Humana Reviews

Updated July 4, 2015
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Humana President and CEO Bruce D. Broussard
Bruce D. Broussard
60 Ratings

Pros
  • Can work from home once in a while (in 52 reviews)

  • Great company that understand your need for a good work-life balance (in 41 reviews)

Cons
  • Work/life balance can be a little hard to maintain (in 21 reviews)

  • Terrible Health Insurance coverage (in 41 reviews)

More Pros and Cons

242 Employee Reviews

Sort: Popular Rating Date
  1. Nice place to work - Full of uncertainty

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Green Bay, WI
    Current Employee - Business Consultant in Green Bay, WI

    I have been working at Humana full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I've had good luck with managers. Good opportunity for promotion. Everyone complains about health insurance which is middling. 125% 401k match is nice.

    Cons

    Healthcare Reform causes a lot of uncertainty. Now being absorbed by Aetna.


  2. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Humana full-time

    Recommends
    Recommends

    Pros

    The company has a good wellness program, I think I received 14 hours of PTO a month.

    Cons

    It really depends on the department you are in

    Advice to Management

    There should be more opportunities for advancement.


  3. Compliance analyst

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Analyst in Louisville, KY
    Current Employee - Compliance Analyst in Louisville, KY

    I have been working at Humana (More than 10 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Fast paced and innovative company

    Cons

    High turnover rate! Higly educated pool of associates not a lot of experience


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  5. Not a great place at the moment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY

    I have been working at Humana (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Lots of career growth potential.

    Cons

    IT systems and processes not consistent across the org. Current reorganization efforts and potential merger/buyouts creating a lot of uncertainty and lack of role clarity.

    Advice to Management

    Top down direction is needed on the reorg, too many assumptions being made at the department level, creating the same situation the IT org was already in.


  6. Rigid and veiled

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in De Pere, WI
    Former Employee - Customer Service Representative in De Pere, WI

    I worked at Humana full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay was ok, Benefits and perks were pretty great. If you luck out and are assigned to a 'specialized' team (like pharma, ASO or home-office) you are instantly under a lot less stress as the call volume goes way down, you're either dealing with people who do the same thing you do or are dealing with people that have amazing benefits.

    Cons

    Their HR policies are insufferably rigid. They lose amazing talent all the time thanks to rigid attendance policies and no empathy. Employ/train someone for a couple weeks, they do something HR doesn't like and they aren't warned twice. Out the door and an awkward conversation piece for future interviews.

    Advice to Management

    The physical environment at Humana is amazing. But the corporate/work environment is hugely toxic. Give your leads and instructors more freedom in exercising managerial skills. I miss the people and the facility, but I would not ask to be in that position ever again.


  7. Still deciding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay and bonuses, cafeteria on site, store on site, wellness breaks weekly, fitness oriented, on site work out facility, Co workers are great

    Cons

    Micro management, phone calls, need much improvement in efficiency and give ccr more control in fixing issues themselves. Computer systems get logging out. Spend more time fighting with computers than actually working.


  8. Good Company

    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY

    I have been working at Humana (More than 5 years)

    Pros

    Good work/home balance, decent benefits, flexible schedule, provides extra training if needed for job, tuition reimbursement is available

    Cons

    Not enough compensation for hours sometimes worked, in certain departments - not enough teamwork is put into projects which makes it struggle


  9. MarketPoint Sales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Humana full-time

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Excellent training, they advertise & there are several leads to distribute, benefits were okay & had matching 401K. You work from your home & travel to the leads. They do pay mileage & I had an expense account.

    Cons

    On a state level it is tight knit. If they covet your leads/book of business/etc., they will black ball you in order to get them. Some agents who have been there for an extended period of time were terminated on something trivial in order to not have to pay them renewals.

    Advice to Management

    What goes around comes around & the health industry may seem big, but the ones who last go else where & you never get rid of them. It would be wise to try & not burn bridges.


  10. Stressful!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana

    Pros

    Work at home, no driving in rush hour traffic

    Cons

    It's all about the metrics

    Advice to Management

    none


  11. It's the Little Things

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Agent in Tampa, FL
    Current Employee - Telesales Agent in Tampa, FL

    I have been working at Humana full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Decent benefits available right away upon full-time status.

    Cons

    Cares about members health, but not the employees. Tethered to phones all day with minimal breaks. Very micro managed.

    Advice to Management

    Actually CARE about your employees as much as you "say" you do. Micro managing and "requiring" as much overtime as you do during open enrollment to meet goals is discriminatory to older workers and people with families and basic life obligations.



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