Humana Reviews

Updated September 7, 2014
Updated September 7, 2014
713 Reviews
3.2
713 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Humana President and CEO Bruce D. Broussard
Bruce D. Broussard
199 Ratings

Review Highlights

Pros
  • work from home opportunities and can grow from within when others leave (in 41 reviews)

  • many fantastic internal opportunities for current employees; enjoy the work-life balance (in 35 reviews)


Cons
  • Sad that a health insurance company does not take car of its own employees (in 40 reviews)

  • Work/life balance can be a little hard to maintain (in 17 reviews)

More Highlights

108 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Gain some experience and move on!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Contractor  in  Chicago, IL
    Former Employee - Network Contractor in Chicago, IL

    I worked at Humana full-time for more than 5 years

    Pros

    Excellent and loyal employees, very hard working worker bees. I worked to gain valuable experience which I recieved.

    Cons

    Worse management team I've ever worked with in 20 years. Little to no recognition for employees, interested in profits and CYA. Always threatened by employees who are more educated and knowledgable.

    Advice to ManagementAdvice

    Listen to the employees, they are smart and know what they are doing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    RUN while you can!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Provider Contractor  in  Chicago, IL
    Former Employee - Provider Contractor in Chicago, IL

    I worked at Humana full-time

    Pros

    The peer team members are great

    Cons

    Certain Senior (the seasoned) management has the mob mentality! They spend hours in one office gossiping and character assination of their subordinates. They travel together for strength and intimidation. They are so unprofessional and it resembles a high school mentality.

    Advice to ManagementAdvice

    Senior Management should be trained on how to respect and POSITIVELY lead their subordinates. Rather than management by fire!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Don't Believe Everything You Hear or See

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at Humana full-time for more than 3 years

    Pros

    Benefits and pay where good for a contact center.

    Cons

    Politics in the office keep alot of well qualified individuals from moving up in the company.

    Advice to ManagementAdvice

    Get rid of your middle managers who don't take care of their employees

    Doesn't Recommend
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  5. 1 person found this helpful  

    Not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services  in  Springdale, OH
    Former Employee - Member Services in Springdale, OH

    I worked at Humana full-time for more than 3 years

    Pros

    Some hard techs- good extra benefits (tution reimbursement, on site gym and cafe

    Cons

    Extra long hours- mandatory overtime, gives us pto but hardly allowed to use it. Favoritism is defiantly in place. Management does not understand how mentally exhausting it can be on the phones all day getting yelled at then be talked down to about your metrics. And when you do a great job for months/ years you still don't get assigned additional off the phone work. New hires who do not have nearly as much background in pharmaceuticals nor are even certified and started out at a much higher pay rate. When you go to upper management about issues about you're concerns you are generally given a bs answer then everything is forgotten. When u are given an off the phone task the race card is played and given to another person of different race. Not ALL departments are this risky. Member services is a big dept who often portrays this.

    Advice to ManagementAdvice

    Pay more attention to associates concerns

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Big let down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Grievence and Appeals  in  Louisville, KY
    Former Employee - Grievence and Appeals in Louisville, KY

    I worked at Humana full-time for more than a year

    Pros

    Decent pay starting out but over time it becomes restricted. Worked with some good management members directly. Work/Life balance was decent, benefits were okay. They have good intentions and processes, but not everyone follows them.

    Cons

    Biggest downside is if you are not in the "in crowd" or good friends with people in power positions it is very difficult to get a promotion. Promotions tend to be more about who you know rather than what you know. Saw many people promoted to positions that they were not qualified for (small things like using microsoft excel, knowing the processes, familiarity with the systems, etc). The communication between cross-functional teams is very poor, almost non-existent. Hard to do you work when changes are made and not shared with other areas affected by the change. Leadership can be spiteful, almost to the point of a witch hunt. Personally felt attacked on numerous occasions when bringing concerns to management and then being told that you are not a team player. No mentor programs or anything to help associates gain knowledge in other areas they may want to move to in their career. Moving freeze that is in place for 6 months at a time really kills morale.

    Advice to ManagementAdvice

    Improve communication between cross-functional teams. Medicare industry is volatile and policies are constantly changing. Changes need to be relayed immediately instead taking "we will take care of it the next day and figure it out then" method. Provide a mentor program or career coaching. Do away with the moving freeze.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Stifling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Tampa, FL
    Former Employee - Sales in Tampa, FL

    I worked at Humana full-time for more than 8 years

    Pros

    The pay is better than average in the industry and the overall benefits of the company are also better than the industry standard. The company does have good people working in the rank and file positions.

    Cons

    It is a very stifling company. If you are not part the inside circle your chances of promotion or recognition will be nonexistent. It's a company that does not promote creative thinkers. Eventually, management forces out the inviduals that really could contribute to the organization.

    Advice to ManagementAdvice

    listen to your rank and file employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Job was not what I was told it would be. No apologies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Roswell, GA
    Current Employee - Sales Executive in Roswell, GA

    I have been working at Humana full-time for less than a year

    Pros

    Company is committed to the communities it serves. Excellent 401k match. Competitive salary.

    Cons

    Humana is very clicky and leadership encourages back stabbing and infighting, especially in the small market sales. There is virtually no training or support for new hires. The sales space, the sales goals and the earnings opportunity (all 3) were NOT what was discussed in the interview process. The small market sales department is not an environment for seasoned, tenured professionals. The average associate has been in the workforce about 7 years. It is a very immature environment (throwing food across cubes, loud profanity spoken across cubes, offsite meetings with a lot of alcohol consumption, associates putting other associates on the silent treatment, gossiping, associates excluding others from lunch invites). This is not a traditional outside sales role - you are expected to be in the office 8 -5. It is not unusual for you to be questioned about your comings and goings. The leader literally hangs over your cube and asks you what you sold today - everyday. This was very punative to me as a sales professional with 20 + years of experience. Working mothers have to lie about where they are so they can go to a child's school event. Working from home is very frowned upon. Also, there was not one month that they got my commission check correct. There are a lot of internal meetings. (Def 9 am on Mondays and 8 am on Fridays). One week, I was in 12 scheduled meetings. As an outside sales professional, this kept me from being as productive as possible. In a nutshell, it is a lot of micromanagement, little worklife balance, antiquated IT and commission system, toxic, immature associates, no training, poor benefits and a leader that leads through intimidation and sarcasam.

    Advice to ManagementAdvice

    Humana is still run like it is 1995. Micromanagement, Lack of work/life balance and leaders that bully and intimidate. Those Disney Institute trainings need to be revisited.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    HUMANA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Green Bay, WI
    Former Employee - Analyst in Green Bay, WI

    I worked at Humana full-time

    Pros

    pay not too bad, great health benefits

    Cons

    very clicky place, they do lay off's every five or so years. They let many many people go due to sending jobs overseas. Once they do these lay off"s they rehire at a lower rate.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    What a nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Louisville, KY
    Current Employee - Project Manager in Louisville, KY

    I have been working at Humana full-time for less than a year

    Pros

    Great company doing great things for Seniors and provide fantastic benefits for their employees

    Cons

    I have never worked for a company that the is so backstabbing and belittling of people's personalities or capabilities. Unless you are a director or higher; it is a grist mill

    Advice to ManagementAdvice

    Change the the corporate culture. It is a mess

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Humana is stodgy and old fashioned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Human Resources Manager  in  Louisville, KY
    Current Employee - Human Resources Manager in Louisville, KY

    I have been working at Humana full-time for more than 8 years

    Pros

    Learning opportunities, stable company, smart people. The company is acquiring more providers of health services, and seems genuine in its goals of improving patient quality.

    Cons

    HR is hypocritical: do as I say, not as I do. This extends to their approach to performance reviews to compensation/promotions to policies like work at home. Very smart employees, but many are very arrogant too.

    Advice to ManagementAdvice

    Clean the HR top of the house; update policies to bring the company into the 21st century

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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