Humana

  www.humana.com
  www.humana.com

Humana Reviews

Updated December 20, 2014
Updated December 20, 2014
801 Reviews
3.1
801 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Humana President and CEO Bruce D. Broussard
Bruce D. Broussard
246 Ratings

Review Highlights

Pros
  • work from home opportunities and can grow from within when others leave (in 52 reviews)

  • many fantastic internal opportunities for current employees; enjoy the work-life balance (in 41 reviews)


Cons
  • The work/life balance could be difficult at times, especially in the department I worked in (in 21 reviews)

  • Health insurance benefits offered to its own employees could be definitely better (in 41 reviews)

More Highlights

194 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A lot to absorb

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist in Tempe, AZ
    Current Employee - Customer Care Specialist in Tempe, AZ

    I have been working at Humana full-time (less than an year)

    Pros

    Benefits are not too bad and you earn 7.08 every pay period of PTO

    Cons

    Very difficult members at times. Stressful dealing with them...but if you are willing to do every tiny minute detail ...and be terrorified that anything can dock your QA.

    Advice to ManagementAdvice

    Please be patient with new people. We really are empathetic to old people but remembering all the details to dot our I's and cross our T's is overwhelming. We want a future with the company but not the constant threat that a QA that is gonna be downscored due to incorrect procedures is going to determine whether or not we have a job. Get rid of this worst weekly call of each center bunk then the worst of those three is the one that's fired. That's what was said in training. Seriously if we aren't rude and we earned our QA for being empathetic....then teach us what we aren't getting !!!! People want to do their jobs right but dang 3 weeks of class training 2 weeks of nesting and then were on our own! No, not enough time. Should be four weeks class training and use more CBT not those PowerPoint slides and a training book that was copied from power point slides just too dang small. The pages were super shrunk. It was not cool.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Limited Opportunities for Advancement in certain roles.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana

    Pros

    Most of my co-workers were great to work with. The medical and dental benefits were pretty good. There are opportunities available but there is a lot of office politics involved.

    Cons

    The pay was low and yearly raises offered cents on the dollar. Bonuses were not part to the compensation package. During Annual Enrollment Period you are required to work overtime and often asked to work 6-7 days a week.

  3. 1 person found this helpful  

    Satisfying if you like helping people; lots of charting; not a lot of support or connection to upper mgmt. in NY.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Care Manager in Virginia Beach, VA
    Current Employee - Care Manager in Virginia Beach, VA

    I have been working at Humana

    Pros

    those in need. It's not an office environment. Sometimes you travel to indigent patients in poor neighborhoods.

    Cons

    Requires being super organized. No vacation pay. When you call the company on behalf of a patient, you get transferred several times and no one seems to know the answer to your question. Sometimes you travel to indigent populations in poorer neighborhoods.

    Advice to ManagementAdvice

    Local meetings might help. Referring patients the day they are discharged would help instead of a week later.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telesales Agent in Madison, WI
    Current Employee - Telesales Agent in Madison, WI

    I have been working at Humana

    Pros

    -Pay is okay
    -Morale is good
    -Co-Workers are fun
    -Overtime is Unlimited during AEP

    Cons

    Terrible during the rest of the year
    -Stick you on bad projects
    -Lie to you about alot of things
    -Turnover rate is terrible

    Advice to ManagementAdvice

    Its actually a good company but managers need to set a better expectations, especially during the rest of the year. I love to company Humana though.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    I learned a lot, really liked my boss, but my position was eliminated.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Humana

    Pros

    Liked working downtown, good pay, learned a lot, cafeteria in main building, had a fitness center, good security, mostly paid parking, focus on health and fitness

    Cons

    Large company with a lot of management levels, company eliminates jobs a lot but then there are people I've known who work in other departments who get paid well but do not have enough work to do.

    Advice to ManagementAdvice

    Stop eliminating jobs and figure out how to organize the company better. It's very difficult and counterproductive for people to work in an environment where they constantly fear for their jobs.

  7.  

    Fair to medling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Records Retrieval Specialist in Louisville, KY
    Current Employee - Medical Records Retrieval Specialist in Louisville, KY

    I have been working at Humana full-time (more than an year)

    Pros

    Stable work environment. Good benefits before the conversion to national healthcare Co-Workers were decent

    Cons

    Everybody in the Louisville area wanted the stability this employer offered. SO before you have a consistent work environment you have to weed out the less professional. This gets demoralizing after a while. Bosses don't seem to appreciate hard work, also seem to get lost in the politics of the corporate hierarchy.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    ordinary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana full-time

    Pros

    time off policies, perks for wellness

    Cons

    internal opportunities are hard to transitioned

    Advice to ManagementAdvice

    none

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist in Cincinnati, OH
    Current Employee - Customer Care Specialist in Cincinnati, OH

    I have been working at Humana full-time (more than an year)

    Pros

    3 month long training, pay is pretty good for a call center roll, you can accrue pto every 2 weeks

    Cons

    its a call center environment, so the stresses of working with upset customers can be draining

    Advice to ManagementAdvice

    please work with your call center associates when making decisions that impact us

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Company is undergoing massive change saturation, which causes the old guard to tighten the vice grip.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana full-time (more than an year)

    Pros

    Company values, leadership model and intentions are wonderful. The talent acquisition strategy to bring in unique skills to help move the business in the right direction is terrific. The company is starting to embrace an agile work environment, which helps with work/life balance.

    Cons

    Middle Management is a huge barrier. High performers are repeatedly tapped to do the majority of the work, still too many "command-and-control" leaders running key areas of the business that are undergoing massive transformation.

    Advice to ManagementAdvice

    Flexibility to post for new positions after 6-months, instead of the current 12-months. Need to allow individuals to seek out cultural fit across lines of business.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Work hard

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Humana

    Pros

    Great job. I never knew such great people .

    Cons

    No problems at all . Nice place to work

    Recommends
    Positive Outlook
    Approves of CEO

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