Humana Reviews

Updated July 16, 2015
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158 Employee Reviews

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  1. Admin

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Humana full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Flexible hours work from home opportunities

    Cons

    Poor leadership and little support.

    Advice to Management

    Get better management


  2. project manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY

    I have been working at Humana full-time (More than 10 years)

    Pros

    Able to work independently. People really want to do the right thing for the customer and make sure the are receiving the benifites and services they need

    Cons

    Individuals are not willing to take ownership of task. competing priorities and limited resources make it difficult to deliver on time. Mentoring and career guidance is exteremly limited.

    Advice to Management

    you have a lot of great people with a wealth of knowledge that you are not taking


  3. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good people - seems to be a stable company to work for over the long term

    Cons

    low salary - would prefer to have a higher starting salary - beginning salaries low.

    Advice to Management

    listen to employees when they are trying to highlight an issue within their department/company


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  5. Out of touch upper management at NSO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business in Middleton, WI
    Current Employee - Small Business in Middleton, WI

    I have been working at Humana full-time

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    The RE/ISE associates are fantastic to work with...each bringing a different approach to the same job. The RE/ISE managers are good leaders when they are allowed to "manage" their teams and not on countless phone meetings or have stuff pawned off on them from top 3. The wellness aspect of Humana is second to none!!

    Cons

    Top directors sit in their office all day and delegate duties to their managers. Besides counting phone calls, 99% of employees have no idea what they do all day besides micromanage the employees. Phone call requirements are beyond outdated in a company that promotes technology based apps.....all except the NSO...gotta continue to make worthless calls to make quota. Top 3 managers are protected by the "Boys Club" network with upper level management in Green Bay and Louisville. Call volumes are celebrated more than productive sales....SAD.

    Advice to Management

    Come to grips with updated communications that our agents want. Let the ISE/RE managers manage their teams and leave your office once in awhile and look like you are doing something. Quit constantly harping on call volumes.


  6. Helpful (9)

    Humana is a dollar driven company that succeeds on the backs of their employees and members.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager (RN)
    Former Employee - Case Manager (RN)

    I worked at Humana full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Work from Home advantage was the best benefit of working for this company, and the ability to work while exploring different regions of the country.

    Cons

    Management style is top heavy, earning high salaries, and raises which are not passed down the line to the employees. There is no cost of living or annual raises, and little recognition for a job well done. Their Customer Service needs a vast overhaul - very frustrating for the members - but these concerns are not addressed. Directives from the Company are unrealistic, and are constantly changing. Their focus is on growth of the company by leaps and bounds, but do not hire/support the Teams that are required to fulfill these goals - hence, more and more work/expectations are piled on the workers, with no end in sight and no financial rewards for meeting these expectations. Additionally - the computer programs being used often fail causing loss of work time, but all work expectations remain. It is expected that the employee will work 50-60+ hours per week, including weekends to "meet business needs". This results in high level of stress and burnout - and less member interaction to meet quotas.

    Advice to Management

    Start rewarding your employees, start listening to their suggestions and act on these suggestions! Reward your employees with advancement opportunities within the company - stop placing barriers!


  7. Helpful (1)

    Humana

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Humana

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great teams - knowledgeable 'can do' attitudes; desire to learn and perform high level work.

    Cons

    Senior/Executive leadership - plays favorites


  8. From a software development perspective, Humana has significant technical debt and self-imposed regulatory impediments.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Deep pockets and strong growth Caring, progressive atmosphere Strong leadership

    Cons

    Innovation at Humana is next to impossible, due to backwards security policies Everything IT related moves very slowly The health benefits are not right for everyone, they are high-deductible plans which are not well understood by providers in the Boston area

    Advice to Management

    IT does not have to be a monolithic, monstrous entity with a one-size fits all security policy. Think about utilizing smaller agile IT units and apply appropriate security policies for each.


  9. Helpful (2)

    Not worth putting your heart into but it might be worth the paycheck for you.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Consultant in Louisville, KY
    Former Employee - Applications Consultant in Louisville, KY

    I worked at Humana

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The kitchen in the cooperate tower has great healthy food at a great price. The gym memberships are also a great value if you use them. It's a decent job if you don't value your life or what you do for a living.

    Cons

    It seemed to me that most people working at Humana spent 80% of their day covering their rear end and 20% working. It was amazing the lengths people went to in order to not be responsible for anything. And as such, if you needed help from any other department at Humana, it was like pulling teeth to get it done. A couple times while I was there I asked another team to do something and heard back a year and a half later when it started showing bad on their automated reports. And a word to the wize... they will try to screw you out of some money in your offer letter. Check the math, it's always wrong.


  10. Helpful (1)

    Not making the actual pay rate that I'm supposed to be making according to glass door.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana (More than a year)

    Pros

    Location is fine, I was doing what I had to do.

    Cons

    The constant changes and adding lots of work but no pay match or pay increase.

    Advice to Management

    Increase pay and open up more jobs in area.


  11. Helpful (3)

    Good and bad depending on who you work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY

    I have been working at Humana full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good co-workers, PTO is ok - they do not differentiate between new hires with no experience versus new hires with a lot of experience.

    Cons

    I have had good bosses and bad bosses. The problem with the bad ones is they are usually pre-occupied with other things and you are left twisting in the wind. I do not trust the people I work for currently.

    Advice to Management

    Total transparency regarding personnel. Do not hide things from employees.



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