Humana

  www.humana.com
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Humana Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.1 665 reviews

83% Approve of the CEO

Humana President and CEO Bruce D. Broussard

Bruce D. Broussard

(171 ratings)

59% of employees recommend this company to a friend

Review Highlights

Pros
  • work from home opportunities and can grow from within when others leave(in 41 reviews)

  • many fantastic internal opportunities for current employees; enjoy the work-life balance(in 35 reviews)


Cons
  • Sad that a health insurance company does not take car of its own employees(in 40 reviews)

  • Work/life balance can be a little hard to maintain(in 17 reviews)

99 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Too much work for one position

    Anonymous Employee (Current Employee)

    ProsSome work at home flexibility

    Conslong hours, 2% annual raises

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good company, bad management.

    Telesales (Former Employee) Miramar, FL

    ProsGood benefits and good salary.

    ConsSome supervisors were very young, immature, and unprofessional.

    Advice to Senior ManagementSupervisors were playing favorites and did not give a good example.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Too much clerical work for nurses

    Nurse Liaison (Current Employee) Miramar, FL

    ProsPTO time is very good

    ConsUnable to complete work in a normal work day, they just keep adding more with no concept of how long it will take. I can no longer feel any sense of accomplishment

    Advice to Senior ManagementTry to complete work of employee in work day and get a better understanding of all the processes, and how they take time away from doing anything meaningful

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Humana has grown larger and quality of care and of communication needed for a good work environment has suffered.

    Anonymous Employee (Former Employee)

    ProsLarger company can offer room for growth.

    Some good staff to work with, learn from and get to know.

    ConsThey are so big that communication within the company becomes difficult.

    The structure is set too big across the country. This leads to too much red tape, which waste time and to decisions being made by higher ups who do not fully understand all segments. That then leads to poor decision making.

    Benefits cost employees more than average in other health plans.

    The different health plans/companies acquired would be managed better if they were managed separately. They reassign acquired company functions to existing staff, who are unfamiliar with the plans. Naturally the staff is unable to produce 5 star work, because they are unprepared and overloaded with work. This is unfair to the employees and unfair to consumers. Everyone suffers.

    They only offer their own "Humana" health insurance to their employees, which is costly compared to other good commercial plans in the healthcare market. And, if you opt out, they force you to pay a penalty. Society would think that a health plan would be more considerate in this benefit, most of all.

    Humana is a private plan, so making a profit is priority, not the employee or the consumer.

    Advice to Senior ManagementImprove communication spectrum within the company.

    When you acquire a company, it is in your benefit to keep the staff you acquired which you identify and tell are some of the best you have seen. If they are good, they will help you maintain the quality and know how to adapt to some changes.

    Why praise acquired staff and then lay them off? That's just wrong and immoral.

    Improve your customer service. I worked for the plan and would call for my own parent for assistance and the customer service staff generally do not know basic Medicare benefit guidelines, do not know the appeal process or how to explain it correctly, do know what what to do when told member is "Out of Area" and needs an approval to see a doctor. If they don't know how to address a request, they should seek help from leadership and call the member back. Instead, they simply say "I'm sorry I cannot help you". That is unacceptable. I was forced to call 1-800-MEDICARE to get help.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    These women are backstabbing high school mentality adults (age wise)

    Provider Consultant (Former Employee) Chicago, IL

    ProsFlexible schedule, work from home,

    Conseven though Humana employs women, which is good...these women are stabbing and scheming against any new female employee that appears to be a threat to their careers...The new hires have a lot of experience, education, but these Humana career women are terrifying and team-up, bad-mouth, slander any employee after they are driven out...Hostile, hostile, HOSTILE, these women withhold information that is vital to their jobs...they are cold, nasty, mean-spirited, NOT APPROACHABLE, rude, vicious!!!! Do companies hold senior management accountable for attaching, scapegoating, slandering, attacking, gossiping, backstabbing, humiliating, tormenting, inhumane humana behaviors? They are terrible!!!

    Advice to Senior ManagementAsk all employees to read and sign the ethical practices and company standard of conduct! There should be a test several times a year as well.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Worst year of my life!

    Consultant (Current Employee) Green Bay, WI

    ProsBig emphasis on project management skills. Work virtually with people all over the world. Casual dress code. Got fed a lot due to health care reform.

    ConsPoor working conditions. Never seen so many overweight people in my life. The only exercise we get is walking to and from my our cars and to the bathroom. Tied to desk all day. Expected to be on calls while trying to perform the duties of job. Not unusual to work 12+ hour days, 7 days a week. Management expects a lot for low pay.

    Advice to Senior ManagementManager is clueless and does not care what is going within department.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    Medicare

    Medicare Customer Service (Former Employee) Tampa, FL

    ProsExcellent pay; casual dress code

    ConsWas let go because the supervisor did not like anyone to have a voice it was her way or get fired

    Advice to Senior ManagementRedo management training and have more town hall meetings

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Perfected inefficiency - Medicare products at the customer's mercy!

    Sales Executive (Former Employee) New York, NY

    ProsSalaries slightly below par, health insurance benefits below par (go figure), good place to learn how to appreciate a company that really cares for its customers vs considering them a necessary evil. Financials are catching up with practices.

    ConsManagement drinks the kool-aid on the backs of subordinates. They have their agenda and all feedback is from the top down - any feedback from the bottom up is treated as ignorance of the"Humana way". The Humana way is dying a 40-50 year old life insurance company paradigm, micromanaged with countless million dollar IT projects to document your the employee vs measure the company's ability to adapt to market changes, which they can't.

    Advice to Senior ManagementGet you butts out of the "pink palace" and go into the field. Go meet the customers you so eagerly buy only to run off (cherry-pick) those who actually need the products you sell by putting them through customer service / claims denial hell for using your plans. Hold some member meetings with just you and the customer, no flood of managers and support folks - you sit and record or take the notes - look at them face to face - hearing the good and the bad.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Humana the place where recognition goes to die and retaliation lives.

    Administrative Coordinator (Current Employee) Peoria, IL

    ProsReliable pay, if your manager approves your time. Went an entire month while my boss was in Europe with out pay. And yes its below market average compensation.

    ConsZero pay increases, no recognition, HR is not for you (regular associates), "Leaders" will create a very hostile environment, and constantly look for ways to make work life difficult. As an hourly employee I have never been subject to my schedule being dictated by a Account Executive that I don't report to!

    Advice to Senior ManagementClean house. The managers on up are toxic. The associates can easily recognize that their work ethic and competencies are not what is valued, its more about being a brown nose-er, and wannabe corporate goomba. Re-purpose the HR department to actually mediate and coach managers that are unable to manage their staff with out resorting to high-school locker room tactics. Harassment is rampant, and is not justified "punishment" for speaking one's mind. Maybe look for real management attributes(Being an effective communicator, facilitating direction in day to day operations, HONESTY) and not an old dominion style overseer. I get the sense of being on the HUM-tanic, especially considering I read a recent Barron's article where some of our most senior leadership in Louisville have just sold their company stock. Ladies and gentlemen, Women and Children first, and be sure that we have locked the peons in Steerage.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Insurance Agent - Call Center

    Insurance Agent (Former Employee) Phoenix, AZ

    ProsBrand recognition, potentially lucrative position. As with any other similar position, potential for upward mobility exists for those so motivated and qualified.

    Cons"Potentially lucrative." Opportunities for success at Humana range from minimal to low six figures, but it seems to take a special combination of marginal talent, the right relationships with the right people, and dumb luck to actually make a decent living. Those few honest individuals in management will admit your opportunities to make money are greatly enhanced or severely retarded by arbitrary factors that are out of agents' control, such as the states you are or are not licensed in, whether or not you're bilingual, what hours you work ( which is subject to a ludicrous and repetitively revised shift bid process ), which supervisor you're assigned to and your relationship with them. Also, for the # 2 insurer in the country, the benefits are awful.

    Advice to Senior ManagementEmployee engagement is not a management metric, it is a tangible thing affected by the simplest things .... rewarding good people for good performance ... offering EQUAL OPPORTUNITY to all to succeed ... letting a sales agent truly dictate their own earnings. Transparency. Sales agents are motivated by money, why stand by and watch an employee with three months' tenure be fed a steady stream of prospective and actual revenue while the tenured employee spends ten months of the year cold calling the most overmarketed segment of the population?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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