Humana Reviews

Updated August 23, 2014
Updated August 23, 2014
709 Reviews

3.2
709 Reviews
Rating Trends

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Approve of CEO
Humana President and CEO Bruce D. Broussard
Bruce D. Broussard
190 Ratings

Review Highlights

Pros
  • work from home opportunities and can grow from within when others leave (in 41 reviews)

  • many fantastic internal opportunities for current employees; enjoy the work-life balance (in 35 reviews)


Cons
  • Sad that a health insurance company does not take car of its own employees (in 40 reviews)

  • Work/life balance can be a little hard to maintain (in 17 reviews)

More Highlights

110 Employee Reviews Back to all reviews

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  1.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health Coach  in  Tampa, FL
    Current Employee - Health Coach in Tampa, FL

    I have been working at Humana full-time for more than a year

    Pros

    the benefits are pretty good

    Cons

    The salary could be better

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Run fast unless you like being in an uptight environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent  in  Cleveland, OH
    Current Employee - Insurance Agent in Cleveland, OH

    I have been working at Humana full-time for more than 3 years

    Pros

    Experience
    Free time
    Great 401 k plan

    Cons

    Bad management
    Lack of products
    Low salary
    Unrealistic sales goals

    Advice to ManagementAdvice

    Engage with your staff. Check your attitude. Do some work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 5 people found this helpful  

    after 20+ years of loyalty, ended very badly, left a bad taste in my mouth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriter  in  Green Bay, WI
    Former Employee - Underwriter in Green Bay, WI

    I worked at Humana full-time for more than 10 years

    Pros

    Depending on the Department, can be a positive experience.

    Cons

    Constantly cutting staff and making those left to do more and more (unreasonable). Reward those who are non-genuine and self-serving. Many times extreme favoritism is shown by Management. Beware if you are in Sales or Underwriting. Raises, if you even get one, are very skimpy. They down-size and then in a year post of the same position.

    Advice to ManagementAdvice

    Value to your highest asset (your human capital). Humana used to be a great place to work with GREAT and satisfied associates. Listen to your associates.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Great, if your work is your life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana

    Pros

    The strategic path the company is on holds a lot of promise for future growth and continued stability. Certain areas of the company are more balanced than others, definitely reflecting the leaders and level of leadership there. As it adopts and applies its own strategy of wellbeing to its own behavior, the potential for an improved and better balanced culture may be realized.

    Cons

    The current workload and work expectations are those of a workaholic culture where the priority is on achieving overly unrealistic deadlines at the expense of work/life balance and employee wellbeing. The leadership team at the director level is inconsistent in terms of leadership quality and ability to lead, with promotions based on insider politics and "being liked" over expertise and actual leadership.

    Advice to ManagementAdvice

    Create actual career paths through the organization that align with advancement through roles with expertise and competencies clearly identified. Work to apply the principles of wellbeing and the company's stated values to how work is accomplished. There are a number of examples of cultures that are high-achieving that do not impose workaholism on its leaders or employees.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    A company that talks a good game but fails where it really counts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Sales Agent  in  Tampa, FL
    Former Employee - Telephone Sales Agent in Tampa, FL

    I worked at Humana full-time for more than 3 years

    Pros

    The pay, PTO and company match on the 401k are great

    Cons

    This is aimed at prospective employees that plan to work in direct sales also know as DMO. I was hired, went through many weeks of training and was on the production floor before I ever saw the commission payout document. Many of my fellow trainees asked our trainer and other management employees when we came in contact with them and all refused to discuss commission, in fact the 'C' word was taboo. No one would discuss it.
    Finally it was presented in a contract form and we had to sign it.
    As a telephone sales agent you get $14 per hour and $50 when you sold a Medicare Advantage policy, $25 for dental and $10 for a drug plan.

    As a comparison a field agent get's $450 for a Medicare Advantage plan.

    The selling season runs from 10/15 - 12/7. This is when Medicare allows open enrollment for most Medicare recipients. Humana will hire once per year so they have plenty of agents on the phones at that time. The rest of the year only about 20% of the agents take inbound calls, the rest are place on outbound cold calling.

    The outbound calling works with automated dialers that dial from the same tired block of phone numbers. Customers would get calls a couple times per week, because even if they got angry and slammed the phone down, once the dialer finished the block of numbers it would simply redial from the beginning.

    How did you get on inbound while everyone else is cold calling? Well favoritism played the biggest part. They like to say you earn your way into inbound but in reality each team manage submits names from their team in closed door meetings.

    The reps on outbound spend most of the year trying to live on $14-$15 per hour.

    For a health insurance company that tells you all the time they are all about "wellness" their employee health choices are the pits. They offer only high deductible plans that don't pay a dime until you pay out of pocket.

    On top of the impossible task of trying to sell plans while cold calling you catch constant harassment from the team manger because you don't have any sales.

    Our team manger used to take her entire team into a meeting room and tell us all of the great things she was doing for us (donuts, coffee and milk shakes) then she would belittle us and start crying because she wasn't the number one team.

    Advice to ManagementAdvice

    Break out of the call center mode which for some reason makes it nearly impossible to get promoted unless you are a female minority. Most of us would work for any race as long as they are competent and a good leader. There seems to be some unspoken rule at Humana that they have to hit a set target when it comes to promoting minorities. Maybe it's defined in Humana's contract with the Federal government to offer Medicare plans.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Stated Values Doesn't Meet Reality"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Provider Relations  in  Houston, TX
    Former Employee - Provider Relations in Houston, TX

    I worked at Humana full-time for more than 3 years

    Pros

    -Good place to start and build knowledge to take elsewhere.
    -Fast growing industry
    -Pro healthy lifestyle programs
    -401K match very attractive

    Cons

    -Too many hands in the pot. No clear lines of responsibility allows all associates to shirk responsibility, leaving customers with the bill.
    -Poor communication and territorial battles between departments.
    -Unprofessional conduct. VP's openly discuss their right wing politics and religion in public, often using vulgar, offensive, racist, sexist, homophobic language.
    -Employee training...you're on your own.
    -Terrible Health Insurance coverage.
    -Good Ole Boy system. Management positions go to those with highest level of incompetence.
    -IT stuck in the last century. Duplication of databases means duplication of work..designed to build independent department kingdoms.
    -Sales goals unrealistic.
    -Nearly impossible for customers to resolve billing issues resulting in high member turnover.

    Advice to ManagementAdvice

    -Streamline
    -Don't assume..TRAIN!
    -Upgrade IT..Commodore 64 programming is unacceptable today.
    -Hire and promote based on integrity, not on politics.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Too much work for one position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana full-time

    Pros

    Some work at home flexibility

    Cons

    long hours, 2% annual raises

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Good company, bad management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telesales  in  Miramar, FL
    Former Employee - Telesales in Miramar, FL

    I worked at Humana full-time for more than a year

    Pros

    Good benefits and good salary.

    Cons

    Some supervisors were very young, immature, and unprofessional.

    Advice to ManagementAdvice

    Supervisors were playing favorites and did not give a good example.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Too much clerical work for nurses

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nurse Liaison  in  Miramar, FL
    Current Employee - Nurse Liaison in Miramar, FL

    I have been working at Humana full-time for more than 3 years

    Pros

    PTO time is very good

    Cons

    Unable to complete work in a normal work day, they just keep adding more with no concept of how long it will take. I can no longer feel any sense of accomplishment

    Advice to ManagementAdvice

    Try to complete work of employee in work day and get a better understanding of all the processes, and how they take time away from doing anything meaningful

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Humana has grown larger and quality of care and of communication needed for a good work environment has suffered.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Humana for more than a year

    Pros

    Larger company can offer room for growth.

    Some good staff to work with, learn from and get to know.

    Cons

    They are so big that communication within the company becomes difficult.

    The structure is set too big across the country. This leads to too much red tape, which waste time and to decisions being made by higher ups who do not fully understand all segments. That then leads to poor decision making.

    Benefits cost employees more than average in other health plans.

    The different health plans/companies acquired would be managed better if they were managed separately. They reassign acquired company functions to existing staff, who are unfamiliar with the plans. Naturally the staff is unable to produce 5 star work, because they are unprepared and overloaded with work. This is unfair to the employees and unfair to consumers. Everyone suffers.

    They only offer their own "Humana" health insurance to their employees, which is costly compared to other good commercial plans in the healthcare market. And, if you opt out, they force you to pay a penalty. Society would think that a health plan would be more considerate in this benefit, most of all.

    Humana is a private plan, so making a profit is priority, not the employee or the consumer.

    Advice to ManagementAdvice

    Improve communication spectrum within the company.

    When you acquire a company, it is in your benefit to keep the staff you acquired which you identify and tell are some of the best you have seen. If they are good, they will help you maintain the quality and know how to adapt to some changes.

    Why praise acquired staff and then lay them off? That's just wrong and immoral.

    Improve your customer service. I worked for the plan and would call for my own parent for assistance and the customer service staff generally do not know basic Medicare benefit guidelines, do not know the appeal process or how to explain it correctly, do know what what to do when told member is "Out of Area" and needs an approval to see a doctor. If they don't know how to address a request, they should seek help from leadership and call the member back. Instead, they simply say "I'm sorry I cannot help you". That is unacceptable. I was forced to call 1-800-MEDICARE to get help.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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