Hotels.com Reviews

Updated August 25, 2015
29 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  • Current Employees
Employment Status

Reset
4.2
Rating Trends
Recommend to a friend
Approve of CEO
Hotels.com President Johan Svanstrom
Johan Svanstrom
11 Ratings

29 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Dallas, TX
    Current Employee - Director in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than 3 years)

    Pros

    Hotels.com (owned by Expedia), is the most employee centric company I've ever worked for. The company is characterized by a fast but reasonable pace, nimble decision making, and a happy, productive work environment. No one is hung up on titles or org charts. Everyone is approachable and focused on common goals. Creativity is encouraged. Expedia values are driven from the top down and the company is very well run.

    Cons

    No company is perfect. Though there is nothing that I can think of that rises to the level of a con. The Dallas office is one of the smaller Expedia offices (400 - 500). If you are a upwardly mobile professional, you may have to consider a move to Bellevue, Washington or London, England.


  2. It's not what it used to be.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lodging Support Services Agent in Dallas, TX
    Current Employee - Lodging Support Services Agent in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    My co worker's on the phones were amazing. The pay is decent and free sodas and juice.

    Cons

    There has been too many changes and there is a lot a favoritism. They took away our monthly bonuses and what they are offering does not come close to what we should get. The Supervisors are never at work, always calling in, they seem to not get in trouble for not being at work. The whole atmosphere has changed, we can't even read a book at work.

    Advice to Management

    Lead by example, if you expect us to be at work and work as a team you should be our example.


  3. lodging support agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hotels.com full-time

    Pros

    Good opportunity for advanced career, fun environment, open to ideas

    Cons

    Can't move to upper level unless you spend 6 month in current position


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great money, and positive work environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hotel Sales in Springfield, MO
    Current Employee - Hotel Sales in Springfield, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Honestly, I love my job. I look forward to going to work everyday. The pay is fantastic, and I have never missed commission. I make a lot more than minimum wage. For anyone who wants to work here, my advice to you is to not get into sales unless it is for you. Sales are stressful (I am sure this is a proven fact somehow.) I am honest to every costumer I encounter even if I think it will cost me a sale. I enjoy working for a company that backs me up on that. I am very proud to work for the company I work for. Hotels.com in Springfield, Mo is a fantastic company.

    Cons

    The only downside I have had so far is requesting off days and sometimes not getting them, but when you are given a month of paid vacation a year, can you really complain?

    Advice to Management

    I would say to make supervisors have the same attendance rules as regular employees. It is hard to enforce someone to follow the rules if you are following them yourself.


  6. Helpful (2)

    Good company to work for with opportunities across the globe in all areas of the business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analytics Manager in Dallas, TX
    Current Employee - Analytics Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than 3 years)

    Pros

    Global company with solid benefits and good work environment that encourages ideas and allows one to impact change.

    Cons

    Difficult to advance vertically from same role... opportunities are more available upon lateral movement to other roles.


  7. Helpful (1)

    Do your research before applying for a job here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good lower management talent trying to do a good job. Used to be a good place to work a few years ago.

    Cons

    Don't let the salary allure you. Lower management gets punished if they don't fit in a certain mold. Doing your job well, going above and beyond is never enough. Politics is thick. You have vacation time but never time to take vacation because you have too much work. No work life balance. Forget about promotions on merit either.


  8. Great Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Specialist in Springfield, MO
    Current Employee - Travel Specialist in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than 5 years)

    Pros

    Travel benefits, a lot of vacation time. positive environment.

    Cons

    I don't have any cons about working here.


  9. Helpful (3)

    Felt like a prison, and the phone were shackles

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Springfield, MO
    Current Employee - Sales Agent in Springfield, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hotels.com full-time (Less than a year)

    Pros

    If you're unbelievably good at telesales and enjoy a fast-paced work environment in which "positive thinking" and a cheerleader mentality win the day, you'll love it here and you will probably make good money. For those invested in the job, there are opportunities to move upward.

    Cons

    If you're an average-to-good telesaleperson, you'll make slightly above minimum wage, like most people here do. Success depends largely on ruthlessness and an "us versus them" approach to customer service. Whether or not you make commission depends on many different factors, a large percentage of which lie totally outside of your control. This has been especially true ever since they implemented a phone system that directs high-paying customers to high-selling salespeople, and low-paying customers to low-selling salespeople, resulting in a vicious circle. People are marked off for taking bathroom breaks outside of pre-allocated break times, regardless of whether or not they have notes from a doctor. There is a fake "cheerleader" atmosphere that many will find cloying and off-putting. The building itself can start to feel like a prison after a while, and you will be marked off for taking bathroom breaks outside of your pre-allocated break times, regardless of whether or not you have a doctor's note. Hotels.com are particularly bad at working with the disabled, refusing to assist those who have trouble walking with parking issues. Additionally, it's like pulling teeth to get them to accommodate the disabled with the necessary seating arrangements. Those with hearing problems will have to pay out of their own pockets to acquire a special headset. Finally, hotels.com are big fans of changing the terms of your contract without warning. Be very careful before agreeing to new terms.

    Advice to Management

    Positive: Keep up the good work when it comes to motivating your employees and making them feel at ease. Most managers genuinely excel in this area. It is not because of, but rather in spite of your management efforts that many of us are dissatisfied with our job. Negative: Don't lie so much to your employees. Many of us are a lot smarter than you think, and to us it's obvious when you're playing mind games.


  10. Helpful (10)

    Fun, innovative, fast paced and great offices!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Dallas, TX
    Current Employee - Marketing Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Hotels.com in Dallas is a great place to work. It is a fast paced, fun, energetic, collaborative environment. I think the last two reviews written were by a few disgruntled employees on the search team, who were recently (more or less) pushed out of the org. Hotels.com isn't perfect, but I'd say it's a great place to work. Also, there are reviews that seem to be left here from the call center team in Springfield, which is a different organization than the hotels.com team in Dallas, so I'd read those separately. The pros: - Great new office space; open lay-out, travel themed conference rooms and decor, games such as ping-pong, x-box etc, free drinks... - Free perks- not sure why someone wrote these are going away in 2014. I haven't heard anything about that. We have free weekly lunches, in-office happy hours, free fruit, free drinks etc. I guess one con is that sometimes it does feel like people start to take this for granted and will complain if we don't have lunch one week for whatever reason. That can be annoying to be around. - It's a laid back environment- you can wear pretty much whatever you want and people keep flexible hours if they need to come in early or leave early, there is no standard work-day. - Of course, working in the online travel space is fun. It is fast moving and, if you like travel, the perfect place to combine something you like to do personally, with work. - Leadership is open and seeks feedback and input from others. They try hard to build a collaborative environment by planning team events, team building etc. - Generally the team is passionate, hard-working and fun. There are a few people who are downers but overall, it's a good team to work with.

    Cons

    Like I said, Hotels.com is not perfect but having worked at many other places, I think it's not far off. Cons are: - Much of the overall leadership is out of the London office, which means people in Dallas can sometimes feel cut out of the decision making process or uninformed when decisions are made - The area around the office (highways) are always under construction! Makes traffic bad. - Not enough technology (such as video conferencing) for an office who has to constantly interact with other global offices

    Advice to Management

    Move more quickly on building a strong team; handful of lazy/negative people hanging around can sometimes bring down the general environment. Continue to be transparent in communications and foster a positive team environment. Help us stay connected to the London office. Make career paths for those in Dallas more clear.


  11. Helpful (4)

    No Growth + Micromanaging + Clueless Leadership = Failure & Great Employees all Leaving

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Dallas, TX
    Current Employee - Marketing Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hotels.com full-time (More than 3 years)

    Pros

    Some really great perks within the travel industry

    Cons

    1. There's little to no growth opportunities here, any jobs that open up they will seek a consultant outside the company to hire. All the best talent in the company are leaving due to no growth, micromanaging, and no clear direction. 2. Leadership being hired is clueless about the industry and job at hand. They are hiring consultants with no experience within the field or industry to lead teams. (Failure!) 3. Leadership is hiding behind micromanaging to pretend they know what they are doing. (Failure!) 4. 2014 they started taking away perks like Wednesday lunches in the Dallas office, Friday in office happy hours, monthly pizza gatherings because the Dallas VP/GM says it's not being appreciated and used properly. 5. If you are able to make great power points, claim others work as your own, and present this work as yours...you will move up quickly. 6. Unless you are with the "in crowd", wanting to kiss up to management and be fake all the time, you wont do well here. Imagine high school all over again. 7. Talent isn't appreciated, just what consulting firm you were at before joining the company.

    Advice to Management

    Promote within and stop hiring inexperienced consultants as directors/leadership of areas they have zero knowledge in. At some point, someone is going to have to do the work. Stop giving out false promises to employees of career growth.



Showing 29 of 52 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.