Humana Reviews

Updated April 14, 2015
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134 Employee Reviews

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  1. Helpful (1)

    Less than satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - LI NET Specialist in Louisville, KY
    Former Employee - LI NET Specialist in Louisville, KY

    I worked at Humana full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay is good, time off allowed is ample, 401k matching and vitality programs are excellent.

    Cons

    It may just be the different call center type rolls, but I have honestly never worked for a company that was so accepting of mediocrity, or that allowed such blatant racism within its employee ranks. My fiance still works here and and cannot stand it, she comes home crying every night because someone on her "team" was attacking anything she said and gesturing like they were going to "jump" her because she is not the same color. It is apparent that this is racist behavior because these people act the same way toward all individuals of a certain race, and not toward ANY individuals of their own. The mediocrity is that they allow such trash to work there and not do their jobs correctly causing problems for everyone else who works there. I have never before felt so awkward and alienated as I did working for Humana. It is also very difficult to advance to any supervisory type rolls, many people stay a specialist because people only move up if they have been there for several years (5+) and only if they are lucky at that point.

    Advice to Management

    Treat your employees like people, not numbers, and you will find they are more willing to work their hardest for you.

  2. Helpful (2)

    Claims Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist in Louisville, KY
    Current Employee - Claims Specialist in Louisville, KY

    I have been working at Humana full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free public transportation to and from work.

    Cons

    Middle management is self absorbed and upper management is blind to this fact.
    Favoritism is always chosen over knowledge and skill.
    Management doesn't care about lower level employees.
    They outsource to foreign countries to save a dime.
    They care more about making profit.

    Advice to Management

    Get a clue

  3. Helpful (5)

    Racism and Favoritism @ CarePlus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Coder
    Former Employee - Field Coder

    I worked at Humana full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The benefits are good and start day one. Also they offer great education assistance.

    Cons

    Treat hard working employees like they are dispensable. Do everything in their power to ensure certain people receive raises. Confusing instructions and day to day last minute changes. Managers speak to you unprofessionally. They dont every want you to take time off no matter the reason. Expectations to be perfect are extremely high.

    Advice to Management

    Treat your employees the way you want to be treated. Pay hard working employees what they are worth to stop your high turn over rate. Get rid of the combative atmosphere and the gossiping. Eliminate the favoritism and the need to hire only Latin Americans. This is in reference to the management at CarePlus which is a Humana owned company.

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  5. Helpful (3)

    Would not work for them again.

    Former Employee - HCM in Saint Petersburg, FL
    Former Employee - HCM in Saint Petersburg, FL

    I worked at Humana full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    They have a good message and can be helpful to members

    Cons

    Only about the dollar not the member

    Advice to Management

    Management needs training

  6. Helpful (2)

    Too much drama and politics internally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Processing Specialist in Green Bay, WI
    Former Employee - Claims Processing Specialist in Green Bay, WI

    I worked at Humana full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Cant think of any positives right now I have nothing to report as a positive

    Cons

    If you aren't a butt kisser you do not get anywhere. If supervisor doesn't like you they make your life miserable so that you quit. Unfriendliest bunch of people when you meet them in the hallway. You are invisible and it's almost impossible to get even a hello out of them. When you ask a question it takes forever to get an answer. Benefits are horrible compared to other plans that clients have b

    Advice to Management

    Treat everyone fair. Do not show favoritism. If employees are struggling help them succeed not let them go.

  7. Helpful (2)

    Being Fortune 100 does not make a good employer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial in Louisville, KY
    Current Employee - Commercial in Louisville, KY

    I have been working at Humana full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    This Company offers a good salary and the option to work from home and/or a flex schedule, to most employees.

    Cons

    This company has diminished its ability and/or desire to see beyond the financial bottom line...pushing inventory no matter the outcome, errors, or dissatisfied clients. As a result, the atmosphere, employee commitment and overall focus to provide quality service and a product that is accurate and beneficial across the board, is virtually non-existent...on any level.

    Advice to Management

    Honesty is the best policy. Listen to your seasoned employees and utilize the knowledge they have gained and developed...your employees are no longer vested beyond their paychecks.

  8. Helpful (2)

    Nice facilities and good opportunities to learn, but too many delegators and not enough workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Consultant in Louisville, KY
    Current Employee - Applications Consultant in Louisville, KY

    I have been working at Humana full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Pay, 401k match, flexible work from home, flexible for time off

    Cons

    Immature IT processes, never worked so many unplanned weekend days, insurance coverage is weak, IT teams choose there own SDLC (agile, waterfall, hybrid). There is a ceiling for technical workers - must either move into management or architect position. Too many meetings.

    Advice to Management

    SDLC needs to be standardized across company and enforced. First level IT management needs to be closer to the work with fewer layers between. Emphasis on team building amongst associates within and across teams.

  9. Helpful (7)

    Good for outside coming in....no so much for internal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Advisor in Louisville, KY
    Current Employee - Account Advisor in Louisville, KY

    I have been working at Humana full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Descent hours and work like balance. Wonderful people to work with and steady employment.

    Cons

    You have to fight with HR for raises. Instead of your role being a promotion, they will tell you it's an extention of your current role. By doing this the pay increase if very minimal. Coming in the company externally, you're taken care of. Internally you're not.

    Advice to Management

    Show what our pay grades are. You're told to contact HR, and when you do you're given the run around. I've never worked for a company where I've had to fight in order to get a yearly raise. I've never worked for a company where i don't know my pay grade or salary range either. NOT GOOD!

  10. Helpful (5)

    A Good Hustle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Specialist in Cincinnati, OH
    Former Employee - Customer Care Specialist in Cincinnati, OH

    I worked at Humana full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    medical benefits are ok depending on what plan you choose, decent pay, wellness breaks, nice co-workers, good place work if you looking to pay some bills off or to stack money due to OT opportunity

    Cons

    way too many task for an entry level position, call center=teenage like environment, limited advancement opportunity(beware they hype you up in training), horrible recognition, the worst turn over rate I have ever seen I mean the worst! This is not a good place for "get your foot in the door and move up" you'll be disappointed, favoritism is the name of the game, its not what you know but who you know and you don't have to know a thing!

    Advice to Management

    corporate should engage more with all levels so that the company's values are demonstrated in person instead of by emails, choose/train your leadership better most of them are copy and paste leaders

  11. Helpful (4)

    This was a very disappointing and unrewarding experience.

    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Humana full-time (More than a year)

    Pros

    Pay is good, benefits are ok.

    Cons

    This is a "clique" company; it depends on whether you are accepted in the "jr. high" group or not whether you will survive here.

    Advice to Management

    Discrimination and hostile work environment are illegal and produce a poisonous attitude towards anyone trying to survive.

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