Humana

  www.humana.com
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Humana Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.1 665 reviews

83% Approve of the CEO

Humana President and CEO Bruce D. Broussard

Bruce D. Broussard

(171 ratings)

59% of employees recommend this company to a friend

Review Highlights

Pros
  • work from home opportunities and can grow from within when others leave(in 41 reviews)

  • many fantastic internal opportunities for current employees; enjoy the work-life balance(in 35 reviews)


Cons
  • Sad that a health insurance company does not take car of its own employees(in 40 reviews)

  • Work/life balance can be a little hard to maintain(in 17 reviews)

99 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Disorganized

    TeleSale Miramar (Direct Market Sales, Phone) (Former Employee) Miramar, FL

    ProsDecent salary, good people to work with, good opportunities for overtime when busy. Good company if you just want to settle.

    ConsNo room for advancement. Unfair way of distributing leads to employees. Horrible benefits with very high deductibles. Management are a bunch of idiots who are reactive rather than proactive who only look good because of driven employees.

    Advice to Senior ManagementConsider replacing yourselves with competent people who know what to do that will foster an atmosphere of success that will be shared with all employees.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Underwhelmed

    Operations Analyst (Current Employee) Louisville, KY

    ProsFlexible work schedules. Very generous 401k matching program. Generous PTO

    ConsDoes not pay what you are worth unless they recruited you from a top business school. They do not invest in their employees' career development like they claim to.

    Advice to Senior ManagementLoosen the purse strings a bit. Pay people what they are worth. Everyone is replaceable but it costs 10 times more to bring in someone new than it does to keep your current employees. When talking about career development actually follow through - yes, it is ultimately the employee's responsibility however leadership has to allow them the opportunity for development.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    It would have been a good place to work if the place had good leadership.

    Anonymous Employee (Former Employee) Orlando, FL

    ProsGreat benefits, great pay and friendly employees.

    ConsThe Director made the working environment very challenging.

    Advice to Senior ManagementPlease replace upper management

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Good Company if you know who to be "in" with else you will work hard and be tossed when you are no longer needed.

    Anonymous Employee (Current Employee)

    ProsPay is well for the area

    ConsNo advancement, disarray among upper management and those in the lower paying jobs

    Advice to Senior ManagementThink about those that are making you that bonus money!

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Career Opportunities
    • No Opinion of CEO

     

    ok

    Health Coach (Current Employee) Tampa, FL

    Prosthe benefits are pretty good

    ConsThe salary could be better

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Run fast unless you like being in an uptight environment

    Insurance Agent (Current Employee) Cleveland, OH

    ProsExperience
    Free time
    Great 401 k plan

    ConsBad management
    Lack of products
    Low salary
    Unrealistic sales goals

    Advice to Senior ManagementEngage with your staff. Check your attitude. Do some work.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    5 people found this helpful  

    after 20+ years of loyalty, ended very badly, left a bad taste in my mouth.

    Underwriter (Former Employee) Green Bay, WI

    ProsDepending on the Department, can be a positive experience.

    ConsConstantly cutting staff and making those left to do more and more (unreasonable). Reward those who are non-genuine and self-serving. Many times extreme favoritism is shown by Management. Beware if you are in Sales or Underwriting. Raises, if you even get one, are very skimpy. They down-size and then in a year post of the same position.

    Advice to Senior ManagementValue to your highest asset (your human capital). Humana used to be a great place to work with GREAT and satisfied associates. Listen to your associates.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    Great, if your work is your life.

    Anonymous Employee (Current Employee)

    ProsThe strategic path the company is on holds a lot of promise for future growth and continued stability. Certain areas of the company are more balanced than others, definitely reflecting the leaders and level of leadership there. As it adopts and applies its own strategy of wellbeing to its own behavior, the potential for an improved and better balanced culture may be realized.

    ConsThe current workload and work expectations are those of a workaholic culture where the priority is on achieving overly unrealistic deadlines at the expense of work/life balance and employee wellbeing. The leadership team at the director level is inconsistent in terms of leadership quality and ability to lead, with promotions based on insider politics and "being liked" over expertise and actual leadership.

    Advice to Senior ManagementCreate actual career paths through the organization that align with advancement through roles with expertise and competencies clearly identified. Work to apply the principles of wellbeing and the company's stated values to how work is accomplished. There are a number of examples of cultures that are high-achieving that do not impose workaholism on its leaders or employees.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    A company that talks a good game but fails where it really counts

    Telephone Sales Agent (Former Employee) Tampa, FL

    ProsThe pay, PTO and company match on the 401k are great

    ConsThis is aimed at prospective employees that plan to work in direct sales also know as DMO. I was hired, went through many weeks of training and was on the production floor before I ever saw the commission payout document. Many of my fellow trainees asked our trainer and other management employees when we came in contact with them and all refused to discuss commission, in fact the 'C' word was taboo. No one would discuss it.
    Finally it was presented in a contract form and we had to sign it.
    As a telephone sales agent you get $14 per hour and $50 when you sold a Medicare Advantage policy, $25 for dental and $10 for a drug plan.

    As a comparison a field agent get's $450 for a Medicare Advantage plan.

    The selling season runs from 10/15 - 12/7. This is when Medicare allows open enrollment for most Medicare recipients. Humana will hire once per year so they have plenty of agents on the phones at that time. The rest of the year only about 20% of the agents take inbound calls, the rest are place on outbound cold calling.

    The outbound calling works with automated dialers that dial from the same tired block of phone numbers. Customers would get calls a couple times per week, because even if they got angry and slammed the phone down, once the dialer finished the block of numbers it would simply redial from the beginning.

    How did you get on inbound while everyone else is cold calling? Well favoritism played the biggest part. They like to say you earn your way into inbound but in reality each team manage submits names from their team in closed door meetings.

    The reps on outbound spend most of the year trying to live on $14-$15 per hour.

    For a health insurance company that tells you all the time they are all about "wellness" their employee health choices are the pits. They offer only high deductible plans that don't pay a dime until you pay out of pocket.

    On top of the impossible task of trying to sell plans while cold calling you catch constant harassment from the team manger because you don't have any sales.

    Our team manger used to take her entire team into a meeting room and tell us all of the great things she was doing for us (donuts, coffee and milk shakes) then she would belittle us and start crying because she wasn't the number one team.

    Advice to Senior ManagementBreak out of the call center mode which for some reason makes it nearly impossible to get promoted unless you are a female minority. Most of us would work for any race as long as they are competent and a good leader. There seems to be some unspoken rule at Humana that they have to hit a set target when it comes to promoting minorities. Maybe it's defined in Humana's contract with the Federal government to offer Medicare plans.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Stated Values Doesn't Meet Reality"

    Provider Relations (Former Employee) Houston, TX

    Pros-Good place to start and build knowledge to take elsewhere.
    -Fast growing industry
    -Pro healthy lifestyle programs
    -401K match very attractive

    Cons-Too many hands in the pot. No clear lines of responsibility allows all associates to shirk responsibility, leaving customers with the bill.
    -Poor communication and territorial battles between departments.
    -Unprofessional conduct. VP's openly discuss their right wing politics and religion in public, often using vulgar, offensive, racist, sexist, homophobic language.
    -Employee training...you're on your own.
    -Terrible Health Insurance coverage.
    -Good Ole Boy system. Management positions go to those with highest level of incompetence.
    -IT stuck in the last century. Duplication of databases means duplication of work..designed to build independent department kingdoms.
    -Sales goals unrealistic.
    -Nearly impossible for customers to resolve billing issues resulting in high member turnover.

    Advice to Senior Management-Streamline
    -Don't assume..TRAIN!
    -Upgrade IT..Commodore 64 programming is unacceptable today.
    -Hire and promote based on integrity, not on politics.

    No, I would not recommend this company to a friend

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