no accountability for anything so deadlines are meaningless and the people there essentially goof off most of the day, playing xbox or just talking. Very little real work gets done.

    Cons

    There's no strategic direction from the top and no personal goals. They are desperate for funding and change the strategy depending on which funding source they are pitching to. That's no way to run a company

    Advice to Management

    Get rid of all the top management and bring in seasoned employees who know how to set and execute a strategy


  3. Helpful (2)

    New management did not come with leadership skills. Fractured company hiring to avoid working with existing teams.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mid-Level Manager in Chicago, IL
    Current Employee - Mid-Level Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hostway full-time (More than 8 years)

    Pros

    Lunch on Wednesday for Chicago employees

    Cons

    Hostway has been a struggling company for many years due to no leadership and poor communication. In December of last year Hostway was acquired by Littlejohn & Co. and we all thought positive changes would come. Instead there was a period of silence lasting 6 months. Culture and morale are in the toilet and the amateur move by new management was to institute an employee appreciation program to distract everyone and give "HR" something to do. The result, support gets well deserved praise (but this doesn't assist in vision development or leadership it only highlights that a killer support team needs to exists because the rest of the company fails to execute), ops congratulating each other for keeping dying systems running and it kills enough time in the all hands that no one can ask real questions. With several months of new management the one positive change is getting rid of a problematic VP. Half way through Q1 and our new leadership is radio silent, hiring another layer so they don't have to deal with existing teams and problems because they are old school (literally) and don't have the energy to build teams using the SMEs that have been holding out for hope and leadership. With the end of their own careers nearing retirement the only management (note that leadership isn't even a worthy term) they have left is to hide from their responsibilities by creating another layer of management that will take at least 6 months to get up to speed and good luck getting people in the company to talk. Hosting is not hard. Leading is hard and we are making this so much harder than it needs to be. Why. Ego.

    Advice to Management

    None


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  5. Helpful (1)

    A disaster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's very laid back and "fun"

    Cons

    There is not a lot of serious work that happens here. It's all fun and games and then a panic at the end of the month when the abysmal numbers come out. The pay is laughable.


  6. Helpful (3)

    I wish there was a "Zero Star" to share my accurate feelings of Hostway.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Antonio, TX
    Former Employee - Sales in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hostway full-time (More than a year)

    Pros

    I can't think of one Pro.. sorry. These are the guys that make other hosting providers look good.

    Cons

    Most of the really good people come and go within a year or two. People that don't know any better or can't get a better job tend to stick around. I left because I couldn't sell their "managed" solution with a straight face. The "cloud" is a joke. It's Hyper-V. They talk about their Microsoft cloud like it's a good thing to have a Microsoft cloud. Their cloud is virtualization with a dashboard.. that's it. The only deals that can be won are the companies that are shopping on price. IMHO if someone buys an old server in a poorly managed datacenter and doesn't get references.. they get what they deserve. I sold too many deals based on the relationship I built and got burned _every_ time.


  7. Helpful (1)

    Great Learning Ground- Nothing More

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Antonio, TX
    Former Employee - Sales in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hostway full-time (More than a year)

    Pros

    Ability to learn the ins and outs of hosting and take that somewhere to begin a career. Get paid to learn about a very lucrative industry. You can network with seasoned vets that will help you advance to other companies. Skilled vets that can help you learn

    Cons

    Very "boys club" type environment Horrible leadership No product or product launches in the foreseeable future Compensation is minimal. Unreasonable quotas and POOR marketing make it almost impossible to hit commission targets thus 1000% attainment is non existent Very low employee morale Product management tells the same stories at every meeting so it looks like something is being done but the end result is nothing. Cloud platform is a joke Marketing is failing at every level Lead flow is practically non existent 30 sales reps and about 5 new leads a month

    Advice to Management

    Let the few seasoned individuals you are lucky enough to have on the team (still) give some kind of direction to the company Do a complete marketing overhaul Do a sales leadership overhaul Stop using the "retail" side of the business to hide the total failure of the managed side Scare tactics on current employees do not work Sometimes it is better to cut your losses and regroup. After 3 plus years, it is safe to say what you have been doing is not working at all. Maybe update this profile to show that Bob Boles is now CEO and not Martis. I totally understand though, if I were the social media girl I would dread to see what is on this site as well.


  8. Disorganized, distrusting, and disapproving

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hostway full-time

    Pros

    Casual work environment and occasional catered lunch. Most locations offer a flexible work schedule. Technical support teams are provided the rare training.

    Cons

    Lack of direction or vision from sr management. No latitude on projects and misled by management on ability to guide projects in appropriate direction. No willingness to lend assistance when needed and shifted blame down the ranks. Tools are useless, buggy, incomplete, and lack information.

    Advice to Management

    Trust. your. employees.


  9. If you value your career, stay away!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Center Staff
    Former Employee - Data Center Staff
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hostway full-time (More than a year)

    Pros

    Reputable hard-working staff Decent Partner Program Good marketing team

    Cons

    Absolutely no vision or communicated strategy by C-Level to staff Unwilling to invest the funds for improvements needed to prevent outages CEO is rarely seen by staff and he even complains about having to visit some sites They've brought in proven leaders who had vision and made strides to improve the operation only to part ways with them because of the necessary changes they tried to implement

    Advice to Management

    CEO & CFO - Get over yourselves. This company is only still in the game because of the dedication of the people in the trenches. And you are losing them in droves. When you hire or promote a departmental leader, here's a thought... Let them do their jobs! Support them in their efforts to improve the company instead of talking smack about them behind their backs. ,. Create some up-to-date relevant products. Not just what everyone else is selling. How can you possibly differentiate otherwise??


  10. Helpful (1)

    One of the worst experiences of my life. Run, don't walk, away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Marketing Manager in San Antonio, TX
    Former Employee - Product Marketing Manager in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hostway full-time (More than 3 years)

    Pros

    Nice people. No one there is actually mean or anything like that, they just lack maturity and business acumen

    Cons

    No strategy, no goals (corporate or individual), no communication from the upper management, no accountability, deadlines are a joke, It's like a start up mentality but without the drive to actually get any work done

    Advice to Management

    Fire everyone starting with the CEO and start again.


  11. Helpful (1)

    Change needs to start at the very top to make a difference

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BDC in San Antonio, TX
    Current Employee - BDC in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hostway full-time (More than a year)

    Pros

    Marketing Leadership seems to have a good idea of where the company should be headed which conflicts with the thoughts of Sales Leadership.

    Cons

    To say morale is low would be an understatement. I've seen employees literally crying at work due to their frustration with management. Starting with the CEO, John Martis. He has not once walked the floor of the office to say hello or asked how his employees are doing. There are several employees working with Hostway today that have not met John. Leadership is not only lacking, it is downright incompetent. Discussions with Leadership In San Antonio throughout the day usually involve politics, guns, shoes and more politics. Sales is something that is talked about behind closed doors being that they are lost and have no idea how to right the ship

    Advice to Management

    Restructure from the top. Make your leaders more accountable than your reps and you'll start seeing results instead of getting excuses. Today Sales blames marketing for poor leads. Recognize where the industry is headed and adjust. If you don't have this vision, hire someone who does.



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