Hotels.com

  www.hotels.com
  www.hotels.com

Hotels.com Reviews

37 Reviews
3.7
37 Reviews
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Hotels.com President Johan Svanstrom
Johan Svanstrom
5 Ratings

9 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Lacks direction, but the new ads are good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hotels.com

    Pros

    They are a leader in the business. It's fun to work in travel, generally.

    Cons

    Lots of favoritism, sucking up to managers, phony enthusiasm. They keep changing direction. Technology is not cutting edge. Also, with direction coming from London, no clear cut goals or priorites.

    Advice to ManagementAdvice

    Watch out for competitors or you will become less and less relevant. Pay your "lower level" employees better. They work hard and produce quality.

  2. 1 person found this helpful  

    Poor Direction, Leadership and Strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Hotels.com full-time (more than an year)

    Pros

    There are really good people trying to do good work at the staff level

    Cons

    The leadership in Dallas penalizes people that don't fit into a certain mold and have people operating on pins and needles. Leadership is belittling. They tend to promote and embrace consultants at the expense of talent coming from other disciplines. There are very few internal opportunities to advance without moving to Expedia in Bellevue or Hotels.com HQ in London. Lastly, there is no strategy for addressing the growth of Booking.com, especially in Canada.

    Advice to ManagementAdvice

    Take a genuine interest in the people and get a strategy to address Booking.com.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    not my cup of tea..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Springfield, MO
    Former Employee - Sales in Springfield, MO

    I worked at Hotels.com full-time (less than an year)

    Pros

    Nice work environment, clean surroundings

    Cons

    what was promised in hiring and training did not pan out.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Had to follow the PROCESS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Agent in Springfield, MO
    Former Employee - Sales Agent in Springfield, MO

    I worked at Hotels.com full-time (less than an year)

    Pros

    For the perks and commission, If you could hit the sales sitewide close %

    Cons

    You had to follow a process, a speech like in a few paragraphs and if you missed a key part and your supervisor happens to monitor that call you were wrote up. The training is so so

    Advice to ManagementAdvice

    Try to help employees make it a career, not a job

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    STRESSFUL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Arlington, TX
    Former Employee - Anonymous Employee in Arlington, TX

    I worked at Hotels.com

    Pros

    great salary
    descent overtime
    career advancement
    co-workers are friendly

    Cons

    poor management
    unreliable cpu systems and information

    Advice to ManagementAdvice

    ditch the script to improve sales
    customers call in to receive non-robotic help and they get a list of options like they would get from any automated service. not fair to hold workers accountable for missed sales due to poor operating system.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Too many layoffs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Financial Operations in Dallas, TX
    Former Employee - Financial Operations in Dallas, TX

    I worked at Hotels.com

    Pros

    Great benefits, pay is ok.

    Cons

    every year too many layoffs, management have no clue what they are doing, too much red tape.

    Advice to ManagementAdvice

    listen to your employees who actually do the work.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    What goes around...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Agent in Arlington, TX
    Former Employee - Sales Agent in Arlington, TX

    I worked at Hotels.com

    Pros

    if you love sales you can do very well. Very good benefits. Good PTO. Some good managers. Lots of incentives. Just layed off a whole call center, but at least gave them severance and PTO

    Cons

    Terrible senior mgmt. Aggresive sales goals and strict adherence to QA and AHT.Very inflexible about absences. Doing your best is never enough.

    Advice to ManagementAdvice

    What goes around comes around. You hemorraged your best employees and now you are shut down. Make every effort to keep the good people you have, not beat them down at every turn for every little thing

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Hotels.com don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Telesales Agent in Springfield, MO
    Current Employee - Telesales Agent in Springfield, MO

    I have been working at Hotels.com

    Pros

    Really laid back atmosphere. You can chew tobacco and work on the phones. Wear what you want to. Go out and smoke when you want to. Okay for people who are in school and plan on leaving in a year or so.

    Cons

    You get paid $0 for all of your sales if you are not within the 4% average for the center for days or nights, whichever shift you work. Base pay is a mere $9 per hour. You get calls from people who don't know you are Hotels.com. They hang up after they find out who you are much of the time. Company tends to put all the fault on the employees instead of making the pay grid better and easier to attain commission. No matter what the issue is, the company blames the employee and says the employee can do better. Many get fired for not meeting their goals which are made higher by people who cheat in the first place. Basically no feedback on performance and hardly any team meetings. No where to go here, dead end job. Building filthy, bathrooms cleaned once a week. System very slow on computers. Lot of chiefs, people who think they run the place

    Advice to ManagementAdvice

    Need to be in the employees' shoes and see what they have to deal with.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Management was a very mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hotels.com

    Pros

    This job had great pay and it was a fun place to work in terms of coworkers.

    Cons

    Management was not good. My direct boss had her favorites and rewarded them with plum assignments and promotions. People that weren't the favorites or didn't brown-nose were fired without good reason (I saw this happen several times). I was lectured on taking time off for a family member's funeral, which was probably illegal and at best, not in line with the company's policies.

    Doesn't Recommend
    No opinion of CEO

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