Hotels.com

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Hotels.com Reviews

Updated December 11, 2014
Updated December 11, 2014
12 Reviews
5.0
12 Reviews
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Hotels.com President Johan Svanstrom
Johan Svanstrom
12 Ratings

12 Employee Reviews Back to all Reviews

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  1.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Specialist in Springfield, MO
    Current Employee - Travel Specialist in Springfield, MO

    I have been working at Hotels.com full-time (more than 5 years)

    Pros

    Travel benefits, a lot of vacation time. positive environment.

    Cons

    I don't have any cons about working here.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 7 people found this helpful  

    Fun, innovative, fast paced and great offices!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Dallas, TX
    Current Employee - Marketing Manager in Dallas, TX

    I have been working at Hotels.com full-time (more than a year)

    Pros

    Hotels.com in Dallas is a great place to work. It is a fast paced, fun, energetic, collaborative environment. I think the last two reviews written were by a few disgruntled employees on the search team, who were recently (more or less) pushed out of the org. Hotels.com isn't perfect, but I'd say it's a great place to work. Also, there are reviews that seem to be left here from the call center team in Springfield, which is a different organization than the hotels.com team in Dallas, so I'd read those separately. The pros:

    - Great new office space; open lay-out, travel themed conference rooms and decor, games such as ping-pong, x-box etc, free drinks...
    - Free perks- not sure why someone wrote these are going away in 2014. I haven't heard anything about that. We have free weekly lunches, in-office happy hours, free fruit, free drinks etc. I guess one con is that sometimes it does feel like people start to take this for granted and will complain if we don't have lunch one week for whatever reason. That can be annoying to be around.
    - It's a laid back environment- you can wear pretty much whatever you want and people keep flexible hours if they need to come in early or leave early, there is no standard work-day.
    - Of course, working in the online travel space is fun. It is fast moving and, if you like travel, the perfect place to combine something you like to do personally, with work.
    - Leadership is open and seeks feedback and input from others. They try hard to build a collaborative environment by planning team events, team building etc.
    - Generally the team is passionate, hard-working and fun. There are a few people who are downers but overall, it's a good team to work with.

    Cons

    Like I said, Hotels.com is not perfect but having worked at many other places, I think it's not far off. Cons are:

    - Much of the overall leadership is out of the London office, which means people in Dallas can sometimes feel cut out of the decision making process or uninformed when decisions are made
    - The area around the office (highways) are always under construction! Makes traffic bad.
    - Not enough technology (such as video conferencing) for an office who has to constantly interact with other global offices

    Advice to ManagementAdvice

    Move more quickly on building a strong team; handful of lazy/negative people hanging around can sometimes bring down the general environment. Continue to be transparent in communications and foster a positive team environment. Help us stay connected to the London office. Make career paths for those in Dallas more clear.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Top 50 companies to work for....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Operations in Springfield, MO
    Current Employee - Technical Operations in Springfield, MO

    I have been working at Hotels.com full-time (more than 3 years)

    Pros

    People, Culture, career advancement & good work/life balance

    Cons

    None. Can't think of any cons as so far the experience is very positive.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Hotels.com

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Arlington, TX
    Former Employee - Supervisor in Arlington, TX

    I worked at Hotels.com full-time

    Pros

    Great benefits, good insurance. Good employee discount program.

    Cons

    Management is sometimes more company centric.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Waited my whole career for a job like this

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Dallas, TX
    Current Employee - Marketing Manager in Dallas, TX

    I have been working at Hotels.com full-time (more than a year)

    Pros

    Competitive compensation
    Generous benefits/vacation/employee perks
    Open-door policy with senior management
    Culture that acknowledges and rewards people who deliver results
    Team-building activities
    HR involvement to act on areas of improvement as pointed out by employees

    Cons

    The departments are very separate in nature--meaning the peachy culture of one department doesn't necessarily spill over to others in the company which would explain the negative reviews received. Each business unit leader runs their ship differently and whereas some people may feel like the core benefits of the company are good, their quality of life at work is lackluster. Personally, my quality of life at Hotels.com has been nothing short of amazing.

    Advice to ManagementAdvice

    There should be a universal initiative from leadership to ensure that all business units are offering their employees access to the same quality of life-at-work.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Very Gratifing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Inside Sales Agent in Springfield, MO
    Current Employee - Inside Sales Agent in Springfield, MO

    I have been working at Hotels.com

    Pros

    Great people, great work place

    Cons

    Needs to filter new affliates better

    Advice to ManagementAdvice

    when systems go down, they need to explain better

    Recommends
    Approves of CEO
  8.  

    Best of both world !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech in London, England (UK)
    Current Employee - Tech in London, England (UK)

    I have been working at Hotels.com full-time (more than 3 years)

    Pros

    Dtartup mentality but financial power of a large organization (best of both world)
    We work hard we play hard, amazing office in central London
    Collaborative culture, global exposure

    Cons

    very marketing centric, sometimes hard to promote technology innovation

    Advice to ManagementAdvice

    be more open to innovative concepts/features

    Recommends
    Positive Outlook
  9.  

    Fun, State-of-the-Art, Huge eCommerce company, Technology driven from London!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Technology in London, England (UK)
    Current Employee - Director Technology in London, England (UK)

    I have been working at Hotels.com full-time (more than 3 years)

    Pros

    - Industry
    - Technology
    - Work life balance
    - Lean startup culture
    - Fun place to work for

    Cons

    - Office a little crowded, but I think its getting sorted out

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Work with fun, super smart and creative people on new challenges every day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hotels.com full-time (more than a year)

    Pros

    Big open planned office in a central part of London. Big roof terrace which is great during the summer. The benefits package is pretty good and includes a fair few travel perks. Not a pro for everyone but you get to travel quite a bit for work which can be good fun.

    Cons

    Can push the boundaries even more than we have done and create more of a balance between using data and listening to what our customers are telling us. Though this has been addressed more this year.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Wonderful workplace overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Experience in London, England (UK)
    Current Employee - User Experience in London, England (UK)

    I have been working at Hotels.com full-time (more than 3 years)

    Pros

    Great office with large roof terrace, team building events.A top notch benefits package including hotel discounts and excellent family health insurance. Friendly people and a very relaxed, informal culture. A world class brand to be proud of.

    Cons

    There is no appetite for innovation. There is very little strategy. The company is so big that much knowledge gets lost between teams. A/B testing rules everything even though it sometimes seems flawed.

    Advice to ManagementAdvice

    Pick a strategy and stick to it, use it to justify every decision from VP level down to the lower level workers. Experiment, innovate, play....try new things.

    Recommends
    Positive Outlook
    No opinion of CEO

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