Humana

www.humana.com

Humana Reviews

Updated January 31, 2015
Updated January 31, 2015
849 Reviews
3.2
849 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Humana President and CEO Bruce D. Broussard
Bruce D. Broussard
266 Ratings

Review Highlights

Pros
  • work from home opportunities and can grow from within when others leave (in 52 reviews)

  • many fantastic internal opportunities for current employees; enjoy the work-life balance (in 41 reviews)


Cons
  • The work/life balance could be difficult at times, especially in the department I worked in (in 21 reviews)

  • Health insurance benefits offered to its own employees could be definitely better (in 41 reviews)

More Highlights

126 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Poor Management and growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Specialist in San Antonio, TX
    Current Employee - Clinical Specialist in San Antonio, TX

    I have been working at Humana

    Pros

    easy work, work life balance and overtime availability

    Cons

    Pay,poor management, growth,perks, benefits poor for health insurance company and alot of favoritism

    Advice to ManagementAdvice

    lower the favoritism in departments and offer growth for the more qualified individuals rather than use favoritism. Show more concern for your employees to rather than single out employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Horrible

    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Humana

    Pros

    Great pay and decent benefits

    Cons

    Management shows favoritism and doesn't even try to hide it. Some managers are lazy and just wants to sit behind their desk, acting like they are working so that they can't help you.

    Advice to ManagementAdvice

    Get off of your butts and do some work!

  3. 2 people found this helpful  

    Management is not to be trusted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Nurse Advisor (LPN) in Green Bay, WI
    Current Employee - Clinical Nurse Advisor (LPN) in Green Bay, WI

    I have been working at Humana full-time (more than 3 years)

    Pros

    1. Ability to work from home
    2. Company supplies computer and phone
    3. As an LPN the pay is more competitive than a clinical setting
    4. Humana Vitality program
    5. Recently added 8 hours of paid volunteer hours per year

    Cons

    1. Constant department reorganization. I am on my 6th leader in less than 5 years.
    2. Unrealistic production goals and forced overtime.
    3. Have to pay for our internet .
    4. Discrimination against LPN's (Humana is no longer hiring LPN's, although we do the same job as the RN's for much less money. We can no longer hold leadership positions unless there are no RN's on the team, or we are willing to give up our nursing licenses!).
    5. The process managers are completely out of touch and there is a lot of favoritism which makes it very hard to advance your career- because they already know who they want for the job. I have seen many people go through the interview process (myself included), only to be told they never had a chance of getting it.
    6. Developmental time and team building activities are often suspended because of inventory.
    7. Extremely high turnover in the CCR department where I work.

    Advice to ManagementAdvice

    Please stop telling us how you pride yourselves on your honesty and transparency because you do not "walk the talk". We are not the "one big happy family" you brag about in the all associate meetings; we live in fear of public humiliation, or even losing our jobs, if we dare to speak our minds, or disagree with you in any way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Too many games

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telesales Agent in Tampa, FL
    Former Employee - Telesales Agent in Tampa, FL

    I worked at Humana full-time (less than a year)

    Pros

    nice people to work with

    Cons

    call center, games, meetings, oh did I mention games

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Contractor at Humana

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Project Manager in Louisville, KY
    Former Employee - IT Project Manager in Louisville, KY

    I worked at Humana as a contractor (less than a year)

    Pros

    They pretty much hire anyone who needs a job since they run through IT contractors like water.

    Cons

    They treat their IT contracting staff poorly and asked me to work over 40 hours but only charge for a 40 hour work week.

    Advice to ManagementAdvice

    How you treat you employees including contractors is a direct reflection on the culture of your company.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Could be awesome but ruined by incompetents

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Consultant in Louisville, KY
    Former Employee - Applications Consultant in Louisville, KY

    I worked at Humana full-time (more than a year)

    Pros

    There is a lot of work to do for those (few) willing to do it.
    Very stable industry

    Cons

    Full of contractors unable to think their way to a fix (most are completely incompetent)
    A lot of permanent employees who coast through their day by passing all the work to others.
    No cohesive vision, lack of direct leadership until the ship run aground then its a witch hunt rather than seeking solution
    No dedication to quality, only getting code out.
    Culture of COYA, not of a "Thrive Together"

    Advice to ManagementAdvice

    Clear out the dead wood.
    Promote, support, and listen those who can and want to affect good positive change. Don't just support them behind closed doors.
    "We've always done it this way" does not contribute to the "Rethink Routine" value
    Requiring constant 7 days a week work with no compensation (time or money) is a good way
    Don't wait for people to get into situation before getting involved and mediating
    You have great values, but the contractors have no use or benefit for them.
    50-60h per week is NOT a realistic average work expectation. Some have families (I do) and being made uncomfortable for attending a child's event is BS

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 5 people found this helpful  

    Company good overall. MRA depa very stressful and disorganized. No team atmosphere. Treated like children

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MRA Representative in Louisville, KY
    Former Employee - MRA Representative in Louisville, KY

    I worked at Humana

    Pros

    Humana is a well known company. Has great well ness programs. Fitness center and awesome cafeteria
    Discounts on things in the city

    Cons

    Phone work is tedious MRA department managers micromanage you. Back biting. They Pitt employees against eachother worst job o ever had

    Recommends
    Positive Outlook
    Approves of CEO
  9. 5 people found this helpful  

    Good benefits, but poor communication, insufficient training, and general disorganized chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Health Educator in Saint Petersburg, FL
    Current Employee - Community Health Educator in Saint Petersburg, FL

    I have been working at Humana full-time (more than 3 years)

    Pros

    - Generous benefits
    - Many work-at-home positions

    Cons

    - Poor internal communication
    - Senior leadership out of touch with associates, do not act on associate suggestions for company improvement. They will prevent and avoid voices lower on the totem-pole from being heard at all costs.
    - Inconsistent policies that are routinely miscommunicated or not communicated at all
    - Over the few years I have been here, benefits are being cut little by little
    - Over-does the whole "employee-engagement" thing rather than paying attention to how employees fulfill their actual job responsibilities
    - Makes employees jump through hoops to report customer complaints, but customer compliments are easily reported
    - Little to no upward movement ability (promotes based on politics rather than merit)
    - Nonsensical policies make it tough to do your job
    - "Talks the talk" but does not "walk the walk"
    - Surveys associates regarding job satisfaction every year, then asks us to create "impact plans" to solve problems which are not even in our control

    Advice to ManagementAdvice

    - Stop the whole "impact planning" thing. It is not your associates' responsibility to fix the problems up upper management and senior leadership - nor can we when you don't listen us
    - Listen to what your customers and associates tell you about how things are going - and construct/adjust policies around this feedback
    - Communicate policies in an organized fashion
    - Train employees more thoroughly, rather than expecting other associates to correct their mistakes once they are out of training
    - Create more opportunities for employee advancement and upward mobility

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Overwhelming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Madison, WI
    Current Employee - Sales Executive in Madison, WI

    I have been working at Humana full-time (more than a year)

    Pros

    Direct manager is very flexible with schedule. Has a direct desire to help grow in career position. She has no support with leadership above her at NSO in Madison

    Cons

    Extreme micro management from "leadership" highest level of management at NSO just sit in offices listen to calls and try and find ways to fire people rather than working to help build a positive atmosphere and recognize the hard work people do.

    Advice to ManagementAdvice

    Stop pushing good employees and really sharp sales people out the door. Be a leader that's what you were hired to be. Higher management outside of the NSO really needs to take a closer look at the major inconsistencies with culture and embracing uniqueness that is not present at NSO. The "good ol boys " need to go!!!!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Merely a number.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive
    Former Employee - Sales Executive

    I worked at Humana full-time (more than 3 years)

    Pros

    Good benefits and stable company.

    Cons

    No support, everything you learn must be self taught.

    Advice to ManagementAdvice

    Managers don't pretend to care about their employees. I've worked for Humana in 2 different markets and the employees' opinions don't really count.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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