Hyatt

www.hyatt.com

Hyatt Reviews

Updated March 3, 2015
Updated March 3, 2015
85 Reviews
2.0
85 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
85 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 43 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 31 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 30 reviews)

  • Extremely long hours hours for a handful of positions (in 51 reviews)

More Highlights

85 Employee Reviews Back to all Reviews

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  1.  

    Hyatt is a big place with small minds...

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    Good and widespread locations

    Cons

    Difficult management that does not think out of the box or go with the ever changing world especially in relationship to technology

    Advice to ManagementAdvice

    Please move with the times

  2. 1 person found this helpful  

    don't get sucked in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    Ability to advance from within

    Cons

    -Little to no formal training upon being hired
    -Thrown to the wolves to "figure it out on your own by trial and error" (sink or swim philosophy)
    -Upper management doesn't practice what they preach

    Advice to ManagementAdvice

    Pay employees more in order to retain good employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Hated it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Room Service Server in Atlanta, GA
    Former Employee - Cashier/Room Service Server in Atlanta, GA

    I worked at Hyatt

    Pros

    I enjoyed the coworkers in my department.

    Cons

    Upper management is horrible, they stick together and are very biased. I felt there was no room for growth, there's a very high turnover rate which obviously speaks volumes. Pay is horrible and you work like crazy.

    Advice to ManagementAdvice

    Recruit new management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Burned me out. Hesitant to work for another hotel again because of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time (more than 5 years)

    Pros

    Loved my co-workers, they were very friendly and sharing experiences with them was a joy. You learn a lot from international co-workers.
    The job could be flexible when you needed it to be.
    Up to 12 free nights at Hyatts around the world if you worked full-time plus discounted rates.
    Fun on-site events for employees every couple of months.

    Cons

    The support system at the job wasn't the best.
    Promotions were hard to come by.
    Only would have one employee working in locations that needed at least two or three employees for optimal productivity.
    The policy revolving around asking for days off kept being changed by the managers who wouldn't inform the employees of these changes
    Wouldn't have the next week's schedule until a day or two before that week.
    Some customers would threaten or harass employees over issues out of our control and some of the managers would cajole the customer rather than protect the employee.
    The pay was not very decent at all and they made it a point to cut hours during holiday weeks so that you never could get the extra money.

    Advice to ManagementAdvice

    Treat your employees a bit better than you currently do.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    It was a disappointment working somewhere that has constant changes in upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Supervisor in Greenville, SC
    Former Employee - Restaurant Supervisor in Greenville, SC

    I worked at Hyatt

    Pros

    They did offer medical benefits which are not always an option. It is a high volume hotel if you are looking to gain experience.

    Cons

    Training was non existent for management level employees. They were without a GM and Director of Operations for such a long time that as a lower level management you had no one to learn from or ask questions. thankfully I had experience and could manage situations without guidance.

    Advice to ManagementAdvice

    Have better communication between compartments. Have higher compensation to encourage less turnover and a more positive consistency in Management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Worst experience of my professional career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    Great company, depending on location. I would love to work for Hyatt again, but would be extremely careful about which location I choose. They offer fair compensation and good holiday and health benefits.

    Cons

    My immediate supervisor live and breathed her job and had no work/life balance. She expected that from her staff also. Was extremely unfair in her views of her employees. Wanted clones of herself. The New Orleans full service property is an extremely difficult work experience.

    Advice to ManagementAdvice

    Just because the numbers are good doesn't mean you have happy management. Allow your managers to be honest with you about the people you have chosen for top management positions.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Horrible place to work..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Hyatt full-time (more than 3 years)

    Pros

    1. Discounted rooms.
    2. Eh that's really it. Its down town Phoenix, so when things happen your in the mix which is pretty nice sometimes.

    Cons

    There is no "open door" policy, like other companies have.
    You cannot question your managers or have a civil conversation with them or human resources.
    Safety is lacked on, health and physically. Its disgusting.
    As a supervisor, the management team would hound us and practically make us bribe or sweet talk employees to rate the company excellent so they can win an award for company satisfaction. This company is not worth your stress, go look somewhere else.

    Advice to ManagementAdvice

    Create the open door policy.
    Stop judging everyone.
    Take the time to listen to your employees.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    worst management I ever encountered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gallery Host in Sarasota, FL
    Former Employee - Gallery Host in Sarasota, FL

    I worked at Hyatt full-time (less than a year)

    Pros

    discount hotel stays almost anywhere

    Cons

    Worst management ever ...please change this

    Advice to ManagementAdvice

    stop hiring drunks as managers and pay more

    Doesn't Recommend
    Negative Outlook
  10.  

    Management lacks experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office in New York, NY
    Former Employee - Front Office in New York, NY

    I worked at Hyatt full-time (less than a year)

    Pros

    -Decent pay
    -Career growth after 1yr
    -Food is provided on a daily basis
    -overall a place were your are worked both physically and mentally
    -Wonderful and talented coworkers

    Cons

    -You can't Transfer to another department within six months
    - unstable schedule with (8.5 hr days)
    - Lack of proper training
    -Inexperienced management team (AFOM)

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    Ugh, not a good job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gallery Host in Dublin, OH
    Current Employee - Gallery Host in Dublin, OH

    I have been working at Hyatt full-time (more than a year)

    Pros

    I liked getting to know the regular guests. I'm only typing this so I can creep on salaries for jobs I might be interested in.

    Cons

    You work horrible hours. If you work until 11pm they will schedule you to work at 6am. Management doesn't care about their employees... it's all about their bonuses.

    Advice to ManagementAdvice

    Take care of the little people! We run your business...

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