Humana

  www.humana.com
  www.humana.com

Humana Reviews

Updated December 21, 2014
Updated December 21, 2014
801 Reviews
3.1
801 Reviews
Rating Trends

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Humana President and CEO Bruce D. Broussard
Bruce D. Broussard
246 Ratings

Review Highlights

Pros
  • work from home opportunities and can grow from within when others leave (in 52 reviews)

  • many fantastic internal opportunities for current employees; enjoy the work-life balance (in 41 reviews)


Cons
  • The work/life balance could be difficult at times, especially in the department I worked in (in 21 reviews)

  • Health insurance benefits offered to its own employees could be definitely better (in 41 reviews)

More Highlights

120 Employee Reviews Back to all reviews

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  1.  

    Insurance Agent - Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Agent in Phoenix, AZ
    Former Employee - Insurance Agent in Phoenix, AZ

    I worked at Humana full-time (more than 5 years)

    Pros

    Brand recognition, potentially lucrative position. As with any other similar position, potential for upward mobility exists for those so motivated and qualified.

    Cons

    "Potentially lucrative." Opportunities for success at Humana range from minimal to low six figures, but it seems to take a special combination of marginal talent, the right relationships with the right people, and dumb luck to actually make a decent living. Those few honest individuals in management will admit your opportunities to make money are greatly enhanced or severely retarded by arbitrary factors that are out of agents' control, such as the states you are or are not licensed in, whether or not you're bilingual, what hours you work ( which is subject to a ludicrous and repetitively revised shift bid process ), which supervisor you're assigned to and your relationship with them. Also, for the # 2 insurer in the country, the benefits are awful.

    Advice to ManagementAdvice

    Employee engagement is not a management metric, it is a tangible thing affected by the simplest things .... rewarding good people for good performance ... offering EQUAL OPPORTUNITY to all to succeed ... letting a sales agent truly dictate their own earnings. Transparency. Sales agents are motivated by money, why stand by and watch an employee with three months' tenure be fed a steady stream of prospective and actual revenue while the tenured employee spends ten months of the year cold calling the most overmarketed segment of the population?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Leadership and management bogus. HR is a joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Analyst in Phoenix, AZ
    Current Employee - Inventory Analyst in Phoenix, AZ

    I have been working at Humana full-time (more than 8 years)

    Pros

    Great teams (if your supervisor and/or manager are worth anything) and OK discounts through employe programs.

    Cons

    Complaints against management are brushed under the rug. Intimidation, blackmail and threats are a norm. Thieves and liars promoted because they kiss the right parts of the right people.

    Advice to ManagementAdvice

    Quit hiring idiots for management positions when they have never done the job! Take employe complaints against leadership more seriously. Without us "grunts" you wolf have no jobs or $ 100k+ salaries. Treat us with respect!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Humana Response

    Aug 2, 2013Project Manager: Social Media

    Thank you for your open, honest feedback. We take these reviews seriously, and will be working to remedy the opportunities that you have outlined above. Thank you for your service to Humana.

  3.  

    Managed by headline of the day!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Nashville, TN
    Current Employee - Sales Representative in Nashville, TN

    I have been working at Humana full-time (more than 8 years)

    Pros

    Plenty of chances to increase knowledge of crisis management
    servicing clients plans.

    Never fall behind on the new fads (Go green, Healthy life-alcohol consumption omitted:))

    Cons

    Really has lost touch with what made for four years of record growth.
    Defensive cost management instead of pro growth management.
    Starting to make the same mistakes as the majority of insurance companies have.
    Pitiful an gut wrinching for us who built Bobs in the treches.

    Advice to ManagementAdvice

    Get your head out of rears. PC crap is making you look silly.
    Get to selling and backing up your product instead of spending time trying not to pay out claims
    . PS . Micro moniter yourselves I am to busy producing business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Humana Response

    Jul 23, 2013Project Manager: Social Media

    We appreciate your open and honest reivew, and we will take these notes under further review to see if there are opportunities to grow ourselves from this.

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  5. 1 person found this helpful  

    Too big to care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Humana full-time (more than an year)

    Pros

    They have decent coverage for their employees and good PTO plan

    Cons

    The upper hand doesnt have a clue what is to work a typical day in the trenches with the troops. They are coming up with new programs and incentivities and when we speak up to say they arent working no one listens or cares. I dont think upper management has ever spent a day answering the phones or even listening.

    Advice to ManagementAdvice

    Listen to the people that work at your centers and what they are saying

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Health insurance benefit is ironically among the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Process Manager in Louisville, KY
    Current Employee - Process Manager in Louisville, KY

    I have been working at Humana full-time (more than 3 years)

    Pros

    401(k) benefit seems generous. Good cultures and work environments exist in some departments (mostly operations and IT). Location in downtown Louisville is nice.

    Cons

    Employee health insurance benefit is an insult and is loaded with additional fees and administrative requirements. Salaries are well below comparable organizations. IT is a step or two behind other Fortune 500 companies (we just stopped using Lotus Notes last year, and blackberries remain the norm). Many departments are very political (favoritism and lack of transparency in hiring) and many managers are very traditional (e.g., requirement to wear suits to the office, "face time" expected -- even for employees who could otherwise work remotely). Diversity is practically non-existent (think old, white guys with little creativity).

    Advice to ManagementAdvice

    Stop telling employees how to vote and stop unwanted solicitations for PAC donations

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Shady

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Humana full-time

    Pros

    Having a job in this economy is good I guess.

    Cons

    Where do I start...shady co-workers. Smile in your face and talk behind your back and try to get you fired. Common at most jobs but Humana takes the cake. Management looks busy doing nothing. They shift blame for what ever process isn't working to the workers. Raises are very poor.

    Advice to ManagementAdvice

    Help with employee development more instead of hindering growth.

  8. 2 people found this helpful  

    Bullying doesn't end after high school, especially if you work at Humana.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Process Consultant in Louisville, KY
    Former Employee - Process Consultant in Louisville, KY

    I worked at Humana full-time (more than 5 years)

    Pros

    Working for Humana provides a full range of opportunities for career growth. They offer great self training tools, and learning programs across the organization.

    Cons

    There is no support for employees when they are experiencing difficulties with their leaders. Humana doesn't believe in the concept of workplace bullying so if you are having that problem with your leader there is no support.

    Advice to ManagementAdvice

    Make sure that your expectations are clear to your team on how, what, and when you expect from them. If your not an "open door" policy type of leader, don't pretend to be.

    Doesn't Recommend
    No opinion of CEO
  9. 3 people found this helpful  

    Numbers...Numbers...Numbers.... at expense of Quality. More interested in perception of quality than actual quality.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Specialist in Saint Petersburg, FL
    Former Employee - Quality Assurance Specialist in Saint Petersburg, FL

    I worked at Humana full-time (more than an year)

    Pros

    PTO, flexible schedule, advancement, work at home

    Cons

    Incompetent management, manage by #'s and intimidation.

    Advice to ManagementAdvice

    Wake up,

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Clinical Quality Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Quality Consultant in Chicago, IL
    Current Employee - Clinical Quality Consultant in Chicago, IL

    I have been working at Humana full-time (more than an year)

    Pros

    I had great Providers I worked with

    Cons

    Humana supports bullying tactics by upper management. 4 staff in the Great Lakes Region tried to transfer and our director found a way to sabotage the transfer. Turn over Rate in our Region was huge and no one left because of the work it was always about our Director. In one year we have lost over 7 employees and this is expectable to HR

    Advice to ManagementAdvice

    Listen to and read the numerous complaints that have been filed with HR regarding the Quality Director in the Great Lakes Region. There have been multiple complaints made about being Sabotaged, Bullied and treated unprofessionally NOT in the Perfect Service Way

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Terrible in Chicago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Specialist in Chicago, IL
    Former Employee - Clinical Specialist in Chicago, IL

    I worked at Humana full-time (more than 3 years)

    Pros

    Decent pay,, other areas may be better like Florida and Louisville so I do know satisfaction better in other regions, nice corporate communications. Humana vitality nice

    Cons

    Terrible insurance, revolving door, poor managers, don't care about workers, actually lie and bully, worst people performance get promoted. If you want to have an ulcer and be thrown under bus then this is your place!!

    Advice to ManagementAdvice

    Look at this place especially areas with high turnover. Corporate needs to come and talk to worker bees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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