Humana Reviews

Updated September 19, 2014
Updated September 19, 2014
717 Reviews
3.2
717 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Humana President and CEO Bruce D. Broussard
Bruce D. Broussard
200 Ratings

Review Highlights

Pros
  • work from home opportunities and can grow from within when others leave (in 46 reviews)

  • many fantastic internal opportunities for current employees; enjoy the work-life balance (in 37 reviews)


Cons
  • Work/life balance can be a little hard to maintain (in 21 reviews)

  • Health insurance benefits offered to its own employees could be definitely better (in 40 reviews)

More Highlights

109 Employee Reviews Back to all reviews

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  1.  

    Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TeleSale Miramar (Direct Market Sales, Phone)  in  Miramar, FL
    Former Employee - TeleSale Miramar (Direct Market Sales, Phone) in Miramar, FL

    I worked at Humana full-time for more than 3 years

    Pros

    Decent salary, good people to work with, good opportunities for overtime when busy. Good company if you just want to settle.

    Cons

    No room for advancement. Unfair way of distributing leads to employees. Horrible benefits with very high deductibles. Management are a bunch of idiots who are reactive rather than proactive who only look good because of driven employees.

    Advice to ManagementAdvice

    Consider replacing yourselves with competent people who know what to do that will foster an atmosphere of success that will be shared with all employees.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Underwhelmed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Analyst  in  Louisville, KY
    Current Employee - Operations Analyst in Louisville, KY

    I have been working at Humana full-time for more than 5 years

    Pros

    Flexible work schedules. Very generous 401k matching program. Generous PTO

    Cons

    Does not pay what you are worth unless they recruited you from a top business school. They do not invest in their employees' career development like they claim to.

    Advice to ManagementAdvice

    Loosen the purse strings a bit. Pay people what they are worth. Everyone is replaceable but it costs 10 times more to bring in someone new than it does to keep your current employees. When talking about career development actually follow through - yes, it is ultimately the employee's responsibility however leadership has to allow them the opportunity for development.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    It would have been a good place to work if the place had good leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at Humana full-time

    Pros

    Great benefits, great pay and friendly employees.

    Cons

    The Director made the working environment very challenging.

    Advice to ManagementAdvice

    Please replace upper management

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  5. 1 person found this helpful  

    Good Company if you know who to be "in" with else you will work hard and be tossed when you are no longer needed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana for more than 8 years

    Pros

    Pay is well for the area

    Cons

    No advancement, disarray among upper management and those in the lower paying jobs

    Advice to ManagementAdvice

    Think about those that are making you that bonus money!

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health Coach  in  Tampa, FL
    Current Employee - Health Coach in Tampa, FL

    I have been working at Humana full-time for more than a year

    Pros

    the benefits are pretty good

    Cons

    The salary could be better

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    after 20+ years of loyalty, ended very badly, left a bad taste in my mouth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriter  in  Green Bay, WI
    Former Employee - Underwriter in Green Bay, WI

    I worked at Humana full-time for more than 10 years

    Pros

    Depending on the Department, can be a positive experience.

    Cons

    Constantly cutting staff and making those left to do more and more (unreasonable). Reward those who are non-genuine and self-serving. Many times extreme favoritism is shown by Management. Beware if you are in Sales or Underwriting. Raises, if you even get one, are very skimpy. They down-size and then in a year post of the same position.

    Advice to ManagementAdvice

    Value to your highest asset (your human capital). Humana used to be a great place to work with GREAT and satisfied associates. Listen to your associates.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Run fast unless you like being in an uptight environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent  in  Cleveland, OH
    Current Employee - Insurance Agent in Cleveland, OH

    I have been working at Humana full-time for more than 3 years

    Pros

    Experience
    Free time
    Great 401 k plan

    Cons

    Bad management
    Lack of products
    Low salary
    Unrealistic sales goals

    Advice to ManagementAdvice

    Engage with your staff. Check your attitude. Do some work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Great, if your work is your life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana

    Pros

    The strategic path the company is on holds a lot of promise for future growth and continued stability. Certain areas of the company are more balanced than others, definitely reflecting the leaders and level of leadership there. As it adopts and applies its own strategy of wellbeing to its own behavior, the potential for an improved and better balanced culture may be realized.

    Cons

    The current workload and work expectations are those of a workaholic culture where the priority is on achieving overly unrealistic deadlines at the expense of work/life balance and employee wellbeing. The leadership team at the director level is inconsistent in terms of leadership quality and ability to lead, with promotions based on insider politics and "being liked" over expertise and actual leadership.

    Advice to ManagementAdvice

    Create actual career paths through the organization that align with advancement through roles with expertise and competencies clearly identified. Work to apply the principles of wellbeing and the company's stated values to how work is accomplished. There are a number of examples of cultures that are high-achieving that do not impose workaholism on its leaders or employees.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    A company that talks a good game but fails where it really counts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Sales Agent  in  Tampa, FL
    Former Employee - Telephone Sales Agent in Tampa, FL

    I worked at Humana full-time for more than 3 years

    Pros

    The pay, PTO and company match on the 401k are great

    Cons

    This is aimed at prospective employees that plan to work in direct sales also know as DMO. I was hired, went through many weeks of training and was on the production floor before I ever saw the commission payout document. Many of my fellow trainees asked our trainer and other management employees when we came in contact with them and all refused to discuss commission, in fact the 'C' word was taboo. No one would discuss it.
    Finally it was presented in a contract form and we had to sign it.
    As a telephone sales agent you get $14 per hour and $50 when you sold a Medicare Advantage policy, $25 for dental and $10 for a drug plan.

    As a comparison a field agent get's $450 for a Medicare Advantage plan.

    The selling season runs from 10/15 - 12/7. This is when Medicare allows open enrollment for most Medicare recipients. Humana will hire once per year so they have plenty of agents on the phones at that time. The rest of the year only about 20% of the agents take inbound calls, the rest are place on outbound cold calling.

    The outbound calling works with automated dialers that dial from the same tired block of phone numbers. Customers would get calls a couple times per week, because even if they got angry and slammed the phone down, once the dialer finished the block of numbers it would simply redial from the beginning.

    How did you get on inbound while everyone else is cold calling? Well favoritism played the biggest part. They like to say you earn your way into inbound but in reality each team manage submits names from their team in closed door meetings.

    The reps on outbound spend most of the year trying to live on $14-$15 per hour.

    For a health insurance company that tells you all the time they are all about "wellness" their employee health choices are the pits. They offer only high deductible plans that don't pay a dime until you pay out of pocket.

    On top of the impossible task of trying to sell plans while cold calling you catch constant harassment from the team manger because you don't have any sales.

    Our team manger used to take her entire team into a meeting room and tell us all of the great things she was doing for us (donuts, coffee and milk shakes) then she would belittle us and start crying because she wasn't the number one team.

    Advice to ManagementAdvice

    Break out of the call center mode which for some reason makes it nearly impossible to get promoted unless you are a female minority. Most of us would work for any race as long as they are competent and a good leader. There seems to be some unspoken rule at Humana that they have to hit a set target when it comes to promoting minorities. Maybe it's defined in Humana's contract with the Federal government to offer Medicare plans.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Too much work for one position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Humana full-time

    Pros

    Some work at home flexibility

    Cons

    long hours, 2% annual raises

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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