Hotels.com Reviews

Updated September 22, 2014
Updated September 22, 2014
31 Reviews
3.6
31 Reviews
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Approve of CEO
Hotels.com President Johan Svanstrom
Johan Svanstrom
3 Ratings

5 Employee Reviews Back to all reviews

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  1.  

    Structured but decent job at a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telesales Agent in Arlington, TX
    Former Employee - Telesales Agent in Arlington, TX

    I worked at Hotels.com full-time (more than 3 years)

    Pros

    As a call center sales person I shared in the gross sales I made.

    Cons

    Very, very structured environment is OK, that's the nature of the telesales environment. Not giving any raise while top management is making millions a year is less so. That's what is wrong with this company and our country. Outsourcing jobs to people in 3rd world countries in order to save a buck is also an issue. Should Hotels.com continue in these practices I'm sure the customers will outsource the company.

    Advice to ManagementAdvice

    Give a little more in annual raises to the sales people in the call centers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Telesales Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hotel Sales in Springfield, MO
    Former Employee - Hotel Sales in Springfield, MO

    I worked at Hotels.com full-time (more than an year)

    Pros

    The job can be a lot of fun and interesting.

    Cons

    Management is inept. They often make business decisions based on emotion, rather than employee qualifications.

    Advice to ManagementAdvice

    Give all your agents an equal playing field to earn the same money (ie. quit routing the money making calls to only certain agents) and promote employees based on their abilities and job performance, not who you'd like to have lunch with.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Hard sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Inside Sales Agent in Arlington, TX
    Former Employee - Inside Sales Agent in Arlington, TX

    I worked at Hotels.com

    Pros

    There are visits by hotels from all over the world and they give out goodies.

    Cons

    It's definitely sales driven and can be overbearing.

    Advice to ManagementAdvice

    Lighten up on the hired help.

    No opinion of CEO
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  5.  

    Great place to learn independently

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in London, England (UK)
    Former Employee - Marketing in London, England (UK)

    I worked at Hotels.com as an intern (less than an year)

    Pros

    You are given a great autonomy to learn and develop knowledge without being micromanaged. Twice a month on a Friday there was free breakfast provided from Paul which was a wonderful treat. There are also regular beer and pizza evenings where staff are encouraged to engage more.

    Cons

    Everything is done in the last possible minute without long term planning. Many employees appear to promoted to management for being good at their job without management training and therefore have a lack of empathy towards staff.

    Advice to ManagementAdvice

    Make some long term decisions to give employees enough time to execute effectively.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Fast-paced work environment where people are sometimes forgotten

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hotels.com

    Pros

    This is a fast-paced work environment. A new idea might get discussed in the morning that leads to a change proposal. That proposal might be approved by lunch time and the wheels are turning to make it happen by the end of the day. The company is well known and respected in business circles, and there seems to be a lot growth potential.

    Cons

    Sometimes, the fast pace is difficult to handle. Though decisions can be made very quickly, they are sometimes not well thought through. Most of the mid-level managers are in their early 30's which means they are energetic and enthusiastic. But that also means that they lack deep business experience and a long-term perspective. It is almost like the company operates for today with no consideration for yesterday and little worry about the long-term future. I also felt like there was little concern for people. There was a sort of "take it or leave it" attitude toward employees. So, if you didn't like it, you could leave. There were no employee morale building programs and there was absolutely no concern about keeping employees satisfied so they would stay for the long term.

    Advice to ManagementAdvice

    Build a long term vision for the company. Treat employees as assets that you invest in for the long term. Develop top-notch employees and give them a reason to feel invested in the future of the company. Watch out for hot shot managers and VPs who are just trying to show off and deliver one time solutions to help build their resumes.

    Disapproves of CEO

Hotels.com Photos

Lincoln Centre
Dallas Office
Key Wall, Dallas Office
Honolulu break room

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