Humana

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Humana Reviews

Updated August 13, 2014
Updated August 13, 2014
703 Reviews

3.2
703 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Humana President and CEO Bruce D. Broussard
Bruce D. Broussard
186 Ratings

Review Highlights

Pros
  • work from home opportunities and can grow from within when others leave (in 41 reviews)

  • many fantastic internal opportunities for current employees; enjoy the work-life balance (in 35 reviews)


Cons
  • Sad that a health insurance company does not take car of its own employees (in 40 reviews)

  • Work/life balance can be a little hard to maintain (in 17 reviews)

More Highlights

109 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services  in  Springdale, OH
    Former Employee - Member Services in Springdale, OH

    Pros

    Some hard techs- good extra benefits (tution reimbursement, on site gym and cafe

    Cons

    Extra long hours- mandatory overtime, gives us pto but hardly allowed to use it. Favoritism is defiantly in place. Management does not understand how mentally exhausting it can be on the phones all day getting yelled at then be talked down to about your metrics. And when you do a great job for months/ years you still don't get assigned additional off the phone work. New hires who do not have nearly as much background in pharmaceuticals nor are even certified and started out at a much higher pay rate. When you go to upper management about issues about you're concerns you are generally given a bs answer then everything is forgotten. When u are given an off the phone task the race card is played and given to another person of different race. Not ALL departments are this risky. Member services is a big dept who often portrays this.

    Advice to ManagementAdvice

    Pay more attention to associates concerns

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Stifling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Tampa, FL
    Former Employee - Sales in Tampa, FL

    Pros

    The pay is better than average in the industry and the overall benefits of the company are also better than the industry standard. The company does have good people working in the rank and file positions.

    Cons

    It is a very stifling company. If you are not part the inside circle your chances of promotion or recognition will be nonexistent. It's a company that does not promote creative thinkers. Eventually, management forces out the inviduals that really could contribute to the organization.

    Advice to ManagementAdvice

    listen to your rank and file employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Job was not what I was told it would be. No apologies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Roswell, GA
    Current Employee - Sales Executive in Roswell, GA

    Pros

    Company is committed to the communities it serves. Excellent 401k match. Competitive salary.

    Cons

    Humana is very clicky and leadership encourages back stabbing and infighting, especially in the small market sales. There is virtually no training or support for new hires. The sales space, the sales goals and the earnings opportunity (all 3) were NOT what was discussed in the interview process. The small market sales department is not an environment for seasoned, tenured professionals. The average associate has been in the workforce about 7 years. It is a very immature environment (throwing food across cubes, loud profanity spoken across cubes, offsite meetings with a lot of alcohol consumption, associates putting other associates on the silent treatment, gossiping, associates excluding others from lunch invites). This is not a traditional outside sales role - you are expected to be in the office 8 -5. It is not unusual for you to be questioned about your comings and goings. The leader literally hangs over your cube and asks you what you sold today - everyday. This was very punative to me as a sales professional with 20 + years of experience. Working mothers have to lie about where they are so they can go to a child's school event. Working from home is very frowned upon. Also, there was not one month that they got my commission check correct. There are a lot of internal meetings. (Def 9 am on Mondays and 8 am on Fridays). One week, I was in 12 scheduled meetings. As an outside sales professional, this kept me from being as productive as possible. In a nutshell, it is a lot of micromanagement, little worklife balance, antiquated IT and commission system, toxic, immature associates, no training, poor benefits and a leader that leads through intimidation and sarcasam.

    Advice to ManagementAdvice

    Humana is still run like it is 1995. Micromanagement, Lack of work/life balance and leaders that bully and intimidate. Those Disney Institute trainings need to be revisited.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    HUMANA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Green Bay, WI
    Former Employee - Analyst in Green Bay, WI

    Pros

    pay not too bad, great health benefits

    Cons

    very clicky place, they do lay off's every five or so years. They let many many people go due to sending jobs overseas. Once they do these lay off"s they rehire at a lower rate.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Humana is stodgy and old fashioned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Human Resources Manager  in  Louisville, KY
    Current Employee - Human Resources Manager in Louisville, KY

    Pros

    Learning opportunities, stable company, smart people. The company is acquiring more providers of health services, and seems genuine in its goals of improving patient quality.

    Cons

    HR is hypocritical: do as I say, not as I do. This extends to their approach to performance reviews to compensation/promotions to policies like work at home. Very smart employees, but many are very arrogant too.

    Advice to ManagementAdvice

    Clean the HR top of the house; update policies to bring the company into the 21st century

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    What a nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Louisville, KY
    Current Employee - Project Manager in Louisville, KY

    Pros

    Great company doing great things for Seniors and provide fantastic benefits for their employees

    Cons

    I have never worked for a company that the is so backstabbing and belittling of people's personalities or capabilities. Unless you are a director or higher; it is a grist mill

    Advice to ManagementAdvice

    Change the the corporate culture. It is a mess

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    better not get pregnant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Disease Management  in  Saint Petersburg, FL
    Former Employee - Disease Management in Saint Petersburg, FL

    Pros

    Great pay, nice bonuses! Team atmosphere was great,no issues with them.

    Cons

    Management fails to be sympathetic in any way to time off and lowered production due to WHATEVER reason. 3rd party insurance they use for STD/FMLA is a hostile scam that doesnt want to pay you and harrasses your Dr.'s even after all info has been given and time off approved. Not worth the drama.

    Advice to ManagementAdvice

    Incorporate WELL BEiNG with your employees instead of making them feel bad for getting sick and losing time. (at a health insurance company no less smh.)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    This is a mentally draining place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst  in  Louisville, KY
    Former Employee - Financial Analyst in Louisville, KY

    Pros

    Great Pay, nice bonuses, good friendships when you find them

    Cons

    Cut throat employees, back stabbing management, non-flexible schedules, unstable environment, parking and long walks to and from garage

    Advice to ManagementAdvice

    Learn to get down on your employees level when it comes to family and personal time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    It's not what you accomplish, but who sees it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Strategic Consultant  in  Louisville, KY
    Current Employee - Strategic Consultant in Louisville, KY

    Pros

    A lot of smart, intelligent people work at Humana.
    Decent health benefits, unless you get sick often or have kids.
    A Centre College bachelor's degree seems to provide some sort of magical pedigree for advancement.
    Mike McCallister is a brilliant CEO, Humana will miss his leadership.

    Cons

    Negotiate a salary with which you'll be satisifed for at least three years, because you won't even smell a raise before then.

    I agree with the observation that Humana is not a Fortune 100 company, but a small Kentucky health-plan that got extraordinarily lucky to stumbling onto a federal program (Medicare Advantage in South Florida) early on, and that the place is run like a Rotary Club -- you can only advance based on personal popularity, regardless of what you've accomplished.

    Calibration seems to only reward only associates in positions who have high visibility -- I've seen star employees with timid directors get passed over for raises that were rewarded to mediocre performers reporting to glad-handing dandies.

    C'mon it's 2012, how come people who never get to leave their cubicles have to wear neckties?

    Advice to ManagementAdvice

    Profits from the Medicare Advantage golden goose (South Florida) won't last forever.

    Doesn't Recommend
    Approves of CEO
  11.  

    My Louisville experience was wonderful, in Atlanta it is a mess.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dunwoody, GA
    Current Employee - Anonymous Employee in Dunwoody, GA

    Pros

    The staff are great to work with. Leadership lacks answers to question and direction for success.

    Cons

    Leadership is horrible. They have poor communication skills. They set goals for staff and don't provide direction on how to reach them. It is a very tense working environment and the turn over is high as a result. No respect is shown to staff.

    Advice to ManagementAdvice

    Treat staff with more respect. They determine the success of the region.

    Doesn't Recommend
    Disapproves of CEO

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