Humana

  www.humana.com
  www.humana.com

Humana Reviews

Updated December 21, 2014
Updated December 21, 2014
801 Reviews
3.1
801 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Humana President and CEO Bruce D. Broussard
Bruce D. Broussard
246 Ratings

Review Highlights

Pros
  • work from home opportunities and can grow from within when others leave (in 52 reviews)

  • many fantastic internal opportunities for current employees; enjoy the work-life balance (in 41 reviews)


Cons
  • The work/life balance could be difficult at times, especially in the department I worked in (in 21 reviews)

  • Health insurance benefits offered to its own employees could be definitely better (in 41 reviews)

More Highlights

120 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Company good overall. MRA depa very stressful and disorganized. No team atmosphere. Treated like children

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MRA Representative in Louisville, KY
    Former Employee - MRA Representative in Louisville, KY

    I worked at Humana

    Pros

    Humana is a well known company. Has great well ness programs. Fitness center and awesome cafeteria
    Discounts on things in the city

    Cons

    Phone work is tedious MRA department managers micromanage you. Back biting. They Pitt employees against eachother worst job o ever had

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Overwhelming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Madison, WI
    Current Employee - Sales Executive in Madison, WI

    I have been working at Humana full-time (more than an year)

    Pros

    Direct manager is very flexible with schedule. Has a direct desire to help grow in career position. She has no support with leadership above her at NSO in Madison

    Cons

    Extreme micro management from "leadership" highest level of management at NSO just sit in offices listen to calls and try and find ways to fire people rather than working to help build a positive atmosphere and recognize the hard work people do.

    Advice to ManagementAdvice

    Stop pushing good employees and really sharp sales people out the door. Be a leader that's what you were hired to be. Higher management outside of the NSO really needs to take a closer look at the major inconsistencies with culture and embracing uniqueness that is not present at NSO. The "good ol boys " need to go!!!!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good benefits, but poor communication, insufficient training, and general disorganized chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Health Educator in Saint Petersburg, FL
    Current Employee - Community Health Educator in Saint Petersburg, FL

    I have been working at Humana full-time (more than 3 years)

    Pros

    - Generous benefits
    - Many work-at-home positions

    Cons

    - Poor internal communication
    - Senior leadership out of touch with associates, do not act on associate suggestions for company improvement. They will prevent and avoid voices lower on the totem-pole from being heard at all costs.
    - Inconsistent policies that are routinely miscommunicated or not communicated at all
    - Over the few years I have been here, benefits are being cut little by little
    - Over-does the whole "employee-engagement" thing rather than paying attention to how employees fulfill their actual job responsibilities
    - Makes employees jump through hoops to report customer complaints, but customer compliments are easily reported
    - Little to no upward movement ability (promotes based on politics rather than merit)
    - Nonsensical policies make it tough to do your job
    - "Talks the talk" but does not "walk the walk"
    - Surveys associates regarding job satisfaction every year, then asks us to create "impact plans" to solve problems which are not even in our control

    Advice to ManagementAdvice

    - Stop the whole "impact planning" thing. It is not your associates' responsibility to fix the problems up upper management and senior leadership - nor can we when you don't listen us
    - Listen to what your customers and associates tell you about how things are going - and construct/adjust policies around this feedback
    - Communicate policies in an organized fashion
    - Train employees more thoroughly, rather than expecting other associates to correct their mistakes once they are out of training
    - Create more opportunities for employee advancement and upward mobility

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Merely a number.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive
    Former Employee - Sales Executive

    I worked at Humana full-time (more than 3 years)

    Pros

    Good benefits and stable company.

    Cons

    No support, everything you learn must be self taught.

    Advice to ManagementAdvice

    Managers don't pretend to care about their employees. I've worked for Humana in 2 different markets and the employees' opinions don't really count.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Unfortunately Humana's future does not appear promising...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana full-time

    Pros

    Commitment to Wellness - HumanaVitality - great program for members and associates.

    Cons

    As an associate - uphill battle in the "Strive for simplicity"; Opportunities for advancement - somewhat non-existent;

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Talk a good game...serious leadership deficiencies.

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Humana

    Pros

    Worked with very a good/nice team.

    Cons

    No intelligence required. Advancement is dependent on how far your head is shoved up your boss' butt. Doing a good job is recognized only if you don't exceed your boss or you will allow your boss to take credit for your accomplishments/ideas. Big shake up ("transformation") last year promoted the dumbest of the dumb and created new, high paying, positions for any loyal butt-kiss whose position was threatened. Anyone not interested in playing the game was - in the end - expendable.

    Advice to ManagementAdvice

    Learn to value your talented employees with more than just cheap talk, and get rid of the ego maniacs running the show.

  8. 3 people found this helpful  

    Training was very inadequate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Coordinator - RN in Phoenix, AZ
    Former Employee - Care Coordinator - RN in Phoenix, AZ

    I worked at Humana full-time (less than an year)

    Pros

    Work at home opportunity was wonderful - it was my first venture into WAH and I would highly recommend this to anyone with a good work ethic. Everything needed to WAH was provided by the company.

    Cons

    Inadequate training, frequent leadership changes and frequent process changes made for a lot of frustration. Worse yet, just as I started, one of the leadership team announced their resignation and had already totally checked out. A significant period of time passed before someone else came on board and this person was also totally new to the company and was not well trained.

    Advice to ManagementAdvice

    Provide employees with the training and guidance needed. When there is a leadership change, provide that person with a mentor.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    walk does not match talk with employees and management isolation and decisions are not integrated

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Humana

    Pros

    fantastic message and advertising,good programs, procative wellness

    Cons

    they treat employees like oxen and pile on work to make the stockholders happy
    causing unrealistic stress and worsened by unresponsive management

    Advice to ManagementAdvice

    walk the walk and talk the talk with your employees

  10. 3 people found this helpful  

    Too strict...feels like I'm back home with my parents

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Atlanta, GA
    Current Employee - Anonymous in Atlanta, GA

    I have been working at Humana full-time (less than an year)

    Pros

    Good benefits and pays ok.

    Cons

    Constant watching over employees like children. It's almost like spying. Better not leave one minute prior to your work hours are over. Very punitive environment and culture.

    Advice to ManagementAdvice

    Look at how hard your employees work and stop paying so much attention to the little small things that don't matter either way.

    No opinion of CEO
  11. 1 person found this helpful  

    Ok if you can hack it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medicare Customer Service Representative in Louisville, KY
    Former Employee - Medicare Customer Service Representative in Louisville, KY

    I worked at Humana full-time (more than an year)

    Pros

    It is a large company, so the pay is decent, some people are friendly, and the training is extensive and ongoing.

    Cons

    Most managers are only interested in what they can get, not their underlings. Parking is 1/2 mile away, take the trolley (this is in Louisville of course). If you can stand the first two years on the Medicare Customer Service floor, you will then have the opportunity to branch out to other departments, IF you reviews and quality scores are good enough. It is a call center, big time stress levels, you will never know all the answers, you have to know where to look for them, you time is watched down to the second, every minute of every day. Since there is way too much to learn or know, wrong information is often given to customers.

    Advice to ManagementAdvice

    Specialize!! Train your people in a certain area, then route the calls accordingly. That way, the people trained in that area will have the RIGHT answers, not just an answer. Treat your employees like people, not worker bees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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