Hyatt Reviews

Updated March 24, 2015
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276 Reviews
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Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
267 Ratings

276 Employee Reviews

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  1. Amazing long term part time job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PBX Operator in Minneapolis, MN
    Current Employee - PBX Operator in Minneapolis, MN

    I have been working at Hyatt part-time (more than 10 years)

    Pros

    Love Hyatt's family atmosphere. They do tend to hire from within and there are lots of opportunities for advancement. Hyatt is also a firm believer in cross-training so it's a great environment if you are looking to change your career focus from rooms management to sales to food and beverage.

    Cons

    Definite line between hourly and salaried employees. One needs to have a certain personality in order to handle some of the extreme personalities of guests expecting to be wowed by a 4-star hotel.

    Advice to ManagementAdvice

    Make sure your hourly employees feel as "at home" as your salaried employees. Spread the bonus opportunities to hourly employees outside of the front desk.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. Great Summer Gig

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Cedar Creek, TX
    Former Employee - Server in Cedar Creek, TX

    I worked at Hyatt

    Pros

    Very competitive pay for being a server: ~$24/hr gross including tips/tip pool.
    Very friendly staff

    Cons

    Some guests may be a little snooty

    Recommends
    Positive Outlook
    Approves of CEO
  3. Opening a resort in Hawaii

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Front Office Manager in Wailea, HI
    Former Employee - Assistant Front Office Manager in Wailea, HI

    I worked at Hyatt full-time (more than a year)

    Pros

    I helped open a new 330 room Hyatt resort in Wailea, Maui as a Front Desk Manager. Everything was top notch. Ample staffing through all departments. I was provided all the supplies I needed to perform my duties and ensure the success of my employees. As it was a brand new hotel within the Andaz brand upper management was progressive and eager to try new things...which is refreshing. Growth within the company is highly encouraged, they prefer to higher within the company. Ten free nights a year at any Hyatt globally is amazing and unheard of at Marriott or Starwood.

    Cons

    This was my first management role and also my first time ever opening a hotel. I had little to no idea where to start. Understandably upper management and HR were all preoccupied with other pre-openings duties so it was sink or swim. I only received management training several months after opening, by then I had the hang of it already. Without my fellow assistant managers I would have been completely lost.

    Cut backs starting happening about 4-6 months in. It was expected and most changes were communicated clearly. Cutting back on staff hours caused more work my myself and other managers. Expect 10-12 hour days several times a week. Support for middle management is there, but you have to ask for it.

    Advice to ManagementAdvice

    Continue being honest with your employees, open door policy seems to work. Since it's still a relatively new hotel staff will have questions on the success of the property and the satisfaction of it's owners. Knowledge is power, all departments should be informed quarterly.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful

    I loved the culture of everyone being happy, caring and thoughtful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    Comp hotel rooms, great fellow employees, employees were treated wonderfully

    Cons

    Hours, getting time-off when needed, work/life balance

    Advice to ManagementAdvice

    Listen to the employees about what is important to them. Follow through and positive feedback works in continuing the positive culture.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. Solid company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping Supervisor
    Current Employee - Housekeeping Supervisor

    I have been working at Hyatt

    Pros

    solid pay...solid benefits...decent opportunit to move up of your willing to work for it...after a year you get 12 free nights anywhere...FREE FOOD for non union and only a couple bucks for union.

    Cons

    you gotta get over the fact that you work at a hotel. Entitled guests.

    Advice to ManagementAdvice

    better long term planning

    Recommends
    Positive Outlook
    Approves of CEO
  7. i

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt

    Pros

    I love the fact that Hyatt is accepting of all people

    Cons

    Working night shift, not a lot of room for growth within property.

    Recommends
    Positive Outlook
  8. Lots of hard work, but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook in Clearwater, FL
    Former Employee - Cook in Clearwater, FL

    I worked at Hyatt

    Pros

    Lots of experienced cooks to learn from and a beautiful view on the beach.

    Cons

    Management is never on the same page which makes it confusing and difficult for kitchen staff.

    Advice to ManagementAdvice

    Have more meetings with kitchen staff on what could be improved.

    Recommends
    Positive Outlook
  9. Decent Place to work.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    The required tasks are pretty interesting. In the sales department, there are always things to do that are new and keep you busy.

    Cons

    The location was a highly congested traffic area.

    Advice to ManagementAdvice

    Training opportunities would be invaluable to ones coming in to sell the Hyatt brand.

    Recommends
  10. 1 person found this helpful

    Friendly Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Supervisor
    Former Employee - Restaurant Supervisor

    I worked at Hyatt

    Pros

    I loved the people I worked with. Hyatt hires a lot of international staff for seasonal positions so I was exposed to different cultures and it was really interesting to hear about the experiences and lives of the staff from other countries. Hyatt strongly encourages a five day work week, so I always had two days off a week. The GM was always around. He was very friendly and really wanted to get to know the staff working for him.

    Cons

    Difficult hours. You have to be working in a department such as sales or finance if you want normal business hours. I was working anywhere from 6AM to 11PM any five days of the week. After that exposure, I'm looking for more stability and consistency in my next job.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. Fair workplace with relaxed environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender in Denver, CO
    Current Employee - Bartender in Denver, CO

    I have been working at Hyatt full-time (more than a year)

    Pros

    Management isn't overly motivated by $$ performance and employees have decent benefits and are listened to for the most prt

    Cons

    Management works long hours as in most hospitality jobs and many employees take advantage of relaxed environment

    Advice to ManagementAdvice

    Recognize valuable employees and allow them to move up as

    Recommends
    Neutral Outlook
    No opinion of CEO

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