Humana
3.2 of 5 589 reviews
www.humana.com Louisville, KY 5000+ Employees

Humana Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

3.2 589 reviews

                             

84% Approve of the CEO

Humana President and CEO Bruce D. Broussard

Bruce D. Broussard

(129 ratings)

61% of employees recommend this company to a friend
89 Employee Reviews Back to all reviews
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3 people found this helpful  

Gain some experience and move on!

Network Contractor (Former Employee)
Chicago, IL

I worked at Humana full-time for more than 5 years

ProsExcellent and loyal employees, very hard working worker bees. I worked to gain valuable experience which I recieved.

ConsWorse management team I've ever worked with in 20 years. Little to no recognition for employees, interested in profits and CYA. Always threatened by employees who are more educated and knowledgable.

Advice to Senior ManagementListen to the employees, they are smart and know what they are doing.

No, I would not recommend this company to a friend

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Project Manager

Project Manager (Former Employee)
Green Bay, WI

I worked at Humana full-time for more than 5 years

ProsExternal employee education is good.

ConsAdvancement is difficult, growth is limited

No, I would not recommend this company to a friend

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4 people found this helpful  

RUN while you can!!!

Provider Contractor (Former Employee)
Chicago, IL

I worked at Humana full-time

ProsThe peer team members are great

ConsCertain Senior (the seasoned) management has the mob mentality! They spend hours in one office gossiping and character assination of their subordinates. They travel together for strength and intimidation. They are so unprofessional and it resembles a high school mentality.

Advice to Senior ManagementSenior Management should be trained on how to respect and POSITIVELY lead their subordinates. Rather than management by fire!

No, I would not recommend this company to a friend

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Don't Believe Everything You Hear or See

Customer Service Representative (Former Employee)
Tampa, FL

I worked at Humana full-time for more than 3 years

ProsBenefits and pay where good for a contact center.

ConsPolitics in the office keep alot of well qualified individuals from moving up in the company.

Advice to Senior ManagementGet rid of your middle managers who don't take care of their employees

No, I would not recommend this company to a friend

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1 person found this helpful  

Not for everyone

Member Services (Former Employee)
Springdale, OH

I worked at Humana full-time for more than 3 years

ProsSome hard techs- good extra benefits (tution reimbursement, on site gym and cafe

ConsExtra long hours- mandatory overtime, gives us pto but hardly allowed to use it. Favoritism is defiantly in place. Management does not understand how mentally exhausting it can be on the phones all day getting yelled at then be talked down to about your metrics. And when you do a great job for months/ years you still don't get assigned additional off the phone work. New hires who do not have nearly as much background in pharmaceuticals nor are even certified and started out at a much higher pay rate. When you go to upper management about issues about you're concerns you are generally given a bs answer then everything is forgotten. When u are given an off the phone task the race card is played and given to another person of different race. Not ALL departments are this risky. Member services is a big dept who often portrays this.

Advice to Senior ManagementPay more attention to associates concerns

No, I would not recommend this company to a friend

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4 people found this helpful  

Big let down

Grievence and Appeals (Former Employee)
Louisville, KY

I worked at Humana full-time for more than a year

ProsDecent pay starting out but over time it becomes restricted. Worked with some good management members directly. Work/Life balance was decent, benefits were okay. They have good intentions and processes, but not everyone follows them.

ConsBiggest downside is if you are not in the "in crowd" or good friends with people in power positions it is very difficult to get a promotion. Promotions tend to be more about who you know rather than what you know. Saw many people promoted to positions that they were not qualified for (small things like using microsoft excel, knowing the processes, familiarity with the systems, etc). The communication between cross-functional teams is very poor, almost non-existent. Hard to do you work when changes are made and not shared with other areas affected by the change. Leadership can be spiteful, almost to the point of a witch hunt. Personally felt attacked on numerous occasions when bringing concerns to management and then being told that you are not a team player. No mentor programs or anything to help associates gain knowledge in other areas they may want to move to in their career. Moving freeze that is in place for 6 months at a time really kills morale.

Advice to Senior ManagementImprove communication between cross-functional teams. Medicare industry is volatile and policies are constantly changing. Changes need to be relayed immediately instead taking "we will take care of it the next day and figure it out then" method. Provide a mentor program or career coaching. Do away with the moving freeze.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Stifling

Sales (Former Employee)
Tampa, FL

I worked at Humana full-time for more than 8 years

ProsThe pay is better than average in the industry and the overall benefits of the company are also better than the industry standard. The company does have good people working in the rank and file positions.

ConsIt is a very stifling company. If you are not part the inside circle your chances of promotion or recognition will be nonexistent. It's a company that does not promote creative thinkers. Eventually, management forces out the inviduals that really could contribute to the organization.

Advice to Senior Managementlisten to your rank and file employees

No, I would not recommend this company to a friend

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2 people found this helpful  

Job was not what I was told it would be. No apologies.

Sales Executive (Current Employee)
Roswell, GA

I have been working at Humana full-time for less than a year

ProsCompany is committed to the communities it serves. Excellent 401k match. Competitive salary.

ConsHumana is very clicky and leadership encourages back stabbing and infighting, especially in the small market sales. There is virtually no training or support for new hires. The sales space, the sales goals and the earnings opportunity (all 3) were NOT what was discussed in the interview process. The small market sales department is not an environment for seasoned, tenured professionals. The average associate has been in the workforce about 7 years. It is a very immature environment (throwing food across cubes, loud profanity spoken across cubes, offsite meetings with a lot of alcohol consumption, associates putting other associates on the silent treatment, gossiping, associates excluding others from lunch invites). This is not a traditional outside sales role - you are expected to be in the office 8 -5. It is not unusual for you to be questioned about your comings and goings. The leader literally hangs over your cube and asks you what you sold today - everyday. This was very punative to me as a sales professional with 20 + years of experience. Working mothers have to lie about where they are so they can go to a child's school event. Working from home is very frowned upon. Also, there was not one month that they got my commission check correct. There are a lot of internal meetings. (Def 9 am on Mondays and 8 am on Fridays). One week, I was in 12 scheduled meetings. As an outside sales professional, this kept me from being as productive as possible. In a nutshell, it is a lot of micromanagement, little worklife balance, antiquated IT and commission system, toxic, immature associates, no training, poor benefits and a leader that leads through intimidation and sarcasam.

Advice to Senior ManagementHumana is still run like it is 1995. Micromanagement, Lack of work/life balance and leaders that bully and intimidate. Those Disney Institute trainings need to be revisited.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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HUMANA

Analyst (Former Employee)
Green Bay, WI

I worked at Humana full-time

Prospay not too bad, great health benefits

Consvery clicky place, they do lay off's every five or so years. They let many many people go due to sending jobs overseas. Once they do these lay off"s they rehire at a lower rate.

No, I would not recommend this company to a friend

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2 people found this helpful  

Humana is stodgy and old fashioned

Human Resources Manager (Current Employee)
Louisville, KY

I have been working at Humana full-time for more than 8 years

ProsLearning opportunities, stable company, smart people. The company is acquiring more providers of health services, and seems genuine in its goals of improving patient quality.

ConsHR is hypocritical: do as I say, not as I do. This extends to their approach to performance reviews to compensation/promotions to policies like work at home. Very smart employees, but many are very arrogant too.

Advice to Senior ManagementClean the HR top of the house; update policies to bring the company into the 21st century

No, I would not recommend this company to a friend

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