Hyatt

  www.hyatt.com
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Hyatt Reviews

Updated Jul 17, 2014
All Employees Current Employees Only

3.6 587 reviews

90% Approve of the CEO

Hyatt President and CEO Mark S. Hoplamazian

Mark S. Hoplamazian

(174 ratings)

75% of employees recommend this company to a friend

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees(in 37 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits(in 25 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule(in 26 reviews)

  • Extremely long hours hours for a handful of positions(in 46 reviews)

195 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Director of Human Resources

    Director of Rooms (Former Employee)

    ProsPromote from within. Cohesive team. Good communication. Positive environment.

    ConsLong hours. Pay could have been better.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Catering Sales Manager

    Catering Manager (Current Employee) Austin, TX

    ProsCompany has great benefits, genuinely seems to care about work-life balance and offers ability to move up, especially if you are willing to relocate.

    ConsLots of time and energy on corporate mandated programs that come and go with little to no real impact. Pay is lower than what you could make elsewhere, but they do justify this with work/life balance and nice benefits. Also, there seems to be a trend towards promoting away "problem children" particularly on the Operations side of things.

    Advice to Senior ManagementMy advice would be to spend less time with the corporate mumbo-jumbo and more time genuinely giving people the freedom to do their jobs. Also, look at the hotels/positions that are chronically understaffed and find a way to fix it.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    Human Resources

    Human Resources Generalist (Former Employee) Carlsbad, CA

    ProsHyatt truly cares about its employees. I felt this from the corporate office to the HR team on site. They understand that importance of employee engagement and work towards increasing these rates. The customer experience is dependent on this. The benefits were great. Hyatt offers hotel discounts and complimentary rooms. This is something that other hotel chains are no longer offering.

    ConsThe team I worked on was understaffed for over 1 year. I worked a lot of overtime and learned much more than I would have otherwise. In the end I am not so sure it was a bad thing.

    Advice to Senior ManagementPlease continue offering comp rooms. This is such a perk for all staff form valet to executives. It is appreciated and something everyone enjoys. Town hall meetings are also helpful and an overall best practice. Communicate to staff the initiatives, goals, and direction for the hotel occasionally. This will only help them align their work with these larger goals.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Overall positive, but with some lofty caveats.

    Banquets (Current Employee) Wichita, KS

    Pros-Great Benefits Package
        Highlights include: Tiered health insurance - Priced well for associate only, reasonable for associates' families, dental coverage - affordable pricing for decent coverage, 12 free nights stay per year - with some restrictions, fair salary for the market.
    -Good people who work hard for their money!

    Cons-Very lofty expectations from upper management, with limited resources available
    -Extremely long hours hours for a handful of positions
    -Limited advancement opportunities - too little consideration for outside experience in the field, and too heavy consideration for mediocre performance of tenured employees, and salaried positions being replaced with less costly, hourly employees willing to do the work for a chance at advancement and a title
    -Very corporate environment - Very common model these days - expecting constantly increasing productivity, with fewer and fewer resources given - lots of "feel-good" programs in place

    Advice to Senior ManagementBe more willing to pay good people out of the coffers - not every position can bank on guests' generosity.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    Good place to work if your don't mind selling your culinary soul.

    Team Leader (Former Employee) Saipan, MP

    ProsGood upper leadership and company values. Good stepping stone for moving into other careers.

    ConsIt is nearly impossible to strike a stable work-life balance. Much of your life will be demanded at work. Lower and middle management have no sense of calm under stressing circumstances. They tend to panic and as a result lash out at the "Rank-&-File" employees, often in full view of customers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Approves of CEO

     

    Amazing Company, Amazing City

    Front Desk Agent (Current Employee) Denver, CO

    ProsThe Hyatt is a wonderful company to work for because they really help each individual reach their goals. The management really takes the time to make a connection with each employee which makes coming to work easy and fun. It also helps that there are so many benefits for employees, including complimentary nights and friends and family rates.

    ConsOne of the cons of working in a hotel is that you don't have regualr 9-5 work hours and holidays and weekends are pretty much non-existent (but that comes with working in hospitality).

    Advice to Senior ManagementThe warmth and genuine interest that management exudes to it's employees is the best I have ever experienced.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Good Company, Great Benefits

    Sales (Former Employee) Carmel, CA

    ProsGreat working environment, enjoyed the people we worked with

    ConsManagement wasn't very experienced, needed more training

    Advice to Senior ManagementGet more training

    • Culture & Values
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    Very pleasant one, a company that cares about their employees

    Anonymous Employee (Current Employee)

    ProsGreat benefits, good salary, very professional and neat environment , resourceful and innovative, they offer periodically trainings and all the tools to smoothly perform your job, easy grow

    ConsChanges are being made pretty slow, being such a big company, impersonal sometimes in taking decisions, lack of warmth

    Advice to Senior ManagementListen to our feedback more often, pay attention to the details

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    Always something different happening!

    Business Travel Sales Manager (Former Employee) Chicago, IL

    ProsGreat company culture! Co-workers were great to work with, and always took the time to go that extra step to help out. Working in the sales department, I was able to travel and experience other Hyatt locations.

    ConsHotel was going through a renovation which made it difficult to bring in new business. This happened to be a franchised property, so I didn't feel that management took the time to sit down and really discuss the needs of their associates or the challenges the property was facing.

    Advice to Senior ManagementHyatt Corporate really needs to review who buys their properties. They have a great work ethic, while some of these franchised management properties do not.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Company, Great Benefits, longevity if desired

    Guest Services (Current Employee) Marion, IL

    ProsThe benefits to the company are amazing if you are able to get out and travel. The hours are very nice, and lots of opportunities for overtime. I've had a really great 3 year run, and have benefited from their free rom nights all over the world, and hard work really pays off. Start out expecting to make 25K, by the end of my three years, was making close to 50K

    ConsMandatory Overtime can be a killer sometimes, but they compensate time and a half for it. Became a home agent, and they can call you into work if their main office is having issues, which can be inconvenient at times. Otherwise a good company to work for.

    Advice to Senior ManagementKeep treating your employees with respect, and you will receive respect in return.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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