Humana

www.humana.com

Humana Reviews

Updated January 26, 2015
Updated January 26, 2015
843 Reviews
3.2
843 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Humana President and CEO Bruce D. Broussard
Bruce D. Broussard
264 Ratings

Review Highlights

Pros
  • work from home opportunities and can grow from within when others leave (in 52 reviews)

  • many fantastic internal opportunities for current employees; enjoy the work-life balance (in 41 reviews)


Cons
  • The work/life balance could be difficult at times, especially in the department I worked in (in 21 reviews)

  • Health insurance benefits offered to its own employees could be definitely better (in 41 reviews)

More Highlights

201 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Compnay but dont be surprised to be laid off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Humana full-time (more than 8 years)

    Pros

    Good Pay and Benefits
    Career Growth
    Hours and Flexibility

    Cons

    Within the nine years of working there I have been laid off twice. Once due to job being outsourced and the second due to reduction of membership. Lay offs are happening on a monthly basis.

    Recommends
    Neutral Outlook
  2. 3 people found this helpful  

    I have loved working for this company until management changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana

    Pros

    The people are wonderful, management not so much.

    Cons

    This company is very political.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great company training, but poor processes and ownership of duties

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Houston, TX
    Former Employee - Sales Executive in Houston, TX

    I worked at Humana full-time (more than a year)

    Pros

    The pay is great! The people you work with make it worth while! Your contribution and suggestions are taken seriously, but you seldom have the opportunity to act on any of the suggestions.

    Cons

    After the restructuring, no one knew what their job encompasses and did not receive the proper training to even do their new job. It was the most frustrating mess you could imagine!

    Advice to ManagementAdvice

    Upper management should shadow a lower employee to understand the efficiency hangups on a day to day basis. The focus should be on providing seamless integration from their current carrier to Humana, but no one owns the process from beginning to end so its an absolute mess EVERY SINGLE TIME.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Depends entirely where you are.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana full-time (more than 3 years)

    Pros

    Generous PTO policy and compensation, general flexibility within IT to work from home or around surprises. Really does try to encourage lifelong well-being within their employees. Some departments are progressive and willing to 'rethink routine'. Solid efforts to hire from within, veterans, etc.

    Cons

    It takes forever to get anything done, 90% of your day is spent in ineffective meetings with 100 people, and there is a deep mistrust between "business" and "IT", leading to a subsequent reluctance to change or try something new.

    Advice to ManagementAdvice

    Your IT departments and business partners can't be in different states. To be effective, people really do need to be able to sit down and talk to one another.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    2-299 sales representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Middleton, WI
    Current Employee - Anonymous Employee in Middleton, WI

    I have been working at Humana full-time (more than 3 years)

    Pros

    -Great co-workers and synergy amongst team
    -Lots of knowledge shared amongst teams
    -Direct manager gives flexibility to manage work the way I see fit and has a positive attitude
    -Pay has been reduced in last few years but still comparable to other inside sales roles

    Cons

    Most challenges or frustrations in this role come from above my leader. Directors and vp in the NSO tend to micromanage and dictate through office walls without ever getting on the floor. They have a true "do as I say not as I do" philosophy that is hard to swallow when you bust your back and get chastised over any praise.

    Other challenges is minimal training or communication on changes or processes.

    Too many meetings.

    Advice to ManagementAdvice

    Executive leadership needs to consider getting more involved with this office. Ensuring that the leadership is involved and contributing not disengaging the team with their passive aggressive behaviors. They should be supporting our teams and ensuring we have the resources we need to do our roles but instead focus on personal agendas (usually not having to do with work).

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Focus on the customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Analyst in Chicago, IL
    Current Employee - Claim Analyst in Chicago, IL

    I have been working at Humana full-time (more than 8 years)

    Pros

    Benefits are good, and working from home is a plus

    Cons

    Management micro-manage, the department has no room for advancement .

    Advice to ManagementAdvice

    Listen to your employees because they are in the trenches and know what the customers internal and external.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Pro: Working from Home, Con: Higher up Mgmt has lost sight of the purpose of RN's in healthcare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager in Cincinnati, OH
    Current Employee - RN Case Manager in Cincinnati, OH

    I have been working at Humana

    Pros

    Working from home allows for flexible schedule which is nice if you have a family to raise or any chronic health condition that limits your ability to work outside the home. The benefit package is the best I've ever seen, especially the 401k match.

    Cons

    It is isolating working at home at times and sitting all day definitely takes its toll on your health.

    Advice to ManagementAdvice

    Productivity metrics are unrealistic if you are aiming for perfect service for every member. Don't start cutting corners like every other healthcare provider has done.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    A lot to absorb

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist in Tempe, AZ
    Current Employee - Customer Care Specialist in Tempe, AZ

    I have been working at Humana full-time (less than a year)

    Pros

    Benefits are not too bad and you earn 7.08 every pay period of PTO

    Cons

    Very difficult members at times. Stressful dealing with them...but if you are willing to do every tiny minute detail ...and be terrorified that anything can dock your QA.

    Advice to ManagementAdvice

    Please be patient with new people. We really are empathetic to old people but remembering all the details to dot our I's and cross our T's is overwhelming. We want a future with the company but not the constant threat that a QA that is gonna be downscored due to incorrect procedures is going to determine whether or not we have a job. Get rid of this worst weekly call of each center bunk then the worst of those three is the one that's fired. That's what was said in training. Seriously if we aren't rude and we earned our QA for being empathetic....then teach us what we aren't getting !!!! People want to do their jobs right but dang 3 weeks of class training 2 weeks of nesting and then were on our own! No, not enough time. Should be four weeks class training and use more CBT not those PowerPoint slides and a training book that was copied from power point slides just too dang small. The pages were super shrunk. It was not cool.

    Recommends
    Negative Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Limited Opportunities for Advancement in certain roles.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana

    Pros

    Most of my co-workers were great to work with. The medical and dental benefits were pretty good. There are opportunities available but there is a lot of office politics involved.

    Cons

    The pay was low and yearly raises offered cents on the dollar. Bonuses were not part to the compensation package. During Annual Enrollment Period you are required to work overtime and often asked to work 6-7 days a week.

  11. 1 person found this helpful  

    Satisfying if you like helping people; lots of charting; not a lot of support or connection to upper mgmt. in NY.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Care Manager in Virginia Beach, VA
    Current Employee - Care Manager in Virginia Beach, VA

    I have been working at Humana

    Pros

    those in need. It's not an office environment. Sometimes you travel to indigent patients in poor neighborhoods.

    Cons

    Requires being super organized. No vacation pay. When you call the company on behalf of a patient, you get transferred several times and no one seems to know the answer to your question. Sometimes you travel to indigent populations in poorer neighborhoods.

    Advice to ManagementAdvice

    Local meetings might help. Referring patients the day they are discharged would help instead of a week later.

    Recommends
    Negative Outlook
    Approves of CEO

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