Hyatt

www.hyatt.com

Hyatt Reviews

Updated January 24, 2015
Updated January 24, 2015
738 Reviews
3.8
738 Reviews
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Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
244 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 43 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 31 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 30 reviews)

  • Extremely long hours hours for a handful of positions (in 51 reviews)

More Highlights

252 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good company. For faster growth need to be willing to move.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Santa Clara, CA
    Current Employee - Front Desk Agent in Santa Clara, CA

    I have been working at Hyatt

    Pros

    There are a lot of incentives to keep front desk agents motivated. Pay is pretty good! They started me a lot higher than I expected. They try to do a lot of employee activities.

    Cons

    They often move from one objective to the next before even updating staff as to whether they have met their goal as a team. At first I felt like they really cared about your personal growth but over time it seemed like they just wanted to portray that they care but didn't follow through.

    Advice to ManagementAdvice

    Touch base with employees more regularly to give them feedback on their work whether good or bad.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    Lovely people and great views

    Cons

    Need raises and more runners

    Advice to ManagementAdvice

    Stay great but give raises

  3.  

    Great company and great benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    If you work for the right person or team, you will grow in the company. Great benefits, training and people.

    Cons

    If you work for the wrong person it is hard to get ahead. Some departments are very separated, I worked for a department where they never made me feel as if I was a part of the team. But, not all are like that. It depends on your leader!!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great company culture, and great experience for your managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage Manager
    Former Employee - Food and Beverage Manager

    I worked at Hyatt full-time (more than 3 years)

    Pros

    This is the smallest of the large hotel chains, its culture is potent and inspiring. Hyatt values its employees and has great creative ways of appreciating the people that make the company what it is. It is a wonderful place for young managers to start out as far as promotions (lateral and vertical), and it is a great way to explore different areas of expertise since there are so many professions that make up a hotel. It is great if you are looking to gain managerial experience, love to work with people or travel! It is also great because many people in the company are cross trained, making it not only easier to cover shifts, but come to respect and appreciate many different lines of work.

    Cons

    The hours can be long. Very long. Expect to work weekends and holidays, for your alarm to be blaring before most or driving home hours later than most. The experience overall is positive and worthwhile, but the leaders of your property make all the difference. Also sometimes moving up, means moving out. You are expected to take every opportunity that comes your way even if that means uprooting and leaving everything you know behind in as small as a weeks time. That con is only really a con depending on the person.

    Advice to ManagementAdvice

    Have a friend in every department. Having allies and knowing your resources will make your job easier and allow you to creatively solve problems and come up with new ideas. Do not demand respect from your staff, earn it. Most of these associates have been with the company for years and have seen managers come and go. Learn your ins and outs from them, because no one knows the operation better than they.

    Recommends
  6.  

    A leader in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in New York, NY
    Current Employee - Sales Manager in New York, NY

    I have been working at Hyatt as an intern (more than 3 years)

    Pros

    The Hyatt Corp is really considerate of it's employees. The benefits bar none are some of the best out there. They like to cross train and promote from within.

    Cons

    Working in a management capacity the hours get very long. Any hotel is an institution that never closes. They train employees , sometimes young managers are maintaining 12-14 hour days . Salaries are low , very low.

    Advice to ManagementAdvice

    I think that upper management needs to understand that managers will put in long hours and hard work BUT need to be compensated financially .

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Best Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    The people. What makes Hyatt one of the best places to work is definitely our colleagues. Delivering true hospitality to our guests and colleagues is a common goal through-out the company.

    Cons

    The culture over the past 5 years has been changing. Not that this change is good or bad, it is just different.

    Advice to ManagementAdvice

    Make decisions for long term growth while continuing to improve short term initiatives.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It's like family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at Hyatt

    Pros

    *they care about their employees
    *fun atmosphere to be in
    *the company in general gives great customer service
    *they promote from within 90% of the time

    Cons

    *Quotas are nearly impossible to reach
    *Corporate culture = not fun

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Gallery Host

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Columbia, SC
    Former Employee - Anonymous Employee in Columbia, SC

    I worked at Hyatt

    Pros

    offers benefits to FOH employees

    Cons

    Very stressful for low pay

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Great benefits and opportunities, a little lower on the pay scale though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Event Coordinator in Austin, TX
    Current Employee - Event Coordinator in Austin, TX

    I have been working at Hyatt full-time (more than 3 years)

    Pros

    "Family" Atmosphere at Work
    Comp Rooms at Hyatt owned Hotels
    Great Health Insurance
    Plenty of opportunity within company

    Cons

    Pay could be higher. From what I'm told, the pay is lower at Hyatt to make up for the Benefits... I guess this is good, but honestly I'd like more money!

    Advice to ManagementAdvice

    Better Pay

    Recommends
    Neutral Outlook
  11. 3 people found this helpful  

    Great place to work - depending on location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Head/Manager
    Current Employee - Department Head/Manager

    I have been working at Hyatt full-time (more than 3 years)

    Pros

    I've worked at two different properties - one full service, one select service. Most of my "pros" come from full service but some apply to both. Time off policies can be flexible depending on which department you work in. My experience has been in rooms division and there is a lot of flexibility in days off depending on your manager or who writes your schedule. Promotions came fairly quickly, with lots of opportunity for lateral moves to gain experience within the division, which can be helpful in moving up.
    The first property I worked at had a lot of leeway with budgeting, so they were able to do a lot of incentives and special events for their employees. Each property varies on this, but overall at the corporate level, they value their employees and strive to show this. Benefits are good, especially when it comes to staying at Hyatts around the world.

    Cons

    Compensation is much better at full-service hotels (in my experience). Select service expects you to do so much more with less hours & fewer employees. Because there are fewer levels of management, each manager is expected to take on a lot more responsibility throughout the hotel. Leadership varies by property (obviously) and my experiences were better in full service.
    Because the hotel business is 24/7, expect to miss holidays and work crazy hours when you're starting out - or just starting a new position. Your friends with "banker's hours" jobs will NOT understand your schedule but there are plenty of new friends to be made in the industry who completely understand that sometimes an after work bite to eat comes at midnight.

    Recommends
    Positive Outlook
    Approves of CEO

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