Humana Reviews

Updated March 18, 2015
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133 Employee Reviews

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  1. 4 people found this helpful

    Training was very inadequate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Coordinator - RN in Phoenix, AZ
    Former Employee - Care Coordinator - RN in Phoenix, AZ

    I worked at Humana full-time (less than a year)

    Pros

    Work at home opportunity was wonderful - it was my first venture into WAH and I would highly recommend this to anyone with a good work ethic. Everything needed to WAH was provided by the company.

    Cons

    Inadequate training, frequent leadership changes and frequent process changes made for a lot of frustration. Worse yet, just as I started, one of the leadership team announced their resignation and had already totally checked out. A significant period of time passed before someone else came on board and this person was also totally new to the company and was not well trained.

    Advice to ManagementAdvice

    Provide employees with the training and guidance needed. When there is a leadership change, provide that person with a mentor.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 5 people found this helpful

    Too strict...feels like I'm back home with my parents

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Atlanta, GA
    Current Employee - Anonymous in Atlanta, GA

    I have been working at Humana full-time (less than a year)

    Pros

    Good benefits and pays ok.

    Cons

    Constant watching over employees like children. It's almost like spying. Better not leave one minute prior to your work hours are over. Very punitive environment and culture.

    Advice to ManagementAdvice

    Look at how hard your employees work and stop paying so much attention to the little small things that don't matter either way.

    No opinion of CEO
  3. 1 person found this helpful

    Ok if you can hack it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medicare Customer Service Representative in Louisville, KY
    Former Employee - Medicare Customer Service Representative in Louisville, KY

    I worked at Humana full-time (more than a year)

    Pros

    It is a large company, so the pay is decent, some people are friendly, and the training is extensive and ongoing.

    Cons

    Most managers are only interested in what they can get, not their underlings. Parking is 1/2 mile away, take the trolley (this is in Louisville of course). If you can stand the first two years on the Medicare Customer Service floor, you will then have the opportunity to branch out to other departments, IF you reviews and quality scores are good enough. It is a call center, big time stress levels, you will never know all the answers, you have to know where to look for them, you time is watched down to the second, every minute of every day. Since there is way too much to learn or know, wrong information is often given to customers.

    Advice to ManagementAdvice

    Specialize!! Train your people in a certain area, then route the calls accordingly. That way, the people trained in that area will have the RIGHT answers, not just an answer. Treat your employees like people, not worker bees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful

    A less than satisfying experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Humana full-time (more than 5 years)

    Pros

    Pretty good technology and technical support for employees. Some good wellness programs. Pretty good work/life balance.

    Cons

    A high performer who proved themselves year after year and was never given an opportunity to advance. They offer good benefits but the rates increased significantly year over year and Humana did little to cover any of the expense. Compensation, unless you're in management, is significantly below industry standard. Turnover is high and they do nothing about it. Management consistently hires candidates that are a poor fit and do not have the skills necessary to do the job. They do very little to keep their hourly employees engaged. It's definitely a "good old boys" club.

    Advice to ManagementAdvice

    Quit hiring your buddies and work to develop and advance the people who you have already invested in. Provide those people with opportunities and reward high performers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful

    Inspire yourself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Line Leader in Green Bay, WI
    Current Employee - Front Line Leader in Green Bay, WI

    I have been working at Humana full-time (more than 5 years)

    Pros

    Benefit packages, salary, values & what the company stands for.

    Cons

    Upper management is not supportive, decisions are made with no regards to the associates, zero recognition.

    Advice to ManagementAdvice

    Recognize your leadership team and associates not just yourself.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 3 people found this helpful

    I would not wish this upon my worst enemy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacy Technician in Phoenix, AZ
    Former Employee - Pharmacy Technician in Phoenix, AZ

    I worked at Humana full-time (more than 3 years)

    Pros

    Pharmacy technicians, in general, are willing to work together for a common goal. There are some supervisors that genuinely care about their employees and their growth. Good 401K match and HSA match.

    Cons

    There is high turnover here. I had three different bosses in three months at one point. They do not understand if you have a scheduling issue ever.

    They claim to have work/life balance--they do not. Be prepared to spend all of your time at work come "busy season." They will give you no notice, and tell you that you have to come in 2 hours early the next day or work 2 hours late.

    Miss work 3 times in 90 days, you will be fired.

    Many of the upper management do not listen to a word you say, and the few that do often steal your ideas for improving efficiency and use them as their own.

    HR is a joke. I once told a manager that I was considering going to HR about an issue, and they told me, "Go ahead and talk to HR. They say something different every time."

    For a benefits company, they have terrible insurance benefits. It will cost you 1/3 of your pay (if you have a family) for a plan with a $2,400 deductible and after that you will still have to pay 10% of all costs until you reach $6,400.

    Advice to ManagementAdvice

    Appreciate your employees. They're the ones who have to work efficiently, after all, to keep up your profit margins.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. Registered Nurse Case Manager - Telephonic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Nurse Case Manager in Cincinnati, OH
    Current Employee - Registered Nurse Case Manager in Cincinnati, OH

    I have been working at Humana full-time (more than 3 years)

    Pros

    Work from home
    Help members maximize their Medicare and Medicaid benefits

    Cons

    Poor IT system - always down
    Poorly trained middle management with little to no oversight
    Higher levels of management do not understand CMS guidelines
    Policies and procedures are out-dated and not followed - per instruction of management

    Advice to ManagementAdvice

    Increased management and leadership training for middle management
    Increased oversight of middle management
    Review of clinical policies & procedures - not following these WILL result in a tag from CMS

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. An environment of untrustworthy individuals that are allowed to mistreat people and get away with it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Advisor in Irving, TX
    Former Employee - Clinical Advisor in Irving, TX

    I worked at Humana full-time (more than 3 years)

    Pros

    The medical benefits are fair and they allow you to work at home.

    Cons

    No professional growth, no work life balance. Long hours that your are not compensated for but expected to take on more work.

    Advice to ManagementAdvice

    Clear and concise directions, remaining with one idea and not changing the rules every week.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful

    Disorganized power trips

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Louisville, KY
    Current Employee - Supervisor in Louisville, KY

    I have been working at Humana full-time (more than a year)

    Pros

    Decent Money is offered for most employees.
    The Cafeteria food is high quality, though a bit pricey.
    A Gym membership available which is convenient.

    Cons

    Upper management is corrupt and it's all about who you know.
    Essentially the worst elements of high school life glorified.
    The HCPR department is complete chaos and ego.

    Advice to ManagementAdvice

    Retire.
    Let someone more dignified take the reigns. Stop flattering yourself at the expense of other human beings livelihoods.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful

    Less than satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - LI NET Specialist in Louisville, KY
    Former Employee - LI NET Specialist in Louisville, KY

    I worked at Humana full-time (more than a year)

    Pros

    Pay is good, time off allowed is ample, 401k matching and vitality programs are excellent.

    Cons

    It may just be the different call center type rolls, but I have honestly never worked for a company that was so accepting of mediocrity, or that allowed such blatant racism within its employee ranks. My fiance still works here and and cannot stand it, she comes home crying every night because someone on her "team" was attacking anything she said and gesturing like they were going to "jump" her because she is not the same color. It is apparent that this is racist behavior because these people act the same way toward all individuals of a certain race, and not toward ANY individuals of their own. The mediocrity is that they allow such trash to work there and not do their jobs correctly causing problems for everyone else who works there. I have never before felt so awkward and alienated as I did working for Humana. It is also very difficult to advance to any supervisory type rolls, many people stay a specialist because people only move up if they have been there for several years (5+) and only if they are lucky at that point.

    Advice to ManagementAdvice

    Treat your employees like people, not numbers, and you will find they are more willing to work their hardest for you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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