Hotels.com Reviews

Updated July 19, 2014
Updated July 19, 2014
29 Reviews
3.6
29 Reviews
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Hotels.com President Johan Svanstrom
Johan Svanstrom
2 Ratings

13 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Fun, innovative, fast paced and great offices!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  Dallas, TX
    Current Employee - Marketing Manager in Dallas, TX

    I have been working at Hotels.com full-time for more than a year

    Pros

    Hotels.com in Dallas is a great place to work. It is a fast paced, fun, energetic, collaborative environment. I think the last two reviews written were by a few disgruntled employees on the search team, who were recently (more or less) pushed out of the org. Hotels.com isn't perfect, but I'd say it's a great place to work. Also, there are reviews that seem to be left here from the call center team in Springfield, which is a different organization than the hotels.com team in Dallas, so I'd read those separately. The pros:

    - Great new office space; open lay-out, travel themed conference rooms and decor, games such as ping-pong, x-box etc, free drinks...
    - Free perks- not sure why someone wrote these are going away in 2014. I haven't heard anything about that. We have free weekly lunches, in-office happy hours, free fruit, free drinks etc. I guess one con is that sometimes it does feel like people start to take this for granted and will complain if we don't have lunch one week for whatever reason. That can be annoying to be around.
    - It's a laid back environment- you can wear pretty much whatever you want and people keep flexible hours if they need to come in early or leave early, there is no standard work-day.
    - Of course, working in the online travel space is fun. It is fast moving and, if you like travel, the perfect place to combine something you like to do personally, with work.
    - Leadership is open and seeks feedback and input from others. They try hard to build a collaborative environment by planning team events, team building etc.
    - Generally the team is passionate, hard-working and fun. There are a few people who are downers but overall, it's a good team to work with.

    Cons

    Like I said, Hotels.com is not perfect but having worked at many other places, I think it's not far off. Cons are:

    - Much of the overall leadership is out of the London office, which means people in Dallas can sometimes feel cut out of the decision making process or uninformed when decisions are made
    - The area around the office (highways) are always under construction! Makes traffic bad.
    - Not enough technology (such as video conferencing) for an office who has to constantly interact with other global offices

    Advice to ManagementAdvice

    Move more quickly on building a strong team; handful of lazy/negative people hanging around can sometimes bring down the general environment. Continue to be transparent in communications and foster a positive team environment. Help us stay connected to the London office. Make career paths for those in Dallas more clear.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    No Growth + Micromanaging + Clueless Leadership = Failure & Great Employees all Leaving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  Dallas, TX
    Current Employee - Marketing Manager in Dallas, TX

    I have been working at Hotels.com full-time for more than 3 years

    Pros

    Some really great perks within the travel industry

    Cons

    1. There's little to no growth opportunities here, any jobs that open up they will seek a consultant outside the company to hire. All the best talent in the company are leaving due to no growth, micromanaging, and no clear direction.
    2. Leadership being hired is clueless about the industry and job at hand. They are hiring consultants with no experience within the field or industry to lead teams. (Failure!)
    3. Leadership is hiding behind micromanaging to pretend they know what they are doing. (Failure!)
    4. 2014 they started taking away perks like Wednesday lunches in the Dallas office, Friday in office happy hours, monthly pizza gatherings because the Dallas VP/GM says it's not being appreciated and used properly.
    5. If you are able to make great power points, claim others work as your own, and present this work as yours...you will move up quickly.
    6. Unless you are with the "in crowd", wanting to kiss up to management and be fake all the time, you wont do well here. Imagine high school all over again.
    7. Talent isn't appreciated, just what consulting firm you were at before joining the company.

    Advice to ManagementAdvice

    Promote within and stop hiring inexperienced consultants as directors/leadership of areas they have zero knowledge in. At some point, someone is going to have to do the work.
    Stop giving out false promises to employees of career growth.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Top 50 companies to work for....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Operations  in  Springfield, MO
    Current Employee - Technical Operations in Springfield, MO

    I have been working at Hotels.com full-time for more than 3 years

    Pros

    People, Culture, career advancement & good work/life balance

    Cons

    None. Can't think of any cons as so far the experience is very positive.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company that always challenges the norm and is willing to think outside the box

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  Dallas, TX
    Current Employee - Marketing in Dallas, TX

    I have been working at Hotels.com full-time

    Pros

    Small enough to allow flexibility in projects and the ability for each person to wear many hats

    Cons

    Not enough roles to allow for long term growth at the company

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Waited my whole career for a job like this

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  Dallas, TX
    Current Employee - Marketing Manager in Dallas, TX

    I have been working at Hotels.com full-time for more than a year

    Pros

    Competitive compensation
    Generous benefits/vacation/employee perks
    Open-door policy with senior management
    Culture that acknowledges and rewards people who deliver results
    Team-building activities
    HR involvement to act on areas of improvement as pointed out by employees

    Cons

    The departments are very separate in nature--meaning the peachy culture of one department doesn't necessarily spill over to others in the company which would explain the negative reviews received. Each business unit leader runs their ship differently and whereas some people may feel like the core benefits of the company are good, their quality of life at work is lackluster. Personally, my quality of life at Hotels.com has been nothing short of amazing.

    Advice to ManagementAdvice

    There should be a universal initiative from leadership to ensure that all business units are offering their employees access to the same quality of life-at-work.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Very Gratifing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Inside Sales Agent  in  Springfield, MO
    Current Employee - Inside Sales Agent in Springfield, MO

    I have been working at Hotels.com

    Pros

    Great people, great work place

    Cons

    Needs to filter new affliates better

    Advice to ManagementAdvice

    when systems go down, they need to explain better

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    Hotels.com don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Telesales Agent  in  Springfield, MO
    Current Employee - Telesales Agent in Springfield, MO

    I have been working at Hotels.com

    Pros

    Really laid back atmosphere. You can chew tobacco and work on the phones. Wear what you want to. Go out and smoke when you want to. Okay for people who are in school and plan on leaving in a year or so.

    Cons

    You get paid $0 for all of your sales if you are not within the 4% average for the center for days or nights, whichever shift you work. Base pay is a mere $9 per hour. You get calls from people who don't know you are Hotels.com. They hang up after they find out who you are much of the time. Company tends to put all the fault on the employees instead of making the pay grid better and easier to attain commission. No matter what the issue is, the company blames the employee and says the employee can do better. Many get fired for not meeting their goals which are made higher by people who cheat in the first place. Basically no feedback on performance and hardly any team meetings. No where to go here, dead end job. Building filthy, bathrooms cleaned once a week. System very slow on computers. Lot of chiefs, people who think they run the place

    Advice to ManagementAdvice

    Need to be in the employees' shoes and see what they have to deal with.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Work with fun, super smart and creative people on new challenges every day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hotels.com full-time for more than a year

    Pros

    Big open planned office in a central part of London. Big roof terrace which is great during the summer. The benefits package is pretty good and includes a fair few travel perks. Not a pro for everyone but you get to travel quite a bit for work which can be good fun.

    Cons

    Can push the boundaries even more than we have done and create more of a balance between using data and listening to what our customers are telling us. Though this has been addressed more this year.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Wonderful workplace overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Experience  in  London, England (UK)
    Current Employee - User Experience in London, England (UK)

    I have been working at Hotels.com full-time for more than 3 years

    Pros

    Great office with large roof terrace, team building events.A top notch benefits package including hotel discounts and excellent family health insurance. Friendly people and a very relaxed, informal culture. A world class brand to be proud of.

    Cons

    There is no appetite for innovation. There is very little strategy. The company is so big that much knowledge gets lost between teams. A/B testing rules everything even though it sometimes seems flawed.

    Advice to ManagementAdvice

    Pick a strategy and stick to it, use it to justify every decision from VP level down to the lower level workers. Experiment, innovate, play....try new things.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Fun, fast-moving, energetic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Hotels.com full-time

    Pros

    Great benefits (e.g. travel discounts) and fabulous people. The offices are all modern and open plan, which creates collaboration.

    Cons

    The leadership at times seems a bit random, and their does not seem to be a consistent strategy. This creates a bit of chaos as priorities and focus tends to change moment to moment. Also, the data is a mess.

    Recommends
    Positive Outlook
    Approves of CEO

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