Hyatt

  www.hyatt.com
  www.hyatt.com

Hyatt Reviews

Updated October 3, 2014
Updated October 3, 2014
655 Reviews
3.8
655 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
212 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 42 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 29 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 29 reviews)

  • Extremely long hours hours for a handful of positions (in 49 reviews)

More Highlights

74 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Ugh, not a good job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gallery Host in Dublin, OH
    Current Employee - Gallery Host in Dublin, OH

    I have been working at Hyatt full-time (more than an year)

    Pros

    I liked getting to know the regular guests. I'm only typing this so I can creep on salaries for jobs I might be interested in.

    Cons

    You work horrible hours. If you work until 11pm they will schedule you to work at 6am. Management doesn't care about their employees... it's all about their bonuses.

    Advice to ManagementAdvice

    Take care of the little people! We run your business...

  2.  

    So much potential...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Server in Philadelphia, PA
    Current Employee - Restaurant Server in Philadelphia, PA

    I have been working at Hyatt full-time (more than 3 years)

    Pros

    Benefits are ok, especially the 12 free rooms around the world per year.
    Good hourly rates. Great tuition reimbursement.

    Cons

    Work-life balance is a foreign concept for Hyatt. There is little or non-existent room for growth even if you seek out the opportunities and follow the right channels. The do not strive to help their workers improve themselves. Conflict-resolution mechanisms are not in place.

    Advice to ManagementAdvice

    Please listen to your employees and follow up if someone brings an important issue to your attention. I believe in Hyatt's mission but it is not enforced in the day to day practices.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Recreation Department Not For Everybody

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rec Attendant in Bonita Springs, FL
    Former Employee - Rec Attendant in Bonita Springs, FL

    I worked at Hyatt full-time (less than an year)

    Pros

    Decent benefits, free breakfast, lunch, & dinner. Starts off with a wonderful orientation program giving you a warm a fuzzy feeling about Hyatt and how everybody is family. Orientation programs are really informative. Great employees in other departments.

    Cons

    The problem is, what is preached in orientation isn't always practiced in reality. Mutual respect and honesty is lacking within the Rec Department @ Bonita Springs. Plenty of backstabbing, he said/she said behavior.

    Great place work if you enjoy standing around, looking pretty, and talk about your fellow coworkers, managers, and even the guests behind their backs.

    Pay is $9.75/hr After 90 days you jump up $.25/hr. Not hardly enough for the amount of work to do.

    Open door policy: Don't believe a word of it. If anyone who says their door is open, run - and fast!

    Schedule is different than most would be accustom to. There is no overtime if you exceed 8 hours per day. You will be worked 10 to 11 hours at times. Overtime shows up if you exceed 80 hours per pay period and the Rec Mgr is very aware of that fact. Plan on be release to go home some days if you are close to the 80 hour mark. Weekends off are few and far between.

    Advice to ManagementAdvice

    Really need to look into this department instead of thinking everything status quo. Rec department cannot keep people and there is a reason for it

    Doesn't Recommend
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    good to be guest but not employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Events in Chicago, IL
    Former Employee - Events in Chicago, IL

    I worked at Hyatt full-time (less than an year)

    Pros

    large company, professional colleagues, a wide range of guests

    Cons

    very long hours, politics, bureaucracy

    Advice to ManagementAdvice

    culture should not measure productivity and efficiency of staff by how many hours they have worked

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Hyatt Response

    May 30, 2014VP Talent Management

    We are sorry you did not have a good experience with us. It is our associates that ultimately take care of our guests and differentiate us from our competitors. Our goal is to provide an employee ... More

  6. 1 person found this helpful  

    Backstabbing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at Hyatt full-time (more than 5 years)

    Pros

    The comp rooms were nice when you could get them or take time off.

    Cons

    No loyalty whatsoever. Constant demands and stress on performance. Worked for this company for over 7 years and exceeded goals 6 of 7 years - then boom. Fired for performance and replaced my a younger inexperienced employee for half the salary.

    Advice to ManagementAdvice

    As much as you preach how you value your employees, live it. When times get tough for all businesses, stand by the employees that have given you loyalty for years and help them.

    Doesn't Recommend

    Hyatt Response

    May 26, 2014Director of Recruiting

    Thank you for taking the time to write a review and provide the feedback. We are sorry that you feel the loyalty to you was not presented at the time of your departure. If you would like to ... More

  7.  

    Prepare to do everyone else's job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gallery Host
    Current Employee - Gallery Host

    I have been working at Hyatt full-time (more than an year)

    Pros

    You will get close with some of your co-workers since you are working long hours together, bar tips can be pretty decent depending on the night.

    Cons

    Poor pay. Management expects you to do everything from kitchen and front desk to housekeeping and maintenance. Management would rather hang around and schmooze with guests instead of doing their jobs. If they aren't schmoozing guests it is almost impossible to track them down if you need them because they will wander around the hotel and be missing for hours on end. Either that or they will sit in their offices all day long. Management also has a tendency to screw up pay and requests off and then get angry with you when you call them on it. There is blatant favoritism towards certain employees who can "do no wrong". The hotel is constantly understaffed and management expects you to work yourself to death. To them your jov is your life so prepare to have no life outside of work. You are expected to come in anytime they call you on your days off and if you can't they will guilt trip you until you agree.

    Schedule is always messed up and is sometimes sent out only a day in advance of your next shifts. You will be berated/criticized in front of co workers which does little for your self esteem. Communication is practically non existent here and it seems like no one really knows what is going on, It seems almost impossible to get fired from here as I have seen employees who slack off, constantly come into work late or not at all and there have been employees who have come in reeking of alcohol or weed. I have held several positions in the past and I have never seen such poor management anywhere.

    Advice to ManagementAdvice

    Hire GM's and AGMs who actually care about their employees. Hire more staff to meet current demands instead of overworking the employees you already have to the point of exhaustion. Go to management training programs to learn how to properly and effectively manage your employees. Raise the pay scale and provide incentives for employees to do their jobs. Congratulate successes instead of focusing on mistakes made and remember that we are humans, not machines.

    Hyatt Response

    May 1, 2014

    I am sorry to hear you've had such a poor employment experience at Hyatt. If you would like to discuss your concerns, please contact us at hyattcareers@hyatt.com.

  8.  

    Too many rules and regulations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    Good pay, normalized hours, a position of responsibility.

    Cons

    Several, for a property as large as it was, it was completely dysfunctional. Hyatt tries to copycat Marriott as the gold standard, big mistake. Limited resources, budgetary cutbacks, being asked to curtail full time regular employees, having them take one vacation day a week, to shore up expenses. The stewarding and purchasing departments are not cooperative whatsoever, if you work there, be prepared for a lot of rhetoric, and politics.

    Advice to ManagementAdvice

    Stop treating people like drones, they came into this with clearly defined, skill sets, micromanagement and putting governors on creativity only leads to an unhealthy workplace. Trust your technicians, if they say something is not technically going to work, or was done in the way it was, leave it at that, otherwise it will just continue to be a revolving door.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Working at the Hyatt Place has opened me up to many new experiences.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service/Gallery Host in Rancho Cucamonga, CA
    Current Employee - Guest Service/Gallery Host in Rancho Cucamonga, CA

    I have been working at Hyatt full-time (less than an year)

    Pros

    While working at the Hyatt Place, you are never doing just one thing. You are always doing many things and learning new things.

    Cons

    It seems like nothing at the Hyatt is ever in order.

    Advice to ManagementAdvice

    get organized.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Ridiculously frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services in Bellevue, WA
    Former Employee - Guest Services in Bellevue, WA

    I worked at Hyatt full-time (more than an year)

    Pros

    Nice location in the fastest growing city in the US. Depending on what you do but for me the guest is always the best part of working in a hotel. There's always a few guests that test your patience but for the most part that's why I loved working in hotels. They seem good at promoting within throughout the company if that's something you were interested in.

    Cons

    This was the 4th hotel I've worked for and by far the one with the least amount of teamwork. Managers were more focused on taking credit for the work that you do then appreciating the work you do for them. I had 4 different managers at a time and they change at least every year. They don't trust the employees that have been doing their job for a long time, even if they've never done the job they somehow think they know how to do it better. Everyone here, and I think the area has something to do with it, is out for themselves and will stab anyone they can in the back if it makes them look better. Completely unprofessional at times, felt like I went back to high school most of the time.

    Advice to ManagementAdvice

    Believe in your employees and learn that you can't manage everyone the same, people are too different. Learn how to teach instead of just punish for every little mistake. Upper management should trust and listen to department managers but you have to get both sides of the story or you'll just keep losing good employees. I've never in my life in any business or any hotel chain worked with such an unhappy staff. Nobody trusted anyone and most importantly, if things aren't broken stop trying to fix them. Just because your the boss doesn't mean you always have to be right and have the best ideas.

    Doesn't Recommend
    Neutral Outlook
  11.  

    What too much stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gallery Host in Boise, ID
    Former Employee - Gallery Host in Boise, ID

    I worked at Hyatt part-time (more than an year)

    Pros

    Pay & benefits are good

    Cons

    Management expects you to be in 5 places at one, job is incredibly stressful since your doing everything, nobody is able to really become an expert in everything since they are required to do badly everything, management hides in their office during busy times when they should be helping their employees.

    Advice to ManagementAdvice

    Stop hiding in your office, find ways to make the job less stressful

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

Work at Hyatt? Share Your Experiences

Hyatt

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.