Hyatt Reviews

Updated June 25, 2015
97 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
2.0
Rating Trends
Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
13 Ratings

Pros
  • From the great benefits to the investment on professional growth of their associates Hyatt values their most important asset:it's employees (in 43 reviews)

  • Free Hotel rooms throughout the company and good benefits (in 31 reviews)

Cons
  • Managers are not considerate of work life balance (in 30 reviews)

  • Hospitality industry is hard long hours (in 51 reviews)

More Pros and Cons

97 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Part time Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Banquets Server in Stevenson Ranch, CA
    Former Employee - Call Banquets Server in Stevenson Ranch, CA

    I worked at Hyatt (More than 8 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Employee discounts at other hotels...variety of schedules, great co-workers

    Cons

    Horrible managers, incompetent. Most staff overweight and unhealthy. Long hours, low pay, and managers play favorites


  2. hyatt place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Positive Outlook
    Positive Outlook

    Pros

    Great people on team. Enjoyed.

    Cons

    Management was not the greatest to work with at my location.


  3. Massage Therapist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Hyatt part-time (More than a year)

    Pros

    Clean work environment, lunch buffet provided, nice coworkers and good products to use. The managers were very nice as well but not well suited to their positions.

    Cons

    Constant change in management. Management was eventually run by nice well meaning hairdressers who don't know what massage therapist need or even how to schedule with proper prep time. I was injured on that job due to this problem and once they found out I needed surgery I was let go.

    Advice to Management

    When hiring any manager that person should have first hand knowledge of every persons' job for which they are responsible. You shouldn't hire a contruction worker to manage a restuarant or vice versa. And you should stand behind people who get hurt because of faulty equipment. At least offer them a different job until they are healed. I was a great employee.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Corporate ......

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Technical in Chicago, IL
    Former Contractor - Technical in Chicago, IL

    I worked at Hyatt as a contractor (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay and increases were good at first when the Oakbrook Terrace office was open. The commute was ok. Met some really good folks/people.

    Cons

    After the Oakbrook Terrace office closed, everyone either scattered (again) for a new job or drudged downtown. Working numerous positions for the price of one. The manager that left during the staffing firm transition found his way back in to the Hyatt account as an analyst and then back into his manager role shortly after. Politics, politics, politics ..... enough said. Unless you are in the "Click", don't expect to be treated well or have a favorable review. Don't expect to be hired in off of contract or promoted to the next level unless you know someone higher up or you are apart of the "Year Up" group which seems to have a foot hold on the Level 3 support team.

    Advice to Management

    Keep the good things coming. Tell the director(s) to get out of their one operating system world and be more flexible with other operating systems and not to criticize others unless they are up to being criticized themselves.


  6. Franchise not Corporate location

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pennsylvania in Pittsburgh, PA
    Current Employee - Pennsylvania in Pittsburgh, PA

    I have been working at Hyatt full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Flexible schedule; proximity; business customers; discounts

    Cons

    High turnover; immaturity at every level; housekeeping; salary; raises; no opportunities for advancement

    Advice to Management

    Don't be so deceptive and aloof


  7. Depending on department could be good or bad.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Former Employee - Anonymous Employee in Saint Petersburg, FL

    I worked at Hyatt full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Most in upper management care about line level employees (some dont), depending on department, make sure you go into your interview prepared to do digging and asking a LOT of questions.

    Middle management is great 95% of the time - and they really do care. HR tries their best to make working there bearable.

    Somewhat flexible dresscode (jeans day everyday!)

    Cons

    Make sure you know what you are worth (market salary) before you go into the interview. Some departments will pay very low, some will pay market, depending how much pull upper management has in that department.

    Getting what you need from IT is like pulling teeth, the company is super-stingy so don't expect more than 2% raise any year no matter how much money the company makes.

    Its a very political atmosphere, lots of backstabbing, you will feel like you are on an endless episode of "House of Cards". Serious lack of ethics on the part of upper management.

    Everyone is overworked. You will be too.

    Advice to Management

    1. Step up and buck the new owners. Give every employee what they are worth.
    2. Expand staff
    3. Better communication to line staff
    4. More responsive IT Department.


  8. Physically easy, mentally draining.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Specialist in Omaha, NE
    Current Employee - Guest Service Specialist in Omaha, NE

    I have been working at Hyatt part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    No physical work is required. The call center environment is very well kept and the computers, while a tad dated, still perform the multitasking needed fairly well. Building IT is always on top of tickets.

    Cons

    The only consistent aspect of the job is regular policy changes. Pay, benefits, work load, and consumer-facing policy changes occur far too much for comfort. Misinformation/mistakes produced by colleagues creates more work for everyone and the few problem colleagues are never forced out. The good ones leave, the bad ones stay.

    Advice to Management

    If your only goal is to provide native English speaking CS reps, keep at it. If you want to have a shred of consistent service and happy phone reps that don't have high turnover, find a way to squeeze out the few bad reps making life difficult for everyone (or get serious about improving them). I've never heard of an employee getting let go for being consistently incompetent.

    Compensate the good (knowledgeable, helpful) reps by paying them better so they'll stay.


  9. Security

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time

    Pros

    I got to live in Lake Tahoe for a summer, As far as the job none really. I left immediately after my seasonal contract expired.

    Cons

    Boring, lots of standing around doing nothing and dealing with "guests" gets old quickly. Most of the stuff I had to deal with was caused because of upper management tasked us with enforcing policies that were overbearing and impossible to enforce.

    Advice to Management

    NONE! NONE! NONE! NONE! NONE! NONE! NONE! NONE! NONE! NONE! NONE! NONE!NONE! NONE! NONE! NONE! NONE! NONE!NONE! NONE! NONE! NONE! NONE! NONE!


  10. It's bittersweet

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gallery Host in Plantation, FL
    Current Employee - Gallery Host in Plantation, FL

    I have been working at Hyatt full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great place to start if you're having trouble finding a career after college. And it's pretty close to my house

    Cons

    The pay sucks and they promote from within based on the years, not based on performance or qualifications. Managers never stay. This place is a joke

    Advice to Management

    Give people the opportunity to advance if you see they really want it and are willing to work for it. Don't play favorites because someone has been there a little longer than another person


  11. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Austin, TX
    Former Employee - Sales Manager in Austin, TX

    I worked at Hyatt full-time (More than a year)

    Pros

    I enjoyed the company's great comp room policy. I felt I had a decent salary. The hardest thing to walk away from were my great colleagues and I miss them dearly.

    Cons

    My experience with my upper level management was extremely poor. Our General Manager has been with the company so long that apparently no one cares how he/she is treating people below them and managing with a style of instilling fear into his/her employees. This individual ruined my experience working for Hyatt. I watched the GM target people that he/she wanted to get out and they successfully knocked them off the list. It felt like a matter of time before everyone on the list was fired. So I removed myself and found a fabulous career working for another company! Hallelujah!

    Advice to Management

    Evaluate who you have working for you in the highest levels on property as they have a great impact on the employees in the building. Watch out; the experiences they're shaping for their employees might be detrimental to how employees feel about the company and how hard they're working for the company. Employees can sense disingenuous leaders and in this case, I left the company based on that leader's style and insensitive nature.



Showing 97 of 931 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.